Multiple notifications being sent

[mhtalk]

We have been having an annoying issue where 11 or more email notifications are being sent to customers when a label is created.

Does anybody else have this issue?

[mhtalk]

I disabled email notifications but the 11 or more notifications still show up in the woocommerce orders.

[mhtalk]

[CaraAdmin]

Hello, @mhtalk!

Thank you so much for sharing your current issue in the community! For this particular situation, we highly recommend contacting our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

Happy Shipping!

-Cara

[mhtalk]

I did. It has been 2 weeks and the issue persists.

[CaraAdmin]

Hello, @mhtalk!

Thank you for pointing that out! I see that you’re already working with support on ticket #7376498. I’ve requested a team member to follow up with you directly through that ticket. We appreciate your patience and look forward to assisting you further!

-Cara