Firstly, if you ship UPS, MAKE SURE you are checking your balances because UPS was charging my account double what i originally paid, after shipping, on almost every package for about a full year before I realized!
Go to settings > shipping > carriers > the little three dots beside "usps" > view reports > balances. IF you see adjustments or up-charges, you can email shipstation support and dispute them...which brings me to my current problem.
I contacted shiptstation a full month ago disputing FIVE $13 charges. That is like $100 of my balance being tied up. They told me it could take up to 10 business days to hear back. Fine. With it being the holidays I didn't stress too hard. 3 weeks goes by and i hear nothing from shipstation, no refunds. I message again. Nothing. I message AGAIN and finally get an email that i am being helped by a different person and they are "submitting to billing". So, that didn't happen a month ago when i originally submitted the dispute or what? Now another full week later and I still haven't heard anything making the entire ordeal a full month.
This isn't the first time shipstation has provided AWFUL customer service and the lack of communication and holding up large sums of money from me and my small business has me honestly ready to find a new shipping company in 2025.
Someone fix this.
