Help Images
Hello is support still offering help?Has anyone had issues with product images not loading on shipstation?
Forum Posts
Print summary after the label
Our company currently uses FedEx and UPS software when printing labels. We're in the beginning stages of rolling out Ship Station. When they currently print labels they get the order number, tracking number, shipment cost, retail rate printed after t...
VEEQO
Has anyone switched from ShipStation to Veeqo? We have been a long time ShipStation user and we are testing Veeqo. We would like to know what features ShipStation has to offer that Veeqo does not offer.
Bug Report: Save shipping service and package size for a product does not save for future use
HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration fo...
Edit Checkout Rates
I have created new checkout Rates for my Shopify store. But In Shopify checkout rates I can see a shipping method description added by ShipStation in SS. How can we remove it ?
New Rates
Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...
Submit a ticket
Hi, I would like to submit a ticket, because I can't print a shipping lablel Thanks
Label price is null
Hi, we generate a label with Chronopost but the price was null. How to fix it? It is not possible to avoid the label. we get error "the parcel isn't candidate to cancel (cancelSkybillAsync)."https://prnt.sc/KDx2hgNaSNH4
Pirateship
So I had a customer complain about our pricing for shipping. He said I should use Pirate Ship. I thought how far off can Shipstation possibly be. It was alot. I contacted the chat line and was told to post here. I figured I would before making the sw...
Poor Advertising
I signed up to see shipping rates before i launched my Amazon store and Shipstaion started my free trial. It only makes sense to start your free trial once you have connected a store and using all features. Scam. Not really a free trial at all.
Automation Rule Add Internal Note
So we have variation listing's on our eBay store, I am trying to add an Internal note (or anything) that would add a note to packing slips stating what is in each of the variation to help the warehouse when packing orders. I spoke to support who advi...
Possible to include QR code on Packing slip?
Original post by user Marc Vetere Does anyone if it is possible to include a QR code on a packing list template and how to do so?
Bug Report: Split and recombine fails with error
HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...
adding order tags
we need the ability to attach order tags onto orders when they sync into shipstation. we use shopify and orders have order tags already but not sync over into shipstation. in speaking with one of the shipstation support agents that is not capable and...
Feature Request: Add "Order Status" to automation conditions
We need to create automatic user assignments depending on the current order status, specifically for orders "On Hold". We need to do this manually right now which is extremely tedious and results in user error.
Auto Generate and e-mail reports
It would be fantastic if you could auto-generate a report, like the shipping manifest, at a specific time every day and then e-mail it to key team members. That way, we would get daily updates and wouldn't have to dig through the platform. I'd love t...
We need Import tracking numbers in bulk excel sheet
Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.
Mark Orders as Shipped in Bulk
I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default...
Email Pick Lists
HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.
Mark As Shipped Bulk Improvements
We want to use the Marked as shipped bulk feature to upload tracking information. Currently you can up load a tracking number using the order number as a reference but you then still need to choose the courier you used. In order to make this more eff...
API Create Order - Correct Store ID
Hey all,I'm looking for some help/insight into an issue I'm having importing orders to the correct manual store.Background:My company has set up manual stores per client within Shipstation. The clients place their orders on a google sheet and we impo...
USPS DDP First-Class package option
I love the options for DDP which helps our Canadian customers,Unfortunately, the most economical way to ship our product is USPS First-Class Package International which does not have an option to DDPFrom ShipStation's DDP article:"USPS (limited to Fi...
Sending Delivered Metric to Klaviyo
Please send the Delivered Metric to Klaviyo so we can send delivered emails to customers that match our branding. With the new Google and Yahoo sender requirements going into effect next month Shipstation emails are going to start bouncing soon anywa...
Shipping Cost display is not including add ons like confirmation and insurance
Maybe it's a bug, maybe it's been there all along?I've recently noticed that the "cost" under the shipping summary is just the base rate without any delivery confirmation or insurance fees.What we actually paid for this shipment was $17.61. I was onl...
USPS Ground Advantage Automation not working
Since USPS Ground Advantage has been implemented, automation for those labels does not work. Every other service works just fine, but I have to manually select the USPS Ground Advantage for every order. Support has only said they would be looking int...
Deleting and Editing Customers
Is there anyone that has come up with a way to edit and/or delete customers?What do you do when a corporate customer closes a location and you want to remove the address so it is not chosen on accident? Or what do you do if their address needs an edi...
UPCs won't scan correctly during scan to verify + print
Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...
Shopify Customer Notification
The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shop...
This page isn't working Error 401
Every time press login from the homepage or if I get to login page working around in the help section, it still leads to the same screen. I'm not sure if my browser is trying to autofill an address and is just getting rocked or if the site isn't reco...
Create New Shipments Offers No Way to Add Items… Uh… What?!
Cany anyone explain why ShipStation lets you add secondary, tertiary, shipments on an order… But with NO WAY OF ADDING actual items. I mean… is that not a BASIC attribute of adding a shipment?
