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Feature to Pay for more frequent Order Pulls

The automated order polling varies widely between the last run, our business relies on importing orders within a short period of time otherwise we heavily risk overselling due to our business model (since we have thousands of skus but only a couple o...

RECOM by New Contributor
  • 502 Views
  • 1 replies
  • 0 kudos

Get Bundle components using the ShipStation API

We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label...

Garlin by New Contributor
  • 579 Views
  • 1 replies
  • 0 kudos

Saturday Delivery for amazon buy shipping

looking to see if its possible to add a feature when doing amazon buy shipping to enable Saturday delivery, I ship via Fedex and can ship with Saturday delivery but there is no option for this via amazon shipping which is important as making labels v...

Electros by New Contributor
  • 614 Views
  • 1 replies
  • 0 kudos

Fed Ex International -- won't process shipment

I'm trying to send a package to our customer in Canada via FedEx International Economy. Only the popup appears "purchasing label" but nothing happens after that. Shipment does not get processed at all. Has anyone else experienced a disconnect between...

MR13 by New Contributor
  • 362 Views
  • 0 replies
  • 0 kudos

FEATURE REQUEST - Option to disable 2FA

Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...

Splitting Orders Creates Note on Packing Slip

Sometimes we have to split orders to be fulfilled using products from different warehouses. When I split an order, I want ShipStation to automatically put a note on the 2 orders packing slips that state the order is being sent in multiple shipments. ...

Crossover by Occasional Contributor
  • 658 Views
  • 1 replies
  • 1 kudos

Closing Account

Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...

Clark_L by First-timer
  • 9648 Views
  • 8 replies
  • 0 kudos

Update 'Deliver By' Date via Shipstation API

Hello, currently using Shipstation, it is possible to update nearly every property related to an order via the API. With the recent addition of being able to set a 'deliver by' date via the Shipstation UI, it would be very beneficial to also be updat...

Anyone Having Speed/Lag Issues?

Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "up...

admin69 by Occasional Contributor
  • 1486 Views
  • 1 replies
  • 1 kudos

account management

Hi,I keep getting billed from Stamps.com and Shipstation. Paying higher fees to ship. Talked to Stamps and they don't seem to know how to resolve. Out of pocket about $400. Please help

Stamps.com

Hi,I keep getting billed from Stamps.com and Shipstation. Paying higher fees to ship. Talked to Stamos and they don't seem to know how to resolve. Out of pocket about $400. Please help

Shipstation requires two factor authentication every day.

Shipstation requires two factor authentication every day and sometimes multiple times per day. I would like the ability to opt out of 2fa.Another issue is verification emails continue to be sent to the previous email address despite the recent change...

mhtalk by Occasional Contributor
  • 3814 Views
  • 11 replies
  • 23 kudos

Bundle Product Import

I was so happy to find that they finally added a feature to do a bundle product import! So nice. But there is one big part that is still missing. I had about 150 skus that needed bundling so this was a big project.I started by importing all the skus ...

mcaliber by New Contributor
  • 2551 Views
  • 6 replies
  • 2 kudos

Shipstation Address Validation Wrong

I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reac...

App is constantly locking me out

The app started locking me out at random times . Then requiring me to log in with a browser and go thru 2 factor authentication. I contacted support but go no answers. Does anyone have a fix?

xsvn2o by First-timer
  • 1626 Views
  • 6 replies
  • 2 kudos

You Broke the Mobil App

We’ve been using ShipStation for years. Probably seven years or so now. You’ve changed your login procedure and you’ve essentially broken the mobile app for phone. We use it constantly all day long, or I should say we used to. We’re not always standi...

Shipstation authentication issues and constant logout

Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes. Here are my very serious issues. Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselv...

Karjames by First-timer
  • 4253 Views
  • 12 replies
  • 4 kudos

ShipStation Connect Prints Packing Slip Upside Down

I installed ShipStation Connect and have no problems printing, but the packing slip now prints upside down in relation to the shipping label. This makes it hard to verify information when both slips are placed with item orders. The labels are oriente...

Loerts by Occasional Contributor
  • 878 Views
  • 1 replies
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ShipStation *Tripling* Fees starting May '25

Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Diffic...

MININ by Occasional Contributor
  • 8183 Views
  • 24 replies
  • 62 kudos