ShipStation Features
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Resolved! Default Packing Slip Template

Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom. Any...

EdTDCNC by Occasional Contributor
  • 9 replies
  • 3 kudos

Assign Status to Order Line Items

We ship over a 1000+ packages and day and run a On Demand Print model for our Apparel fulfillment.We would love to see a feature added to ShipStation that you can add custom "Status" to a line item on an order that can be easily filtered.For example-...

Topdeck by New Contributor
  • 0 replies
  • 1 kudos

Ability to increase image size once order is scanned

As a print on demand business, our fulfillment team picks orders visually, meaning they have to know every product and pick based on that knowledge. We've recently started to scan our orders, and then have the order items populate, which brings up im...

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austin9 by First-timer
  • 0 replies
  • 1 kudos

Carrier selection

When marking orders as shipped, I only use one carrier. But it's a pain having to alphabetically scroll down all of the carriers to select my preferred carrier. Can a default carrier be set at the top of the list? Is it possible to remove all of the ...

bode by Occasional Contributor
  • 0 replies
  • 2 kudos

Automation Rule

We need to tag certain orders that contain specific item names. Currently, we can create a rule that applies to the item name in the order, but each line item in the order needs to contain the keyword you are making the rule with. There should be the...

dkaminky by New Contributor
  • 4 replies
  • 2 kudos

Ship Station Connect

Quick question, it seems that half the time we turn on our shipping computers, it needs to be logged back int Ship Station Connect... When we do this, it makes all of our printers visible to all of our ShipStations and seems to lose the preset adjust...

andy5 by New Contributor
  • 0 replies
  • 0 kudos

Shipstation Connect Unstable

Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.

birdsafe by Occasional Contributor
  • 9 replies
  • 4 kudos

UPS to Japan postal code bug

UPS throws a postal code error when trying to purchased a label to Japan, asking for a 0 to 5 character postal code. Japan has a 7 digit postal code. The address was verified by ShipStation and Melissa Lookups. ShipStation support said there is a com...

Why is there no chat widget?

I've gone thru the directions listed here: and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier t...

info301 by Occasional Contributor
  • 18 replies
  • 3 kudos


We received an email yesterday regarding $5.15 charges to our Master Card. Can you explain what was the charge for?

Shipstation charges.png
jamolo25 by First-timer
  • 1 replies
  • 0 kudos

Add [Quantity] as label option

Hi all, It would help us a lot if the quantity of the order is printed on the label as well. The reason is that the factory that packs the items wants to double-check if all the items are in the bag. I know there is an option for the SKUs to be added...

Hold orders for hours not days

We have a need to hold orders for 2-4 hours as we offer a cancellation window. However Shipstation only allows orders to be held to a specific date or for x number of days.Is there a way we can hold orders for x hours instead?

shipstation sucks

They are no help whatsoever when UPS has a bogus adjustment after the shipment is delivered. UPS has done that a couple of times, but usually it's not enough to even worry about. This last time they grossly overstated the weight and dimensions and hi...

exasperated by Occasional Contributor
  • 5 replies
  • 1 kudos

BigCommerce - Stock count not syncing

I have a new shipstation account and I am being told by shipstation that there is a known issue with stock count not syncing from BigCommerce. Is anyone else having this issue?

SEMS by First-timer
  • 1 replies
  • 0 kudos

Subscription Cancelled, won't let me renew

Tried to login and ship, and was notified my subscription had been cancelled. A search on here indicates that I'm not the first, and seems to be a pretty regular occurrence. Regular enough you'd think they would have fixed it by now. I have tried ren...

New Order Details Window

The new order details window really needs transit time displayed without having to do an extra click. We ship refrigerated product and transit time is key. Please put the transit time in a better spot instead of us having to do an extra step for ever...

Daylon by Occasional Contributor
  • 0 replies
  • 1 kudos

Product Record Tag Inherited Broken

A few weeks ago we started doing an overhaul on our product records in shipstation to utilize more features. This process went pretty smooth except for the fact the advanced product system (Parent/variant) is not functioning as I assumed it would. I ...

tsmith by Occasional Contributor
  • 0 replies
  • 0 kudos

Date Range Selector doesn't work - BUG Report

This is crazy, BUT it seems that they broke the basic function.Select Last Month: apply and check the date range: - Look the data is pulled correctly, but who knows now? Same if you selec...

Package Automation

It would be of great help if it was possible to set the Package as an action Type in the automation Rules. There is a "Set carrier/Service/Package" and there is a "Set Package Dimensions"... However, there is not a Set Package.

Bandcamp - notes do not appear in ShipStation

Hello, ShipStation does not support the notes in Bandcamp. Neither buyer notes, ship notes nor internal notes. At least buyer_note and ship_notes are sent by the API. Does ShipStation plan to add these? It would be great as we currently have to work ...

MichaelWAS by Occasional Contributor
  • 1 replies
  • 0 kudos

Keeps kicking out Document Settings

Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day. Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of ...

birdsafe by Occasional Contributor
  • 13 replies
  • 0 kudos

Warehouse bin Locations - BigCommerce

Is anyone else having issues with warehouse bin locations not syncing? This is supposed to sync from BigCommerce so I am told by support and yet it hasn't worked since we created an account 2 months ago. Does anyone know if this is a sync or does thi...

SEMS by First-timer
  • 0 replies
  • 0 kudos

Invalid Addresses

In the process of shipping hundreds of on a daily basis it is easy to overlook an address correction made by Ship Station with the current format that has small lettering of notification. And the printing of the label function goes unimpeded. I sugge...

Leaving Ship Station and staying with Shipping Easy

I've contacted support and they are also unsure why we keep getting resets for a simple task of a label printing correctly. I currently use Shipping Easy, Pirate Ship, Shippo, and occasionally Etsy's internal setup for small stuff.We ship 15-20 shipm...

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entropychef by Occasional Contributor
  • 0 replies
  • 1 kudos

Auto Split Orders based on Order Item Properties

When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment,...

jnielsen by First-timer
  • 1 replies
  • 1 kudos

Disabling Estimated Derlivery Dates on Shopify

Live rates show up on our Shopify store front, however it shows an exact number of days for estimated delivery. For example USPS Priority shipping is estimated as 1-3 business days, however if the carrier specifies an estimated date then it will show...