ShipStation Features
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Batch Scan to Verify and Print

It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack. Right now we have to print ...

bunker27 by First-timer
  • 567 Views
  • 0 replies
  • 0 kudos

3rd Party Shipping on UPS

Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...

MarkW by New Contributor
  • 4663 Views
  • 5 replies
  • 1 kudos

Was incorrectly charged by shipstation for $71 for shipping

Can anyone help me please? I'm not sure what to do. Luckily i kept the receipt and took pictures of the item before shipping it out. The item was weigh 2.70 oz but i receive an email saying its measurement was 33.00x9.00 x.00xx11.25 (which is false) ...

lowki by Occasional Contributor
  • 3120 Views
  • 7 replies
  • 2 kudos

2 Problems

Apparently there is no way to solve any of these two questions?Setting the Default Print Page on the Print Preview Page. It will set in settings but won’t follow through to Print Preview Page automatically. I have to manually change it!!When Printing...

UBT by New Contributor
  • 722 Views
  • 0 replies
  • 0 kudos

Does shipstation have a module for products+inventory?

We are currently on channeladvisor and are desperately looking for an alternative. Our main issue is that we sell only in Canada on shopify, WalMart Canada, BestBuy Canada, NewEgg. Shipstation works fine with integration for us to Canada Post & UPS. ...

MichelT by New Contributor
  • 580 Views
  • 0 replies
  • 0 kudos

Any Updates on adding bundles/kits to 3PL

I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software pro...

Amber7583 by New Contributor
  • 1475 Views
  • 2 replies
  • 1 kudos

Shipsurance is a scam!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....

UPS Sure Post

We are using the UPS Sure Post service and the UPS website is no longer showing the USPS tracking number. Has a change been made that will no longer show this tracking information?

1939Atlas by New Contributor
  • 2376 Views
  • 5 replies
  • 0 kudos

Shipping multiple products into a different box

Hi Everyone,I just migrated from ShipWorks to ShipStation. Everything seems better except for the fact that I cannot automate shipping orders with multiple products. I have uploaded all the correct box sizes for each individual product. However, if s...

HHJR by First-timer
  • 633 Views
  • 0 replies
  • 0 kudos

End of day forms only accessible day after issue?

Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that...

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Leodye by New Contributor
  • 1216 Views
  • 1 replies
  • 0 kudos

Order not clearing and Using Group By-groups blending

Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen. I have to refresh after every time. Also, when I go into Group By mod...

RCDND by First-timer
  • 673 Views
  • 0 replies
  • 0 kudos

CUSTOM PACKING SLIPS

Need help to get my html correct and working. I have just taught myself to write the code.1.Need help to make the 'order items' information to line up with their headers. 2.Need to work out how to remove the grey background on the 'order items' be ni...

PB1 by New Contributor
  • 2359 Views
  • 2 replies
  • 0 kudos

Webhooks Integration

When I setup a webhook to point to a url, is my integration expected to send back a response (ie like 200 for example), or do webhooks just send a payload regardless and not care whether the payload is accepted or rejected?

Trouble with images in packing slip template.

I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is...

Why do useful features go away?

This is a serious question, not just me ranting. Until last week, when I set up a UPS pickup, the time options I was given were in 15 minute increments. Now they are in hour increments (see picture). This seems like such a little thing to someone who...

jeremy_SandS_0-1682356598353.png

Purchase Order put on hold automatic

HiI have a Shopify store some customers placed manual orders with a PO numberQuestion: it is possible to put an order on hold automatically if it is a Purchase Order (PO) in ShipStation? We can create automation rules in ShipStation that can automati...

Manpreet by First-timer
  • 1131 Views
  • 1 replies
  • 0 kudos

has the support chat been disabled for anyone else

I am trying to receive support, but the chat button has been hidden. I am obviously logged in. I am able to find the chat in the source code, but it seems do have been disabled on the ship station side. For a service that costs so much per month, I h...

QTY >1 used to be highlighted

In the old interface when an order had >1 QTY of any item it used to be highlighted in yellow (see image) now in the new shipstation interface the QTY numbers are tiny and they are not highlighted when >1. Can you please make the QTY numbers larger a...

new1.png old2.png

International Shipping Return Labels

We can easily make return labels for domestic customers. When will we be able to make return labels for International Customers? It's better if we can have a simple setup just like it is for domestic. If International customers want to return items, ...

Barcodes on the Order Summary report are unscannable

Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the s...

Barcodes Comparison.jpg

Accessing Carrier Rates

I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page.....