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Support not helping for 3 days, need to remove

New Contributor

Hello SS community,

Its the 3rd day I am sitting duck and support replied once in Chat says someone will resolve this within a day, today is the 3rd day and the support ticket is marked as resolved without any answers.

I want to use my ShipStation Balance with USPS, not account that is connected since I no longer use this account (its for my other business). There is no option to remove this from Carriers. Please see my screenshot.




I don't see in your screenshot.



New Contributor

When I click on Carrier Settings, it takes me to settings page. (To the old account which I no longer use).

Hello @rzsmoke


Thanks for reaching out and for being a part of our community. Sorry to hear that you had trouble with support, I wanted to check in and see if you are still in need of assistance? 


Please let us know, 


-Erin: Your Friendly Neighborhood ShipStation Community Manager