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Customs Declarations - Bulk update QTY

I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not ...

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Flip 8.5x11" labels

We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...

abe117 by First-timer
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Automation Rules Not Being Applied All The Time

Hi team,I've noticed that occasionally my automation rules are not being applied. I used to never have this problem. But now the only workaround is to refresh my orders, then go to automations and reprocess the rules. Then everything gets fixed. Is t...

hkalebjian by Occasional Contributor
  • 80 Views
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filters not working

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...

Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Inventory Managment

Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...

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BrandonT by New Contributor
  • 117 Views
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Auto route labels to correct printer

It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.

ChrisB1 by First-timer
  • 110 Views
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Automation - Select 3rd Party Service

In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list o...

lindsay2 by First-timer
  • 180 Views
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SKU Override for Orders Pulled From Sales Channels

Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain...

Jakgun by First-timer
  • 154 Views
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Automation "Adjust Order Weight" not functional.

I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...

Export Orders Automatically

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...

Puffy by First-timer
  • 734 Views
  • 5 replies
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4D boxing algorithm

Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big...

khardy by Occasional Contributor
  • 515 Views
  • 3 replies
  • 1 kudos

Shipping Carriers

Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??

Resolved! Feature Request - Automatic authority to leave

Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't h...

Deducting Inventory Count

Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack). My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on...

info160 by New Contributor
  • 373 Views
  • 1 replies
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Create Automation rules from ShipperHQ Data

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...

Ghiath by New Contributor
  • 889 Views
  • 1 replies
  • 1 kudos

Import Product Service

Is there a way to import Product Service orders from Square Space? I have influencers that need to enter their shipping information but if I create a physical product, then they will be charged a shipping fee. My current remedy to this is to create a...

Inventory Management

Whats the point in Inventory Management if it doesnt update stock on the selling channels that the orders come from?It means that you have to update all selling channels daily with stock levels??

Label without order API Help needed

I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be do...

Davidc by Occasional Contributor
  • 805 Views
  • 2 replies
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Automation Rule to cancel SKU

If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items. I want to stop certain SKUs from importing. If ...

Davidc by Occasional Contributor
  • 434 Views
  • 1 replies
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Return Portal Questions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...

Davidc by Occasional Contributor
  • 448 Views
  • 1 replies
  • 0 kudos