Customs/USMCA Document upload and electronic Transfer??
Is there an option to upload and transfer customs/USMCA documents in Ship Station?
Forum Posts
How to get the shipped items in response for a getfulfillments API call
We are working on implementing GetFulillments API call and in between we found thatthe Fulfillments API response is not coming with ShippedItems. We tried to send IncludeShippedItems=true as we do it for the GetShipments API call.But this filter is n...
Feature Request, Include Sec. 232 Notes on Invoices
Hi. Due to new tariffs for shipments from Canada to the US, several packages have been returned because customs cannot see the supporting documents for aluminum/steel (Sec. 232) on the invoices. This leads to 50% tariffs being applied to our customer...
Attach customs forms for shipping from Canada to the US
Is there any way for me to attach the needed documents when purchasing labels through shipstation? All the Canadian users shipping across the border will need a feature like this.
Automation action to set insurable amount to $100 automatically
Most of the orders that I receive are valued at more than $100. The issue is that I don't want to pay for expensive insurance based on the amount paid by the customer, but instead want to set the insurable amount to $100 which is the maximum carrier ...
Revoking staff from voiding labels
Hi there! Anyone else come across this issue, where team memebers are constantly printing labels and voiding them because they missed a note, or they had to change something?
Bring back the US Customer Service team
The new outsourced Customer Service staff on Phone Support is the worst Support team I've ever spoken to. Not only do they NOT KNOW how to use Shipstation, they won't ask questions to get clarification. I have to go around in circles repeating myself...
expected day of arrival
it was good on the old interface to be able to see when the shipment was projected to get there before you purchased a label. it showed this info right under the price as in the attached photo of a ups quote.
Customer Engagement Insights Broken for Months
My customer engagement page has been broke for months now and i keep getting the runaround from support.here is what it looks likeAm I the only one who has this issue?This is pretty ridiculous that a main feature can't be fixed in a reasonable amount...
Change Log
Any chance Shipstation will introduce a change log for new features? I know you have the blog, but you never update it. There have been heaps of changes especially around API's but nothing is announced except for replys in existing threads.Something ...
Error -- An error occurred attempting to update orders: The connection appears to be invalid,
getting this error An error occurred attempting to update orders: The connection appears to be invalid, attempting to reconnect this integration may resolve the issue.
Can carriers be assigned/blocked by store?
Is there a way to assign certain carriers to certain stores?Or block certain carriers from certain stores?Use case:We have our Amazon store connected. We would only ever ship with Amazon Buy Shipping. I'd like to be able to block our other carriers f...
Need ShipStation API Consultation
Having trouble with ShipStation API integration where orders from our e-commerce store aren't importing correctly. Some orders come through fine but others get stuck with incomplete shipping addresses or missing product details.The API connection wor...
UX design needs a serious overhaul.
I'm a new customer, and ShipStation has already proven very useful to me, so I'm really glad it exists, but the UX is, I hope you'll forgive me for saying, terrible. I understand that it's a very complicated process and requires a lot of specific thi...
Product/UPC Label
I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I cou...
Crazy system bug with 3 different customers orders combined into one
We had a wild error yesterday that we only caught when it was too late and order was shipped resulting in $100 loss plus negative customer satisfaction and likely negative feedback.Without any warning from shipstation 3 different people orders got co...
UPS World Ease
UPS has a API which could be added to Shipstation to reduce administration fees for E-commerce Shipping into the US. The API (World Ease) creates a master shipment for customs and all children can be attached.Currently, this feature is an add on in W...
Feature request in scan to verify and print
Hello, For all international orders we need to go back into the order and manually print out 3 copies of the custom docs.It would be helpful to add in a scan code to print the customs forms, but the current setup closes an order after it is printed.S...
QR Code Scan and Pack
It would be very helpful for us to be able to use QR Codes on our products in place of UPC codes. We have to purchase the UPC numbers each time we run out. By using QR codes, we could have a QR that is derived from the actual SKU data that is unique ...
missing address on the fedex puchase label
Hello,When using the "Rate Shopper" service to purchase FedEx labels for order 112-9479072-1042642, we noticed that the address field was missing. The system allowed us to purchase the label without any warnings.We believe this is because the "Rate S...
Search Orders/ Shipments needs to be able to recognise Postcodes and more
When searching for orders in Shipstation, the search feature is very limited and not reliable. To search by postcode, you have to mess with filters and type in the exact postcode in the filter section - the search bar needs to bring up orders by post...
Line Item fields in Automations
It would be helpful to have line item associated fields in the automation function e.g. line item value - as we had a situation where we had 0 value goods which build up parts to bigger orders, these come through with no commercial value, or item val...
B-CORP || Mileage Calculations to Enhance Sustainability Reporting
As part of our ongoing commitment to sustainability and transparent reporting, we are actively collecting data to assess and improve our environmental impact. In this regard, it would be very helpful if Ship Station could assist by creating a report ...
VAT paid amount is not visible on printed orders
We add the amount paid on VAT to the customs data. Later, if we want to review whether the data was entered correctly, that information is not visible. We have had situations where we needed to void that label and make a new label to ensure that ever...
Multiple Assignments on Batches
In our company, it is important that two of us have access to batches and the ability to print. I feel like at one time, this was an option but sometime last year, we noticed others did not have access to certain features within batching. Please upda...
New Feature Suggestion
Hello there, I would like to ask or request that will create an integration for automatic order import and shipment updates in the future. I hope the developer will notice this:) Thank you!
QR codes - packing slip
Hi, is there a way to add a QR code to the Packing Slip that references data from a field in the order. I am aware that I can add a barcode that can do that. Is there a way to have a QR code generated instead?
How to stop pushing specific orders from shopify to shipstation.?
stop pushing orders from shopify to Shipstation.if ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please ...
IOSS masked #
When adding an IOSS #, the system masks the # you add, making it difficult to verify at the point of applying it to an order. The workaround is to add the same IOSS # to the nickname of the entry. There is no reason I can think of to mark that # from...
Allow to get label printed date via API
With our workflow, we print the label few hours later after it is created, right at the point it is being shipped out.If we are able to get label printed date programmatically, we can send an email to a client that their order has been shipped exactl...
