Cannot Print Labels

[LorraineD24]

I am unable to print any labels to ship my products out. The system is telling me I need an active subscription. I've tried to click on the "undo cancellation" button but nothing happens. I also cannot access chat. I emailed support yesterday but I still dont have an answer and I have a ton of packages to get out. Any ideas?

[Manager-Erin]

Hello @LorraineD24 , 

Welcome to the community, we are so happy to have you here with us. 

I am sorry to hear that you are having trouble printing labels. I see that you had already opened a ticket with us, I reached out to our support team to let them know you couldn't ship. Someone will be reaching out shortly via your ticket to assist. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager