My Subscription Won’t Update

[KirstenH]

• I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried many updating my billing to many different cards and even to PayPal and nothing worked. I just need a starter subscription so I can continue shipping my Etsy orders. I’ve never had this problem before.

[Moderator-Davis]

Hey there @KirstenH, 

Thanks for posting in the community! 

I'm sorry to hear you're having this issue. The support team has the access and tools to get to the root of that subscription update behavior and would be more than happy to help get that resolved. You can review here how to reach our support team!