I have to log in and out of a couple different user accounts (batch
management, etc).It would be helpful if I could see the name of the
account I am currently logged into on the control panel somewhere.
Why is it that when we split orders for unavailable items, once we move
them from On Hold to Awaiting Shipment, we have to do an address
verification for every single order the moment we create a batch? It has
recently been a recurring issue. It's es...
We would like a more robust return system. One of the issues that we
have is that when a return is received physically that receipt isnt
communicated digitally to our customer support team. Having a Returns
included in the API would allow us to take ...
Within our POS system (Lightspeed), we have SKUs set up for charging for
shipping. By carrier and service level. Examples: First Class Mail , or
UPS Ground.Within the “Order Details” tap these SKUs are currently
showing as “Product” under Order Summa...
it seems that the "Read weight from scale" and "Reload Orders Grid" have
the same barcode. Is there anyway we can get the correct barcode for
"Read weight from scale," please? Thank you in advance.As you can see
from the pic they are both the same.
SS doesn't calculate the totals correctly for combined orders. This
feature is useless! The wrong amount gets into all reports and messes up
monthly/yearly stats! The only reason we still haven't moved to a new
platform is that SS keeps our reports f...
Hi! I am looking for a way to add the shipping costs to a custom Packing
Slip template I created. I need to add the actual cost as displayed in
ShipStation when I have set the package dimensions and weight and
purchase a label. Is that possible? If s...
I would like to have the ability to include order details in the email
templates. Details such as item prices, shipping fees, etc. We are a
wholesale company and our customers require invoices. Unfortunately, our
accounting system and our stores do n...
Does know how to get the Shipping Rate (carrier amount) in the email
confirmation template to show up? I dont see it as one of the fields in
the WYSIWYG drop down list. I have a Third Party client that requires us
to send tracking along with the UPS ...
Hello,I do a lot of my orders via the mobile app as i am out and about a
lot. Only problem with this is the shipstation connect software. The
amount of times it randomly crashes, ends up stalling, and i have to get
back to my pc and end the task and ...
Hi Team,Recently we have upgraded the Shipstation plugin in WooCommerce
and we are facing some issues for “Mix and Match” products. We are
seeing the products are not in the order that we send in to
ShipStation.For Example, A order was placed. The XM...
We have Shopify integrated with Shipstation, and for years Shopify
discount codes have shown up in Shipstation as line items with the name
"Coupon: DISCOUNTCODE". (DISCOUNTCODE = whatever code the purchaser
used.) Starting on January 10th, they no lo...
Does the barcode *HAVE* to be in UPC format? We use ISBN number
barcodes, or an internal number for some products. When trying to use
the "Scan to Verify" feature when the code is scanned a red box popped
up (I was not given the exact contents of the...
I had one item that is back-ordered. When it was purchased with other
items, I will ship the order and print the label. Then go to the shipped
order and click "create another shipment" for the back ordered item. the
glitch is, the order will show in ...
I am having trouble getting the ship station connect app to work on my
Mac. When I open it, it immediately shuts down. I have deleted and
reinstalled the app, restarted my computer, etc. I am wondering if the
app has been updated for MacOS version 12...
My issue is about using internal inventory tracking.I have 15 individual
products each with thier own SKU ... so far, so good.The challenge is I
have additional SKUs that are product 'groups' ... or a single SKU that
contains more than one individual...
I am in need of being able to create specific refrence numbers on only
some of the FEDEX labels. I understand that I can use the message 1
system to add a REF number to all of my Labels, but I only want specific
labels to have specific codes in the R...
In the products page, There are so many fields that can enter
information such as Weights and Dimensions. Can you please also add
"Customer Field 1" column there? When we sell that item, it
automatically fills "Custom Field 1".
ShipStation Team,Have you considered making your web app
progressive?https://web.dev/progressive-web-apps/As an example YouTube
is available as
allows managing the application acr...
I have never had this happen till the last 3 days. I keep getting
"Purchase Error.. Error transferring wallet funds. Please refresh the
page or try again later. I have refreshed and waited for a few hours and
it doesn't help. The next day it will all...
ShipStation decides to just increase subscription fees during busy
holiday month! For Gold from 69.99 to 99.99 while reducing the shipments
per month from 3000 to 2500.For Platinum from 99.99 to 149.99 while
reducing the shipments per month from 6000...
Hi,I'm hoping that someone has experienced this before and that it's a
simple setting we aren't seeing.My wife clicked on CTRL C to copy
something this morning and suddenly, the screen shrank. To the point, we
need a magnifying glass to see it. I fig...
Hi fellow users. Does anyone have this issue, and any solutions? We use
Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and
recently it started printing super small. The image print size would fit
9 images on one label, which makes...
Hello all! I have created a custom packing slip with our logo and
highlighted quantities above 1. However, when I print the orders out for
the day, it only gives me the option to print one per page. It allows me
to print two per page only when i sele...
Can you copy an Automation Rule to create a new one? We set up a lot of
automation rules to Tag and set the Ship From Location by State by Sku
depending on the Location our inventory is available, and which
warehouse location is closest to that state...
We have to ship each item separately as our items are "oversized" and
cannot be combined. Before the SP-API switch, we were able to split our
Amazon Prime (Buy Shipping) orders in ShipStation. Not multiple
packages, but split orders. This would integ...