3 weeks ago
We have been having an annoying issue where 11 or more email notifications are being sent to customers when a label is created.
Does anybody else have this issue?
3 weeks ago
I disabled email notifications but the 11 or more notifications still show up in the woocommerce orders.
3 weeks ago
3 weeks ago
Hello, @mhtalk!
Thank you so much for sharing your current issue in the community! For this particular situation, we highly recommend contacting our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.
Happy Shipping!
-Cara
3 weeks ago
I did. It has been 2 weeks and the issue persists.
3 weeks ago
Hello, @mhtalk!
Thank you for pointing that out! I see that you’re already working with support on ticket #7376498. I’ve requested a team member to follow up with you directly through that ticket. We appreciate your patience and look forward to assisting you further!
-Cara