ShipStation Features
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Multiple Packing Slips Per page

Hello! I am trying to print two packing slips per page using a custom packing slip. I go to print out all of the orders for the day. When I select "Use Store's Default Template" it allows two per page, but any other template it won't allow me to prin...

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

Image 2022-09-27 at 7.46.16 PM.jpeg ss import line 11.jpeg Image 2022-09-27 at 7.46.16 PM.jpeg
teamLA by Contributor
  • 794 Views
  • 7 replies
  • 2 kudos

PLEASE ! Add UPS Simple Rate into Shipstation

Hello develop team of Shipstation. USPS have Flat rate (that is really good for shipping). Fedex after that release One Rate service (yes, that is supported on Shipstation) And why you forget UPS? UPS have Simple Rate (this service have been over 2 y...

leeshin by New Contributor
  • 2214 Views
  • 11 replies
  • 9 kudos

Needed to access help desk, I can't even access it.

Been a customer for 5+ years and the system is broken. Originally was going to send a message to support regarding a label generation error received (deposited balance $$ and no labels generated due to some technical error, great). Seems like I can't...

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NO CHAT! So tired of the runaround......Silver level

The last several months using SS have been abysmal. The new platform sucks and is way less productive than the previous 6 years!I do not get the bot, I do not get the chat option. How am I supposed to resolve issues or is this a way to get people bum...

fjabraham by Occasional Contributor
  • 239 Views
  • 2 replies
  • 0 kudos

Tracking Email to Certain Customers

We sell both wholesale and retail customers. We need to send emails to our retail customers, but not to our wholesale customers, since most of the email contacts are a central corporate email. We do not want to send them a tracking notification. An a...

ChrisCross by Occasional Contributor
  • 321 Views
  • 4 replies
  • 0 kudos

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 3448 Views
  • 8 replies
  • 4 kudos

Collection/Other Courier / pallet ship button

As much as we want to ship everything via ship station we have some stuff which just will never go through for various reasons, Collection, Other couriers. pallets. However our stock/shipping software will only mark something complete after we have d...

Chopkins by First-timer
  • 114 Views
  • 0 replies
  • 0 kudos

New Version ability to change hold date

We have held off upgrading, hoping that this oversight will be corrected. We have to place orders on hold in large numbers frequently and need the ability to change hold dates in batch also. This functionality was removed with this latest version and...

WooCommerce Shipment Tracking

Does ShipStation send tracking information back to the WooCommerce website and assign it to the correct order automatically? Is there a way to nicely display the tracking information in the WooCommerce customer account dashboard via a map, or display...

Packing slip border box for text

Hi, I'm new to ShipStation and I'm trying to print the return policy in the packing slip footer with a border box. I tried with the following code and no border box appears. Spoiler

Return Policy

Return Policy

I don't know why it isn't working. Coul...

Get Help Button

When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error. {"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}]...

TopEX by First-timer
  • 252 Views
  • 1 replies
  • 0 kudos

Can we please get a real bug report system?

This is NOT a real bug report system. Everyone is reporting bugs in what is effectively a "feature request" discussion board! This is crazy. There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet? This is...

alec1 by Occasional Contributor
  • 1861 Views
  • 13 replies
  • 27 kudos

Postcode ranges...

Hey everyone! We use a really specific local courier, that only delivers to a set number of postcodes... For example, they deliver to BS3 1XX but they do not deliver to BS31 1XX... This makes it tricky to write an automation rule, as if I write 'Post...

jbwogan by New Contributor
  • 206 Views
  • 0 replies
  • 0 kudos

Feature Request - Return Reason Editing

Hi there, In order to get useful data from customers for the reason they are making a return, it would be beneficial to be able to edit the list of reasons to remove unrelated choices like "rental" that may never apply to a specific business model or...

Jhuderis by New Contributor
  • 652 Views
  • 3 replies
  • 3 kudos

Shipstation really can not change back to old version?

There are so many inconveniences currently shipstation version.And there are 2 critical issues that make us to loose so much. 1. Can not select shipping service.This usually happen right after luch time.Once this issue starts, we can not use rest of ...

SNRT by New Contributor
  • 937 Views
  • 6 replies
  • 12 kudos

Your customer is HORRIFICl

WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY. I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!

tweezy79 by First-timer
  • 326 Views
  • 1 replies
  • 0 kudos

Shipstation customer service - Very disappointing

Wow- for such a great product Shipstation has seriously dropped the ball on customer service! Today I attempted to log in and ship a few orders from the weekend- Log in was fine- BUT THEN............ The system kept asking me to change my subscriptio...

CW by First-timer
  • 1374 Views
  • 4 replies
  • 2 kudos

Shipping Account changing when new service is selected

We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box siz...

ErinHBCS by Occasional Contributor
  • 270 Views
  • 1 replies
  • 0 kudos