Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items whic...
Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...
Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...
I worked with Shipstation support and they suggested I bring this up to the community. The add on is $150 per month and I asked Shipstation if there was a way to run a report from dates in the past to see if I would save more if I added the Rate Shop...
We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a...
It would be fantastic if Automation triggers and actions could use "Today's Date" as an input/output.IE, a customer order has next-day shipping. Set an automation to the mapped service to set the Ship By Date as "Today's Date".You can manually set th...
In the Products API the UPC field is missing. This is an essential field to be able to scan items in most shipping systems and we need to be able to track and update it.Please add the UPC field to Product Get and Update API actions.
Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.
We run an online store using WooCommerce, and have workflows that trigger depending on where in the flow an order is. The one blocker we have is that ShipStation does not send the data back to our site when an order is `Out for Delivery` or `Delivere...
I’d like to suggest a feature enhancement focused on improving automation within the platform. Currently, ShipStation handles split shipments by creating multiple separate shipments for each package. While this works, it can lead to inefficiencies, e...
Been using ship station, for the past 8 years, we have now started using Shopify to integrate our dealer sales over QuickBooks but have noticed a revolving issue, that our dealers can't use the net 30 Payment details that shopify allows to ship our p...
Hello everyone, I am new to this forum but I managed to scan through some related posts but I couldn't find the answer or advice. Can the "Scan to verify and print" be somehow automated to print the label right after all items are verified? I'm tryin...
We are having the issue of the Shipping Strategies not working with presets or bulk update.We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the...
Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...
We create personalized products. As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split. At times we have notes that are left for th...
I'm sure it's been mentioned before but after speaking with an SS representative on chat, they urged me to post on the forum to help back this idea. Allowing users to create custom order status folders in Shipstation would be extremely helpful. These...
I wish we could filter shipstation by discount code used. When we run special promotions, we want to set up automations so that our orders get different tags/notes based on the discount code.Currently the discount code exists as a line item. Although...
With the new Auto-Split feature, orders split based on the Auto-split Option dropdown (see attached 1)This is fine, but creates an extra step when it is time to print.The order containing items with this flag split off by themselves, and must be re-c...
Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow ju...
We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of sin...
For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining ...
Allow the notes to buyer field to be accessed through the API. It is the only field that we can print in our current plan and It makes no sense that I can't update this field.
Is there a way to setup ‘Charge shipping to recipient’ in Automation rule? I do not see that option. Now we use 'Charge shipping to 3rd party' if customer prefer to use their shipping account. There is 5% service fee charged by carrier like UPS with ...
To help our work flow, we use notes feature alot between customer service and our shipping department. When customers make a change to an order or something customer service puts a note to our shipping department in an order. We really need an alert ...
Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...
Sometimes we create shipments more quickly than Amazon wants to accept them, which results in our orders appearing unshipped to Amazon and Shipstation receiving a 429 error back. Then our account at Amazon gets a wrist slap for not shipping orders in...
We do not have a plan that allows for custom shipping list templates and can only print out the Notes to Customer field. I am trying to make an API post to add a string to that field and it is not available through SS API. Can the devs please make th...
I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
I chimed in on https://community.shipstation.com/t5/Orders-Shipment-Management/Add-ability-to-see-weather-at-destination-location/idi-p/4761 but that's a 2018 post that saw pretty much no attention. As a food service shipper weather is insanely impor...
Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...