ShipStation Community

alainsblacksmit · 07-08-2024

I'm wondering if anyone has experience or advice on how to dispute shipping adjustments from UPS. Recently, I've encountered a few adjustments that I believe may be incorrect, and I'm unsure of the best way to address this issue.If anyone could share...

alainsblacksmit · 08-13-2023

It appears that Shipstation has stopped automatically importing the customer's phone number for Canada Post's labels. This change has required us to manually input a phone number on each individual label in order to proceed, which has added a signifi...

alainsblacksmit · 09-08-2023

As of today, the issue has been resolved. I'm able to print my labels again without needing to modify the phone number.

alainsblacksmit · 09-04-2023

Here's the reply I received from customer service:"The error is due to the Canada Post migration that started around 2 weeks ago which has affected the new Canada Post integration. It does appear that Canada Post made changes to their API last week t...

alainsblacksmit · 09-04-2023

I realize I'm revisiting a post that's over a year old, but I'm curious—did you ever find a workaround for this issue?

alainsblacksmit · 06-01-2021

This issue has been around for 2+ years. It seems unlikely to be fixed anytime soon. Maybe there's a workaround by using an automation rule to edit the customer's phone number?

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Disputing UPS Shipping Adjustments

Issue with importing customer phone numbers for Canada Post labels

Re: Issue with importing customer phone numbers for Canada Post labels

Re: Issue with importing customer phone numbers for Canada Post labels

Re: Phone Number Error Code

Re: ERROR- Ship To Phone must be no longer than 25 characters.