ShipStation Features

Feature request: AMEX (American Express) payment method for Canada

Canadian accounts don't support American Express (AMEX) as a payment method. This is critical for my business to continue with shipstation. Please add support ASAP!

Does Shipstation services are available in country Peru

Dear Team, I hope this message finds you well. I am reaching out to inquire whether Shipstation services are available both within and outside from the country, Peru. Thank you in advance for your support. Best regards, Rohith

Option to Turn off "Combine Shipments" notification

Everyone inventory and ship from conditions are different. Although it's a great feature for single warehouse users. For multiple warehouse users, it's creates false positives. Please add a feature to turn it off.

Request for Development: Show all shipping options, not just the cheapest 12/14/24

Hi, this is a request to shipstation to develop a function allowing merchants to show all shipping options, not just the cheapest of a certain class. Let us merchants decide which are relevant. It would be nice to not show international shipping opti...

See Deliver by dates on In Transit Tab

I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some pack...

Warehouse location needed on order reships

We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded deli...

Printing Error: SKU too long

Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...

Restrict User to Specific Carriers

So we are in the process of merging two separate shipstation accounts into a single account with multiple users. We have everything in place, except for one thing. We have separate FedEx accounts for the two locations (using the "your carriers" optio...

Paypal ShipStation shipping charges adjustment issues

Using Paypal ShipStation, we have suddenly received several adjustments using USPS Ground services. On all the notifications but one, the USPS Automated Package Verification information was the same with no changes to zip codes, size, or weight. None...

Customer Packing Slip that I can't get right

Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly. I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error. Of course, Shipstati...

ShipStation created two labels for 120 orders today

Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accur...

Resolved! Adding A (Order Shipped By "user") to Packing slips

Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, eve...

Shopify Does Not Sync with Inventory Sync

Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items whic...

Why UPS ShipStation Rates now Higher than Buying from eBay? I thought SS had lowest rates available?

I noticed about a short time ago, my UPS rates were .80 up to $2 EACH, more on most of my shipments. It was exactly the same up until them. I Contacted SS and they said they can't speak to other companies rate, yet the advertising they do says they h...

Request: Add Hotkey for "Scan" Tab

Hello,It doesn't appear that the "scan" tab has a hotkey built within Shipstation. So, our current workflow is to usually have two browser tabs of Shipstation open so that we can scan the packing slip in the "scan" field and "scan to verify" the orde...

Multiple Order Selected Print of Pick List

Our team would like to use pick list. However they don't want a summarize list of all items to pick from the selected orders. Rather they would like a pick list per order, one order per page.The desired workflow:1. Select orders they want to pick/pac...

Deliver by date?

What is the new delivery by date field that appears at the top of the order summary? Is there a way to assign this with automation rules? Can it be used as a variable for Shipping Strategies to ensure that rate shopping considers both cost and delive...

Rapid state selection on manual order entry

Just a quick question on manually entering a new shipping address. On most websites I frequent, tapping the first letter key of a desired state steps me through the various states beginning with that letter. It’s a nice time saver. I’ve not found tha...

Feature Request - Rate Browser in Scan Tab

Requesting the Rate Browser button/functionality be duplicated from the Orders tab and available on the Scan tab. Using multiple carriers without automated rate shopping is prohibitive of using Scan to Print. The Rate Browser can be pulled up using a...

Product API does not return Product Category

When using the Get/List products endpoints the model clearly shows that productCategories should be returned in the response. However this does not seem to be the case. Our store has not used product categories until the 2 I just created and assigned...

USPS Shipping Manifest Not Registering/Updating on ShipStating

My USPS mail carrier is scanning my end of the day USPS shipping manifest, but unfortunately it is not registering/updating on ShipStation or USPS. This has never happened before and I am not sure why this is not occurring. It used to be that the mai...

Rate Shopper Saturday Delivery

We would love to enable Rate Shopper to work with Saturday Delivery. Many of our packages ship by FedEx 2Day One Rate service which offers free Saturday Delivery at no extra cost (flat-rate). Currently we have to manually select the checkbox for Satu...

Tax ID pull through on WooComm

The ability to pull through the TAX ID captured on an address field input on the Woo would be amazing and save a lot of time and effort on International Shipments (from the UK into EU).Highly surprised this feature isn't something already in ShipStat...

Default Carrier in Marked as Shipped List

It would be great to be able to choose a default carrier from the list of many carriers in the Mark as Shipped window. Or at least narrow it down to the ones we use, and not the many others from other countries that are not applicable. Less clicks, a...

Resell my shipping rates - Login ship station portal for my clients - ADD ONS?

Can I suggest to resell my shipping rates?For example my Fedex account: Client can use it with a mark up rate that I set in percentage + $ value.My clients will have their own login as a normal ship station client and can have a choice to select ship...

Resolved! Adding Order tags to packing slip

I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with...

Need to disable Voided Label emails

Our current process is to batch print labels and pack slips then pack orders; we try to keep a close eye on stock counts, but from time to time, our count is off and we have to void a label to split the shipment. During these times, a voided label em...