ShipStation Features

How to display Order Comments (from BigCommerce) on Packing Slips or Labels in ShipStation?

We need to display our customers' PO#'s on the labels, and the PO# is always inputted into the Order Comments section in BC.

MID Customs fields to be linked to sales channels or product database

Hello We are required to fill out MID information in customs declarations for all orders now. However the new MID filed in "Declarations" has to be filled out manually for each product for each shipment. It would be better if this could be populated ...

URGENT: add Zonos API Support for Canada Post Carrier Accounts so we can send to US!

we now need to use Zonos through canada post to have the tariffs billed to us for shipments into the USA. I want to continue to use shipstation but since this isnt supported i had to downgrade my acct as i can no longer use shipstation essentially. w...

Shift4Shop - Checkout Rates Integration

Just received an email about realtime Checkout Rates - this great "new" feature that is NOT available to Shift4Shop usersWhy???Please make available for the Shift4Shop platform

Auto Fill Declarations

I wish there was a way that ShipStation would auto fill added Declarations or from a New Order from the SKU number if it's in the Products. I don't see why it couldn't do that, if it does am I missing something? Thanks!

Make it easier to repopulate customs declarations

Shipstation does not do a good job of maintaining the customs declarations when orders are merged, split, or edited - I will often be ready to ship an order only to find that the customs declaration is empty, or includes items that are no longer on t...

Enable autofill for all text fields please!

Any workarounds on Chrome to enable autocomplete/autofill on all text fields? Especially on international declaration fields for HS codes and item description. Workflow is so slow otherwise. I am coming from "Paypal shipping powered by Shipstation" a...

Hold at Location

Hello, Currently, ShipStation only offers the 'Hold at location/post office' option for Purolator.We would like ShipStation to support this feature for Canada Post and FedEx as well.Thanks

Configure Shipment

We noticed something over this last week or so and can't figure out how to change it. When an order has multiple items, the Shipping section presets weight, size, and service as though it is one package. We did not create that automation and we can n...

Feature Request: Shopify Terms

Our company would benefit greatly from being able to add the terms from our Shopify orders to our packing slips. Specifically for Wholesale customers who like to see their payment terms on the slip that gets included with our packages. From talking w...

Combined Orders should both update from the Storefront

Hello,We are very good users of the combined orders feature because of our shipping needs. We realized recently that any combined orders that are not the surviving one will not update any changes made in Shopify.This can create inventory discrepancie...

Refresh Postage After Combining Orders

When you combine two orders, usually the shipping cost is higher than necessary. You have to manually refresh the shipping rates to then get the lower, correct postage.Perhaps this could be done automatically when orders are combined.

Auto-Split Feature Update Needed

let’s say we have an order with 7 items come in. In that order, there are three types of items. We need the auto-split feature to have an option where it can divide into three separate shipments on import. As it stands, if I use your auto-split featu...

Scan - Unit And Case pack (Mastercase)

Hello, We would love you to add a feature in "scan to verify" to Scan Case pack & Unit pack. Shipstation would understand that Case = X Units and Y Units = Case and they are interchangeable. This would allow us to simply scan big orders using the Cas...

Cannot print labels

ShipStation Support, pls refer to case number: 8431466I get this error when batch printingRESPONSE:{"Errors":[{"Message":"Value cannot be null.\r\nParameter name: fileStream","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":nul...

Show 'Mark as Shipped' Orders in Shipping Manifest

Our team uses the Shipping Manifest report to monitor daily performance in terms of units/packages shipped.For a number of our larger orders, they must be shipped LTL - we arrange for pickup outside of ShipStation, and use the 'Mark as Shipped' featu...

Ship From Company name not being pulled from "Ship From" profile.

When needing to drop ship a package, we've set up a number of "Ship From" profiles. This process seems to be pretty straight forward. You enter the "Full Name", "Company Name", "Address", etc. of the company that the package(s) are being "sent from"....

Update all relevant shipping details at product creation

We currently have the setting enabled to automatically create a new sku when the first order is placed. That works final but it doesnt include all the relevant info needed for shipping.I’m looking for a solution that can dynamically update a new prod...

Phone Support Has Become Useless

Has anyone else been frustrated with the phone support? Previously I would say it was the best customer service ever across anything Ive ever used in my entire life. I am getting passed to dispatch in foreign countries who are reading off scripts and...

Pop-up Shipping Selection Window Cut Off at Bottom

Has anyone else had this issue?When I drill into an order to select package options, the pop-up window that appears at the bottom is cut off. I can’t see the shipping estimate or transit time unless I hide my Windows taskbar.Browser: Chrome (latest v...

Add Amazon Buy Shipping Support for 3rd Party Multi-Channel Software

Hi, I see that you currently support Amazon Buy Shipping functionality for Amazon orders sent through Rithum, but it would be great if you would expand that functionality to other competing platforms such as ChannelEngine, SellerActive, Listing Mirro...

Cannot Update Credit Card in Payment Settings (urgent)

I cant successfully change my card for labels, or subscription.Its been two days of the same error, and i've noticed a new layout in the payment settings area. (Now you can have multiple cards saved as apposed to having to replace the card used for l...

Declarations Statement

There is an option for an auotmation rule to apply a declaration statement for FedEx only shipments, however this doesn't actually add the declaration to the auto generated Commercial Invoice. There is a field for it on the PDF, and the rule says it ...

Printable Order Summary with Postage + Customer Phone Number

Hi,Got an instance where our team needs some additional fields being added to the printable order summary.Is it possible to create a printable order summary that contains:1. Postage Charges2. Customer Phone number

customizing packing slip item name text color based on item names

I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Titl...

Pick Up by Customer

I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from Shi...

Automate Mark As Shipped For Local Deliveries

We have a client that we deliver to their many locations around the area. Our driver then has to come back and mark each order MARK AS SHIPPED which is time consuming and doesn't always get done. Shipstation has barcode functionality for so many othe...

Standardized Addresses When Verified Function Problem

We came across a problem with the "Standardized Addresses When Verified" Function arbitrarily changing the zip code on an address from Doral, FL from the one on the eBay sale. The correct address was in eBay, but when it populated over to the Shipsta...

Print Label By Scanning Product SKU

Hello,I hope you're well.I was wondering if you could possibly print the label by just scanning the product SKU code alone. Apparently this isn't a feature but I was under the impression it was.Thanks!

Shipsurance is a scam!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....