account email
It appears that modifying the email address on your ShipStation profile will not affect the customs declaration for orders that have already been shipped. This would have been really helpful for us being new with shipstation
Forum Posts
Pissed about API v2 Pricing
I just want to comment at how disappointing Shipstation has been, as a monopolistic company. Users dealt with YEARS of having subpar features (ie: 6 years for a toggle to hide left sidebar) and waiting YEARS for feature improvements (ie: 8 years for ...
re: No Ship Station Intergration with Go Highlevel
GM, I recently upgraded my product line and workflows with GoHighlevel. However, I see that you all are not integrated with them. The only one supported is Shippo. This is unfortunate since I've been with you all for 1over 7 years. Is there any way y...
Getting "Sorry, our items are not currently available in your region."
This was working last week. I have my Wix store integrated with Shipstation and it is not quoting shipping. Customer support is not answering their chat.
Re: Update Already Imported Orders
Hi!We use shipstation mainly to ship orders that have the same items in all of them, but still use Shopify admin to fulfill orders with multiple items. Is it possible to have Shipstation close orders that are already fulfilled on Shopify when we refr...
Re: Amazon Integration Feature (Map Multiple Open Fulfillment Orders to requested Fulfillments)
Can we please add the same option for Amazon integrations that's currently available fro Shopify: Map Multiple Open Fulfillment Orders to requested Fulfillment.This is crucial for our team that usually does single item orders on Shipstation, but mult...
ShipStation’s UPS Claims Process: Delays, Denials, and Hoping You Forget
@shipstation @management I’m posting this because I can’t be the only one dealing with this.I had a UPS claim through ShipStation — package shipped in early March, over $300 in product and shipping costs. UPS damaged it badly. The customer followed i...
Box Dimension Specific to Carrier
Wondering if there will ever be an option for box dimensions on the "if" section of an automation formula. Where I work, we are wanting to create a formula that takes a certain box size and places it under a specific shipping carrier. For example, if...
Mobile App
Hey! My team has been using Shipstation through the web browser since September of last year (2024) on our regular computers. I am in charge of new sorts of automation and production management, along with process development for reference.I have rec...
Bulk Inventory Warehouse Location creation
I am in the process of setting up my warehouse on Shipstation and have over thousands of locations to set up, all which needs to be done manually, one by one. A great feature to have would be to allow bulk csv upload of the warehouse locations, which...
What is the point of the mobile app if you are required to log into a desktop version first?
What is the point of the mobile app if you are required to log into a desktop version first?I use the mobile app to check orders while on the go, but if I need to log into my desktop shipstation account each time before using, what is the point? That...
Shipstation Connect Unstable
Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.
Pick List Order Number Barcode
Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thin...
can't purchase postage
when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...
A BAD SITUATION I COULD NOT FIX!! UNDO COMBINE ORDERS OR SPLIT ORDERS BACK TO THEIR ORIGINAL FORM!!
PLEASE PLEASE can you make the Split Orders feature return and enable combined orders to be uncombined back to their original format! I came across a very difficult situation today when I had accidentally combined a small amount of orders accidentall...
Automation Rules
Has anyone been able to create an Automation Rule that would ONLY IMPORT orders based on your product SKU's?
Third Party
Why is there no Third-Party shipping option in the drop down menu where we can input a customers account for billing an order? This seems like a very standard option. The whole point of using Shipstation is to streamline shipping and not have to go t...
Add New Automation Rule
An automation rule that would automatically add in shipping cost to the total paid value would be most helpful. Right now I have to do this manually for every order that has a shipping charge.
Movable "Custom views"
Please make it so that "Custom views" can be rearranged. Right now, when you create a new view, it is placed on the far right and there is no way to rearrange them, without deleting them all and starting over.
No Space for Cost Price Data
It would be very useful to be able to enter cost price information for each product.I was advised to use the 'CustomsValue' column, however this should display retail value not cost price.It would be great if there could be a space to enter cost pric...
Add an option for Item Value to be pre-filled in Customs Declarations using the sold price of items
When orders are imported to ShipStation, the Customs Declaration is pre-filled using the values set up in the Customs tab of the product information. Unfortunately, for many businesses it is borderline useless to only allow a single, fixed value to b...
Trouble logging in to acount
We keep getting looped back to the login page and cannot access our accounts. Help!
Canada Shipping Tax Report
How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report.
Shipstation Inventory Management: Can Shipstation be used to scan each product individually?
Hello, long time user here. I was wondering if I am missing something, but it looks like in you cannot use ShipStation to scan item by item when picking. For example scanning 3 widgets and the order allocates each one from stock as you do so. Every i...
Adding Inventory through Scan
Is there a feature anywhere that allows you to add inventory to the system through scanning a UPC/SKU barcode? We grow plants and manually count our inventory as we transplant. It would be helpful if there was an option to scan the items to have a mo...
Barcode / Inventory
We are a Startup having lots of trouble figuring out how to set up our inventory system. We have downloaded and set up ship-station connect but it always tells us that we don't have it downloaded, We bought a barcode scanner on amazon but apparently ...
Error Loading ShipStation
Hi I'm getting the following error logging into all my accounts. I tried 3 different browsers, 3 different computers, and cleared all the cache, and it still doesn't work.
Order number on Ups ground saver labels
when will Ship station allow printed messages on UPS sure post labels amazon some how got them on so i am assuming Ship Station can also print the order numbercant wait till this issue is resolved
AWAITING PAYMENT BULK
Hello,I am writing to request a feature in which we can mark multiple orders in the "awaiting shipment" status as "paid" in bulk, rather than having to process each order individually.The reason for this request is to streamline our order management ...
C'mon ShipStation you are better than this
There is no EASY way to uncombine shipments once combined . Total headache . Why the world is there no uncombine shipments option or something ?? Hours wasted on this nonsense . Pls help ease this ridulousness.Thank you
