ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FEATURE REQUEST - Option to disable 2FA

Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...

TSRSM-John by Occasional Contributor
  • 167 Views
  • 4 replies
  • 10 kudos

API v1 endpoint for Verified by UserID

This end point would allow a super user to process and purchase shipping, while allowing tracking of another user to give credit for packing the order.Extremely useful for when batch processing and purchasing is ideal, but you still want to track pro...

Cancellation Refund

Hi, my business is just starting out. I tried the 30 day free trial and placed $100 on my account to cover potential orders. Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled. I...

Allow shipment of unpaid orders

We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a...

Cant change UPS Ground from a Flat Rate to a "Live" Rate

Cant seem change UPS Ground from a "Flat" to a "Live" Rate. The other UPS options are displaying "live" rates, but Ship station control panel won't allow me to "Save" UPS Ground after I change it to a "Live" rate (the save button is greyed out).. Any...

APC by Occasional Contributor
  • 171 Views
  • 1 replies
  • 0 kudos

Edit History for Notes

Hi all,I find this feature would be quite helpful for us, but it’s currently unavailable. I believe it could be essential for others as well—I’d be surprised if we were the only ones needing it.In our workflow, we frequently add new notes under Note ...

Note History.JPG
JackBelts by New Contributor
  • 171 Views
  • 1 replies
  • 0 kudos

Needed: Store Access Permissions Per User

We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have s...

isaac7 by First-timer
  • 1168 Views
  • 2 replies
  • 3 kudos

Automation Rule: Assign Orders to Multiple Users

Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...

User_EP by New Contributor
  • 485 Views
  • 2 replies
  • 1 kudos

Shopify Does Not Sync with Inventory Sync

Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items whic...

Modify User permission seetings

Hi, You should modify permission settings for users. You should be able to restrict certain users from more settings like using the function " Reship" and " Void" However still being able to create a label

Kimkim by First-timer
  • 308 Views
  • 1 replies
  • 0 kudos

Shipping Strategies Issues

We are having the issue of the Shipping Strategies not working with presets or bulk update.We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the...

24/7 Auto-Refresh and Import Orders

We pick/pack orders as they happen and even though we have the Auto import feature turned on for our store, it only occurs maybe once a day. Having to manually refresh EACH time an order comes through is very time consuming. Is there a feature to aut...

2023 Price Increases - 2X for Enterprise

We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts ...

shipping54 by Occasional Contributor
  • 5021 Views
  • 7 replies
  • 17 kudos

Scanning

Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...

New Rates

Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...

r_hudson by Contributor
  • 1014 Views
  • 1 replies
  • 3 kudos

Shipment and delivery emails suddenly stopped sending.

Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...

TylerM by New Contributor
  • 1224 Views
  • 1 replies
  • 0 kudos

online returns portal

the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we...

online return portal zip code.JPG
wendyg by New Contributor
  • 591 Views
  • 0 replies
  • 0 kudos

Invoice for Added Funds ?

Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...

ssebti by New Contributor
  • 702 Views
  • 0 replies
  • 0 kudos

My Subscription Won’t Update

I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...

KirstenH by First-timer
  • 2796 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to select a subscription plan

Last night I received an email that my Shipstation account was cancelled for non payment. Its true that the CC occasionally reaches its (low) limit but I check and there was sufficient balance for the bronze fees. So I go into the user back end to re...

image.png

Option to change currency in account

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...

Accounts and splitting accounts

Hello!I currently have a Shipstation account that I use for my main business. I have two additional businesses that ship as well. Is it possible to have separate "accounts" set up for each business that I can add funds to individually with a single l...

NewGuy by First-timer
  • 782 Views
  • 0 replies
  • 0 kudos

3rd Party Shipping on UPS

Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...

MarkW by New Contributor
  • 5710 Views
  • 5 replies
  • 1 kudos

ShipStation and WooCommerce UPS questions

Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into...

Ronmail46 by New Contributor
  • 2249 Views
  • 3 replies
  • 0 kudos