Customs forms are very slow when there are multiple products in an order
In V3, if an order has several items, the customs form UI for international orders is very slow and laggy. Adding/removing item declarations hangs up the interface.
Forum Posts
Putting a tracking link into an email
I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...
Problems printing to Rollo printer
Hi there. I'm new to Shipstation and am having some issues printing to my wireless Rollo printer from my MacBook. While I understand that Rollo is not officially supported by Shipstation, I do know that there are people who successfully use the two t...
Shipping RATE in Email Conformation
Does know how to get the Shipping Rate (carrier amount) in the email confirmation template to show up? I dont see it as one of the fields in the WYSIWYG drop down list. I have a Third Party client that requires us to send tracking along with the UPS ...
NEW DDP for Canada... How about UK with the Brexit issues £135 or less? Will this be an option soon?
We are not yet set up with a UK VAT tax code... I am quite sure many other businesses have not made it through this extremely difficult process yet either. I see that you can now prepay a flat fee for Canada with First Class Mail. I am HOPING that th...
Search For Recently Printed Labels
I clicked print for a label and moved it to the shipping tab. However, I need to restore it back to awaiting shipment. The issue is, I do not know which shipment it was. Is there a way to search for recently shipped/printed labels?
Customer Return Printout, Separate from Return Label
I feel like the return portal overall could be bolstered up a bit with more conditional/ custom rules for returns in the returns settings themselves but one of the biggest requests I get related to returns aren't from customers themselves but our shi...
Resolved! Moving orders to a different manual store
How do I move my order to a different manual store? Accidentily I put a manual order into the wrong store. Help, how can I move it to the correct store? Bob
Resolved! I cannot print or download shipping labels.
The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to pur...
There was an error while creating the label batch: A WebException with status NameResolutionFailure
anyone getting this when making labels?
Barcode Order to be read on DPD App
Hi All,I use shipstation to manage the orders from our different marketplaces and the different carrier companies we work with.I ran into an issue with DPD (carrier). DPD labels printed through Shipstation are on different size from the standards tha...
shouldn't have to post ideas
If I am telling a customer service representative about an issue and it's not something that can be solved now, they should be able to log this product request, I shouldn't have to waste more time coming here and telling ShipStation for a second time...
Mark Shipped Carrier options/Automation
I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a ...
Any way to flag an order once it's a "shipment"?
Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...
[BUG] Unable to deactivate or delete 50% or more products at a time
Noticed a bug. If you have for example 100 products in the products section and you want to delete them all. You can only deactivate / delete 49 of them. 50 does nothing. Once deactivated / deleted, you then need to do 24 out of the remaining 50. and...
Track movement in my ShipStation account
How I can track a fraudulent movement in my ShipStation account?Today early morning, an order has been changed of the shipping address and one of my users did this change. I need to know the location from this movement, exist any option to do that?I ...
Sales Invoices-- no such feature in SS ??????????????
So just on a trial period with SSand i just cant get my head around why there isnt an Invoice produced for each sale.Other shipping management solutions i have used have done so as standardReceive order from channel - allocate shipping method- print ...
International labels printing sideways and cropped.
More of a complaint than a topic.This week international labels started printing sideways and cut off. I discussed this with support, had to jump through the usual pointless hoops, clearing cache, cookies etc another wasted 45 minutes. Turns out it's...
Shipping Warranty Internationally - No Duties or Taxes Should be Applied (CA & MEX)
There is no option to make a shipment a warranty shipment through Shipstation on the customs forms. In countries like Canada or Mexico, there are no Duties or taxes on warranty shipments. You cannot set the declared value as $0.00 and you can only se...
No Tracking Number on the Labels
PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...
Pop Up upon printing a burden
Anyone else burdened by the double pop up that comes up and slides to the right once you print a label. Even though it takes a few seconds, it makes it impossible to view any orders or do anything in ship station until this clears out. Why not get ri...
Bill duties and taxes to payor of shipping charges // BROKEN
Someone else shared this 3 years ago in Ideas, but I am making a new post that clearly outlines the problem as it has not been corrected. Currently, the way that Shipstation is set up is so that when you hit "bill duties and taxes to the payor of shi...
Resolved! I can't Close Shipments. It always times out...
I am trying to do the End of Day steps and close my shipments, but it keeps timing out. I've tried different dates, one at a time, nothing works.
Allow automations to edit order recipient/customer phone number
DHL requires phone numbers for packages for the customer on the labels, but Etsy does not pass through customer phone numbers into ShipStation due to GDPR. Allowing an automation to apply where "etsy orders that are international (all our internation...
Scale connection keeps disconnecting
I am trying to use the scale I received from Stamps.com - which does connect, but the connection does not seem to stick. What is happening is that when I log in to create label(s) there is no option for the scale when I click the little drop down arr...
Setting up a User with Read Only Access
How do i setup a user with read only access? Also, how do i make sure the read only access user can see all the batches created? Thank you
How can we use more than one return address for different packages?
I've agreed to do order fulfillment for a friend's company. But we need to have a different return address on their shipments than on ours. The only way I can see to do that now is to pack and print labels for all the orders for one company and then ...
Automation Rule Add Internal Note
So we have variation listing's on our eBay store, I am trying to add an Internal note (or anything) that would add a note to packing slips stating what is in each of the variation to help the warehouse when packing orders. I spoke to support who advi...
Customer emails information are exposed,but Amazon,Overstock, and Homedepot stores are hided
We add the third party app SHIPSTATION to our shopify store.The shipstation account is an shared account with other stores.However,when we print the labels,our customers's emails are exposed in the system.But we don't want to do that because customer...
Scan to Verify and Print
I am running into an issue with Scan to verify and print. The scan process works fine. After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight...
