What is the correct method for reshipping a returned order using Shipstation V3?With V2 I simply click "Restore" on the existing shipment then create a new label. With V3 "Restoring" the order does not work because all products are removed from the o...
I am trying to find a report that would tell me how much we paid in duties to Canada so I can accurately charge our client. Does anyone know where we would find this information? Thank you!
I use the shipment notifications, they are great! But now with using Global Post, when a customer click the tracking number the link goes to USPS. Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tr...
We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have s...
Hi, It would be helpful if shipstation could support multipackage shipments via API. Thanks, Anjali
Sometimes we create shipments more quickly than Amazon wants to accept them, which results in our orders appearing unshipped to Amazon and Shipstation receiving a 429 error back. Then our account at Amazon gets a wrist slap for not shipping orders in...
I wanted to see if the functionality to Import WFS Orders could be added. Similar to the option to import Amazon FBA orders.
We do not have a plan that allows for custom shipping list templates and can only print out the Notes to Customer field. I am trying to make an API post to add a string to that field and it is not available through SS API. Can the devs please make th...
It would be very helpful for operations working off of one printer to be able to run a report showing orders that were scanned to verify by username. Currently the "shipment count by user" report only tracks orders by who printed the actual label - I...
I was wanting to task for support or request to add a feature to API. I have a certain need for me to take certain orders that have shipped via API and pull the shipping cost so I can bill for shipping later. I also really need to pull the number of ...
I'm having an issue where I input the shipping description for shipping methods and Shipstation or the carrier is automatically inputting days into my description. For example, I set up quick ship for 3 days and standard shipping for 5-7 days. Someth...
I've been researching to great lengths and also talked to a representative at ShipStation to find out if Shipstation offers live checkout rates for Woocommerce in Wordpress, and it's not an option. This would save me so much headache to have this opt...
It's really quite annoying that this field can't be adjusted once an order comes through to Shipstation. Sometimes a customer wants to change their order from an in-store pickup to a shipped order, and it would really simplify our workflow if we coul...
Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept - the customized pack lists are in html and we are not at all familiar with it. We can do a who...
When filters are applied to multi-line orders, the criteria specified applies to the order as a whole ONLY if it applies to EVERY LINE (a logical AND condition). This works fine for some criteria, but is not optimal when using the filter criteria "Wa...
There was absolutely nothing wrong with the old layout, so why fix it?I happen to be in a position where we have 2 shipstation accounts, the first in the old layout and the 2nd stuck in the new layout.Hands down, everyone here hates the new layout. T...
I have shopify integrated with shipstation for many years and I am trying to show my shopify inventory in ship station. According to all the documentation I should be able to do this by adding a "Ship From Location" with my inventory source set to sh...
It would be great if the return reasons could be customised. Also an option for the customer to confirm that the product is brand new, unused, in the original packaging, etc before proceeding with the return
This is related to other posts about the Shopify Exchanges feature, but another way to put it is to allow the order details inside ShipStation to resync with the order details inside Shopify. Currently, the only changes that resync are changes to qua...
I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
I have orders that are fulfilled in Shopify but still showing up as awaiting shipment on ShipStation. Could it be because there are two Shipstation accounts connected to my Shopify? The other account is owned by my 3PL, they ship orders that fall wit...
I chimed in on https://community.shipstation.com/t5/Orders-Shipment-Management/Add-ability-to-see-weather-at-destination-location/idi-p/4761 but that's a 2018 post that saw pretty much no attention. As a food service shipper weather is insanely impor...
Have the capability of using the multi-package shipping when using a shipping strategy.
Heya,Hoping to get a feature on shipstation in the near future.I have orders, with multiple items with their own unique tags and when you use the split ship function, the tags don't automatically transfer to their respective items.Would be great for ...
Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column informati...
I love the pick lists, but it is quite limited to customization. Like packing slips, I would like the ability to make simple field changes. The most glaring is to simply show the Fill SKU instead of the SKU. I'm not a coder, but it seems like a simpl...
I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reac...
It would be helpful to have the tags in the SHIPMENT page also.
Asked a question via customer service and was told engineers will see this so here we are: I am having an issue with uploading products on my account via API for a platform; I noticed that there are about 10 to 20 products that get uploaded each day....
When we have international shipments, orders with $0 line items are causing errors for customs declarations. These are skus that are not actual items, but instead are things like the size of a shirt under a bundled product. It would be helpful to hav...
