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New version layout (May 2022) - issues

info301
Occasional Contributor

When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are a lot of things I don't like about it at all, and it has definitely increased the time to process orders, and not just because it's new, but because it is clunky. Can we opt to switch back to the old layout?

 

Also, why is it that in the "shipments" list, the order is now really random? I switched to a sort by date but even that didn't really make sense as compared to the old way of them being listed by date and by order of processing, which worked for me.

 

Why is it that something that wasn't broken always has to be changed? Some employee just wanting to add "value" to justify their position? Not much about this new version is an improvement enough to justify the changes and the increased processing time, for me anyway.

 

Anyway, there are a LOT of things I don't really like about the new layout (address verification changes, customs input changes, the way shipping is paid for without seeing your balance, etc) and wish to switch if possible.

9 REPLIES 9

sales180
New Contributor

Above all the layout design is very confusing. The label text in the order window and actual data is the same font the same color. It takes more time to navigate. The shipping rate is way too little and barely visible. The washed out look is very difficult to navigate. It might look modern but definitely not helpful. Please relay these comments to the team working on it so they can make changes. It has to be functional first. Thank you

marc8
Occasional Contributor

New layout is awful.  Slow, poor density on smaller screens, some links simply do nothing, get spinning wheel as often as not: I have no idea of orders were sent to FBA or not.

 

This is all a poor use of your customers' time.  PLEASE BRING BACK WHAT WORKED.

DynF
Occasional Contributor

When they talked about this new version forever ago I remember trying it, realizing it was full of bugs and went back to the old one. I figured by now they would have fixed some of the bugs but is just seems there are more. I'm not even going to list them because it would take too long.

marc8
Occasional Contributor

Shipstation doesn't seem interested in addressing the issues with the downgraded layout as they've been raised repeatedly over the past couple of years here as well as in Capterra reviews:

https://www.capterra.com/p/155621/ShipStation/reviews/3348487/
https://www.capterra.com/p/155621/ShipStation/reviews/3303819/

https://www.capterra.com/p/155621/ShipStation/reviews/3151710/

https://www.capterra.com/p/155621/ShipStation/reviews/3107367/

https://www.capterra.com/p/155621/ShipStation/reviews/2822777/

https://www.capterra.com/p/155621/ShipStation/reviews/2798626/

It sounds like if you need to spend the time dealing with the quirks of a new interface there are better and less expensive options.

DynF
Occasional Contributor

It seems the more I use it the more issue I find, I'll give them a little more time to fix it but I'm already considering alternatives. Does anybody have any recommendations?

dallowayplace
Occasional Contributor

Ordero, Orderhive, Shippo - depending on your size/needs/integrations. We moved most of our business away from shipstation after years of them failing to fix the amazon notification problem and getting the same excuse - that amazon throttles the API and prevents shipstation from sending notifications. We now ship 3x the volume we did back then and NEVER get the same amazon problems as we had with shipstation.

sales436
New Contributor

I'm looking into Readycloud CRM + ReadyShipper X but have not had a chance to try it yet. They have a free trial, and so do a lot of other shipping programs.

service10
Occasional Contributor

@info301 @sales180 @marc8  There is a current thread located here from 4/7 that we are trying to document as many issues with the new layout as possible. Multiple tickets on the matter have been reported and we do know that at least one of them has been escalated to a developer. 

Unfortunately, we still do not have an ETA on when a fix might be implemented, however, the forced migration appears to only affect a small subset of users and Shipstation is outright lying when they say everyone has migrated. 

Any bugs or issues you all may have noticed in the new layout, PLEASE chime in and let us know. 

https://community.shipstation.com/t5/ShipStation-Features/Advanced-Hotkey-Support-and-New-Layout/m-p...

I spoke with ShipStation support this morning and was told that they're planning to have everyone migrated to the new version by end of the month. We haven't received the notice yet, so I'm hopeful that's going to get pushed.