Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed t...
We desperately need a HighLevel to ShipStation integration. We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders....
My job works with sending samples to people and I found about 40 people that we sent doubles or triples to accidentally. I contacted support to see if there is a way to flag when packages with the same sku are being sent again and I was recommended t...
When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION ...
Howdy Shippers,To those using the new pick to tote feature, how are you all finding it?Any tips would be grand!One thing I have noticed is the product images are not showing on the screen.CheersSR
Most of the orders that I receive are valued at more than $100. The issue is that I don't want to pay for expensive insurance based on the amount paid by the customer, but instead want to set the insurable amount to $100 which is the maximum carrier ...
It would be helpful to have line item associated fields in the automation function e.g. line item value - as we had a situation where we had 0 value goods which build up parts to bigger orders, these come through with no commercial value, or item val...
Managing tags is one of the most powerful ways to organize and automate workflows in ShipStation. However, the current API requires a separate call for each tag added or removed from an order. This quickly becomes inefficient when managing orders tha...
I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
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Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...
I wish there was a way that ShipStation would auto fill added Declarations or from a New Order from the SKU number if it's in the Products. I don't see why it couldn't do that, if it does am I missing something? Thanks!
When you combine two orders, usually the shipping cost is higher than necessary. You have to manually refresh the shipping rates to then get the lower, correct postage.Perhaps this could be done automatically when orders are combined.
let’s say we have an order with 7 items come in. In that order, there are three types of items. We need the auto-split feature to have an option where it can divide into three separate shipments on import. As it stands, if I use your auto-split featu...
We uncovered an alarming issue. We had an automation rule in place for months (if not years) that looked for an order tag, and if that tag was on an order the rule would assign a 3rd party shipping account for billing. In this case, it would assign t...
Pretty much every software my company currently uses has integrated some type of AI engine to leverage the available data in their system to identify opportunities to save money, add efficiency and/or optimize reporting insights that will help you gr...
Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...
It would be helpful if we could automate order numbers when they import from an API source (integrated store). Please consider adding this feature.
We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label...
We are currently using Ship Station's Auto Order Routing feature. The issue with it is that you have to manually activate which of your warehouse locations stock that item. It does not currently take into account items that went out of stock at one o...
Hello,I’m reaching out with a question about ShipStation Connect compatibility with a couple of scales we have in stock at our location. We’re running into some frustrating issues with ShipStation Connect not recognizing these devices over USB.The sc...
I just want to comment at how disappointing Shipstation has been, as a monopolistic company. Users dealt with YEARS of having subpar features (ie: 6 years for a toggle to hide left sidebar) and waiting YEARS for feature improvements (ie: 8 years for ...
Hey! My team has been using Shipstation through the web browser since September of last year (2024) on our regular computers. I am in charge of new sorts of automation and production management, along with process development for reference.I have rec...
Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thin...
When orders are imported to ShipStation, the Customs Declaration is pre-filled using the values set up in the Customs tab of the product information. Unfortunately, for many businesses it is borderline useless to only allow a single, fixed value to b...
We just started using Rate Shopper and it is a huge time saver for our multple UPS accounts. However, there are still areas it is severely lacking any time savings at all.The Fedex One Rate program allows you to ship for a low flat rate that is often...
I am new here and learning now to get my Wix store integrated with Shipstation.Wondering if people have some thoughts on how to implement this...My Wix Store has an item Product A that can be purchased. Product A has to be shipped as two items - Box ...
We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a...
I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developer...
As a Shipstation customer using the Shopware v6 connector for the past two year, we are aware of the benefits and limits of this connector.One limit we are hoping can be resolved is the communication of preffered services from our Shopware store to S...
