ShipStation Features
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Mark Shipped Carrier options/Automation

I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a ...

bcraig by New Contributor
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What is the best way to duplicate an order?

Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate...

Filtering Out Certain Products In Automations

Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages. Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!

ekatz11 by First-timer
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How to automatic add Tags into split-ship

I have Tags applied to orders using Automation Rules. One of them is necessary to our Inventory System deducts the product.But when an order needs to be Split-ship, the Tag is not automatically applied to each part of the split shipment. Unfortunatel...

leofaria by New Contributor
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Printing packing slips on Thermal receipt papers

Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Than...

Unable to Process Batch

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
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Advanced Automations Lesson

Is it possible to have hold a webinar regarding the Automations? I love how they work, it makes everything much easier however I have a few that do not quite function as intended and I would like to see a more advanced lesson that moves past the whol...

Address verification, postal zip code error

I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addres...

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kayla-zk by Contributor
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Amazon Australia Fulfillment

Hi guys,hope you are wellI notice we have Amazon US and CA fulfillments available but not Amazon AU.. can we please add Amazon Australia to the list? They have recently started their Multi-Channel Fulfilment (MCF) order function on the Australian sit...

alimudar by First-timer
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New automation rule - length of customer name

Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid" when creating the shipping label. Our orders come from Mage...

Shipping confirmation missing

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...

ojj by New Contributor
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Shipping notification emails

Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave

Filter by Ship date

Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.

lukep by New Contributor
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  • 3 replies
  • 7 kudos

Get batch id from order

Original post from user Jim Butler I have an 'On orders shipped' webhook which posts to our server a 'resource_url' with a batch id, https://ssapi11.shipstation.com/orders?importBatch={{BATCH_ID}}. Is there a way in Shipstation given an order id to f...

SarahATX by Moderator
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Needs Assistance: Automated Weight Issues

Originally posted by Andy Lehman I am selling fishing jig heads online. The heaviest one is less than 2 ounces and I have set it up as such on ShipStation. However, when customers order 3 or 4 packages, the system automatically sets the package weigh...