ShipStation Features
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Wrong shipment status on the order page

HiThe shipment status on the order page in ShipStation shows "In Transit", however, it shows "Label created" on UPS's website. So, do you ShipStation import that info from UPS or you just assume that the package would be in the transit the next day a...

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Nnn by Contributor
  • 490 Views
  • 1 replies
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two credit card payment methods

I'm currently using ship station (one account) to ship for two separate small businesses that I own. I would like to keep these accounts separate, expensing shipping costs to two different credit cards. It would be nice if Ship Station would allow cr...

vdpopp by New Contributor
  • 493 Views
  • 1 replies
  • 0 kudos

CSS to Limit Locations on Packslip

Hi! I use SkuVault and I have it send locations to ShipStation. I want either of the following to happen:(Preferred) Show a limited amount of locations - eg., cut off after 2 locations.Truncate the text shown in the Location column.I have tried creat...

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halloyd by First-timer
  • 430 Views
  • 1 replies
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Viewing the order that required Automatic Funding

When an order requires (or is determined by error) to require additional funding to ship, the process for viewing the order is obfuscated. Here are the steps required–ShipStation > Account Settings > Shipping > Carriers > Click the 3 dots beside USPS...

stylise by New Contributor
  • 352 Views
  • 0 replies
  • 0 kudos

24/7 Auto-Refresh and Import Orders

We pick/pack orders as they happen and even though we have the Auto import feature turned on for our store, it only occurs maybe once a day. Having to manually refresh EACH time an order comes through is very time consuming. Is there a feature to aut...

HTML Packing Slip Fields

It would be great to get the "Source" field as an HTML field that is utilizable on the HTML code for Packing Slips. Most other fields are included, but not "Source".

Cboom by First-timer
  • 571 Views
  • 1 replies
  • 0 kudos

Customs Declarations

Why is MERCHANDISE Even An Option for International Customs Declarations when that ' word ' is NOT COMPLIANT with International Shipping regulations ?The DROPDOWN should start withCHOOSE ONEThe DROPDOWN Should Not Contain a word or item that can be a...

New Delivery By field in store integration XML?

Hi - my product is perishable and shipped with cold packs, so the "Delivery By" date is particularly important - to this point I had been using a custom field to pass this value through the integration from my backend. Now I see the new "Deliver By" ...

bbargen by New Contributor
  • 554 Views
  • 1 replies
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Sorting Orders for Errors

Is there anyway to sort shipments so that the order errors (orders with the yellow triangle and ! symbol) are at the top?It is very time consuming for our team to scroll through our orders to find errors prior to label creation.

Product pictures in shipping notification?

Original post by user Jarrod Murray Can you add product pictures to the shipping notifications? For example if they purchase the yellow hat, it will show the picture of the yellow hat in the email? I have seen other companies include thumbnails of th...

SarahATX by Moderator
  • 3030 Views
  • 3 replies
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Barcode Scanners for inventory management

Hi,Could someone please recommend a bar code scanner that integrates nicely with shipstation. We are looking to use the barcode scanner for inventory management and printing labels. Please help!! We're a start up business so we don't have to much exp...

Shay by New Contributor
  • 1688 Views
  • 3 replies
  • 1 kudos

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 19261 Views
  • 30 replies
  • 21 kudos

Name required for both Name AND Business?

Over the past couple weeks or so I see that info. is required for both the return address "name" and "business." Why is that and is it a bug? I've got the same info. listed in both areas just so that I can print, but it looks ridiculous. Thanks

forceshock by Occasional Contributor
  • 13752 Views
  • 15 replies
  • 16 kudos

Auto-Refresh Scheduling

Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...

IanGavina by New Contributor
  • 418 Views
  • 0 replies
  • 0 kudos