Failed to update database "Bridge" because the database is read-only.
Anyone know if this is a server error?
Forum Posts
New FedEx Ground warning message
We just started getting these warnings for FedEx Ground ship method. How to disable this so we can print batch?FEDEX MAY ADD A HOME DELIVERY SURCHARGE TO THIS SHIPMENT LATER IF THIS... -or- Should I change all Ground Ship method to FedEx Home Deliver...
Missing Addtional Shipping options
Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shippin...
Shipping Email Notifications
There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem.
Failing to create order via API
Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHand...
Getting "No applicable services were available" message when getting rates from the openAPI
Original post from user D5379 The get rates api is returning this "Message": "An error has occurred.","ExceptionMessage": "No applicable services were available for the configured shipment",what should i do..?quick response will be appreciated.Thanks
Resolved! Why are my email templates only showing up in HTML?
Original post from user Kara Froula How can I view and edit my email templates? They are only showing in HTML right now. I have tried to click the edit HTML button and it does nothing. I want to be able to add text and need to be able to preview it a...
How to omit certain packing slip details based on specific items
Original post by user Adam Daley I drop ship for a customer of mine (we use BigCommerce). I have my packing slips setup nicely but I want to do something custom. Right now my own store name/info appears on the packing slips. I'd love the ability to p...
Shipping notification emails
Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave
Saved Filter disappeared
Does anybody have issues where the saved filter drop down has disappeared since Monday 2/22/21?
unreachable customer support
Anyone able to chat/call support team?
Order Detail did not show up and it is keep loading and loading. Is it an error by their side?
I can't find anything on search. Its keep loading and loading.
Default e-mail notification does not send
I have set up my store to send the Default Shipment Template e-mail notification when I create a label. Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't. The...
End of Day
can end of day for ups be added ?
Refund not issued
Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You
HELP
HELLO! IS SHIP-STATION DOWN? I CAN'T GET IN TO PROCESS MY ORDERS.
In-Cart Delivery Options - Half-Baked Product Launch
I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...
Resolved! "Description of good is Invalid"
When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!
use Saved Filters in mobile app?
Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.
Printing Labels for orders not generated through ShipStation
Original post by user Erin Johansson New to ShipStation. How do I print labels for an order that isn't initiated via ShipStation; my wholesale buyers contact me directly via a purchase order?
Wrong Email Notification Subject Sent to Customer
Twice I've had a dropshipping customer tell me that they have received an email notification with another companies subject line but the body of the email is just fine. Has anybody had this issue? We have multiple dropshipping customers and each used...
Autonomy to email and communicate with customers
Perhaps there's a feature that I'm unaware of at this point, but having used Ship Station for two years now, I can say that I love the platform. However, 2020 was a year that shattered sales records for the small company that I work at, which is awes...
error printing labels
Tried to print a label and got this error. Tried to hit the help tab and got this error I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support. Please can someone assist? I had a dup...
Which features/upgrades did you guys tell ShipStation you wanted in that survey they sent us?
Basically I told them I wanted automation, when 1000 people order the same product I want batches automatically created, automatically using the cheapest shipping option, a batch for UPS, another for USPS First Class, another batch for USPS priority ...
Wondering why Shipstation won't print Label after processing? Here's why!
Hi all! I have found that whenever we add a new user to Shipstation, they will be using Quickship, and the label will not print out after processing shipment (either after pressing "S" on keyboard or clicking the Create Label button). We have found t...
Calculate Tax/VAT for packing slips
Original post by user Mark Foreman Unfortunately the feed from my Ebay store is giving shipstation a zero figure for Tax/VAT so the only way around this is to add in some html for the packing slip, any help would be appreciated? I need to show [Amoun...
Ability to copy a URL that takes you to a specific order.
Originally Posted by Mark Sicignano Is there any chance that there will be a way to get a URL that jumps to a specific order in ShipStation? I'd like to be able to copy a URL and drop it in Trello, or Help Scout, or even in an email to a coworker. e....
Is it possible to customize reports?
Original post from user Greg Bentkowski I was looking thru the reports and I really want to use the Shipping Costs Report. I need it to give the actual dimensions of the package and not just say it was a PKG. Is it also possible to add the product th...
Assign Product Flag/Option "Ships Individually"
Originally Posted by Brendan Hanson We've spent a fair amount of time loading product data in for all of our products (as I assume most users have). Our products are unique in that many of them are very large and ship out individually, meaning if we ...
Needs Assistance: Why Does Insurance Rest to None?
Originally Posted by Ming Shan I input carrier for the insurance field with the quantity and it'll show it under shipped but after a while or processing other orders, it resets to none as if I didn't request any insurance. I already understand carrie...
