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Account Canceled?


I received a notification this morning that I requested my subscription be canceled when I did not. I don't think it's a hack or anything, some systematic thing in SS.  It says to just "change subscription" with the button below, but there is no button where I could even update my subscription if I wanted to. They just kicked me out, with no way of getting back in, no support now since it says I don't have an active account. I've been shipping over 1000 packages per week..... Not sure what to do.



New Contributor

Having the exact same issue


Hello @SpacemanKnives


Thanks for being a part of our community and for reaching out. I wanted to check in on this, are you still having issues with this or were you able to get assistance? 


-Erin: Your Friendly Neighborhood ShipStation Community Manager 


I'm having the same issues and was supposed to have 60 days free. Can't even contact anybody and had money on my account