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End of day forms only accessible day after issue?

Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that...

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Leodye by New Contributor
  • 1158 Views
  • 1 replies
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Order not clearing and Using Group By-groups blending

Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen. I have to refresh after every time. Also, when I go into Group By mod...

RCDND by First-timer
  • 637 Views
  • 0 replies
  • 0 kudos

CUSTOM PACKING SLIPS

Need help to get my html correct and working. I have just taught myself to write the code.1.Need help to make the 'order items' information to line up with their headers. 2.Need to work out how to remove the grey background on the 'order items' be ni...

PB1 by New Contributor
  • 2212 Views
  • 2 replies
  • 0 kudos

Webhooks Integration

When I setup a webhook to point to a url, is my integration expected to send back a response (ie like 200 for example), or do webhooks just send a payload regardless and not care whether the payload is accepted or rejected?

Trouble with images in packing slip template.

I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is...

Resolved! Adding Order tags to packing slip

I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with...

Why do useful features go away?

This is a serious question, not just me ranting. Until last week, when I set up a UPS pickup, the time options I was given were in 15 minute increments. Now they are in hour increments (see picture). This seems like such a little thing to someone who...

jeremy_SandS_0-1682356598353.png

Purchase Order put on hold automatic

HiI have a Shopify store some customers placed manual orders with a PO numberQuestion: it is possible to put an order on hold automatically if it is a Purchase Order (PO) in ShipStation? We can create automation rules in ShipStation that can automati...

Manpreet by First-timer
  • 1046 Views
  • 1 replies
  • 0 kudos

has the support chat been disabled for anyone else

I am trying to receive support, but the chat button has been hidden. I am obviously logged in. I am able to find the chat in the source code, but it seems do have been disabled on the ship station side. For a service that costs so much per month, I h...

QTY >1 used to be highlighted

In the old interface when an order had >1 QTY of any item it used to be highlighted in yellow (see image) now in the new shipstation interface the QTY numbers are tiny and they are not highlighted when >1. Can you please make the QTY numbers larger a...

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International Shipping Return Labels

We can easily make return labels for domestic customers. When will we be able to make return labels for International Customers? It's better if we can have a simple setup just like it is for domestic. If International customers want to return items, ...

Barcodes on the Order Summary report are unscannable

Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the s...

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Accessing Carrier Rates

I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page.....

4D boxing algorithm

Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big...

khardy by Occasional Contributor
  • 1459 Views
  • 3 replies
  • 1 kudos

Anyone else having connection issues with Walmart?

I have been unable to connect to Walmart since around 6AM EDT today. It is an established connection for years (not a setup issue). I'm wondering if anyone else is having this problem. I think its an issue at their end. Receiving this error message:A...

dean3 by First-timer
  • 5719 Views
  • 20 replies
  • 7 kudos

Production Reports- Using custom fields and Shipdate

We are looking for a way to pull a production report. We will be using custom field 1 to put in our packers names- and run a daily report on their packages. We currently write these down on our order sheets and then hand count these at the end of the...

kdowell by First-timer
  • 1184 Views
  • 1 replies
  • 0 kudos

ShipStation Connect constantly losing connection

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...

KimN by First-timer
  • 1137 Views
  • 1 replies
  • 3 kudos