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New layout

Inputting shipping information, with legacy it was all right there on the right side screen no scrolling needed to get all the information inputted. Now I have to scroll down to get everything so it is notas simple as just click input. Also not havin...

What was wrong with the old layout?

I don't like the new layout. What was wrong with how it was before? You didn't make it better, you made it confusing and complicated. Before, if I needed to reprint a label, all I had to do was check a box and click print. Now I have to click an icon...

Swappart by Frequent Contributor
  • 1245 Views
  • 2 replies
  • 3 kudos

TikTok Integration

Does anyone know if Shipstation provides integration to the TikTok shop? I am very much in need of this integration. I believe a lot of people are asking the same question already, but I just want to see if there are any updates from the officials.Sh...

Phone Number contact Information

Does anyone have a customer service number to contact Shipstation to see if there is a physical person to come to our site to train on the use of Shipstation?I need someone to come on-site and want to know if this is possible and approximately how mu...

Modakka1 by First-timer
  • 1430 Views
  • 2 replies
  • 0 kudos

cancelled

My subscription was cancelled and i had 3 weeks easy left. I can't even see my money i had in my account let along my card info

Mark91 by First-timer
  • 657 Views
  • 1 replies
  • 0 kudos

Account Canceled?

I received a notification this morning that I requested my subscription be canceled when I did not. I don't think it's a hack or anything, some systematic thing in SS. It says to just "change subscription" with the button below, but there is no butto...

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INFO465 by First-timer
  • 1608 Views
  • 3 replies
  • 0 kudos

Automatically Sign Custom Forms

Can we add the ability to automatically sign custom forms and date them when they're printed. Sitting there signing 100;s of custom forms is not what I would call effecient!

ErikMad by New Contributor
  • 535 Views
  • 1 replies
  • 0 kudos

Annoying KG options

Is anyone annoyed with the extra step of the KG option? Before we would put in the grams but now we have to put in the KG and also put in the gramsThis is providing everyone with extra work and time. Please revert back to the way it wasThank you

TTT by Occasional Contributor
  • 2543 Views
  • 8 replies
  • 9 kudos

Export orders problem

Recently, we have noticed Shipstation has been getting 'Buggier'.First, it wouldn't open in Chrome (112.0.5615.138 (Official Build) (64-bit)) so we switched to Firefox.Now, it won't export our orders. We go through the same procedures as always. It W...

Custom Pack Slip Amazon Customization Issue

Hello valued ShipStation Community,I'd like to address a concern related to ShipStation's packing slip system when it comes to orders from Amazon. Unlike some other platforms such as Etsy, where we can readily see the customization details provided b...

F212US by First-timer
  • 2197 Views
  • 3 replies
  • 0 kudos

Returns export discrepancies

We use a branded returns portal on our website and it gives us the option to have customers select the reason for an order return. ShipStation tells us that we can run a Returns Export that includes the return reason, yet this doesn't appear to exist...

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FFeet by Occasional Contributor
  • 556 Views
  • 1 replies
  • 2 kudos

More Custom Fields

There are currently only 3 Custom Fields in shipstation, and we need more. We already send data to the 'notes' fields, and we have run out of places to send data. Examples of data we send/would want to send:Our Sales Order # (CF1)Customer PO# (CF2)Cu...

cfrymark by First-timer
  • 423 Views
  • 0 replies
  • 1 kudos

Inventory Mgmt of Packaging Materials?

Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...

Rugiet by New Contributor
  • 3492 Views
  • 6 replies
  • 6 kudos

Total Number of Packages

Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this.

aasharer by First-timer
  • 900 Views
  • 2 replies
  • 1 kudos

COGS Report

Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold?...

jnewby by New Contributor
  • 897 Views
  • 1 replies
  • 0 kudos

CA does not mean Canada

Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!

Combined Shipments in Report Data

I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the r...

Canada Shipping Tax Report

How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report.

NYRAdmin by New Contributor
  • 897 Views
  • 3 replies
  • 6 kudos

Overwrite a shipping price

In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation. Then Shipstation should...

jorlink by First-timer
  • 338 Views
  • 0 replies
  • 0 kudos

Feature Request - New Order Screen

When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want ...

Reporting - item/sale values

Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bund...