export template
There is no item description and item SKU the most essentials order info on the custom export order template.
Forum Posts
Automation "Adjust Order Weight" not functional.
I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
Xero Integration
Hi there, is there any plans to integrate with the accounting software Xero?
How to edit email templates
I would like to edit the shipstation email that sends out for shipment notification. I can see the edit button when I click the three dots next to it but its greyed out! Is there a way to edit the default email or do I just need to create a new email...
How do I cancel my Kuku FM autopay subscription
To remove or disable Autopay on Ku-ku -Fm, navigate to the AutoPay settings in your profile, Ku-kufM contact us:00,923-6611-889✓auto pay request deactivate..
Packing Slip
Hi everyone,I’ve noticed that the default packing slips include an extra “related products line” that shows additional information on the description section under each item. In my experience this creates unnecessary confusion because it makes the sl...
Product Bundle variables for packing lists and pictures
Hello,There needs to be a variable to call on our custom packing slips that can reference back to the bundle SKU that each component is from. The order page lists this bundle sku no problem - I want a way to call it for my packing slips.Also the imag...
Discounts Not Shown on the Label
We want to have a feature that will automatically declare discounts on orders, rather than manually changing (especially considering that on our site we have plenty of one off codes) and if we don't manually change them, it can cause problems on the ...
Store
Attention ShipStation Software Engineers and Developers: Please consider implementing a feature that allows for the complete deletion of a store, rather than simply making it inactive. Additionally, I have been experiencing intermittent issues with s...
HELP SHIP STATION NOT WORKING
Ship station has all kind of crazy pricing for my customers and wont read real time rates. I keep loosing sales because of this. They blame big commerce and big commerce blames ship station. What is my best bet here? Shipper HQ any better??? I need a...
Batch Add Harmonization Field
Would love to see the ability to update the Harmonization Field in batch orders. For businesses who only ship one product with the same code this would allow us to actually batch print. Currently have to go into each order and manually update the har...
$4 Adjustment per Package for "FedEx from ShipStation" in Regular Pickup
I need someone to explain this. My company pays for our daily FedEx pickups on our FedEx account. But we rate shop for the best possible price for each shipment at the requested service speed. Why does it matter if I'm putting a "FedEx from Shipstati...
Automation Rule: Assign Orders to Multiple Users
Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...
error connection to walmart store
An error occurred attempting to update orders: Input string was not in a correct format. anyone else getting this?
Add: Batch Return Label Printing using a DIFFERENT Return Address
you already enabled batch return labels. Please add the ability to return the labels to a DIFFERENT Return Address. PLEASE!!!
Scan to Verify Tag
It would be great to be able to add a condition for scanned/verified. Currently its a very manual process to tag each order scanned/verified. Please make it so that we can create an automated rule to add a tag to an order once the shipment is scan/ve...
How to display Order Comments (from BigCommerce) on Packing Slips or Labels in ShipStation?
We need to display our customers' PO#'s on the labels, and the PO# is always inputted into the Order Comments section in BC.
MID Customs fields to be linked to sales channels or product database
Hello We are required to fill out MID information in customs declarations for all orders now. However the new MID filed in "Declarations" has to be filled out manually for each product for each shipment. It would be better if this could be populated ...
URGENT: add Zonos API Support for Canada Post Carrier Accounts so we can send to US!
we now need to use Zonos through canada post to have the tariffs billed to us for shipments into the USA. I want to continue to use shipstation but since this isnt supported i had to downgrade my acct as i can no longer use shipstation essentially. w...
Shift4Shop - Checkout Rates Integration
Just received an email about realtime Checkout Rates - this great "new" feature that is NOT available to Shift4Shop usersWhy???Please make available for the Shift4Shop platform
Auto Fill Declarations
I wish there was a way that ShipStation would auto fill added Declarations or from a New Order from the SKU number if it's in the Products. I don't see why it couldn't do that, if it does am I missing something? Thanks!
Make it easier to repopulate customs declarations
Shipstation does not do a good job of maintaining the customs declarations when orders are merged, split, or edited - I will often be ready to ship an order only to find that the customs declaration is empty, or includes items that are no longer on t...
Enable autofill for all text fields please!
Any workarounds on Chrome to enable autocomplete/autofill on all text fields? Especially on international declaration fields for HS codes and item description. Workflow is so slow otherwise. I am coming from "Paypal shipping powered by Shipstation" a...
Hold at Location
Hello, Currently, ShipStation only offers the 'Hold at location/post office' option for Purolator.We would like ShipStation to support this feature for Canada Post and FedEx as well.Thanks
Configure Shipment
We noticed something over this last week or so and can't figure out how to change it. When an order has multiple items, the Shipping section presets weight, size, and service as though it is one package. We did not create that automation and we can n...
Feature Request: Shopify Terms
Our company would benefit greatly from being able to add the terms from our Shopify orders to our packing slips. Specifically for Wholesale customers who like to see their payment terms on the slip that gets included with our packages. From talking w...
Combined Orders should both update from the Storefront
Hello,We are very good users of the combined orders feature because of our shipping needs. We realized recently that any combined orders that are not the surviving one will not update any changes made in Shopify.This can create inventory discrepancie...
Refresh Postage After Combining Orders
When you combine two orders, usually the shipping cost is higher than necessary. You have to manually refresh the shipping rates to then get the lower, correct postage.Perhaps this could be done automatically when orders are combined.
Auto-Split Feature Update Needed
let’s say we have an order with 7 items come in. In that order, there are three types of items. We need the auto-split feature to have an option where it can divide into three separate shipments on import. As it stands, if I use your auto-split featu...
Scan - Unit And Case pack (Mastercase)
Hello, We would love you to add a feature in "scan to verify" to Scan Case pack & Unit pack. Shipstation would understand that Case = X Units and Y Units = Case and they are interchangeable. This would allow us to simply scan big orders using the Cas...
