ShipStation Features
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Feature Request: Send Shipping Data Back to Store

We run an online store using WooCommerce, and have workflows that trigger depending on where in the flow an order is. The one blocker we have is that ShipStation does not send the data back to our site when an order is `Out for Delivery` or `Delivere...

yumi by First-timer
  • 424 Views
  • 1 replies
  • 0 kudos

Split Shipment

When an order is split into 1 or 2 or 3, then later you think it was a mistake, there should be an option to reverse back the order to its original.

HP by New Contributor
  • 421 Views
  • 1 replies
  • 0 kudos

Error loading shipstation

Cannot get into ShipStation again, tried three browsers, similar to last Thursdays 9/26/24 outageError Details:Request failed with status code 504. Url was /sellerRequest failed with status code 504. Url was /seller/packagetypesRequest failed with st...

HeKeyCo by New Contributor
  • 1200 Views
  • 6 replies
  • 0 kudos

Shipstation devices keep disappearing

I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?

PR by Occasional Contributor
  • 417 Views
  • 1 replies
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Error updating Orders

Getting this error. An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help w...

Multiple Package "Plus" Sign Missing

Anyone notice the plus sign has disappeared on Multi Package side screen? You can still click on the blank space and access the package presets however, the symbol to do so is gone.

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sales187 by New Contributor
  • 427 Views
  • 1 replies
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Please remove very old IN TRANSIT orders!

I have a weird issue where my In Transit filter suddenly stopped working on 9/27. Then I hit the Clear Filter button to see them again. Then I am now seeing stuff that is nearly 2 years old in here. Can we PLEASE have a way to Change Status on these ...

Screenshot 2024-10-03 13.00.46.png

ShipStation getting a kickback for UPS Ground Saver?

Your software constantly suggests to use Ground Saver and indicates it's the cheapest option. This is false. I have had dozens of packages where regular UPS Ground is cheaper than Ground Saver.So what is this? A scam to get more kick backs? or sloppy...

ship station scam.jpg
kedllc by New Contributor
  • 845 Views
  • 2 replies
  • 0 kudos

error loading shipstation

Cannot get into ShipStation, tried three browsers, getting different errors also won't open in the bigcommerce backend.Request failed with status code 504. Url was /seller/labelproviders Request failed with status code 504. Url was /seller/labelprovi...

HeKeyCo by New Contributor
  • 1139 Views
  • 4 replies
  • 0 kudos

Is Auctane slowly killing ShipStation?

Performance seems to be declining. Updates are launched then fail. It seems like there is no beta testing prior to trying launch a revision. Half the times, the revisions seem silly - like they don't ask users to test things first but some programmer...

JoeB-CO by Occasional Contributor
  • 1399 Views
  • 3 replies
  • 1 kudos

Creating a return label not associated with an order

We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive pac...

Removing a product with 0 quantity from packing slip

When our Customer Service removes a line item from an order, it is still showing up on our packing slip with 0 quantity. I found a help article on how to remove 0 DOLLAR items but I want to remove 0 QUANTITY items (we have other products with $0 that...

kkennedy by First-timer
  • 1506 Views
  • 2 replies
  • 0 kudos

Optimizing Access to the Scan to Verify Feature

Hi all, We are looking to start using the Scan to Verify feature in ShipStation, but I wonder if there is a more efficient way to access it. Our fulfillment team primarily works within the Orders tab, and currently, we have to click into an order, pr...

USPS Getrate API call issues

I am having issues with the getrate API calls this hasn't been an issue until recently and it is exclusively for USPS. THe call I have been using for years is below.{ "carrierCode": "stamps_com", "serviceCode": "usps_priority_mail", "packageCode": "p...

julie7 by New Contributor
  • 1772 Views
  • 3 replies
  • 1 kudos

Carrier insurance amount

We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the...

Address validation - Revert

I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type ...

Ede by New Contributor
  • 1382 Views
  • 4 replies
  • 2 kudos

Scan to verify and print

Hello everyone, I am new to this forum but I managed to scan through some related posts but I couldn't find the answer or advice. Can the "Scan to verify and print" be somehow automated to print the label right after all items are verified? I'm tryin...

3pl by New Contributor
  • 1664 Views
  • 6 replies
  • 2 kudos

New Report

For inventory purposes, we would like to track what boxes are being used on each shipment. It would be helpful if there were a report to run to get the information. Or if that could be a column added to the shipping manifest report.