Customer List
Is there a way to delete your current customer list?
Forum Posts
An error occurred attempting to update orders: Unauthorized :
An error occurred attempting to update orders: Unauthorized :
Error updating Orders
Getting this error. An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help w...
Dymo printer not connecting and printing correctly
We just transferred the printer to a different computer and we can't get the Shipstation Connect to properly work or even read. Has anyone had this issue? It doesn't pop up on my printing pages either. I haven't had this issue before before and it al...
Resolved! group by selected service?
I would like to figure out how to get my shipments to come up grouped by their selected shipping method every time I open shipstation - instead of having to manually select that each time. Any suggestions? there used to be a way to chat with a rep an...
Reports missing data.
Oddly enough there doesn't seem to be a *single* comprehensive report that can be downloaded (by users) that has "all" data that would be applicable to auditing shipments effectively. If I'm mistaken please correct me.When navigating hundreds of line...
Can't calculate shipping on an unpaid order
On the new version I have to mark an order paid before I can calculate shipping. I offer repair service and many of my orders are not paid in advance. Unfortunately these types of orders often need adjustments including shipping costs. In the old ver...
Customizing the Item Options field
Just wanted to drop this here for anyone wanting to do what I just did... customizing the "Item Options" field on a packing slip.--We use our packing slip as a visual guide in the warehouse to help us pull the correct items with the appropriate sub-i...
ebay is filtering my shipping notifications
For some time, I don't know how long, eBay is blocking or filtering my shipping notifications with tracking and info, what do I do?
Decimal values for dimensions? (i.e. fractional inches)
Why can't you enter a fractional dimension for a package? Especially with cubic shipping you would think this could add up quite a bit.
Auto Purchase Postage - uniquely versus static
Before the latest ShipStation upgrade, my user could print labels without having the Permission to "Purchase Postage". The user would tell me when they were running low, and I added funds. Easy. Now the user must have the Purchase Postage Permission,...
Marking orders completed in WooCommerce
About a week and a half ago all my orders within WooCommerce stopped being marked as completed. Shipstation still uploads the tracking info but the order has to be manually marked as completed. To clarify, this process has worked fine for the past 19...
Default Printer reverting to Always Prompt
I know the documentation does say that the Print To settings are user specific and browser specific. However, for one user on one browser after setting the default printer every time they come back in the settings are back to Always Prompt. How can t...
ebay Migration. Any Takers, Yet?
We got a pop-up today telling us we need to migrate to the new ebay integration. Any takers, yet? Any issues? https://help.shipstation.com/hc/en-us/articles/360057921791#plan-your-migration-0-0
Resolved! Default Packing Slip Template
Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom. Any...
Printing packing slips on Thermal receipt papers
Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Than...
Product labels
Does ShipStation have any function to create and print product labels? Our labels include text and a UPC code. We are currently using BarTender to create and print our labels but it is not the best solution. Thank you
Only able to apply a shipping preset to 5 rows at a time
I've noticed in the last few months that if I attempt to apply a shipping preset to more than 5 rows of orders, the "rate" wheel will just spin endlessly, and never actually update the rates. This is pretty frustrating when dealing with large quantit...
How do I add extra table to the Order Items Section in packing slip template?
I tried but the table always mixed up when we have 2 or more items
Very basic question
Can shipstation be used solely as a shipping platform without importing orders ? I've been pointed to shipstation to try to live demo it without any integration or order import. We have carrier accounts that have been connected. Everything I see seem...
Resolved! Additional "services" on marketpalce orders
We offer our customers additional services such as "add a catalog to my order," or "notify me if items are on back order," and the option to rush an order for an additional fee. On the checkout page, the customer checks the box next to the option or ...
Resolved! Order Header on each page of packing slip
How can I set up my packing slip so that the order header detail prints on each page? If this is not possible, can the order number be printed on each page of the packing list?Is it possible to add page numbers to packing slips?Thank you
Add MarketPlace to Packing Slip
Is there a way to add the MarketPlace (Etsy, Amazon, eBay, business.com) the customer purchased to the packing slip?
Resolved! Hidden Save Button in Live Delivery Option Setup
I just discovered the new feature to integrate live shipping rates with my site (Wix). I've just tried to add a "delivery option" and when I select "Live Rate" the screen expands and the save button disappears. I've tried completing the screen and sa...
Processed Batch screen shows as Open Batch screen
Last week, out of nowhere, every Processed Batch screen started looking like Open Batches look (see pic). I've reached out to Support, and sure enough, it looked that way to her as well. It's now "been escalated to our product team for resolution," b...
Buggy Batches & Combined Orders
Is anyone else having problems with Batches or Combined Orders? Starting last week I've had a really difficult time with Batch functions not responding, taking almost double the time needed to process orders.Specifically happens when I'm moving order...
Shipstation view order screen displays wrong shipBy date
As per ShipStation API docshttps://www.shipstation.com/docs/api/requirements/#datetime-format-and-time-zoneWe are converting order date and shipBy date in PST/PDT format and sending it to the shipstation. When the shipstation displays shipBy date on ...
Product import not fully imported
I tried importing my products using the csv file and although the skus are imported, the SKUAlias aren't.I made sure the format is exactly as required by creating the SKUAlias manually and exporting the csv to copy the formatting but when I import it...
List All Location Availability
It seems at least one of the main purposes of ShipStation is to ultimately send orders to the location that has available inventory. I constantly find myself having to memorize which of our 6 locations has the inventory or slowly scroll through the S...
How to reprint ups label
How to reprint ups label
