Undo Marked as Shipped

[boxels]

Undo Marked as Shipped does not exist. Shipstation article says to use it in order to update tracking for an order being pushed to Etsy. 

How do I take an order, where we cancelled (voided) the first label, created a new label, and have it update on Etsy? Undo Marked as Shipped does not exist anywhere in the Other Actions menu as stated here:
https://help.shipstation.com/hc/en-us/articles/360026157691-Mark-Orders-as-Shipped

[CaraAdmin]

Hello, @boxels!

Thank you for reaching out to the community. The 'Create Another Shipment' option would be the best solution for your situation. It works for orders that are marked as shipped or have already had a label created. Here’s an article that explains how to reship or use the 'Create Another Shipment' option.

Please note that the 'Undo' feature was never fully implemented, so using 'Create Another Shipment' is the recommended approach. Please feel free to reach out to support if you need any assistance!

Happy Shipping!

-Cara