ShipStation Features
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Return Labels API

Can this get implemented? It would be very helpful.

Bulk Update Weight

I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.


Combine shipment

In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separat...

michaelr by New Contributor
  • 3 replies
  • 1 kudos

Create Return Labels for FBA?

Our client wants to email Shipstation return labels to customers for products that were fulfilled through the Fulfillment by Amazon (FBA) service. According to this (

od2o by First-timer
  • 0 replies
  • 0 kudos

Email Support Request Immediately Marked as Solved?

I just submitted a support request via email. Shortly after, I went to My Cases to add some additional relevant information. I was surprised to find my support issue there, but marked as "solved." This was approximately 10 minutes after I submitted t...

Austinite by Occasional Contributor
  • 2 replies
  • 0 kudos

Package Preset as Automation Action

Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X q...

ChrisCross by Occasional Contributor
  • 1 replies
  • 2 kudos

UPS - Do not allow rerouting of shipments?

We have had a number of fraudulent orders go through where the recipient will use a fake address, and then call UPS to have the shipment redirected to a UPS pickup facility where they show a fake ID and pick up the shipment. We recently lost $6,000 o...

TelCan by Occasional Contributor
  • 0 replies
  • 2 kudos

Edit checkout for Lightspeed

Hi, all! I currently use Lightspeed for my e-comm - and am definitely too deep now to change over to another platform - but noticed that there is a Checkout option within ShipStation only available for Shopify/Wix/whatever else that allows you to edi...

bharris by First-timer
  • 0 replies
  • 0 kudos

Inventory Management

Does Shipstations inventory management feature adjust when multiple stores sell the same item? I have my WooCommerce and eBay shipping same items and I want to be able to have my inventory adjusted automatically when something sells on either platfor...

NEV by Contributor
  • 1 replies
  • 0 kudos

Resolved! Scan to verify requires to press enter on keyboard?

Every time that I scan an item within Scan to Verify page, it doesn't verify the item until I scan AND press enter on my keyboard. Yet every once in a while when I play with either the shipping and or the verify page, Ill go to scan an item and... BL...

NEV by Contributor
  • 1 replies
  • 1 kudos

Restore should be brought back

Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add th...

Djayroe76 by New Contributor
  • 9 replies
  • 10 kudos

Shipstation down?

I just upgraded to the new shipstation this morning and we have been having issues since - is it ShipStation or is it the upgrade? anyone else having issues today?

Cannot Contact Support

I am trying to reach support. I'm logged in, so I click on Enterprise Chat and the little chat bot does nothing except send me to articles related to my issue. The problem is the articles aren't solving my issue. So I'm trying to chat with support, i...

HearingHelp by Occasional Contributor
  • 5 replies
  • 1 kudos

Scan to Print - Scanned order not changing

We have an issue where if we scan a packing slip and then for whatever reason the order doesn't get shipped, e.g. missing part of the order we put the order & packing slip to one side and then move on by scanning the next packing slip. ShipStation do...

mark2 by Occasional Contributor
  • 0 replies
  • 0 kudos

Scan to Print - Reprint warning

We use scan to print and we have an issue where sometimes for whatever reason, there is more than one packing slip can exist for an order. When using Scan to Print staff can scan the second packing slip and ShipStation will reprint the label without ...

mark2 by Occasional Contributor
  • 0 replies
  • 0 kudos

iPhone App multi Piece Shipments

Hi guys, do anyone have idea when we can be able to print multiple labels from iPhone app which seems to be a major feature missing. I cannot even use the app due to most our shipments are consists of multiple packaging even some single items.

Need New API Feature

We are trying to build a new system around shipstation.For some reason, we need to keep the list of all carrier services in our own database.However, when/if a new carrier service is added, there is no way to know that a new service has been added.Fo...

filters not working

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...

Can't Contact Support (Bronze with no chat option)

I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?

Matt by New Contributor
  • 6 replies
  • 0 kudos

Discount filter

please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.