Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from t...
I would like to be able to display live rates from my account on my shopify store for my customers. I am in Canada
I cant stand the new order pop-out screen. Too much scrolling to get things done. Cant it be made scalable?
anyone knows what type of barcode SS uses? it reads something like this "ì^#^1418A660^=î" no idea what is it, order id of that order is "11117112048385002" I wanted to get same codes and be able to pull up order, I can use ORDER ID, but somethings ...
Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify. Has anyone figured out how to do this?
The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After prin...
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....
I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where ...
Hi Team,We have been buying shipping label through ShipStation. Our accounting team would like to keep a copy of invoice for record. But as of now ShipStation do not have a way to generate tax invoice for postage/s......
Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...
We'd like to be able to pull data through an API that is stored in Shipstation regarding address validation and more to the point, designation of whether an address is Domestic, Residential or International so we can apply the same designations withi...
Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as th...
So I have been having carrier adj from UPS that I also did not discover until March of this year and lost about $300.00 because my time to make a "claim" had passed 90 days. First how does a consumer know that these adjustments have happened, two how...
Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...
I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though. Can you give people the option for no shipping / label required for this i...
The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar...
It is imperative that we be able to see a column showing if the packing slip has been printed, in the Orders Awaiting Shipment tab. I have seen many other requests for this since as early as 2021. And the column is already available in the Shipments ...
It would be helpful if there was a way to cancel an order without voiding the shipping label.We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders ...
Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.
Canadian accounts don't support American Express (AMEX) as a payment method. This is critical for my business to continue with shipstation. Please add support ASAP!
Dear Team, I hope this message finds you well. I am reaching out to inquire whether Shipstation services are available both within and outside from the country, Peru. Thank you in advance for your support. Best regards, Rohith
Everyone inventory and ship from conditions are different. Although it's a great feature for single warehouse users. For multiple warehouse users, it's creates false positives. Please add a feature to turn it off.
Hi, this is a request to shipstation to develop a function allowing merchants to show all shipping options, not just the cheapest of a certain class. Let us merchants decide which are relevant. It would be nice to not show international shipping opti...
I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some pack...
We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded deli...
Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...
So we are in the process of merging two separate shipstation accounts into a single account with multiple users. We have everything in place, except for one thing. We have separate FedEx accounts for the two locations (using the "your carriers" optio...
Using Paypal ShipStation, we have suddenly received several adjustments using USPS Ground services. On all the notifications but one, the USPS Automated Package Verification information was the same with no changes to zip codes, size, or weight. None...
Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly. I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error. Of course, Shipstati...
Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accur...
