ShipStation Features
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3pl feature doesn't allow stores to cancel orders

I was very excited to see the new 3pl feature, and have switched one of my clients from being a regular store to a 3pl client with their own account that integrates to mine. Unfortunately, it seems like we are going backwards in some areas with this ...

Dropping devices (printers & weigh scale)

We use Shipstation Connect to talk to our printers and weigh scale. Connect seems to be, somewhat regularly, dropping the connections with these devices. We also find when it happens, Connect needs to be re-installed too. The printers & scale are loc...

MrCroquet by Contributor
  • 9611 Views
  • 19 replies
  • 7 kudos

Want to set Reporting Category with Automation

We're a growing fulfillment center with over a dozen clients' shopify stores all hooking into our shipstation. In order for us to separate out these clients' products, we use the Reporting Category feature. We've mass-imported all of the existing pro...

JPatCRWN by New Contributor
  • 236 Views
  • 1 replies
  • 0 kudos

UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 7989 Views
  • 14 replies
  • 1 kudos

Customer support taking a full week to respond...

Hello. I'm wondering if anyone else is having the same issue where shipstation is taking over a full week to respond to questions that are being asked in your open support cases. I'm at a loss as to what to even do anymore here. It feels s though I'm...

Allow to get label printed date via API

With our workflow, we print the label few hours later after it is created, right at the point it is being shipped out.If we are able to get label printed date programmatically, we can send an email to a client that their order has been shipped exactl...

josh_gfb by First-timer
  • 227 Views
  • 1 replies
  • 0 kudos

Multi- Package Presets

Is there a way to set multi package presets? Lets say I have 1 product that weighs 54lb and has a box size of 13 X 13 X 16. I have the preset for if a customer orders 1 but I would like to have if they order 2 or 3 that it automatically set up 2 or 3...

Bshaffe by Rookie
  • 208 Views
  • 1 replies
  • 0 kudos

Emails going to SPAM

Last year we began using our domain to send both Shipping and Delivery notifications. We carefully went through the set-up process and we have green lights on set-up!About 5 weeks ago we began getting emails from customers asking if their order had s...

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Request for Metric to Measure Timely Deliveries

It would be incredibly helpful if there were a way to measure how frequently couriers are on time with their deliveries. A metric showcasing this would greatly benefit our team, and I believe it would be valuable for other businesses that rely heavil...

More choices for Service in automations

I currently have 3 UPS accounts and I'm only able to choose the default one when setting up my automations. I have 3 different accounts because I ship from 3 different locations. It would be awesome if we had the ability so select from all registered...

MarkHT by First-timer
  • 234 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot Pay for Subscription

The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...

PPE by Occasional Contributor
  • 6942 Views
  • 11 replies
  • 4 kudos

Net 30 Intergration With Shopify

Been using ship station, for the past 8 years, we have now started using Shopify to integrate our dealer sales over QuickBooks but have noticed a revolving issue, that our dealers can't use the net 30 Payment details that shopify allows to ship our p...

ZDPR156 by First-timer
  • 687 Views
  • 2 replies
  • 1 kudos

ParcelGuard Claims Experience as of July 2024

Anyone used ParcelGuard Claims recently? Meaning in the past few months from today July of 2024We are coming back to ShipStation as we currently using Veeqo and we are an Amazon FBM using CSBAWe have seen all the comments on ShipInsurance but would l...

Netology by Occasional Contributor
  • 1510 Views
  • 3 replies
  • 0 kudos

EORI number automation

Our website collects EORIs and exports them in the XML.In a post Brexit world it would be extremely useful if ShipStation picked these up and included them in commercial paperwork submitted to couriers and then customs.It would also be useful if it w...

Samaustin by New Contributor
  • 197 Views
  • 1 replies
  • 0 kudos

Add new feature

Adding a feature in ShipStation to show only one specific shipping account for a specific store would be very convenient.

mike by First-timer
  • 219 Views
  • 1 replies
  • 0 kudos

Packing Slips Not Readable

We don't need customization, we just need the default to actually be readable. The packing slips print so poorly on 4x6 they are useless. The Label prints just fine but the text on the packing slips is so small and thin they don't print well. Please ...

Sibil by First-timer
  • 1012 Views
  • 6 replies
  • 2 kudos

Delivery notification is not sent to custom store!

Hi, The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. We do not have any API or a notification’s system that notifies the stores when an order has been suc...

Ansh by First-timer
  • 266 Views
  • 1 replies
  • 0 kudos

Combine SKUs on packing slip

Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from t...

Daylon by Occasional Contributor
  • 428 Views
  • 3 replies
  • 1 kudos