ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Shipments Custom Export

When viewing my shipments on shipstation.com desktop, i can't export all the data for my shipments at once. When creating a custom export, the option to include my Shipment Number isn't available. However, it is available when customizing my columns ...

Issue Marking an Order Shipped

I have been using ShipStation for years but since I have switched to the new layout there is a bug when marking an order shipped if a label was voided. For example if I make a batch of orders and one of the products should have been drop shipped or w...

Adding tags to orders during Scan and Verify

It would be great to be able to add tags to orders during the scan and verify process. We often have a list of items where one item is out of stock and the scanning cannot be completed. Our despatch team places a tag on the order so that our customer...

Miessence by Occasional Contributor
  • 1914 Views
  • 2 replies
  • 1 kudos

Batch Number on Packing Slip

I would like to have batch numbers to printed on packing slips. When a batch is created, that batch number I would like to be printed on the packing slip and so forth with other batches created.

HP by New Contributor
  • 692 Views
  • 1 replies
  • 0 kudos

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 6452 Views
  • 11 replies
  • 18 kudos

Feature Request - Items in pack slip for a reship

The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust. I have no idea why on...

AndyK by Occasional Contributor
  • 1690 Views
  • 3 replies
  • 7 kudos

Correct way to reship an order with V3

What is the correct method for reshipping a returned order using Shipstation V3?With V2 I simply click "Restore" on the existing shipment then create a new label. With V3 "Restoring" the order does not work because all products are removed from the o...

pedalpcb by Contributor
  • 2098 Views
  • 3 replies
  • 3 kudos

Global Post Tracking Link Updated Needed

I use the shipment notifications, they are great! But now with using Global Post, when a customer click the tracking number the link goes to USPS. Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tr...

Needed: Store Access Permissions Per User

We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have s...

isaac7 by First-timer
  • 743 Views
  • 1 replies
  • 1 kudos

Marketplace Notification Failures

Sometimes we create shipments more quickly than Amazon wants to accept them, which results in our orders appearing unshipped to Amazon and Shipstation receiving a 429 error back. Then our account at Amazon gets a wrist slap for not shipping orders in...

MJ by New Contributor
  • 555 Views
  • 1 replies
  • 0 kudos

Notes To Buyer Field API Field

We do not have a plan that allows for custom shipping list templates and can only print out the Notes to Customer field. I am trying to make an API post to add a string to that field and it is not available through SS API. Can the devs please make th...

TL-11 by New Contributor
  • 322 Views
  • 0 replies
  • 0 kudos

Shipstation API help

I was wanting to task for support or request to add a feature to API. I have a certain need for me to take certain orders that have shipped via API and pull the shipping cost so I can bill for shipping later. I also really need to pull the number of ...

Tom2024 by New Contributor
  • 739 Views
  • 1 replies
  • 0 kudos

Shipping Description

I'm having an issue where I input the shipping description for shipping methods and Shipstation or the carrier is automatically inputting days into my description. For example, I set up quick ship for 3 days and standard shipping for 5-7 days. Someth...

Shipstation Error.JPG
JessieN by First-timer
  • 393 Views
  • 0 replies
  • 0 kudos

customized Pack lists for Cdn retailers

Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept - the customized pack lists are in html and we are not at all familiar with it. We can do a who...

brendak by New Contributor
  • 2129 Views
  • 3 replies
  • 1 kudos

Filtering orders where warehouse location is blank

When filters are applied to multi-line orders, the criteria specified applies to the order as a whole ONLY if it applies to EVERY LINE (a logical AND condition). This works fine for some criteria, but is not optimal when using the filter criteria "Wa...

New Layout

There was absolutely nothing wrong with the old layout, so why fix it?I happen to be in a position where we have 2 shipstation accounts, the first in the old layout and the 2nd stuck in the new layout.Hands down, everyone here hates the new layout. T...

Bison by New Contributor
  • 11031 Views
  • 20 replies
  • 22 kudos

Branded return portal - Add customization

It would be great if the return reasons could be customised. Also an option for the customer to confirm that the product is brand new, unused, in the original packaging, etc before proceeding with the return

MaryL by First-timer
  • 286 Views
  • 0 replies
  • 0 kudos

Shopify Re-sync Order Changes Besides Just Quantity

This is related to other posts about the Shopify Exchanges feature, but another way to put it is to allow the order details inside ShipStation to resync with the order details inside Shopify. Currently, the only changes that resync are changes to qua...

Durak33 by Occasional Contributor
  • 542 Views
  • 0 replies
  • 0 kudos

Automation "Adjust Order Weight" not functional.

I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...