Print is still greyed out
Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right?
Forum Posts
UPS Pick Up Error
Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)
Import Amazon Canada FBA
I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...
Uploading Own Commercial Invoices
I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there ...
Resolved! Cannot Pay for Subscription
The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...
Automatically Select Cheapest Rate
Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...
Feature Request - Items in pack slip for a reship
The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust. I have no idea why on...
Resolved! Putting a tracking link into an email
I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...
Product shipping defaults not working
Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?W...
Zebra Labels need to be Flipped
Currently we print directly to our Zebra printer. The only issue is they print upside down. All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfect...
Product/UPC Label
I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I cou...
UPS Adjustments Incorrect/Denied Refunds/Being Overcharged after Label purchase
So I have been having carrier adj from UPS that I also did not discover until March of this year and lost about $300.00 because my time to make a "claim" had passed 90 days. First how does a consumer know that these adjustments have happened, two how...
invalid billing adjustments
got the email today that we were supposedly charged incorrectly from may-june. upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about. the reasons are not valid - up-charged for incorrect dimensions, weight...
Automation Rules
I had an instance where a customer experience associate changed an address for a customer. The initial address was imported and was assigned 1 day ground shipping service due to the zip code. The customer requested the address be changed to a zip cod...
Make the Shipments "Unknown" status icon more different from the "Delivered" icon
They have opposite meaning but they are both dark circles. Maybe make one a different shape or invert the colors.
Notify Marketplace no longer working
Been using shipstation for a year. All my woocommerce shipments used to automatically notify marketplace after the shipment was scanned in by UPS. Now, this rarely happens as of a month or two ago. And when it does, there is no rhyme or reason. I ALW...
Too many things are now not working
Having used Shipstation for 6-7 years - the platform is now almost unusable. It started when they created a feature to have orders sync real time with Shopify stores. This worked for a few weeks, then it stopped working, now the refresh button on upp...
spinning wheel
I am getting a spinning wheel while trying to view orders. Rebooting does not fix the issue.
Ground Advantage Not Available For Amazon Buy Shipping
Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the Ground Advantage option available yet. The first-class service has technically ended for packages, but the USPS says they'll accept it until September 30th. That doesn't leave muc...
View Repeat Customers at a Glance
Is there any way to see (without hovering over each one) which orders that are Awaiting Shipment are from repeat customers? ShipStation can show it hovering over an order, so you should be able to make a sortable column with a checkbox or something l...
Looking for API help from anyone available .. ShipStation has no options
HelloI can't get support from Shipstation. They don't know how to fix the software API to work for me (been waiting since October 2022)If anyone else knows how to use it or can check to see if it is connected properly please post below.
Magento 2.4.4 Shipstation live rates
I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront...
Mark as shipped Bulk - Error
Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...
CHAT -- no one is responding - DAY 5
The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (un...
Custom Pick List Title
I'm surprised that there is not a feature to label a pick list in shipstation. Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time. Would this be a useful feature for other ...
Adding pickups to Weekly Digest email
I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email. I would like to have manually marked as shipped orders to be added to the Weekly ...
WARNING! - New Insurance Default Coverage includes tax and shipping cost
With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than...
Inventory Managment
Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...
Shipstation connect wants to install everytime I login to my computer
Shipstation connect wants to install everytime I login to my computer. How do I stop it from asking everytime that I start my computer. I used to have it installed, but uninstalled it and cancelled my account.
When is USPS Ground Advantage being added to Amazon Buy Shipping?
Title says it all. Still no option to turn it on in Shipstation. USPS Ground Advantage is available directly from Amazon Seller Central, as seen here:
