ShipStation Features
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Missing packing slips in batches

It would be great if ShipStation and ShipConnect had the ability to verify the count of packing slips and postage labels when batching orders. We can batch any where between 20 to 200 orders at a time and lately we are missing either packing slips or...

r_hudson by Occasional Contributor
  • 3 replies
  • 0 kudos

Is support closed or off for Good Friday?

I have tried to reach someone in support numerous times today and still haven't gotten a response. Would anyone here know if they are off or out of the office today? Maybe someone here could offer some insight to my issue. I am trying to renew/change...

RONC by New Contributor
  • 2 replies
  • 0 kudos

Order Split > Trigger Email to Customer

When I need to split an order and ship from two different warehouses, it is causing some concern from my customers because they think we have forgotten to ship their items Because often the items dont arrive on the same day. It would reduce customer ...

Triley by First-timer
  • 0 replies
  • 3 kudos

Deleted my main account - Now what ?

Hey Everybody, I had 4 accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called customer support and asked them to delete 3 of them. Apparently, one ...

Regarding Product Records

Hello All! I am still trying to decide if ShipStation is going to work for my situation. I am a drop shipper so I don't actually need shipping labels but I do need that all of my products (which are all different-sized items) have access to accurate ...

CarA2021 by First-timer
  • 1 replies
  • 0 kudos

BUG - Insights have the wrong dates.

On a mobile device they are correct but on the browser version the date range is all 1 day out (-1) so todays insights is actually yesterdays etc....The photo was taken today.... on the13/04/2022

ClintG by First-timer
  • 0 replies
  • 0 kudos

Unshipped items on order shipped email

Is there a way to show any unshipped items in an order in the order shipped email template? I would like my customers to be able to see any items in their order which have not shipped or are being dropshipped. If this feature is not available, any in...

Sales410 by Occasional Contributor
  • 0 replies
  • 0 kudos

Filters - set them up but they don't save

I have a number of filters setup, some by Item sku, when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc

Pete01 by First-timer
  • 1 replies
  • 0 kudos

Shipping error

When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything

Request Fulfilment from a location

Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...

CB2022 by New Contributor
  • 1 replies
  • 0 kudos

Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Order confirmation emails

Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipsta...

Harry_Able by Occasional Contributor
  • 3 replies
  • 1 kudos

Any way to flag an order once it's a "shipment"?

Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...

SSkeptic by Occasional Contributor
  • 3 replies
  • 1 kudos

Shipstation Connect quirks

Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavai...

Shipster by Contributor
  • 2 replies
  • 0 kudos

Search For Recently Printed Labels

I clicked print for a label and moved it to the shipping tab. However, I need to restore it back to awaiting shipment. The issue is, I do not know which shipment it was. Is there a way to search for recently shipped/printed labels?

Problems printing to Rollo printer

Hi there. I'm new to Shipstation and am having some issues printing to my wireless Rollo printer from my MacBook. While I understand that Rollo is not officially supported by Shipstation, I do know that there are people who successfully use the two t...

Resolved! I cannot print or download shipping labels.

The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to pur...

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Barcode Order to be read on DPD App

Hi All,I use shipstation to manage the orders from our different marketplaces and the different carrier companies we work with.I ran into an issue with DPD (carrier). DPD labels printed through Shipstation are on different size from the standards tha...

Creating International Return Labels

Wondering if it's possible to create return labels for addresses outside of your companies country. This would be a very helpful tool for ecommerce companies selling to international destinations! Any tips and tricks would be much appreciated

EmilyM by Occasional Contributor
  • 2 replies
  • 4 kudos

Can't calculate shipping on an unpaid order

On the new version I have to mark an order paid before I can calculate shipping. I offer repair service and many of my orders are not paid in advance. Unfortunately these types of orders often need adjustments including shipping costs. In the old ver...

P1Repair by Occasional Contributor
  • 1 replies
  • 2 kudos