02-13-2025 04:53 AM
I now understand that Email Notifications are "no-reply". It would be awesome if customers could reply directly to these emails. However, if this is not possible please add a line of text on "https://ship15.shipstation.com/settings/emailtemplates" that would make me aware that the email is a no-reply.
I had a customer reply to this email several times resulting in a sizable order cancelation.
Thanks!
02-17-2025 12:36 PM
Hello @jakescustomshop!
Thank you for the fantastic idea! Your insights are crucial to our progress, so keep them coming.
Happy Shipping!
-Cara