Sometimes we have to split orders to be fulfilled using products from different warehouses. When I split an order, I want ShipStation to automatically put a note on the 2 orders packing slips that state the order is being sent in multiple shipments. ...
We started printing by warehouse locations after continuing to update each sku location in the Products tab. We've noticed that they don't print in sku order.1. You can print by warehouse location, check! But it does not print skus in order.here is h...
Hello,We are using the updated version of Magento 2.4.8 and PHP 8.4. The module does not work for this stack. When is it planned to update the module to these versions?Thanks.
When creating a shipment to Mexico and entering the five-digit zip code given by the customer and , I get the following error: "Invalid sold to state province code. Valid length is 0 to 5 alphanumeric". That is, I get the error only when choosing UPS...
Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...
Hello, currently using Shipstation, it is possible to update nearly every property related to an order via the API. With the recent addition of being able to set a 'deliver by' date via the Shipstation UI, it would be very beneficial to also be updat...
Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "up...
Hi,I keep getting billed from Stamps.com and Shipstation. Paying higher fees to ship. Talked to Stamps and they don't seem to know how to resolve. Out of pocket about $400. Please help
Hi,I keep getting billed from Stamps.com and Shipstation. Paying higher fees to ship. Talked to Stamos and they don't seem to know how to resolve. Out of pocket about $400. Please help
Shipstation requires two factor authentication every day and sometimes multiple times per day. I would like the ability to opt out of 2fa.Another issue is verification emails continue to be sent to the previous email address despite the recent change...
I was so happy to find that they finally added a feature to do a bundle product import! So nice. But there is one big part that is still missing. I had about 150 skus that needed bundling so this was a big project.I started by importing all the skus ...
I see it's been an ongoing issue for a few years based on similar requests, but wanted to bring attention to this much-needed feature within Shipstation again.As it stands, Shipstation only displays the cheapest option, however, I want it to be able ...
With the new windsor framework update going live, it would be great to add an automation rule so we can select the movement type without manually doing it each time.
I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reac...
I would like an option to allow me to arrange shipping presets in any order that I like.Right now, shipping presets are ordered from oldest to newest from top to down. To order it how you want, you would have to delete the preset list and start over....
The app started locking me out at random times . Then requiring me to log in with a browser and go thru 2 factor authentication. I contacted support but go no answers. Does anyone have a fix?
Hi, we currently ship private label products through multiple platforms and have integrated them all with shipstation. It has streamlined our shipping services and we are extremely happy at the time savings shipstation has been for us. The only issue...
We’ve been using ShipStation for years. Probably seven years or so now. You’ve changed your login procedure and you’ve essentially broken the mobile app for phone. We use it constantly all day long, or I should say we used to. We’re not always standi...
Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes. Here are my very serious issues. Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselv...
When shipping NI to GB we can ship as normal, no issues. When we create a return from GB to NI, there is no option to print the required documents. This has resulted in us having to manually send shipping invoices/customs forms to the likes of UPS an...
I installed ShipStation Connect and have no problems printing, but the packing slip now prints upside down in relation to the shipping label. This makes it hard to verify information when both slips are placed with item orders. The labels are oriente...
Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Diffic...
Hello,I’m reaching out with a question about ShipStation Connect compatibility with a couple of scales we have in stock at our location. We’re running into some frustrating issues with ShipStation Connect not recognizing these devices over USB.The sc...
It seems that shipstation has changed a few things and now my barcode for show rate calculator no longer works. The icon of the calculator has changed to a button that says browse rates, and there is no barcode for that...In addition to this I would ...
HelloI am working on auto split shipments feature and am curious will there be an update eventually to utilize auto split shipment feature within automation rules? The current dilemma is we only want to split if the remaining items have a value over ...
I see a lot of people here upset by the plan/pricing change for the API which is understandable, but i'm curious what you use the API for? I know a lot of ecomm brand owners but I have never really known one to leverage SaaS product API's and i'm cur...
Hello,I want to report an issue when you add UPS as a carrier on https://ship13.shipstation.com/settings/carriersBasically when you add UPS as a carrier, in the popup form, it should ask for an "Invoice # or ID" because otherwise UPS may lock the cus...
We are considering using ShipStation but have a question about inventory management. Does Shipstation have parent/child functionality with their inventory management? We price discriminate our products based on the channel (wholesale vs. retail, etc)...
Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...
Hello,Our business ships through 3rd party accounts for many of our orders that are required to go through specific shipping providers. The switch and save functionality is recommending that we change shipping providers on these orders. If a shipping...
