ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Error updating Orders

Getting this error. An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help w...

Dymo printer not connecting and printing correctly

We just transferred the printer to a different computer and we can't get the Shipstation Connect to properly work or even read. Has anyone had this issue? It doesn't pop up on my printing pages either. I haven't had this issue before before and it al...

BRops by New Contributor
  • 1047 Views
  • 2 replies
  • 1 kudos

Resolved! group by selected service?

I would like to figure out how to get my shipments to come up grouped by their selected shipping method every time I open shipstation - instead of having to manually select that each time. Any suggestions? there used to be a way to chat with a rep an...

Reports missing data.

Oddly enough there doesn't seem to be a *single* comprehensive report that can be downloaded (by users) that has "all" data that would be applicable to auditing shipments effectively. If I'm mistaken please correct me.When navigating hundreds of line...

Can't calculate shipping on an unpaid order

On the new version I have to mark an order paid before I can calculate shipping. I offer repair service and many of my orders are not paid in advance. Unfortunately these types of orders often need adjustments including shipping costs. In the old ver...

P1Repair by New Contributor
  • 568 Views
  • 1 replies
  • 1 kudos

Customizing the Item Options field

Just wanted to drop this here for anyone wanting to do what I just did... customizing the "Item Options" field on a packing slip.--We use our packing slip as a visual guide in the warehouse to help us pull the correct items with the appropriate sub-i...

BenC by New Contributor
  • 812 Views
  • 0 replies
  • 4 kudos

Auto Purchase Postage - uniquely versus static

Before the latest ShipStation upgrade, my user could print labels without having the Permission to "Purchase Postage". The user would tell me when they were running low, and I added funds. Easy. Now the user must have the Purchase Postage Permission,...

Karri by New Contributor
  • 964 Views
  • 2 replies
  • 1 kudos

Marking orders completed in WooCommerce

About a week and a half ago all my orders within WooCommerce stopped being marked as completed. Shipstation still uploads the tracking info but the order has to be manually marked as completed. To clarify, this process has worked fine for the past 19...

Ron by New Contributor
  • 727 Views
  • 1 replies
  • 0 kudos

Default Printer reverting to Always Prompt

I know the documentation does say that the Print To settings are user specific and browser specific. However, for one user on one browser after setting the default printer every time they come back in the settings are back to Always Prompt. How can t...

scmsteve by Contributor
  • 773 Views
  • 1 replies
  • 0 kudos

ebay Migration. Any Takers, Yet?

We got a pop-up today telling us we need to migrate to the new ebay integration. Any takers, yet? Any issues? https://help.shipstation.com/hc/en-us/articles/360057921791#plan-your-migration-0-0

imix4u by Contributor
  • 2942 Views
  • 10 replies
  • 0 kudos

Resolved! Default Packing Slip Template

Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom. Any...

EdTDCNC by Occasional Contributor
  • 3559 Views
  • 7 replies
  • 1 kudos

Printing packing slips on Thermal receipt papers

Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Than...

Product labels

Does ShipStation have any function to create and print product labels? Our labels include text and a UPC code. We are currently using BarTender to create and print our labels but it is not the best solution. Thank you

Very basic question

Can shipstation be used solely as a shipping platform without importing orders ? I've been pointed to shipstation to try to live demo it without any integration or order import. We have carrier accounts that have been connected. Everything I see seem...

Resolved! Additional "services" on marketpalce orders

We offer our customers additional services such as "add a catalog to my order," or "notify me if items are on back order," and the option to rush an order for an additional fee. On the checkout page, the customer checks the box next to the option or ...

Resolved! Order Header on each page of packing slip

How can I set up my packing slip so that the order header detail prints on each page? If this is not possible, can the order number be printed on each page of the packing list?Is it possible to add page numbers to packing slips?Thank you

Resolved! Hidden Save Button in Live Delivery Option Setup

I just discovered the new feature to integrate live shipping rates with my site (Wix). I've just tried to add a "delivery option" and when I select "Live Rate" the screen expands and the save button disappears. I've tried completing the screen and sa...

Mejecs by New Contributor
  • 782 Views
  • 1 replies
  • 0 kudos

Processed Batch screen shows as Open Batch screen

Last week, out of nowhere, every Processed Batch screen started looking like Open Batches look (see pic). I've reached out to Support, and sure enough, it looked that way to her as well. It's now "been escalated to our product team for resolution," b...

processed batches.png

Buggy Batches & Combined Orders

Is anyone else having problems with Batches or Combined Orders? Starting last week I've had a really difficult time with Batch functions not responding, taking almost double the time needed to process orders.Specifically happens when I'm moving order...

Product import not fully imported

I tried importing my products using the csv file and although the skus are imported, the SKUAlias aren't.I made sure the format is exactly as required by creating the SKUAlias manually and exporting the csv to copy the formatting but when I import it...

List All Location Availability

It seems at least one of the main purposes of ShipStation is to ultimately send orders to the location that has available inventory. I constantly find myself having to memorize which of our 6 locations has the inventory or slowly scroll through the S...

GSC by Occasional Contributor
  • 654 Views
  • 1 replies
  • 0 kudos