ShipStation Features
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Filter to show orders with Address Validation issues

It would be great to be able to filter or sort orders in the Orders tab so that it's easy to see or find the ones with Address Validation issues. This would make it easier for the customer support team to ensure customer orders are being shipped out ...

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JenVelo by First-timer
  • 2 replies
  • 1 kudos

Feature Request - Returns Portal Customer Notes Section

When a customer process a return, it doesn’t say anywhere on the return slip what the reason is, nor does it seem to allow for any consumer comments such as “I’d like to exchange this for…” or what “Other” is, and the like. Would love to have the ret...

Please reverse the update.

Hello. Today found the really inconvenient thing after the update.So now when you click on order in shipstation it doesn't display the full title (full name of the sold item). In order to see it you must hover the mouse over the name and wait a littl...

neral by First-timer
  • 4 replies
  • 2 kudos

What is wrong with support?

I tried for like 30 minutes to contact support and can't get any. I can't find any option to chat with a real person just a bot. I can't even find a way to submit a ticket. What is going on with support??

Can't Contact Support (Bronze with no chat option)

I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?

Matt by New Contributor
  • 5 replies
  • 0 kudos

Print label without shipping

We would like an option to be able to print shipping labels without the order automatically being marked as shipped. Many times the carrier does not show up for days, but as soon we print the label the customer receives a notice that they have shippe...

SBatSS by First-timer
  • 1 replies
  • 0 kudos

Having more color options for Tags

Hello, In our label creating process, having the color tags are crucial for our speed and accuracy of shipping orders out. Each one of our skus has its own colored tag and its awesome to see all the tags next to the order #, name, date, info etc. We ...

Ek88V by New Contributor
  • 2 replies
  • 0 kudos

End of Day Manifest

Hello,I want shipstation to add filters in the "Close Shipment" view, so everyone can easily filter their orders which they want to close first.Let me give you a quick example. Let's suppose I have 100 Shipments and I want to close those who have wei...

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Ability to Monitor Shipping Times

Apparently there is not a way to look at how long my carrier is taking to deliver my packages. We have a sneaking suspicion that our carrier dropped the ball this season and often took 4 weeks to deliver packages. We have no way of figuring this out ...

ShipStation Connect not working on Mac

I am having trouble getting the ship station connect app to work on my Mac. When I open it, it immediately shuts down. I have deleted and reinstalled the app, restarted my computer, etc. I am wondering if the app has been updated for MacOS version 12...

Multi-package Shipment Details

Hello, My company works with many shipments that contain multiple packages. Configuring these types of shipments is not an issue in ShipStation however, as soon as the label is created, all data relating to the additional packages is lost and inacces...

Custom Export coming out as oz for weight

We are seeing Weight in Oz on one of our custom export reports when we have it just set to weight not weight Oz yet we are still getting the weight in oz instead of lbs. there a way we can adjust this for the weight field in the custom export report ...

Issues with Insight Report "shipped items"

Two issues i've escalated and still waiting a response from support.1) The date picker (range) doesn't match report (off 1 day). Put 12/10 get 12/11 on report.2) More importantly, i run this report (to get total ITEMS, not ORDERS) each week (Mon-Sun)...

Markmil1 by New Contributor
  • 0 replies
  • 0 kudos

Shipping Scale

Quick question for the team, looking to purchase some USB connected scales for ShipStation! Have tried the Dymo, like them, but the 3 minute auto shutoff makes them difficult for our environment. Any recommendation for a USB connected scale with a 20...

andy5 by First-timer
  • 0 replies
  • 0 kudos

Customize Pick Lists More...

Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column informati...

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Packing Slip Sorted by QTY and not Line Item

Hi, it look like the item list in the packing slip is automatically sorted by item quantity, and not by the order we enter them in order entry. We need to have them exactly as the PO we receive. Is there a way to go about this? Also, line item number...

Re: No option to select service when creating a return

I have the same problem when trying to ship to customers. I had no problems previously until today. No solutions, no customer support, no easy way to get customer support as it is made difficult on purpose. You go to shipstation Instagram you see peo...

HmnEng by First-timer
  • 0 replies
  • 0 kudos

Inventory Management

We are a fulfillment house and have customers that want access to see their inventories. However, with multiple customers we do not want customer "A" to see the inventories for customers "B" through "Z". Currently the restrictions are that all users ...

TStaz by First-timer
  • 0 replies
  • 1 kudos

Orders "Awaiting Shipment" not always displayed

When I click on the customers name in the order grid (I first type the order number in the "Search Orders" box to bring up the order, I then click on the customers name in the "Recipient" field) and it is supposed to show the number of orders "Awaiti...

david31 by New Contributor
  • 0 replies
  • 0 kudos

UPC/EAN Picking and Packing Slip

Hi everyone Sorry new here. I did try search and couldn't find anything and I can't find in settings. Is it possible to have the UPC/EAN Barcodes number come in picking slip. The actual barcode would be a nice touch as well but mainly the number. The...