BigCommerce Field Mapping and Sync - fields needed for custom packing slips
Fields requested to be mapped from BigCommerce:Manufacturer Part Number (MPN)Brand
Forum Posts
UPS Third party billing changes when you change the service level
As the title states, if you change service level to something else from what that was imported the 3rd party billing to UPS will revert to UPS by Shipstation. Is there a way to stop this?
customizing packing slip item name text color based on item names
I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Titl...
Feature request - add notes & tags to order line items
We create personalized products. As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split. At times we have notes that are left for th...
Scan to Verify Reporting
I noticed that this has been brought up before. I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation. Please consider adding this feature, I'm very disappointed as we just switched to ShipStat...
ShipStation is now automatically changing shipping address (with feature turned off)
So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code. There is a war...
woocommerce order meta
Hello there,Can we request a on the woocommerce meta orders to be able to pass on the custom fields on shipstation? or better to possible to map it on the Deliver By, Ship By and Hold Until? thanks
Splitting orders on mobile devices
I I'm hoping that they will add the feature to be able to split an order into two shipments on mobile apps. All I have is my phones and a chromebook and this feature is not there. I have to go into chat and ask a representative to actually split the ...
Shipstation Connect Updates
Hello Shipstation Community, I have noticed that there's no public information regarding new updates for Shipstation Connect. This will be a great addition to introduce since there isn't an automatic update feature. Audiel
Zebra ZP505 Printer on a Mac Printing Blank Labels
Our Zebra ZP505 printer connect to a Mac was printing blank labels after following all set up advice from both ShipStation and Zebra including updating CUPS Settings. Finally found a solution to the issue. Zebra recommend using the ZPL driver which i...
MAJOR PROBLEM WITH COMBINED ORDERS!
SS doesn't calculate the totals correctly for combined orders. This feature is useless! The wrong amount gets into all reports and messes up monthly/yearly stats! The only reason we still haven't moved to a new platform is that SS keeps our reports f...
Label printer is still not printing. "Printing Error..."
The issue that the printing through shipstation connect is still not working. I had the old version, downloaded the new version and it worked for one day. As of yesterday 3/12/24 I started getting the same error "Printing Error - There was a problem ...
Customer returned items outside of shipstation.
We received a package with 3 items and a handwritten note and a copy of the packing slip, marked up, from the customer indicating they changed their mind on these items and asking for a refund. We already have the items in our hands, but we now need ...
Resolved! Returns paid for by customer?
Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accepted and a label was immediately ready. Indicating t...
PLEASE ! Add UPS Simple Rate into Shipstation
Hello develop team of Shipstation. USPS have Flat rate (that is really good for shipping). Fedex after that release One Rate service (yes, that is supported on Shipstation) And why you forget UPS? UPS have Simple Rate (this service have been over 2 y...
Custom Order Status
I'm sure it's been mentioned before but after speaking with an SS representative on chat, they urged me to post on the forum to help back this idea. Allowing users to create custom order status folders in Shipstation would be extremely helpful. These...
Please add: Filter by Discount Code Feature
I wish we could filter shipstation by discount code used. When we run special promotions, we want to set up automations so that our orders get different tags/notes based on the discount code.Currently the discount code exists as a line item. Although...
Refresh
Only recently I have needed to Refresh the Connection in ShipConnect. Up until a few weeks ago this was not an issue. I tend (past tense now) to print remotely and so what I now error each morning without a refresh I need to log into my computer rath...
Inventory location
Looking for help or suggestion. We keep our product inventory level and location under the inventory tab. For example Warehouse X / Location Aisle 1 - Bay 2 - Shelf 3 / on Hand 20 - etc. Once we print the pick list for orders we see the field from Sh...
Order number on Ups ground saver labels
when will Ship station allow printed messages on UPS sure post labels amazon some how got them on so i am assuming Ship Station can also print the order numbercant wait till this issue is resolved
Field Replacements in Custom Templates
Hello Team I believe that this feature could be useful for all users,Please add "Vendor OR Brand " to the replacement fields to customize and optimize the packing slip.
Packing Slip Print Status
I'd like to suggest that in the Orders screen there be a column to display whether or not an order has had the packing slip printed, as well as a way to filter by the same.
Combine orders now collapsed, no notifications
Why in the world would this feature be broken? The combine would show a number indicating the user had orders to combine. Not any longer. The user has to remember to check by opening the feature?
UPS - Do not allow rerouting of shipments?
We have had a number of fraudulent orders go through where the recipient will use a fake address, and then call UPS to have the shipment redirected to a UPS pickup facility where they show a fake ID and pick up the shipment. We recently lost $6,000 o...
Product Bundle Issues
Hi there,We are having issues with the product bundles feature. We want each component of the bundle to be listed on the packing slip. We have set this before, and it has worked, but has suddenly stopped. Some of them work, and some do not - and when...
Shipstation Integration with Zoey
Hi I would like to suggest Shipstation should have integration for Zoey to push the updated inventory. Currently inventory support only amazon and Shopify
Error Messaging and Highlighting
Hi All,A development point but would be great by carrier to have enhanced error messaging rather than just the code making it easier for users to rectify an issue.Specifically:- Field highlighting - where fields don’t meet the carriers criteria highl...
Track courier estimated delivery date and actual delivery date as columns
For each shipment, it would be great to track and record the promised delivery date when the label is created, and then the actual delivery date so we can reconcile carrier's on-time performance, and choose carriers that are close to their actual pro...
Consolidated shipping notification for USPS shipments with multiple packages
Does anybody know if there's a way to create a template that consolidates all tracking numbers for USPS shipments that contain multiple packages in a single email notification based on the order?Currently, ShipStation sends multiple, nearly identical...
