Hi, I have an IT-related question regarding ShipStation Connect. We need to silently install and deploy ShipStation Connect to multiple users. We use a software deployment tool called PDQ Deploy. I discovered that the "/S" parameter works great for t...
Say I have a bundle product called bundle1 that contains item 1 and item 2. I have item 1 set to Autosplit. So when bundle1 imports to Shipstation it splits item 1 from item 2 into a new shipment. The logical thing to me would be for the product ship...
I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not ...
We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...
Hi team,I've noticed that occasionally my automation rules are not being applied. I used to never have this problem. But now the only workaround is to refresh my orders, then go to automations and reprocess the rules. Then everything gets fixed. Is t...
After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...
Currently when orders are imported into Shipstation from the Amazon store, they are tagged with the time in which they are pulled into ShipStation, not the time that the order was placed. This is information that is available to be pulled from the Am...
Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...
With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than...
Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...
It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.
In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list o...
Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain...
I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
Being able to select different shipping cutoff times for different shipping carriers will make life easier for shippers and carriers. Most all companies use more than one carrier to ship packages. Our company, and many others like us, utilizes pickup...
Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...
Hey!Wanted a possible way where when one of my staff completes/fulfilled an order on shipstation on their account, shipstation can send information to Shopify where it will show who shipped the order. Similarly as to when on shipstation an order is f...
When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION ...
REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and have the totals add together! It just keeps the total of the Remaining order only. *Clearly this does not work if you want full insurance coverage of...
Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big...
Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??
Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't h...
Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack). My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on...
Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...
Is there a way to import Product Service orders from Square Space? I have influencers that need to enter their shipping information but if I create a physical product, then they will be charged a shipping fee. My current remedy to this is to create a...
Whats the point in Inventory Management if it doesnt update stock on the selling channels that the orders come from?It means that you have to update all selling channels daily with stock levels??
Hello is there a way to import customs declaration information when we import orders from a csv file? There doesn't seem to be a mapping option for this and we end up having to input manually the item type, country of origin, harmonization codes etc ...
I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be do...
If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items. I want to stop certain SKUs from importing. If ...
Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...