ShipStation Features
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UPS Label - Prepaid Option vs 3rd Party Billing

Hello,Does anyone know how to get Prepaid Option on UPS label? Shipstation only offers 3rd party billing which shows up on the UPS label.We use Supplier account and they require Prepaid Option - P/P on UPS label.

ZS by First-timer
  • 0 replies
  • 0 kudos

Filtering shipped orders and batches

I currently need to filter out/mark the shipped orders within a batch. I ship alot of products but some within my daily batch dont make it to end of day. I need to filter them out and remove them so I can complete my paperwork. I need to keep all my ...

pilly by New Contributor
  • 2 replies
  • 0 kudos

IP Blacklist

We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in seve...

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Prioritize User (Scale/ Printer)

Hi, I am asking that is be possible to get a setting to prioritize which user on the accounts printer/ scale is being used. At this point we are taking a lot of time of we have to refresh or if something is not working having tom find our user name, ...

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can't purchase postage

 when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...

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AMLJ by New Contributor
  • 7 replies
  • 0 kudos

Labels not printing - Shipstation not loading

I am having a reoccurring issue with labels not printing without reloading shipstation after orders are already batched. If I don't do this, the page will just continually load but no labels will populate. I also have an issue when trying to print la...

TRC by Occasional Contributor
  • 11 replies
  • 12 kudos

HS Tariff Import from Shopify

Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...

Resolved! Returns paid for by customer?

Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accepted and a label was immediately ready. Indicating t...

NEV by Contributor
  • 2 replies
  • 5 kudos

Missing Batch

I processed a batch today and after hitting continue my batch cleared and it says o now. It's not showing up in my print queue either. I know sometimes you have to refresh or log out and in due to server lag. But I am unable to locate it anywhere and...

Export Orders Automatically

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...

Puffy by First-timer
  • 5 replies
  • 0 kudos

Adding Digital Products

When an order comes through with a digital product on it, the digital product is not displayed. We typically write our sales order based on what shows up in shipstation, but we can't do this anymore now that we regularly sell a digital product (Route...

Accounts and splitting accounts

Hello!I currently have a Shipstation account that I use for my main business. I have two additional businesses that ship as well. Is it possible to have separate "accounts" set up for each business that I can add funds to individually with a single l...

NewGuy by First-timer
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Automating what box to use depending on quantity.

Hello,Is there a way to automatize what box I will use depending on the quantity of the same item in the order?I found a way with automated rules, but it takes 4 or 5 rules per item, and I have around 80 items.Also, I would like to get track of diffe...

samv by New Contributor
  • 4 replies
  • 3 kudos

Feedback ShipStation Unified Shipping Accounts

I have to admit, I was a bit annoyed recently to learn using our own shipping carrier accounts was going to cost us $5 per month for each carrier. Yet how surprised I was when I tried using ShipStation's unified UPS account and am now saving upwards ...

scott30 by New Contributor
  • 1 replies
  • 0 kudos

Reason for Return - Customization

I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do ...

JKC311 by Occasional Contributor
  • 4 replies
  • 1 kudos

Can We Get Delivery Late Shipments Alerts?

Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered. i Have customers All over the USA and it is not possible to do it manually ...

Batch Scan to Verify and Print

It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack. Right now we have to print ...

bunker27 by First-timer
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3rd Party Shipping on UPS

Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...

MarkW by New Contributor
  • 5 replies
  • 1 kudos