ShipStation Features
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HS Tariff Import from Shopify

Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...

Transffering HS codes from Shopify to Shipstation

Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. W...

Maiwa by First-timer
  • 3 replies
  • 1 kudos

Printing More than 3 Label Messages Per Shipping Label

We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit o...

ekatz11 by First-timer
  • 1 replies
  • 2 kudos

Packing Slip for #10 Windowed Envelope

Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template ...

Monthly Fee

Shipstation needs to have a plan in between the Starter and Bronze plans that would cost $19.99 a month for 250 shipments. This would be a great fit for smaller growing business'. Thank you,

water80 by First-timer
  • 0 replies
  • 0 kudos

Help Images

Hello is support still offering help?Has anyone had issues with product images not loading on shipstation?

FazStore by Occasional Contributor
  • 0 replies
  • 0 kudos

Can I put two boxes in one shipment?

I have flat rate shipping on my products and was wondering if I can combine two packages into one shipment? Currently when I get an order for two or more items I split the shipment and then I just create separate shipments. Generally space does not a...

Error message....

I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...


Deleted my main account - Now what ?

Hey Everybody, I had 4 accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called customer support and asked them to delete 3 of them. Apparently, one ...

Rethink the KG & Grams separate boxes

Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 , g 500). The coding can eas...


When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment?

R2D2 by First-timer
  • 0 replies
  • 0 kudos

New Layout More Steps to view promo code

In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer addr...

Bug Report: Tag does not work with filter right away

Hi Everyone,We'd like to report a bug from the recent interface update.To repeat the bug, you will go to "orders" view -> tag a random order with "my tag"(for example) -> then immediately filter all orders by "my tag".You will NOT see the order you j...

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admin81 by Contributor
  • 0 replies
  • 0 kudos

Harmonization Code Requirement missing after update

Under Customs info, please bring back harmonization codes being a required field for each item in an order. Before the update they were required to ship an order, which was great since they are required by customs. After the update harmonization code...

GRH by New Contributor
  • 0 replies
  • 0 kudos

Faster way to update product listing?

Products shows a listing of all active products. If a product is no longer active, it can be removed from this list by clicking on the product and de-selecting Active when open. If many products are outdated, or one product with many SKUs, replicate ...

FlatBike by New Contributor
  • 0 replies
  • 0 kudos

Down arrow hotkey not selecting orders (New Layout)

Hello,We are in the process of needing to use the New Layout as the Old Layout appears to no longer be updated/supported.We have a working scanner macro that uses the following commands in the Old Layout version:1. "/" - Search Order Hotkey2. "Send d...

tzeidell by New Contributor
  • 0 replies
  • 0 kudos

Use Custom Filed for Amazon Orders for Amazon Shipping

It would be great to use a custom field for Amazon order numbers to use with Amazon Shipping. In our case we import a different order ID into ShipStation and cannot take advantage of Amazon Shipping to purchase labels. We already import the Amazon Or...

sal2 by New Contributor
  • 0 replies
  • 0 kudos

Resolved! Can I create a second shipment in the same order?

I have the new view enabled, and with that, I can't figure out how to create a new shipment. If I revert to the old view I see the button called 'Create another shipment', but I cannot find a similar option now.We shipped a multi-package shipment to ...

Adding an external image URL to a packing slip

Hi! I'm trying to add an external image url to packing slip templates.It will only appear when adding "" to the front of the image URL, which servers as a resizer.Without this, only a small white box will appear.The problem is the ...

RobertMc by Occasional Contributor
  • 8 replies
  • 1 kudos

create another shipment for a prior order

In the newest shipstation, to create another shipment for a prior order you must click on the box icon on the left hand side of the order details and then click on the plus sign, there is no option to do it from the sidebar. This was possible in the ...

Faire and Shipstation Integration Cost Request

We need shipping cost information pushed back into Faire in the integration. Without it, we have to manually add to all Faire orders before we confirm an order has been shipped which greatly takes away the benefits of the integration in the first pla...

andie4 by First-timer
  • 1 replies
  • 1 kudos

Piling on on the new layout - not designed for me

I know it's traditional to hate a new interface - it's just human nature I guess.But I have to speak up on this latest because it's reduced my efficiency. Previous version was more compact and grouped things I actually used within easy reach. Now ? W...

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ssskeptic by New Contributor
  • 6 replies
  • 18 kudos

UPS CTP Large - missing produt bundle features

Hello,We are prepaid with shipstation through our UPS CTP Fund. It would seem our account is not able to access the product bundle feature unless we "Upgrade" our account to gold. Is this an oversight for these UPS prepaid accounts? IT seems the gold...

mattrav05 by New Contributor
  • 2 replies
  • 1 kudos