Does anyone else have the print feature greyed out? I've cleared the
cache and still not allowing me to print locally. I don't even care
about ship station connect, I should be able to download and print,
I was in live chat and was informed that Amazon Canada FBA will not
import into shipstation. I found that indeed there is no setting in the
amazon settings under the Canada connection to "import FBA orders" .
Please say it aint so. This should be sta...
I was wondering if there were any plans to make it so that we can attach
our own commercial invoices to shipments, rather than use ones generated
through ShipStation??For example.. We have a shipment that needs to be
manually inputted into SS, there ...
The page keeps saying "Form submission failure: The information being
saved is not valid" when I try to change billing info for upgrading the
subscription plan.But I am sure that the card info is correct, because I
still use this card to place orders...
Hi everyone, I was wondering what people are doing to automate the
process of having the cheapest rate selected? I know Shipstation has
some automation that assists partially in this, but looking for how
people handle this. It would be great if Ships...
The new version has removed this and it's a critical part of our
business. We reship orders all the time. Our orders are big and
expensive. Mis-ships can be very costly for many reasons, not the least
of which is customer trust. I have no idea why on...
I want to set up an email template that would automatically send a
message to customers when their order ships. But I want the tracking
number to display, as just the tracking number, with it being a
clickable link taking the recipient to the trackin...
Is anyone else experiencing a problem where you have to re-select the
saved shipping service (ie. USPS Ground Advantage) in order to ship an
item, despite the item having saved shipping defaults (service,
confirmation packaging, weight, dimensions)?W...
Currently we print directly to our Zebra printer. The only issue is they
print upside down. All of the information at the top (weight, etc) is
printed directly over the UPS printing of our labels. If the labels
could be flipped, it would work perfect...
I understand ShipStation doesn't offer product label printing options in
their subscription model, but are there are any third-party integrations
available that would allow me to use some of the data from each
ShipStation order to print a label I cou...
So I have been having carrier adj from UPS that I also did not discover
until March of this year and lost about $300.00 because my time to make
a "claim" had passed 90 days. First how does a consumer know that these
adjustments have happened, two how...
got the email today that we were supposedly charged incorrectly from
may-june. upon viewing my billing history i noticed DOZENS of
adjustments that i was not even notified about. the reasons are not
valid - up-charged for incorrect dimensions, weight...
I had an instance where a customer experience associate changed an
address for a customer. The initial address was imported and was
assigned 1 day ground shipping service due to the zip code. The customer
requested the address be changed to a zip cod...
Been using shipstation for a year. All my woocommerce shipments used to
automatically notify marketplace after the shipment was scanned in by
UPS. Now, this rarely happens as of a month or two ago. And when it
does, there is no rhyme or reason. I ALW...
Having used Shipstation for 6-7 years - the platform is now almost
unusable. It started when they created a feature to have orders sync
real time with Shopify stores. This worked for a few weeks, then it
stopped working, now the refresh button on upp...
Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the
Ground Advantage option available yet. The first-class service has
technically ended for packages, but the USPS says they'll accept it
until September 30th. That doesn't leave muc...
Is there any way to see (without hovering over each one) which orders
that are Awaiting Shipment are from repeat customers? ShipStation can
show it hovering over an order, so you should be able to make a sortable
column with a checkbox or something l...
HelloI can't get support from Shipstation. They don't know how to fix
the software API to work for me (been waiting since October 2022)If
anyone else knows how to use it or can check to see if it is connected
properly please post below.
I am trying to get live rates on my magento 2.4.4 storefront to enable
users to select the shipping that would best suite them. As of right now
I have done everything in the documentation to enable this feature but
its not showing up in my storefront...
Is anyone else getting an unidentified "error" when attempting to bulk
upload tracking numbers? I've had this issue for over a month now and no
one is helping me from shipstation, despite it being "escalated" and
being told it is "of the highest prio...
The fact ShipStation is NOT responding to chat is BEYOND INFURIATING.
Sadly, ShipStation keeps going downhill. I am looking into both Pirate
Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they
do not pass on shipping discounts (un...
I'm surprised that there is not a feature to label a pick list in
shipstation. Something as simple as putting the name of the pick wave
would help to differentiate them when multiple are printing at one time.
Would this be a useful feature for other ...
I reached out to Shipstation support and they informed me that it is not
possible at the moment to add pickups (or marked as shipped orders) to
the weekly digest email. I would like to have manually marked as shipped
orders to be added to the Weekly ...
With the new version rollout a few weeks ago, the way shipping insurance
is calculated by default is now messed up. When you select the insure
package option, shipstation automatically grabs the total order price
including tax and postage rather than...
Hi. I wanted to know if anyone could help me with the ability to change
the 'on hand' and 'available' under inventory. For example, we have 1854
available for one of our products, but I want to change the 'on hand' to
1750. We would like for SS to de...
Shipstation connect wants to install everytime I login to my computer.
How do I stop it from asking everytime that I start my computer. I used
to have it installed, but uninstalled it and cancelled my account.