ShipStation Community

Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get...

When we addtracking to an order, and we "marked as shipped" an order, it says: "notify customer=true" but our customers are not receiving emails. They only receive emails now if we create a label now through shipstation. Any idea how to fix this issu...

We should be able to move orders to different stores once created or at least block certain users from being able to start an order on a store. We have 9 stores and 8 users. Different people use the one login for each location and sometimes they plac...