ShipStation Community

Direct Signature should be a feature added to Request Confirmation

QuickBooks integration not working since update

Is anyone else experiencing an outage with the QuickBooks integration since the update? It will not perform imports since the UI was updated.It does not save my store selections.It says imports have been performed and then nothing happens.I have trie...

DO NOT archive shipper information from the order window.

I was reviewing an order that was shipped incorrectly, but looking under the the Shipment Activity in the order window it only stated that the label was created by "Shipstation" rather than providing the username. Recent orders all show the username ...

Automation Rule for Holds

Hello! Is it possible to put an order on hold for a couple hours? I only see that we can only put orders on hold for days at a time. Is there no way to make an Automation rule? Maybe we can enable something that allows us to hold for a couple hours o...

Filter by only specific SKU

It would be helpful if we could filter orders by those containing ONLY specified SKUs. So for instance I want to find the orders that only contain 1 of item A and 1 of item B. More specifically it would also be helpful to broaden that to only 2 of it...

Shipment Confirmation Email

Hi there!My customers didn't receive a Shipment Confirmation Email from ShipStaton. When order marked as Shipped.And I did not receive a Bcc email for shipping confirmation. This has never happened before.Can you fix this please?

Customized Grid Columns Reset

I like that I'm able to customize the visible columns in the grid, but frustrated that these saved preferences reset every time I log out of ShipStation. I use "Tags" for all of our shipments, but have no use for the "Batch" column. So every morning,...

Custom Field on Shipments page

I would like to request the ability to view data in the Custom Fields on the "Shipments" page. We like to print the shipping manifest, however we are not able to add the data we use in Custom Field 1 to that manifest printout.

Search function

We have moved this discussion to the proper location, the ideas board, where it can be discussed further

search function

I'm having issues with the search function in the new version of SS. When I used to search, it would only search in "awaiting shipments" when I clicked in that tab, which is what I want. But with the new version, it now searches everything; so it's p...

Lock in edited shipping address

I suggest that if we edit a shipping address, there is feature to NOT have it overwritten by the Marketplace or any other way.Our shipping department does not have edit permissions in WooCommerce and since any data in WooC overwrites the data in Ship...

Inventory Related

Shipstation needs to be able to email or have a pop-up that tells the person in which is using shipstation that the therehold he or she has set is below that mark. Adding this feature will help multiple companies to never lose track of inventory and ...

Split order

Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that?

"Invalid Product" when scanning order number?

This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify th...

Enable Field Replacements for Custom Fields on Orders

https://shipstation.zendesk.com/agent/tickets/2649545SID 308625On this ticket, the User was sending shipments with RRD. RRD automatically uses Custom Field 1, and the User wanted to override this with the SKU on their order. They attempted to do this...

V3 is a disaster - batch access and no way to check pricing from different carriers on shipped order

I am not sure why you created a version that is actually MORE difficult to use and makes our life harder! - Batches are no longer visible upon login (processed batches don't come up) which means warehouse staff has to use 5 clicks instead of one, go ...

Can't find chat?

I have the automated help widget but no chat option? My plan includes this but i can not find it anywhere! Can someone please help me out as i need help setting things up.

Age not in order within Items

With the new update I want to see my orders by item but within the items, the age is not in order. So if I have 500 orders within an item and can only print 50 at a time I have to scroll through to pick the oldest orders instead of selecting them in ...

Spliting single item orders

Please PUT BACK the feature that allowed us to split single item orders into multiple orders so that we can batch run them all at once. I don't see why you took away functionality for something that was working. We have built many products and shippi...

EOD Processing failing for Fedex in new version (ship11.)

Hey there, We recently transitioned to the new version and EOD processing worked the first few days but has now failed 2 days in a row. SS support recommends clearing our cache and cookies (which seems to be the proposed solution for most issues and ...

Packing Requirements for Insurance Coverage

Hello, I'm looking to send a stack of heavy plates half-way across the US. I was at UPS today and the lady there said that if I bought the label there, they'd need to use a box that gives 2" room on all the sides as well use packing peanuts to fill t...

Packing Slip page number

I have a custom packing slip designed for my needs. I'm printing 100-200 packing slip + labels on a letter size paper at a time. Is there anyway that I can print the page number to the packing slip? For example, if i print 50, there would be 50 pages...

Where can we purchase the 8.5 x 11" (w/Packing Slip) labels

These are the perforated with the adhesive shipping label on one half and the packing slip prints on the other half. Who knows where to purchase these? Thanks So Much, Todd

Item Pricing

About 20% of my orders have to be entered Manually. Currently I have to add all the individual prices for items manually even though that data is available in the customs value for the product. This is not only time consuming but subject to error esp...

Products import not working

I need to change the name of all 2700+ items I have in shipstation. I have exported the items, made the changes in the csv file and saved the file. When I try to import the file, I do receive the "product import complete" notice but none of the chang...

ShipStatoin Connect - Cannot install

I have had this issue with SS for many years - every now and then SS Connect has to be reinstalled and I get the window "Your Administrator has blocked access to this program." - I have always been able to work around and get it to run by unblocking ...

Missing prefix on files from "Raw Data Exports"

The most recent release of ShipStation has changed the Excel report output of the Insights->Raw Data Exports no longer have the prefix for the type of the files like "Customers", Orders", "ShippedOrders", etc. This makes it difficult to determine whi...

How do I copy a previous customer address for new shipment & import third party billing info

How do I copy/clone a previous customer address for new shipment and import customers third party billing info?