3 hours ago
I've been having an issue for a few weeks now where when I purchase a label, it automatically downloads a pdf. It also puts up a popup window with the pdf, and I've been forced to print from that. The preview label window underneath that never displays the label, and just shows a spinning wheel, so the option to print from that window or use shipstation connect is greyed out.
In label settings, it is set to "Always Prompt" so it should not be automatically downloading a pdf. I tried switching to a different setting to see if that might change things, but when I went to print a label today, it is still doing the same behavior. When I went back into label settings to try something else, I noticed it had reverted, on its own, back to "Always Prompt" - but isn't prompting.
I have to go into my downloads folder daily and delete all the downloaded labels. How can I get this to stop? It seems like ShipStation did some sort of update recently that caused this, as the log in screen also looks different now.