Is anyone else experiencing an outage with the QuickBooks integration
since the update? It will not perform imports since the UI was
updated.It does not save my store selections.It says imports have been
performed and then nothing happens.I have trie...
I was reviewing an order that was shipped incorrectly, but looking under
the the Shipment Activity in the order window it only stated that the
label was created by "Shipstation" rather than providing the username.
Recent orders all show the username ...
Hello! Is it possible to put an order on hold for a couple hours? I only
see that we can only put orders on hold for days at a time. Is there no
way to make an Automation rule? Maybe we can enable something that
allows us to hold for a couple hours o...
It would be helpful if we could filter orders by those containing ONLY
specified SKUs. So for instance I want to find the orders that only
contain 1 of item A and 1 of item B. More specifically it would also be
helpful to broaden that to only 2 of it...
Hi there!My customers didn't receive a Shipment Confirmation Email from
ShipStaton. When order marked as Shipped.And I did not receive a Bcc
email for shipping confirmation. This has never happened before.Can you
fix this please?
I like that I'm able to customize the visible columns in the grid, but
frustrated that these saved preferences reset every time I log out of
ShipStation. I use "Tags" for all of our shipments, but have no use for
the "Batch" column. So every morning,...
I would like to request the ability to view data in the Custom Fields on
the "Shipments" page. We like to print the shipping manifest, however we
are not able to add the data we use in Custom Field 1 to that manifest
I'm having issues with the search function in the new version of SS.
When I used to search, it would only search in "awaiting shipments" when
I clicked in that tab, which is what I want. But with the new version,
it now searches everything; so it's p...
I suggest that if we edit a shipping address, there is feature to NOT
have it overwritten by the Marketplace or any other way.Our shipping
department does not have edit permissions in WooCommerce and since any
data in WooC overwrites the data in Ship...
Shipstation needs to be able to email or have a pop-up that tells the
person in which is using shipstation that the therehold he or she has
set is below that mark. Adding this feature will help multiple companies
to never lose track of inventory and ...
This just started recently, and according to reports from the warehouse
crew it seems to only be happening on orders after this past weekend.
They normally login on the iPads, go to the Scan+Verify screen, and scan
the order number in, then verify th...
Hello, From time to time I need to remove an item from an order that
will no longer be shipped. I can't seem to figure out how to erase that
item so that it does not show up anymore. Please let me know if this is
possible and how I can do it. Thank y...
https://shipstation.zendesk.com/agent/tickets/2649545SID 308625On this
ticket, the User was sending shipments with RRD. RRD automatically uses
Custom Field 1, and the User wanted to override this with the SKU on
their order. They attempted to do this...
I am not sure why you created a version that is actually MORE difficult
to use and makes our life harder! - Batches are no longer visible upon
login (processed batches don't come up) which means warehouse staff has
to use 5 clicks instead of one, go ...
With the new update I want to see my orders by item but within the
items, the age is not in order. So if I have 500 orders within an item
and can only print 50 at a time I have to scroll through to pick the
oldest orders instead of selecting them in ...
Please PUT BACK the feature that allowed us to split single item orders
into multiple orders so that we can batch run them all at once. I don't
see why you took away functionality for something that was working. We
have built many products and shippi...
Hey there, We recently transitioned to the new version and EOD
processing worked the first few days but has now failed 2 days in a row.
SS support recommends clearing our cache and cookies (which seems to be
the proposed solution for most issues and ...
Hello, I'm looking to send a stack of heavy plates half-way across the
US. I was at UPS today and the lady there said that if I bought the
label there, they'd need to use a box that gives 2" room on all the
sides as well use packing peanuts to fill t...
I have a custom packing slip designed for my needs. I'm printing 100-200
packing slip + labels on a letter size paper at a time. Is there anyway
that I can print the page number to the packing slip? For example, if i
print 50, there would be 50 pages...
About 20% of my orders have to be entered Manually. Currently I have to
add all the individual prices for items manually even though that data
is available in the customs value for the product. This is not only time
consuming but subject to error esp...
I need to change the name of all 2700+ items I have in shipstation. I
have exported the items, made the changes in the csv file and saved the
file. When I try to import the file, I do receive the "product import
complete" notice but none of the chang...
I have had this issue with SS for many years - every now and then SS
Connect has to be reinstalled and I get the window "Your Administrator
has blocked access to this program." - I have always been able to work
around and get it to run by unblocking ...
The most recent release of ShipStation has changed the Excel report
output of the Insights->Raw Data Exports no longer have the prefix for
the type of the files like "Customers", Orders", "ShippedOrders", etc.
This makes it difficult to determine whi...
Hi all, I am new to SS and have honestly found the setup process very
confusing and painstaking. Any videos I have found don't go into enough
detail or seem to be based on older versions of Shopify. Anyhow, I have
FINALLY got there, I believe and hav...