When I set up our account I put the Credit Card Nickname/Label as George (the card holders name). I have a number of staff using our ShipStation account and they often don't use the ShipStation carriers as they all show as 'George'. Is there a way to...
We desperately need a HighLevel to ShipStation integration. We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders....
Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...
Having trouble with ShipStation API integration where orders from our e-commerce store aren't importing correctly. Some orders come through fine but others get stuck with incomplete shipping addresses or missing product details.The API connection wor...
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Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...
It would be extremely helpful to have a feature that allows administrators to restrict a user’s access to view orders from specific stores only.Importantly, I don’t want to assign those orders to the user—instead, I’d like to limit their ability to v...
I noticed a pop-up today that says we can now get 2FA codes sent via SMS. I'd like to follow up on an earlier post where I requested the option to disable 2FA, and say that this update does not help us. Our issue is that the person with access to the...
Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...
Hi,I keep getting billed from Stamps.com and Shipstation. Paying higher fees to ship. Talked to Stamps and they don't seem to know how to resolve. Out of pocket about $400. Please help
Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Diffic...
When orders are imported to ShipStation, the Customs Declaration is pre-filled using the values set up in the Customs tab of the product information. Unfortunately, for many businesses it is borderline useless to only allow a single, fixed value to b...
We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a...
This end point would allow a super user to process and purchase shipping, while allowing tracking of another user to give credit for packing the order.Extremely useful for when batch processing and purchasing is ideal, but you still want to track pro...
Hi, my business is just starting out. I tried the 30 day free trial and placed $100 on my account to cover potential orders. Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled. I...
Cant seem change UPS Ground from a "Flat" to a "Live" Rate. The other UPS options are displaying "live" rates, but Ship station control panel won't allow me to "Save" UPS Ground after I change it to a "Live" rate (the save button is greyed out).. Any...
Hi all,I find this feature would be quite helpful for us, but it’s currently unavailable. I believe it could be essential for others as well—I’d be surprised if we were the only ones needing it.In our workflow, we frequently add new notes under Note ...
We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have s...
Hello,Recently we have had dozens of orders to France where customers are being taxed. The shipments are below the 150 dollar diminimus threshhold and the Vat Taxes are paid by Amazon and we are including the Amazon IOSS. Is anyone else encountering ...
Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items whic...
Hi, You should modify permission settings for users. You should be able to restrict certain users from more settings like using the function " Reship" and " Void" However still being able to create a label
We are having the issue of the Shipping Strategies not working with presets or bulk update.We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the...
We pick/pack orders as they happen and even though we have the Auto import feature turned on for our store, it only occurs maybe once a day. Having to manually refresh EACH time an order comes through is very time consuming. Is there a feature to aut...
We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts ...
Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...
Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...
Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...
the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we...
I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...
Last night I received an email that my Shipstation account was cancelled for non payment. Its true that the CC occasionally reaches its (low) limit but I check and there was sufficient balance for the bronze fees. So I go into the user back end to re...
