Shipstation connect wants to install everytime I login to my computer. How do I stop it from asking everytime that I start my computer. I used to have it installed, but uninstalled it and cancelled my account.
Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...
Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have n...
When customer goes to finish an order out in the cart on my website, after filling out the address and trying to create the order, it says "product not available in your location". Doesn't work for anywhere in US. Only Domestic US is turned on. In th...
there needs to be an "average shipping time" report and ability to see other metrics of how long packages are in transit. under Customer Engagement, shipstation tracks when Shipment Confirmation Emails are sent out, and when Delivery Notification Ema...
We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that d...
Customer wants us to email them the Tracking Info/History. But no longer has the same email. We cannot edit shipping info once the label is made and do not want to void it because it was delivered.
I am looking to export a file that contains orders by name that includes the tracking number. Is there a way to do that?
Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business. It's been a game changer and 2023 was a solid year of growth both...
So we have our monthly service covered by UPS under the digital connection plan. That means Shipstation bills UPS for the cost.We get 1500 shipments a month before we cap out.We aren't shipping 1500/mo through shipstation. What we do is run our UPS s...
Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of now...
Hi,We noticed that USPS is offering 3rd party billing option now, which ShipStation doesn't support this feature.Will you consider adding it? Thank you,Tina
We would like to be able to create our own labels to send to international suppliers.
This problematic feature, which does not allow for the deletion of shipments, causes multiple issues whenever one of our employees makes a mistake with an address. Every time we reuse this address, we just type name and it auto populates and the mist...
When our customers place gift orders, 9 times out of 10 the shipping address is different than the billing address.The order grid only pulls the recipient name, which is great for a normal order, but it makes it difficult it keep track of the order w...
requesting a feature to automatically select return addresses based on the reason for return when creating a "Create Return" label. Specifically:For returns due to warranty, damage, defects, or missing parts, use my NEW YORK address.For all other ret...
In the Document Options for Labels under Printing Setup, you are able to have the Batch Summary Page print at the beginning or end of your labels.It would be incredibly useful to be able to print this page out independently under Other Documents in t...
We're using Woocommerce and it integrates well with Shipstation, except that we are giving our customers the opportunity to provide us with a shipping phone number if their billing phone is different. Shipstation is not capturing this. It's only addi...
We ship many shipments as multiple parcels in our custom packages. We can select the custom packages and save lots of time not entering dimensions, for single package shipments but why can we not do this under the multiple packages screen. Have to en...
Received messsage saying Shipstation Connect is offline (my internet connection is fine) so I tried refreshing Shipstation Connect... Another error appears saying "There was an error refreshing your connection: Error: Pusher Subscription Error."Tried...
Hello, the rates calculator that is on the 'Orders' tab is not available on the 'Scan' tab. The rates calculator is critical to our business as it shows all the rates for all the shipping services in one screen. Currently, we have to scan the order, ...
A quick suggestion:We now use quite a lot of international tax IDs, and it's quite confusing to figure out what's what on the setting page: https://ship8.shipstation.com/settings/internationalThere doesn't seem to be any logic to the order the IDs so...
Hi there!!I find it hard to believe that Shipstation actually has dozens of features and options when it comes to create and Export CSV file, but doesn't have the field for SKU or Shipped items!that one would be a huge improvement, I cannot make my S...
Why can we no longer see our order history? We use this platform to make notes on orders and reference these notes when our customers reorder. We receive calls quite often from customers who say they've ordered from us in the past and now we can't ev...
I know Shipstation does this with Bigcommerce websites, however, live rate quotes only return the two lowest quotes, and I need for all live rate quotes to be visible, so my customers have a choice. We use ShipperHq to do this now. That would be grea...
please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.
We are using 7.5 x 5.125 Integrated labels, on 8.5x11 sheets. Shipping label prints on the top in the 7.5x5.125 peel away area, and the packing slip prints on the bottom half. We wrote our own custom packing slip. When orders have more than "x" numbe...
is the ::before selector available to use in the Custom Packing Slip Editor?
Since the update changes made in Shopify are no longer highlighted in ShipStation on the order. Please bring back highlighting changes that were made to orders.
