PLEASE PLEASE can you make the Split Orders feature return and enable
combined orders to be uncombined back to their original format! I came
across a very difficult situation today when I had accidentally combined
a small amount of orders accidentall...
In SHipstaion documentation I found the description of the Combine
Shipments feature: If you have multiple orders you wish to combine into
a single shipment, use the Combine Shipments option. Combine Shipments
allows you to combine items from separat...
I read the following webpage about the Global Advantage Program found in
a previous thread.
I scrolled down t...
Our client wants to email Shipstation return labels to customers for
products that were fulfilled through the Fulfillment by Amazon (FBA)
service. According to this
I just submitted a support request via email. Shortly after, I went to
My Cases to add some additional relevant information. I was surprised to
find my support issue there, but marked as "solved." This was
approximately 10 minutes after I submitted t...
Another bug in the new build. Waited for 20 minutes in 4th position for
assistance and got to 3rd when they just closed the window. This to
discuss yet another bug from this build. Now my csv files are not
downloading or emailing. This place is obvio...
Our company ships items that are too large to combine. They ship as
single units, but we must go in and split this shipment into multiple
packages manually. We would be grateful if there was a way to automate
this task, like setting an order with X q...
We have an automation that adds ShipSurance to our orders, but there
isn't any control for how it's applied. You can't select whether to
cover the taxes or shipping costs, it's always included even though
ShipStation knows what the product cost is wh...
We have had a number of fraudulent orders go through where the recipient
will use a fake address, and then call UPS to have the shipment
redirected to a UPS pickup facility where they show a fake ID and pick
up the shipment. We recently lost $6,000 o...
Hi, all! I currently use Lightspeed for my e-comm - and am definitely
too deep now to change over to another platform - but noticed that there
is a Checkout option within ShipStation only available for
Shopify/Wix/whatever else that allows you to edi...
Does Shipstations inventory management feature adjust when multiple
stores sell the same item? I have my WooCommerce and eBay shipping same
items and I want to be able to have my inventory adjusted automatically
when something sells on either platfor...
Every time that I scan an item within Scan to Verify page, it doesn't
verify the item until I scan AND press enter on my keyboard. Yet every
once in a while when I play with either the shipping and or the verify
page, Ill go to scan an item and... BL...
Since the new dashboard it here the one big issue I have is that
Shipstation removed the "Restore" order button. We need it back. Pain in
the butt if we have order go missing or order gets damaged. You can add
the order back but now you cannot add th...
I am trying to reach support. I'm logged in, so I click on Enterprise
Chat and the little chat bot does nothing except send me to articles
related to my issue. The problem is the articles aren't solving my
issue. So I'm trying to chat with support, i...
We have an issue where if we scan a packing slip and then for whatever
reason the order doesn't get shipped, e.g. missing part of the order we
put the order & packing slip to one side and then move on by scanning
the next packing slip. ShipStation do...
We use scan to print and we have an issue where sometimes for whatever
reason, there is more than one packing slip can exist for an order. When
using Scan to Print staff can scan the second packing slip and
ShipStation will reprint the label without ...
Hi guys, do anyone have idea when we can be able to print multiple
labels from iPhone app which seems to be a major feature missing. I
cannot even use the app due to most our shipments are consists of
multiple packaging even some single items.
We are trying to build a new system around shipstation.For some reason,
we need to keep the list of all carrier services in our own
database.However, when/if a new carrier service is added, there is no
way to know that a new service has been added.Fo...
After the new layout very few of our filters are working. The problem
being that our users DON'T KNOW the filters aren't working, and are
missing critical processes because shipstation simply returns a full
screen of all orders or a blank screen. Thi...
I have a Bronze level account and I can not figure out how to contact
support. There is no phone number, email address, or anything else. I'm
supposed to have chat for support, but I can't find a way to do this.
Can anyone offer some help?
So I can’t find the post a question option. Why for the love of
everything is this option always hidden and where is it?????????
Anyways, hot key presets are not working suddenly. Been researching for
HOURS. No issues before now suddenly having issue...
It would be great if we had the capability to assign multiple box sizes
to one product or potentially automated a product into a multi box
configuration through rules. We have a new product incoming that ships
in two boxes due to it's size and the in...
please please add the ability to filter by discount. often times we use
discounts to add a free product to an order. it'd be great to filter by
discount and batch print orders so we know which orders need to include