TAGS
It would be helpful to have the tags in the SHIPMENT page also.
Forum Posts
Uploading Products
Asked a question via customer service and was told engineers will see this so here we are: I am having an issue with uploading products on my account via API for a platform; I noticed that there are about 10 to 20 products that get uploaded each day....
Automatically remove $0 customs declaration items
When we have international shipments, orders with $0 line items are causing errors for customs declarations. These are skus that are not actual items, but instead are things like the size of a shirt under a bundled product. It would be helpful to hav...
Will ShipStation integrate the new Amazon Buy Shipping UPS Ground Saver Service?
Amazon just added Ground Saver Service to their Buy Shipping program. Will ShipStation add this service? If so, what's the timeline?
Address change did not save on order even though the notes list the change
We have an order where the address was changed to a different street address and city and zip. The order notes show that the address information was entered. When the label printed, it printed for the original address. The address on the order is the...
Faire and Shipstation Integration Cost Request
We need shipping cost information pushed back into Faire in the integration. Without it, we have to manually add to all Faire orders before we confirm an order has been shipped which greatly takes away the benefits of the integration in the first pla...
Index was outside the bounds of the array.
Anyone else getting this with every batch like a bad virus? I’m getting pretty sick of it.
Resolved! New Email Delivery Requirements for Yahoo and Gmail
I received a notice from Klaviyo, my email platform informing me of new requirements for deliverability to gmail and yahoo emails.There are several new requirements, but one of the requirements is to "configuring your DMARC policy to p=none on your r...
Resolved! DMARC, SPF & DKIM settings - Email deliverability
We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my pa...
Resolved! Why sending email without a verified sender domain is dangerous and risky
If you've been wondering why your "verified" email is still hitting spam folders of your customers, you're not alone. We've been talking with Shipstation about this very issue over the last 3 years of business, and we've been stonewalled, so I'm hopi...
Changing currency
This has to be a feature in Shipstation. Sometimes, when we ship parcels abroad, the commercial invoice needs to be in the currency of the country.I'm shipping a parcel to Italy with UPS, but there is no way to change the currency to EUR.This would b...
Email Templates
Hi there, I would like to request additional field replacements on email templates on ShipStation. I would like to have Tracking Link and the Source of the order (not the Store Name). Thanks!
Scanning
Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...
Use OrderNumber Instead of random strings when fulfilling with Amazon MCF
When we decide to send a shipment VIA Amazon MCF, Shipstation creates an MCF order, but uses a random string.Can we have shipstation to just send the ordernumber we import/create instead? It's hard to locate this order on Amazon if we ever need to ei...
End of day print form for USPS not working now
Just closed out end of day for USPS - went to print form since our post office requires this form for any volume of packages. When you click print form - popup states "sending to preview" and then that popup closes and no preview - unable to print fo...
Shipping method for manual orders
When creating manual orders, having the ability to add a shipping method without creating a line item for shipping would be very helpful.
UPS Additional Tariff Charges and Customs Declaration Order
A customer brought to our attention that they were being charged increased rates by UPS for something called Additional Tariff Charges. Upon further investigation as part of our agreement customer declarations lines 1 - 5 are included in the price of...
UPS-International shipping
It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general err...
Basic shipping 101
So I just looked at ShipStation and find this site confusing. I have an eBay account where I might use this to ship out my sales, but I rarely use eBay. I'm interested in using ShipStation to send packages to friends from Canada to the USA. Is it pos...
No longer able to 'add a package' to an order that shows as shipped
It appears ShipStation took away the ability to 'add a package' to an order after the order is marked shipped. This was a very useful feature. For example, if an order is shipped, but an item is damaged during shipping and we need to send a replaceme...
"Marked As Shipped" orders are not sending customer emails
When we addtracking to an order, and we "marked as shipped" an order, it says: "notify customer=true" but our customers are not receiving emails. They only receive emails now if we create a label now through shipstation. Any idea how to fix this issu...
Billing a "New Order" to a particular store
If I enter a MANUAL ORDER there should be a way for me to associate it to a particular store for the purpose of accounting and reporting Anybody have any ideas?
Three things I'd like to see in Shipstation
1. Make submissions easier. I know there's a process for suggesting ideas. I just can't find the start of it without a lot of trouble. Expose better what you already have.2. Fully implement Paste Entire Address. Love that feature . . . then I clean u...
Single SKU - Auto Multiple Shipments
How is there not the ability to have a single SKU be set up to have multiple shipments automatically? I know they have the new auto-split feature, but this is only for Multiple QTY of a SKU. I have several SKUS that are 3 boxes, that every time they ...
Product Imports - Never Works
When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean
Auto import shipping cost into "Cost Summary"
When we are working in an order and weighing a package to calculate freight cost, it would be wildly helpful to have an option to automatically import the calculated freight cost from the bottom left directly into the cost summary section of the orde...
MyPost Business added reference line
At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added int...
Customer Notes
I am in need of a way to leave notes on a customer's profile to make adjustments on future orders. I know how to tag it but there's no way to see why I tagged it. Possible reasons could be including a replacement item, using a different shipping meth...
Automation rule for Hazmat checkbox
We ship predominantly lithium ion batteries with USPS/stamps.com using shipstation. For these we need to check the "This shipment contains dangerous goods" checkbox under other shipping options.I can't seem to find a way to automate clicking this che...
