ShipStation Features
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Resolved! Create a page break between packing slips

I created a custom packing slip that works perfectly when printing individually. However, if I select multiple packing slips, they combine into a PDF so that they completely overlap with each other. How do I create a page break so that they each star...

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jaimes57 by Occasional Contributor
  • 5 replies
  • 2 kudos

Accessing Carrier Rates

I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page.....

Shipstation Address Validation Wrong

I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reac...

4D boxing algorithm

Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big...

khardy by Occasional Contributor
  • 3 replies
  • 1 kudos

New Layout

There was absolutely nothing wrong with the old layout, so why fix it?I happen to be in a position where we have 2 shipstation accounts, the first in the old layout and the 2nd stuck in the new layout.Hands down, everyone here hates the new layout. T...

Bison by New Contributor
  • 18 replies
  • 15 kudos

Anyone else having connection issues with Walmart?

I have been unable to connect to Walmart since around 6AM EDT today. It is an established connection for years (not a setup issue). I'm wondering if anyone else is having this problem. I think its an issue at their end. Receiving this error message:A...

dean3 by First-timer
  • 20 replies
  • 7 kudos

Production Reports- Using custom fields and Shipdate

We are looking for a way to pull a production report. We will be using custom field 1 to put in our packers names- and run a daily report on their packages. We currently write these down on our order sheets and then hand count these at the end of the...

kdowell by First-timer
  • 1 replies
  • 0 kudos

Shipstation Connect Unstable

Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.

birdsafe by Occasional Contributor
  • 7 replies
  • 4 kudos

ShipStation Connect constantly losing connection

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...

KimN by First-timer
  • 1 replies
  • 1 kudos

Manual Order line items randomly rearranged

When creating a Manual Order, we like to put main items first, then accessories, then discounts and finally shipping. The problem is that no matter what order we enter items, the system randomly rearranges them and makes the packing slip and email lo...

IDScan by New Contributor
  • 5 replies
  • 0 kudos

Scheduled Ship Date

Would be nice to see an option where you can print the packing slip/label without sending notification to the marketplace until the scheduled ship date.If you process an order in shipstation at 10pm at night it will notify the marketplace (ebay) that...

andyvz by First-timer
  • 1 replies
  • 0 kudos

ISSUE: Address Validation Can Cause Information Loss

Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Lo...

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orders93 by New Contributor
  • 1 replies
  • 3 kudos

Enable Royal Mail SMS notifications

Hi,I searched the help section to find out how to instruct Royal Mail to send SMS notifications to the customer regarding their delivery. I found this Royal Mail – ShipStation Help UK. which shows ShipStation have added a additional Royal Mail featur...

IanMac by New Contributor
  • 3 replies
  • 0 kudos

Mapping Inventory from Shipping to Inventory

So I have encountered an issue, with how the picklist maps to the inventory location.When the picklist was generated in this case, the inventory location was pointing to a location that no longer exist.This creates an issue for the picking team becau...

Correct way to reship an order with V3

What is the correct method for reshipping a returned order using Shipstation V3?With V2 I simply click "Restore" on the existing shipment then create a new label. With V3 "Restoring" the order does not work because all products are removed from the o...

pedalpcb by Contributor
  • 2 replies
  • 3 kudos


anyone know what the difference between this two stamps? And how can i get the one on the left side