ShipStation Features
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Address update in Shopify not showing up in V3

So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyo...

Migration to SP-API status.

Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...

Alex80 by Occasional Contributor
  • 1596 Views
  • 3 replies
  • 0 kudos

Printing with packing slips

I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...

scarey by Occasional Contributor
  • 1050 Views
  • 0 replies
  • 3 kudos

What does RESTORE button do?

I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...

david_dean by Frequent Contributor
  • 2502 Views
  • 8 replies
  • 12 kudos

Rates over API via Amazon Buy Shipping

Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?

Alex80 by Occasional Contributor
  • 795 Views
  • 1 replies
  • 0 kudos

Can't ship to International locations any longer. Why?

I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name ...

FaberUSA by New Contributor
  • 1506 Views
  • 2 replies
  • 1 kudos

How do I ship to an army base correctly?

I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...

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tmoeves by First-timer
  • 1053 Views
  • 2 replies
  • 0 kudos

Re-enable V2 already

There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?

david_dean by Frequent Contributor
  • 2485 Views
  • 8 replies
  • 49 kudos

Notes overwritten when combining orders

I had two separate orders to the same customer. Each had notes that I had added to the individual orders. I combined the orders so I could ship them together, and found that this removed the notes for one of the orders. Those notes included special r...

david_dean by Frequent Contributor
  • 1405 Views
  • 3 replies
  • 9 kudos

Shipping calculator has lost a key functionality

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...

tony11 by Contributor
  • 3220 Views
  • 9 replies
  • 3 kudos

Split orders

This is horrible for anyone who splits orders. First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the orde...

LeslieAJ by Occasional Contributor
  • 948 Views
  • 1 replies
  • 1 kudos

Cannot remove lineitem with qty 0

When I edit an order within Shopify to remove a lineitem, the result in ShipStation is that the lineitem qty is changed to zero, but the item is not removed from the order. In V2 I was able to remove that line by splitting the order and then cancelli...

david_dean by Frequent Contributor
  • 1358 Views
  • 4 replies
  • 1 kudos

Both halves of split order moved to batch

I have an order that was previously split and one half of it was shipped. I assigned the unshipped half to a batch, but both shipments were moved to the batch, the shipped and unshipped one. I had to then remove the shipped order in order to proceed ...

david_dean by Frequent Contributor
  • 766 Views
  • 2 replies
  • 0 kudos

Orders stuck in Pending Fulfillment

Within SS I sent 2 orders to Amazon FBA. Amazon has had the orders for 5 days now, and still not fulfilled them. So, within SS, I canceled the fulfillment. An hour later, I checked on Amazon, and indeed the orders are canceled on their end (so, that'...

Address Validation Failed

I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...

Label cancelled notification pop up box to go away

We have a lot of Amazon orders that we have to cancel from ship station. When we cancel not only is there a pop up box asking if we want to cancel, this other pop up box needs to be selected. It should disappear by default after a second or two. The ...

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Shipstation constantly log me out

Why does Shipstation constantly log me out on my 6 year old large tower pc, much too large to fit in your pocket, but on my cell phone that would easily fit in anyone’s pocket Shipstation never logs me out?I don’t get it

shipping by Contributor
  • 1738 Views
  • 3 replies
  • 0 kudos

split orders need to show product values

When orders are split, the product values do not show, so the only way to determine how much insurance coverage to get is to go back into my e-commerce app, search for the order, manually add up the values of the products, then return to ShipStation ...

delslp by Contributor
  • 1698 Views
  • 2 replies
  • 2 kudos

Pick List Order Number Barcode

Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thin...

ChrisCross by Occasional Contributor
  • 2243 Views
  • 4 replies
  • 3 kudos