ShipStation Features
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ABSOLUTE TRASH

Absolute trash waste of time "company" zero customer service. No way to contact the company to resolve an issue in any sort of timely manor. Tried calling 4 times, got an automated service that hung up on me twice, said that it was outside business h...

Zippy by First-timer
  • 445 Views
  • 1 replies
  • 0 kudos

Launch/log in issue

I have to restart my Mac every time I want to use ship station connect to print labels for my business. Am I dumb? I might be but plz someone help lolThe app on my Mac doesn't "open" meaning I can't simply log in to connect. I have to restart my Mac ...

Deducting Inventory Count

Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack). My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on...

info160 by New Contributor
  • 451 Views
  • 1 replies
  • 0 kudos

Parent sku

Question about parent skus/alias sku and current feature in that regards of ship stationOur company use "virtual skus". For example, we can sell a dog collar red size L and the sku is M-001, and we also sell the matching leash L-001. Customers can bu...

new requirement for "HSTariffNumber"

As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'...

info301 by Occasional Contributor
  • 550 Views
  • 0 replies
  • 1 kudos

Text on bottom of packing slip

I see two places where I can insert text in the footer of a packing slip.The first is Settings --> Store Setup --> Packing SliThe second is under templates.In either of these cases, the text you write isn't truly at the bottom of the page, but rather...

dave12 by New Contributor
  • 419 Views
  • 1 replies
  • 0 kudos

Locked out of my account

My account is locked out because I unsuccessfully I tried too many times to add funds. How am I supposed to do anything if I can't log back in. This customer support sucks.

ThomasB by New Contributor
  • 1349 Views
  • 3 replies
  • 1 kudos

Customs Declarations - Customers Overpaying Duties

The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in ou...

Quick Ship / Label Queue

I am using the New layout. Quick Ship is activated. After selecting a batch of orders and selecting "Create + Print Label," the orders leave my awaiting shipments area. After this, nothing prints from my printer. Instead, i have to go to the label qu...

Create Automation rules from ShipperHQ Data

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...

Ghiath by New Contributor
  • 1044 Views
  • 1 replies
  • 1 kudos

Label Messages with Amazon Buy Shipping

Other services, like Teapplix, currently allow customized Label Messages when purchasing labels through AMAZON BUY SHIPPING. Unless ShipStation implements this feature, I will likely be switching. Please add this feature. Thanks

Scan to Verify Reporting

I noticed that this has been brought up before. I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation. Please consider adding this feature, I'm very disappointed as we just switched to ShipStat...

dmcgoun by First-timer
  • 1457 Views
  • 4 replies
  • 4 kudos

software bug detected GlobalPost shipping

There is a bug in Shipstation when using the GlobalPost carrier. Shipstation returns a valid GlobalPost rate when entering box dimensions of 41" X 16" X 16" and weight of 37 pounds for a shipment from the USA to Australia. However trying to purchase ...

End of Day Print uses wrong printer the FIRST time.

When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...

alec1 by Occasional Contributor
  • 2400 Views
  • 8 replies
  • 5 kudos

zebra tc51

HiI have a zebra tc51 that runs android.is there a way to be able to scan the items in an order via this scanner and once its all scanned, it should print a label or confirm its done and ask if i want to print a label etc...the tc51 is a great androi...

orders37 by Occasional Contributor
  • 1509 Views
  • 9 replies
  • 0 kudos

Inventory Management

Are there any reports that can show remaining On Hand Inventory against Batched / Allocated orders AND Non-allocated orders? We'd like to be able to have visibility on a broader range than a reorder threshold so we can plan both manufacturing (2-3 we...

bsimons by New Contributor
  • 331 Views
  • 0 replies
  • 0 kudos

Resolved! Buy Shipping Increase

Did ShipStation really increase the price of the Buy Shipping label fee by 329% and give us 10 days for it to take effect? Seems to me that the increase was due to the fact that non-Prime orders can be bought through Buy Shipping and a lot more peopl...