โ12-18-2023 06:10 PM
In Canada carriers must charge GST/HST on shipping costs whenever a shipment is shipped within Canada. As far as I can tell the UPS API Ship Station is using gives rates without GST/HST and FedEx API gives rates with GST/HST included. Therefore, it would seem when setting up a lowest cost shipping strategy in Ship Station UPS could be chosen over other carriers when in fact the other carrier (FedEx in my example below) is cheaper.
UPS Rate $11.00
Add 13% Tax (Ontario)
With tax $12.43
Assume a FedEx Rate of $11.30 (tax included) for the same shipment.
The UPS rate will be chosen by Ship Station as the lowest cost as it assumes $11.00 is cheaper than $11.30, but in fact with tax the UPS rate would be $12.43. Ship Station is not comparing Apples to Apples and customers are paying more than they should.
Ship Station needs to find a work around for this by adding GST to UPS shipping rates or use an API that gives comparable rates to other carriers.
โ01-03-2024 08:45 AM
We had to choose another company to ship Canadian orders (from Canada) because Ship Station cannot rate Canadian orders correctly.
โ01-15-2024 03:46 PM
I am trying to find the hst/gst charges for my labels im purchasing through shipstation. It is not listed anywhere, even when exporting data. Do you know where to find that information?
โ01-15-2024 04:07 PM
We use our own accounts so I do not know where you might find it, but I do recall other people in the community asking for this and Ship Station never responded as usual. In my opinion Ship Station really does not work well for Canadian shippers. I hope you get an answer. Are you shipping outside Canada?
โ01-15-2024 05:02 PM
We ship exclusively in Canada. We are very frustrated with shipstations run around when it comes to taxes. We know we are being charged for them but cannot collect any information on the amount of taxes we pay per label.
โ01-15-2024 05:16 PM
What shopping cart platform are you using?
โ01-15-2024 05:21 PM
Are you using Ship Station for inventory or verifying orders or just shipping?
โ01-15-2024 05:25 PM
We use bigcommerce. We use shipstations courier services to purchase shipping labels. Not sure if im answering your question.
โ01-23-2024 04:25 AM
Were you able to figure this out? I am also trying to find this. I contacted stamps to get an invoice on each shipment and they told me to contact shipstation. I contacted shipstation and they don't have the answer to get and invoicing - they will suggest it to their developers? Please let me know if you solved this
โ01-23-2024 04:41 AM
Nothing,
I'm terribly disappointed. We are about to file our end of year taxes and we will be missing thousands of tax write offs because of this.
โ04-16-2024 01:32 PM
Hello Lkorexi!
First and foremost, thank you for your post and your patience. We are providing the rates the partner gives us during the API call. This is a known issue, and brainstorming is in progress to solve this.
I know we are looking to log some examples of this, so if you could call support and log this, we could connect it to the issue and when it is solved you will be updated.
โ06-25-2024 06:44 AM
I sent you so many emails and called your company. Your company is joke. This is what someone might consider a major flaw and you still have no solution. It is so simple. You need to remove the taxes or add them to the other carriers to make them equal. Brainstorming done.
โ06-25-2024 06:49 AM
By the way your competitors in Canada can do it. Why can't you? It is very clear that Ship Station does not think this is an issue to care about as it is now 6 months later and still no solution. We do not use your product in Canada and no one else should either whenever they want to compare shipping rates.
โ04-16-2024 01:37 PM
Hello Lkorexi! I forgot to add this to my reply, but the issues with taxes appearing are also known. THANK YOU for keeping us informed of why this feature is needed. There is also some brainstorming behind the scenes to develop a solution for our customers. Thank you for your patience and happy Shipping.
-Cara
โ06-24-2024 03:56 PM
Hello
Any update on this??
Are you still brainstorming?
โ01-16-2024 04:18 PM
Ship Station has a nice looking admin, but you might just want to choose a platform that handles Canada better like Machool.