I had issues with a workflow and suggested a new feature to customer service and asked them to pass it along. They just kept telling me to post here. Lol I already told you my idea, I don't want to create a whole post about it.
Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...
My issue is about using internal inventory tracking.I have 15 individual products each with thier own SKU ... so far, so good.The challenge is I have additional SKUs that are product 'groups' ... or a single SKU that contains more than one individual...
It would be a big step up if at a glance you can see the price of shipping for each shipping method without having to click on each one individually. Another bonus if best ship method based on speed and price was highlighted. This would save a tremen...
My account is locked out because I unsuccessfully I tried too many times to add funds. How am I supposed to do anything if I can't log back in. This customer support sucks.
Commercial Invoices should be pre-populated with net declaration prices in the correct currency. It is very inconvenient having to manually calculate and enter each items declaration value when you employ a software which can easily do it for you. We...
Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and s...
We hope you'll be able to add a box that we can check to add handling fees to orders. As a shipper that extends our shipping discounts to our customers, we would like to add a handling fee to the shipments we choose per box shipped. We want this amou...
Can someone help me with the code to add the shipping carrier and shipping method to the packing slip print outs?
It would be nice to be able to sort the Reporting Categories in the Standalone Product Detail modal window. We manually add new products to their Reporting Category (Brand for our use). The list is currently sorted based on the order they were create...
Labels print fine except they are offset to one side, so that the first few columns of the return address are not shown. Since it prints labels with no OS print dialog, how can I access the print settings where horizontal offset can be added?
We are a make to order firm with 5000 sellable end items that we don't stock. We pull inventory and modify from 90 base products that we keep in stock (and don't sell). I'd like Shipstation to allow us to sell the end items that have zero inventory o...
The new layout is horrible. The extra step with the weight option, then having to scroll down to change declaration (in the middle rather than right below), the address validation isn't clear and everything can't be seen on 1 pageEverything should be...
Since being pushed into the new layout, we've had the occasional issue of having the Print action button in the upper right getting blocked by the Printing Popup Notification.Here's a screenshot of an order:Screenshot of Order There are frequently ti...
It would be beneficial to have the ability to reorder the custom entries on orders, given that ShipStation does not provide a default arrangement. Currently, the items from an order appear in random order under the customs declaration part. Having th...
printing error when using shipstation connect, lowest shipping option not available.
Shipstation connect wants to install everytime I login to my computer. How do I stop it from asking everytime that I start my computer. I used to have it installed, but uninstalled it and cancelled my account.
Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...
Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have n...
When customer goes to finish an order out in the cart on my website, after filling out the address and trying to create the order, it says "product not available in your location". Doesn't work for anywhere in US. Only Domestic US is turned on. In th...
there needs to be an "average shipping time" report and ability to see other metrics of how long packages are in transit. under Customer Engagement, shipstation tracks when Shipment Confirmation Emails are sent out, and when Delivery Notification Ema...
We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that d...
Customer wants us to email them the Tracking Info/History. But no longer has the same email. We cannot edit shipping info once the label is made and do not want to void it because it was delivered.
I am looking to export a file that contains orders by name that includes the tracking number. Is there a way to do that?
Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business. It's been a game changer and 2023 was a solid year of growth both...
So we have our monthly service covered by UPS under the digital connection plan. That means Shipstation bills UPS for the cost.We get 1500 shipments a month before we cap out.We aren't shipping 1500/mo through shipstation. What we do is run our UPS s...
Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of now...
Hi,We noticed that USPS is offering 3rd party billing option now, which ShipStation doesn't support this feature.Will you consider adding it? Thank you,Tina
We would like to be able to create our own labels to send to international suppliers.
This problematic feature, which does not allow for the deletion of shipments, causes multiple issues whenever one of our employees makes a mistake with an address. Every time we reuse this address, we just type name and it auto populates and the mist...
