ShipStation Community

Starting today, the system is prompting me to agree to enable and agree to DDP. I do not want DDP. I do not want to ever agree to pay the customer's duties and taxes, and never will.Support told me an update had checked this option to enable this in ...

I've been having an issue for a few weeks now where when I purchase a label, it automatically downloads a pdf. It also puts up a popup window with the pdf, and I've been forced to print from that. The preview label window underneath that never displa...

As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'...

I've gone thru the directions listed here: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier t...

Another issue with the new version is that the "address verification" service seems to now be broken. For example, today I have an error on a shipment that said "address line 1" is missing, but there is data in the address line 1 field, so it isn't m...