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Shipping confirmation missing

New Contributor

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order number automatically generated. How can I fix this?



Hi @ojj , 


Welcome to the community, we are so happy to have you here with us. 


I know you posted this yesterday, were you able to find this order or is it still missing? If it is still missing, can you let  us know:


  • What steps have you already attempted so far? 
  • If you were able to check the On-Hold and Cancelled statuses? 


-Erin: Your Friendly ShipStation Community Manager 

The label was never completely missing. It was in the label queue. The problem is it never appeared in the shipments grid, where every other manually entered order appears. I'm trying to learn what happened or what went wrong.

Thanks for letting me know. I am going to DM you with some questions. I want to see if we can figure this out together as other members would unlikely be able to assist here.