ShipStation Features
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filters not working

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...

Pick List Order Number Barcode

Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thin...

Request Fulfilment from a location

Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...

CB2022 by New Contributor
  • 213 Views
  • 1 replies
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Mark Shipped Carrier options/Automation

I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a ...

bcraig by First-timer
  • 190 Views
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What is the best way to duplicate an order?

Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate...

Filtering Out Certain Products In Automations

Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages. Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!

ekatz11 by First-timer
  • 158 Views
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How to automatic add Tags into split-ship

I have Tags applied to orders using Automation Rules. One of them is necessary to our Inventory System deducts the product.But when an order needs to be Split-ship, the Tag is not automatically applied to each part of the split shipment. Unfortunatel...

leofaria by First-timer
  • 249 Views
  • 1 replies
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Unable to Process Batch

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 187 Views
  • 0 replies
  • 1 kudos

Create Automation rules from ShipperHQ Data

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...

Ghiath by New Contributor
  • 204 Views
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Automation Rule for Additional Handling

We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.

Mike_Laz by New Contributor
  • 297 Views
  • 2 replies
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Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Shipping Carriers

Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??

Advanced Automations Lesson

Is it possible to have hold a webinar regarding the Automations? I love how they work, it makes everything much easier however I have a few that do not quite function as intended and I would like to see a more advanced lesson that moves past the whol...

Printing packing slips on Thermal receipt papers

Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Than...

Address verification, postal zip code error

I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addres...

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kayla-zk by Occasional Contributor
  • 878 Views
  • 1 replies
  • 1 kudos

Shipping confirmation missing

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...

ojj by New Contributor
  • 1031 Views
  • 3 replies
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Include Time based automation rules

Because not all the selling channels have a "Ship By Date", is there any way to set an automation rule based on order import time? Let's say " if orders imports before 1 pm put the tag "Ship Today" ", or put the order on hold until tomorrow.that woul...

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Boris_B by First-timer
  • 670 Views
  • 1 replies
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Amazon Australia Fulfillment

Hi guys,hope you are wellI notice we have Amazon US and CA fulfillments available but not Amazon AU.. can we please add Amazon Australia to the list? They have recently started their Multi-Channel Fulfilment (MCF) order function on the Australian sit...

alimudar by First-timer
  • 613 Views
  • 1 replies
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New automation rule - length of customer name

Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid" when creating the shipping label. Our orders come from Mage...

Shipping notification emails

Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave

Filter by Ship date

Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.

lukep by New Contributor
  • 1568 Views
  • 3 replies
  • 2 kudos

Resolved! Feature Request - Automatic authority to leave

Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't h...