We add the third party app SHIPSTATION to our shopify store.The shipstation account is an shared account with other stores.However,when we print the labels,our customers's emails are exposed in the system.But we don't want to do that because customer...
I am running into an issue with Scan to verify and print. The scan process works fine. After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight...
Hi! We operate multiple ecommerce sites but also have retailers placing direct orders through quickbooks. We generate PDF invoices to print and then manually create labels in shipstation. It would be great if the developers could enable a way to atta...
I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where ...
Hi!I just wanted to request to add a feature, or to change something small in a feature that exists.I want to import a gift message from my Woocommerce store to shipstation, and I can do it with custom field 1,2 or 3 - but the problem is that these "...
i have a mac with the latest os and it doesnt matter what i do my zebra printer works sometimes, and others just will not work. it is connected by usb and my other std printer works fine all the time. i can unplug the usb and plug it back in and some...
I was just told that currently ShipStation only supports 4x6" labels or 8.5x11" labels, but we have a new shipping box that we need a smaller label for (max of 4" x 5 1/2") and won't be able to do that. Luckily we can make the 4x6" work, it just look...
The tracking numbers on Shipstation have the useful icon beside it that shows the Shipments status " Delivered, In transit, Unknown, Exception, Delivery Attempt, etc. These statuses are great as with this we do not have to look one by one into the tr...
Our business does quite a bit of local deliveries for our wholesale business. We've started doing more 3PL work, warehousing and fulfilling other brands. Currently there is no way assign a Local Delivery shipping option on orders. It would also be gr...
Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate...
Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages. Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!
We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit o...
Our company had an item that was delayed so we split it off of all the orders. When this item finally arrived and we were shipping it out, using Scan and Verify, we were having to manually click each jacket (to select the item not shipped yet). It wo...
Return Received date can't show in sequence, which is not easier for warehouse & service team to manage. Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so tha...
Why is the Captcha popping up now on login.. We pay for this service we dont need a CAPTCHA
If there are colors, sizes or other customer selectable options/variants, they do not show up on the Product Sales reports in Insights. So, if 10 shirts are sold, 5 red, 5 blue, the report only shows 10. Those options are visible in each order but do...
We have been using shipstation for years, and one of the features we have needed and as we grown and have more shipping employees we need more efficiency options. We need a way within the order for a shipper that is working on an order say the order ...
I have Tags applied to orders using Automation Rules. One of them is necessary to our Inventory System deducts the product.But when an order needs to be Split-ship, the Tag is not automatically applied to each part of the split shipment. Unfortunatel...
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Currently Shipstation won't update your orders if you do a partial refund if the order is older than 24 hours. Say if I have a customer who has orderedBlue socksRed socksBlack Hat And they then call and tell me to cancel the black hat. I go ahead and...
When an Amazon order has a promotional discount, it's not showing in ShipStation so when we bring it into our ERP, it shows as the full retail amount and brings it the wrong deposit for that order which we then have to manually fix every time. I woul...
We would like to suggest alternate sort options for the packing slip items. We would really like one of the following options implemented if possible 1) Sort by the last 3 digits of the SKU2) Sort by the product type. The reason being is so we can gr...
We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take ...
Bonjour,Mon client aimerait pouvoir identifier et isoler les retraits sur place. Est ce possible et si oui comment. Merci
At the moment, ShipStation does not have any way to specify where inventory is pulled from on an item that has multiple locations when allocating orders that have products which use multiple locations. Instead, the product's allocation is automatical...
Is there a way to configure the Packing Slip sort order other than what's shown in the Packing Slip Setup drop-down (SKU, Name, Item Quantity, Warehouse Location)? Ideally we would like one of these methods:1) Sort by last 3 digits of the SKU2) Sort ...
Is it possible to make each order default to USPS shipping when I go to buy my labels? It defaults to UPS unless its something I"ve already bought a label for and chose the option to save for the future. There are many times I almost buy UPS shipping...
getting log out automatically few times a day i was about to print the lable then it takes me to login page is anyone else having this issue ?
Our company was going to turn on branded automated returns portal but the one and only limitation is the most important to all retailers. Companies are limited to one return service option for ALL returns. This means you have to choose what could be ...
