How to reprint ups label
How to reprint ups label
Forum Posts
Multiple Package orders- Needs Multiple Packing Slips
Lately, we've seen an increase in need for a feature that allows orders with multiple packages to have a packing slip for each box. As most of you know I'm sure, for a carrier to re-label a box in case the label is damaged or somehow removed, the car...
Shipping lithium batteries
Has anyone run into this as shipstation doesn't have a choice for shipping Lithium Batteries in the Other shipping Options under the shipping info.
I got errors - "Insurance must be purchased within 48 hours of the ship date" and charged
Hi, Since I contacted by e-mail on Thursday I haven't heard from support until today (5pm on Tuesday).I couldn't create a UPS shipping label since Thursday. Every time I tried to create I got the error "Insurance must be purchased within 48 hours of ...
Resolved! anyone else having Support issues? LIVE CHAT disappeared!!
Hi.. I'm having trouble getting through to support, via LIVE CHAT and EMAIL. At my current tier, it should include all the support functions except PHONE Support, but the support options that should be available, are not. In a previous LIVECHAT, supp...
Add Custom SKU on FCM LETTER label
Hello Guys ,Please tell me How to add one reference on First Class Mail Letter label ? like the red circle below picture
Format/Colums messed up?
The format has been messed up for over a week, now, it's on multiple devices so I don't think it's on our end. The order # column is huge and we can't resize it?
Can you copy an Automation Rule to create a new one?
Can you copy an Automation Rule to create a new one? We set up a lot of automation rules to Tag and set the Ship From Location by State by Sku depending on the Location our inventory is available, and which warehouse location is closest to that state...
Company Name on Return Address
Hello, We're having issues with having Company Names appear as part of the Return Address. We ship for many different clients from one "Ship From" location. For each of our clients, we have the "Always use Company Name on the Return Address printed o...
Serious malfunctions for Australian users
Why Aussie users have serious malfunctions and limited options?Myself, I have been using this limited functional program for over the year with heaps issues but never solved them on time or fixed it at all.1. There aren't real "contact us" instructio...
Resolved! Cannot Pay for Subscription
The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...
Verified status shown in order list
I realize that the Verified badge shows up when viewing an order, it would be nice if there could be some way to show this in the order list. Whether it was a tag, a diferent column, whatever. I can't find any way to accomplish this.
Resolved! SMS Shipment notifications
I'm trying to set this up. https://help.shipstation.com/hc/en-us/articles/360058589271-SMS-Tracking-Notifications?utm_campaign=ss-branded-sms-q2-2021&utm_medium=email&_hsenc=p2ANqtz-9JuMydy5YoJJn8SWoN2bWF-8b5j5cB8k5DIuZfxlqVPEtUDY20ntW5EB9NTlEiM6fI8U...
Scan to Verify barcode format?
Does the barcode *HAVE* to be in UPC format? We use ISBN number barcodes, or an internal number for some products. When trying to use the "Scan to Verify" feature when the code is scanned a red box popped up (I was not given the exact contents of the...
One user on two devices?
Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Do...
Resolved! Shipping Account Always Shows "Recipient"
Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking num...
Issues with splitting shipments
Has anyone experienced issues lately when using the "split shipment" feature. We go to split our shipments and when we move the desired products to the new shipment they now also remain on the first shipment. See attached, previously the units would ...
Shipstation connect on Ipad
Hello,I tried to connect my shipstation connect to my ipad and the .DMG files are not compatible. Do you have a recommendation to help me?
customized Pack lists for Cdn retailers
Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept - the customized pack lists are in html and we are not at all familiar with it. We can do a who...
Address verification, postal zip code error
I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addres...
[Solved] Create & Printer Label Shows Error
Update:Solved. Need to add phone number in the "ship from location" box.--------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am going to cre...
[Solved] ShipStation Connect
Update:It is fixed after I changed the password.---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am...
Is there a way to add an image on the packing slip footer section?
Hi Community, Is there a way to add an external source image on the packing slip footer section? I am trying to add a QR code but only see white spaces on the image box! Any leads would be appreciated!
How do I view or export all shipments
Spoiler (Highlight to read)How do I view and export all shipments? Not just recent shipmentsHow do I view and export all shipments? Not just recent shipments
Apply Item Discount o Customs Value Fields
I would like to request a feature that allows a discount taken during checkout to be applied to an item's price on the Customs Form. Currently I am processing a lot of International orders that had used coupon codes to get discounts on their purchase...
Shipping confirmation missing
A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...
I cant update my stores
An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.
Marketplace Notification Settings......Gone
It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notif...
Can't print more than a few packing slips at once
I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and...
Adjusting label generation for integrated label printing
I'm trying to get the integrated label printing working for DPD labels, on this paper: https://www.labelszoo.com/gb/labels/crocodile-lz05-integrated-label/ As recommended by shipstation for this. The labels (and packing slip below) print at the right...
