Problem with login
Have anyone can login into shipstation now?
Forum Posts
Shipstation flashing, not connecting
Is anyone else having this issue? Shipstation is just flashing on and off screen and I cannot connect
Missing Report Feature- Cannot export report with Tracking number AND Custom Field 1
We use custom data in Custom Field 1 so we can keep track of certain orders. Shipstation doesnt have a way to run a batch export of order data that contains both Tracking number and Custom Field 1 data. This should be basic data that anything that ca...
Bug: Rates tool converts Califiornia (CA) addresses to Canada
California (CA) addresses pasted into the "Paste US Address" window in the Rates tool get converted to Canada (CA); the tool automatically drops the California zip code and changes the intended country (US) to Canada (CA).I had a brief conversation/c...
Add ability to sort orders and print the packing slips in those orders
Hi We would like to be able to sort orders by SKU, and then be able to print the packing slips for those orders in that order.Thanks James
Shopify Import based on source
We have multiple stores/sources linked to our Shopify Store such as TikTok and Flip. It would be very helpful if we can have those orders import under the store name instead of the default Shopify store name, based on the source.
Option to turn off switch and save
Hello,Our business ships through 3rd party accounts for many of our orders that are required to go through specific shipping providers. The switch and save functionality is recommending that we change shipping providers on these orders. If a shipping...
Feature to Backdate Order
I want a feature to backdate order. Sometime the Selling Channels embedded in shipstation don't import the order for some reason. This can be backdate to resolve the
Multiple notifications being sent
We have been having an annoying issue where 11 or more email notifications are being sent to customers when a label is created.Does anybody else have this issue?
Put a Customer's Selected Shipping Rate in their Order Summary
Hello, I would like to suggest adding the feature in ShipStation where, on the order form, it shows the shipping rate the customer has selected (i.e, Ground Advantage, Priority Mail, etc). Currently, this feature does not exsist I am told, our team h...
ups ground saver pop-up
It'd be nice to have the option to disable the "save money with ups ground saver" pop-up!
Print Shipping labels by create date/time
Seems crazy to me that I can not print shipping labels in the order they are created. Printing labels in the order they were created would significantly streamline the labeling process and reduce errors. Currently, shipping labels can not be printed ...
Bulk Upload Multiple Customs Declarations
How can I bulk upload commodity (Customs Declaration) for international shipment?We are shipping hundreds of gift boxes all over the world, it work great if there is only one item in our gift box, I can bulk upload them, but in most case, our gift bo...
Packing slip for Each box
Since we're able to have multiple boxes / shipment and split shipment. It would be great if Shipstation has a way to record which items were actually packed in which box. Example: Product A in box 1, product B/C/D in box 2, product E in box 3, etc. T...
Delivery Trigger in Zapier
Delivery Trigger in ZapierIt would be incredibly helpful if ShipStation could add a "delivery made" trigger in Zapier. Many businesses, like ours, use CRMs to follow up with customers post-delivery, but it’s currently time-consuming to manually check...
Shopify Exchange Feature needs to be compatible with shipstation
I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...
Shipstation Skin/Theme
The new skin/theme shipstation has is very hard on the eyes and we much prefer the old skin. If there was an option to switch skins or themes it would help a lot.
custom box sizes
I would imagine that, like us, most companies only carry a certain number of box sizes. It would be a very convenient feature if there was a drop down menu on the package dimensions (size) in the side bar, where one could have a list of custom box si...
compare sales from a year ago after starting google ads
I just started using google ads for my store and I wanted to compare sales from last year at this time and leading up to this time, so I can see if the google ads are evening doing anything. how would I do that, the reports don't see very user friend...
Automated reporting
Hi, is there a way to automate reports and sent via email. I.E I want to get previous days product orders automatically sent to my email daily.
What am I doing wrong that is preventing the label to be generated?
When I try to print a label there is a pop up that says "Accessory may not be combined with the product" but there are no other instructions as to what I did wrong or what I should have done. A "real person" chat told me that if I check "Online" as t...
Shipping Dates
Hi guysWhen we ship an order, or mark an order as shipped - we select the date it will be shipped. This is the date we dro it off to the carrier, or the date they are expected to pick it up from us. Very simple.However we are finding that shipstation...
Tracking or Scanning for First Clase Mail Envelopes.
Hi, I can't seem to find it any where on here, but I know USPS does not offer tracking for First Class Envelopes, but I was wondering if there is a "scan bar" that they scan at destinations. For instance I currently use Orange Mailer that scans my fi...
API Feature Request: Add a separate endpoint to update notes on an order.
Currently the only way to update notes on a order is via the create/update endpoints listed below:https://www.shipstation.com/docs/api/orders/create-update-order/https://www.shipstation.com/docs/api/orders/create-update-multiple-orders/However, these...
WTF!!! 3 Days to implement 2FA.
As the title suggest, you drop the notice of 2FA on the weekend and say to have it up and running by tuesday during the busiest month of the year for most ecomm companies. Who was the idiot that decided on this???For the record, i have no issues with...
Double copies of everything
Since there is virtually no help from ship station ( i have sent a e-mail but no answer...not surprised) I was hoping someone could direct me regarding copies. Every time I print a label or shipping receipt it prints in double...so Im just wasting la...
label print settings default issues since last update
I've been having an issue for a few weeks now where when I purchase a label, it automatically downloads a pdf. It also puts up a popup window with the pdf, and I've been forced to print from that. The preview label window underneath that never displa...
Ship Method on Order Summary/Pick List
We are facing an issue with printing in our new Woo Commerce store where they actually require you to get a plug in to do so (which is ridiculous). If ship station could have the ship method on the order summary or picklist we could have used shipsta...
New order screen
The new order screen in the new version works very poorly and not saving addresses without an email is extremely inconvenient. It also auto fills very poorly and over all functions much worse than the old version.
QR codes - packing slip
Hi, is there a way to add a QR code to the Packing Slip that references data from a field in the order. I am aware that I can add a barcode that can do that. Is there a way to have a QR code generated instead?
