ShipStation Features
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What will tomorrow's shipping cost be?

UPDATED to add: Shipstation has just told me that I will not know what my USPS rates will be until tomorrow, after they have already been changed.This is the first time in over 10 years of being a customer that I am flat out disappointed in Shipstati...

Crafty by First-timer
  • 220 Views
  • 0 replies
  • 0 kudos

Available Inventory Column in Order Window

We would love if there was an option to add an available inventory column to the awaiting shipment section in the orders tab. Some of our products are made-to-order, and some we keep in inventory, so it would be nice to see at a glance if an order ca...

acorngfx by First-timer
  • 187 Views
  • 0 replies
  • 1 kudos

copies copies copies

here we go again, ship station asking for 5 copies of each label. Every order sent to the rollo printer pumps out 5 copies. I have requested help , as I have in the past and get zero response. Last time it happened I deleted the program and started o...

EZswitch by Occasional Contributor
  • 506 Views
  • 2 replies
  • 1 kudos

Resolved! Default Packing Slip Template

Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom. Any...

EdTDCNC by Occasional Contributor
  • 9919 Views
  • 9 replies
  • 3 kudos

Assign Status to Order Line Items

We ship over a 1000+ packages and day and run a On Demand Print model for our Apparel fulfillment.We would love to see a feature added to ShipStation that you can add custom "Status" to a line item on an order that can be easily filtered.For example-...

Topdeck by New Contributor
  • 209 Views
  • 0 replies
  • 1 kudos

Ability to increase image size once order is scanned

As a print on demand business, our fulfillment team picks orders visually, meaning they have to know every product and pick based on that knowledge. We've recently started to scan our orders, and then have the order items populate, which brings up im...

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austin9 by First-timer
  • 176 Views
  • 0 replies
  • 1 kudos

Carrier selection

When marking orders as shipped, I only use one carrier. But it's a pain having to alphabetically scroll down all of the carriers to select my preferred carrier. Can a default carrier be set at the top of the list? Is it possible to remove all of the ...

bode by Occasional Contributor
  • 228 Views
  • 0 replies
  • 1 kudos

Automation Rule

We need to tag certain orders that contain specific item names. Currently, we can create a rule that applies to the item name in the order, but each line item in the order needs to contain the keyword you are making the rule with. There should be the...

dkaminky by New Contributor
  • 528 Views
  • 4 replies
  • 2 kudos

Ship Station Connect

Quick question, it seems that half the time we turn on our shipping computers, it needs to be logged back int Ship Station Connect... When we do this, it makes all of our printers visible to all of our ShipStations and seems to lose the preset adjust...

andy5 by New Contributor
  • 182 Views
  • 0 replies
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Shipstation Connect Unstable

Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.

birdsafe by Occasional Contributor
  • 2138 Views
  • 9 replies
  • 4 kudos

UPS to Japan postal code bug

UPS throws a postal code error when trying to purchased a label to Japan, asking for a 0 to 5 character postal code. Japan has a 7 digit postal code. The address was verified by ShipStation and Melissa Lookups. ShipStation support said there is a com...

Why is there no chat widget?

I've gone thru the directions listed here: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier t...

info301 by Occasional Contributor
  • 2589 Views
  • 18 replies
  • 3 kudos

Billing

We received an email yesterday regarding $5.15 charges to our Master Card. Can you explain what was the charge for?

Shipstation charges.png
jamolo25 by First-timer
  • 238 Views
  • 1 replies
  • 0 kudos

Add [Quantity] as label option

Hi all, It would help us a lot if the quantity of the order is printed on the label as well. The reason is that the factory that packs the items wants to double-check if all the items are in the bag. I know there is an option for the SKUs to be added...

Hold orders for hours not days

We have a need to hold orders for 2-4 hours as we offer a cancellation window. However Shipstation only allows orders to be held to a specific date or for x number of days.Is there a way we can hold orders for x hours instead?

shipstation sucks

They are no help whatsoever when UPS has a bogus adjustment after the shipment is delivered. UPS has done that a couple of times, but usually it's not enough to even worry about. This last time they grossly overstated the weight and dimensions and hi...

exasperated by Occasional Contributor
  • 1089 Views
  • 5 replies
  • 1 kudos

BigCommerce - Stock count not syncing

I have a new shipstation account and I am being told by shipstation that there is a known issue with stock count not syncing from BigCommerce. Is anyone else having this issue?

SEMS by First-timer
  • 467 Views
  • 1 replies
  • 0 kudos

Subscription Cancelled, won't let me renew

Tried to login and ship, and was notified my subscription had been cancelled. A search on here indicates that I'm not the first, and seems to be a pretty regular occurrence. Regular enough you'd think they would have fixed it by now. I have tried ren...

New Order Details Window

The new order details window really needs transit time displayed without having to do an extra click. We ship refrigerated product and transit time is key. Please put the transit time in a better spot instead of us having to do an extra step for ever...

Daylon by Occasional Contributor
  • 212 Views
  • 0 replies
  • 1 kudos

Product Record Tag Inherited Broken

A few weeks ago we started doing an overhaul on our product records in shipstation to utilize more features. This process went pretty smooth except for the fact the advanced product system (Parent/variant) is not functioning as I assumed it would. I ...

tsmith by Occasional Contributor
  • 349 Views
  • 0 replies
  • 0 kudos

Date Range Selector doesn't work - BUG Report

This is crazy, BUT it seems that they broke the basic function.Select Last Month: https://prnt.sc/19HkyKAe-C6MClick apply and check the date range: https://prnt.sc/RFfrPcg1b1jQ - Look the data is pulled correctly, but who knows now? Same if you selec...