We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my pa...
If you've been wondering why your "verified" email is still hitting spam folders of your customers, you're not alone. We've been talking with Shipstation about this very issue over the last 3 years of business, and we've been stonewalled, so I'm hopi...
This has to be a feature in Shipstation. Sometimes, when we ship parcels abroad, the commercial invoice needs to be in the currency of the country.I'm shipping a parcel to Italy with UPS, but there is no way to change the currency to EUR.This would b...
Hi there, I would like to request additional field replacements on email templates on ShipStation. I would like to have Tracking Link and the Source of the order (not the Store Name). Thanks!
Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...
When we decide to send a shipment VIA Amazon MCF, Shipstation creates an MCF order, but uses a random string.Can we have shipstation to just send the ordernumber we import/create instead? It's hard to locate this order on Amazon if we ever need to ei...
Just closed out end of day for USPS - went to print form since our post office requires this form for any volume of packages. When you click print form - popup states "sending to preview" and then that popup closes and no preview - unable to print fo...
When creating manual orders, having the ability to add a shipping method without creating a line item for shipping would be very helpful.
A customer brought to our attention that they were being charged increased rates by UPS for something called Additional Tariff Charges. Upon further investigation as part of our agreement customer declarations lines 1 - 5 are included in the price of...
It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general err...
So I just looked at ShipStation and find this site confusing. I have an eBay account where I might use this to ship out my sales, but I rarely use eBay. I'm interested in using ShipStation to send packages to friends from Canada to the USA. Is it pos...
It appears ShipStation took away the ability to 'add a package' to an order after the order is marked shipped. This was a very useful feature. For example, if an order is shipped, but an item is damaged during shipping and we need to send a replaceme...
When we addtracking to an order, and we "marked as shipped" an order, it says: "notify customer=true" but our customers are not receiving emails. They only receive emails now if we create a label now through shipstation. Any idea how to fix this issu...
If I enter a MANUAL ORDER there should be a way for me to associate it to a particular store for the purpose of accounting and reporting Anybody have any ideas?
1. Make submissions easier. I know there's a process for suggesting ideas. I just can't find the start of it without a lot of trouble. Expose better what you already have.2. Fully implement Paste Entire Address. Love that feature . . . then I clean u...
How is there not the ability to have a single SKU be set up to have multiple shipments automatically? I know they have the new auto-split feature, but this is only for Multiple QTY of a SKU. I have several SKUS that are 3 boxes, that every time they ...
When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean
When we are working in an order and weighing a package to calculate freight cost, it would be wildly helpful to have an option to automatically import the calculated freight cost from the bottom left directly into the cost summary section of the orde...
At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added int...
I am in need of a way to leave notes on a customer's profile to make adjustments on future orders. I know how to tag it but there's no way to see why I tagged it. Possible reasons could be including a replacement item, using a different shipping meth...
We ship predominantly lithium ion batteries with USPS/stamps.com using shipstation. For these we need to check the "This shipment contains dangerous goods" checkbox under other shipping options.I can't seem to find a way to automate clicking this che...
Hello is support still offering help?Has anyone had issues with product images not loading on shipstation?
Our company currently uses FedEx and UPS software when printing labels. We're in the beginning stages of rolling out Ship Station. When they currently print labels they get the order number, tracking number, shipment cost, retail rate printed after t...
Has anyone switched from ShipStation to Veeqo? We have been a long time ShipStation user and we are testing Veeqo. We would like to know what features ShipStation has to offer that Veeqo does not offer.
HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration fo...
I have created new checkout Rates for my Shopify store. But In Shopify checkout rates I can see a shipping method description added by ShipStation in SS. How can we remove it ?
Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...
Hi, I would like to submit a ticket, because I can't print a shipping lablel Thanks
Hi, we generate a label with Chronopost but the price was null. How to fix it? It is not possible to avoid the label. we get error "the parcel isn't candidate to cancel (cancelSkybillAsync)."https://prnt.sc/KDx2hgNaSNH4
