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Canadian Rates May Not Be Accurate Ship Station

WishShipStation
Contributor

In Canada carriers must charge GST/HST on shipping costs whenever a shipment is shipped within Canada.  As far as I can tell the UPS API Ship Station is using gives rates without GST/HST and FedEx API gives rates with GST/HST included.  Therefore, it would seem when setting up a lowest cost shipping strategy in Ship Station UPS could be chosen over other carriers when in fact the other carrier (FedEx in my example below) is cheaper.

UPS Rate $11.00

Add 13% Tax (Ontario)

With tax $12.43

Assume a FedEx Rate of $11.30 (tax included) for the same shipment.

The UPS rate will be chosen by Ship Station as the lowest cost as it assumes $11.00 is cheaper than $11.30, but in fact with tax the UPS rate would be $12.43.  Ship Station is not comparing Apples to Apples and customers are paying more than they should.

Ship Station needs to find a work around for this by adding GST to UPS shipping rates or use an API that gives comparable rates to other carriers.

10 REPLIES 10

WishShipStation
Contributor

We had to choose another company to ship Canadian orders (from Canada) because Ship Station cannot rate Canadian orders correctly.  

Lkorexi
Occasional Contributor

I am trying to find the hst/gst charges for my labels im purchasing through shipstation. It is not listed anywhere, even when exporting data. Do you know where to find that information?

WishShipStation
Contributor

We use our own accounts so I do not know where you might find it, but I do recall other people in the community asking for this and Ship Station never responded as usual.  In my opinion Ship Station really does not work well for Canadian shippers. I hope you get an answer.  Are you shipping outside Canada?

Lkorexi
Occasional Contributor

We ship exclusively in Canada. We are very frustrated with shipstations run around when it comes to taxes. We know we are being charged for them but cannot collect any information on the amount of taxes we pay per label. 

What shopping cart platform are you using?

Are you using Ship Station for inventory or verifying orders or just shipping?

 

Lkorexi
Occasional Contributor

We use bigcommerce. We use shipstations courier services to purchase shipping labels. Not sure if im answering your question.

Were you able to figure this out?  I am also trying to find this.  I contacted stamps to get an invoice on each shipment and they told me to contact shipstation.  I contacted shipstation and they don't have the answer to get and invoicing - they will suggest it to their developers?   Please let me know if you solved this

Lkorexi
Occasional Contributor

Nothing,
I'm terribly disappointed. We are about to file our end of year taxes and we will be missing thousands of tax write offs because of this.

WishShipStation
Contributor

Ship Station has a nice looking admin, but you might just want to choose a platform that handles Canada better like Machool.