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DMARC, SPF & DKIM settings - Email deliverability

shipping175
New Contributor

We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.

We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my package? When will it arrive? 

We had to switch to ShipStation branded emails to handle this, but that has its own set of problems, including that it looks like we use a free version of a product, are cheap and unprofessional.

We'd simply like to be able to get the info we need so we can configure mail delivery settings on our end and use our own branding on emails. 

Those are the following:

DMARC
SPF
DKIM

I believe sendgrid can support this.

Can't stress this enough. Please make this.

 

1 REPLY 1

tremmert
Occasional Contributor

We are experiencing the same issue.  We have contacted support and are waiting on a reply.