Show ShipEngine shipping cost on the shipstation order
when we ship an order with ShipEngine, we automatically mark it as shipped in ShipStation. We need a way to also see the cost of that shipment in ShipStation.
Forum Posts
Feature Request: Send Shipping Data Back to Store
We run an online store using WooCommerce, and have workflows that trigger depending on where in the flow an order is. The one blocker we have is that ShipStation does not send the data back to our site when an order is `Out for Delivery` or `Delivere...
Split Shipment
When an order is split into 1 or 2 or 3, then later you think it was a mistake, there should be an option to reverse back the order to its original.
Add custom field to all insight report
In the Insights report, I wish all reports could include my custom field value, which makes it much easier for me to download and analyze the data.
Add "Description" as available Shipstation Field for Product Import as CSV
I am trying to upload descriptions to my products in Shipstation. When you finish your csv and try to "review and upload", the header "description" does not have a match in the shipstation fields. It would be nice if that was available. It would save...
Error loading shipstation
Cannot get into ShipStation again, tried three browsers, similar to last Thursdays 9/26/24 outageError Details:Request failed with status code 504. Url was /sellerRequest failed with status code 504. Url was /seller/packagetypesRequest failed with st...
Feature Request: Automatic Voiding of Unused Return Labels After a Set Period
Hello ShipStation Community,I hope this message finds you all well. I want to request a feature enhancement for return label management within ShipStation, and I think you will all find this intriguing.Currently, there doesn’t seem to be a way to aut...
Shipstation devices keep disappearing
I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?
Shipstation giving blank error message when trying to print more than one label at a time
Have been using SS for a couple years now and have never had this problem. Printer is for sure hooked up correctly as it will print one label no problem, but printing 50+ labels one at a time in the morning is not feasible. Any help is appreciated. T...
Error updating Orders
Getting this error. An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help w...
Option to verify amount of orders scanned per day and which orders are left to scan from batches.
We would love to see an option to verify the amount of orders scanned in a day or which orders are not yet scanned in a batch. Orders are printed ahead of time with labels because our flow is too fast to print them as we verify, but we would like to ...
Multiple Package "Plus" Sign Missing
Anyone notice the plus sign has disappeared on Multi Package side screen? You can still click on the blank space and access the package presets however, the symbol to do so is gone.
Automate Shipment Splitting into Multiple Packages (Instead of Multiple Shipments)
I’d like to suggest a feature enhancement focused on improving automation within the platform. Currently, ShipStation handles split shipments by creating multiple separate shipments for each package. While this works, it can lead to inefficiencies, e...
Please remove very old IN TRANSIT orders!
I have a weird issue where my In Transit filter suddenly stopped working on 9/27. Then I hit the Clear Filter button to see them again. Then I am now seeing stuff that is nearly 2 years old in here. Can we PLEASE have a way to Change Status on these ...
ShipStation getting a kickback for UPS Ground Saver?
Your software constantly suggests to use Ground Saver and indicates it's the cheapest option. This is false. I have had dozens of packages where regular UPS Ground is cheaper than Ground Saver.So what is this? A scam to get more kick backs? or sloppy...
error loading shipstation
Cannot get into ShipStation, tried three browsers, getting different errors also won't open in the bigcommerce backend.Request failed with status code 504. Url was /seller/labelproviders Request failed with status code 504. Url was /seller/labelprovi...
Feature Request: Adding Additional Emails On Customer Level
We would like to be able to add additional emails on the customer level for shipping notifications. We have a few clients where they need the emails sent to multiple people. They are repeat clients and it would be good to not have to do it every time...
Is Auctane slowly killing ShipStation?
Performance seems to be declining. Updates are launched then fail. It seems like there is no beta testing prior to trying launch a revision. Half the times, the revisions seem silly - like they don't ask users to test things first but some programmer...
Creating a return label not associated with an order
We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive pac...
Removing a product with 0 quantity from packing slip
When our Customer Service removes a line item from an order, it is still showing up on our packing slip with 0 quantity. I found a help article on how to remove 0 DOLLAR items but I want to remove 0 QUANTITY items (we have other products with $0 that...
Feature Request - Support for Amazon Buy With Prime Mixed Cart
We recently started using Amazon Buy With Prime on our Shopify store. After manipulating the settings with ShipStation we have gotten it setup so that ONLY the items that we need to ship internally actually sync to ShipStation. The problem is that th...
Optimizing Access to the Scan to Verify Feature
Hi all, We are looking to start using the Scan to Verify feature in ShipStation, but I wonder if there is a more efficient way to access it. Our fulfillment team primarily works within the Orders tab, and currently, we have to click into an order, pr...
USPS Getrate API call issues
I am having issues with the getrate API calls this hasn't been an issue until recently and it is exclusively for USPS. THe call I have been using for years is below.{ "carrierCode": "stamps_com", "serviceCode": "usps_priority_mail", "packageCode": "p...
Carrier insurance amount
We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the...
Address validation - Revert
I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type ...
Show estimated delivery dates on Orders tab as you do on Rates tab
When I ship something using the rates tab, the page gives me the shipping arrival estimates for the different carriers (for example, UPS). https://app.screencast.com/0qK1yWLC5V1M9However, I don't see the shipping arrival estimates on the Orders tab w...
shipstation freezing trying to generate label to print - feezes at Processing popup
Chatted with shipstation support earlier today. Have a situation where we go to generate a label and shipstation freezes at the processing label step (see attached picture). We have to close out of this popup, then go to the shipments tab to select t...
Scan to verify and print
Hello everyone, I am new to this forum but I managed to scan through some related posts but I couldn't find the answer or advice. Can the "Scan to verify and print" be somehow automated to print the label right after all items are verified? I'm tryin...
New Report
For inventory purposes, we would like to track what boxes are being used on each shipment. It would be helpful if there were a report to run to get the information. Or if that could be a column added to the shipping manifest report.
