ShipStation Features
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Hotkeys, again

Apparently this has been an issue for users for years but I was told to come here to post it. I'm using a few different softwares that use hotkeys and I keep running into an issue where I intend to press F9 on another software but end up creating a l...

Automation Rules

Hi,I'd like to create an automation rule for Parcelforce to create multiple labels per a consignment.It would be helpful to be able to do this by the quantity ordered.For example:Orders 3 boxes - 1 labelOrders 6 boxes - 2 labels per a consignmentOrde...

Reports for each customer

Hi, Few customers asked me if they can have real access to the inventory. Can you create a feature where the customer can loggin in and have access to their store inventory and not the inventory of my whole warehouse. I am thinking about switching to...

MariaF by First-timer
  • 204 Views
  • 1 replies
  • 0 kudos

50 character limit for customer email

The 50-character customer email limit has impacted our ability to ship orders. Many of our customers have very long email addresses or multiple persons who need to be notified. The old 100-character limit we were able to work around. Can you please r...

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IDScan by New Contributor
  • 221 Views
  • 1 replies
  • 0 kudos

Why Doesn’t ShipStation Support WebP Images Yet?

Hi Team,I’m reaching out to express my frustration regarding ShipStation’s lack of support for WebP image formats. WebP isn’t some new or niche format—it’s been around since 2010, providing superior compression and faster load times compared to JPG o...

ABG by New Contributor
  • 325 Views
  • 2 replies
  • 1 kudos

Organizing Tags and International Harmonization Codes

I would love Shipstation to give us the ability to organize Tags and our very long list of International HArmonization Codes.For us in the morning we usually add a few tags to all our orders like package types. Though many products already have these...

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toysheik by Occasional Contributor
  • 424 Views
  • 2 replies
  • 0 kudos

Canada Shipping Tax Report

How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report.

NYRAdmin by New Contributor
  • 2061 Views
  • 9 replies
  • 7 kudos

PayPal Tracking Update is Still broken

It has been over 3 years since I was told by ShipStation that " We are working with PayPal to integrate automatic tracking number submission." However, it is still not working. For every PayPal sale, I manually enter the tracking number on PayPal. Pl...

KHALID by First-timer
  • 258 Views
  • 1 replies
  • 0 kudos

3pl feature doesn't allow stores to cancel orders

I was very excited to see the new 3pl feature, and have switched one of my clients from being a regular store to a 3pl client with their own account that integrates to mine. Unfortunately, it seems like we are going backwards in some areas with this ...

Dropping devices (printers & weigh scale)

We use Shipstation Connect to talk to our printers and weigh scale. Connect seems to be, somewhat regularly, dropping the connections with these devices. We also find when it happens, Connect needs to be re-installed too. The printers & scale are loc...

MrCroquet by Contributor
  • 9510 Views
  • 19 replies
  • 7 kudos

Want to set Reporting Category with Automation

We're a growing fulfillment center with over a dozen clients' shopify stores all hooking into our shipstation. In order for us to separate out these clients' products, we use the Reporting Category feature. We've mass-imported all of the existing pro...

JPatCRWN by New Contributor
  • 224 Views
  • 1 replies
  • 0 kudos

UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 7850 Views
  • 14 replies
  • 1 kudos

Customer support taking a full week to respond...

Hello. I'm wondering if anyone else is having the same issue where shipstation is taking over a full week to respond to questions that are being asked in your open support cases. I'm at a loss as to what to even do anymore here. It feels s though I'm...

Allow to get label printed date via API

With our workflow, we print the label few hours later after it is created, right at the point it is being shipped out.If we are able to get label printed date programmatically, we can send an email to a client that their order has been shipped exactl...

josh_gfb by First-timer
  • 220 Views
  • 1 replies
  • 0 kudos

Multi- Package Presets

Is there a way to set multi package presets? Lets say I have 1 product that weighs 54lb and has a box size of 13 X 13 X 16. I have the preset for if a customer orders 1 but I would like to have if they order 2 or 3 that it automatically set up 2 or 3...

Bshaffe by Rookie
  • 200 Views
  • 1 replies
  • 0 kudos

Emails going to SPAM

Last year we began using our domain to send both Shipping and Delivery notifications. We carefully went through the set-up process and we have green lights on set-up!About 5 weeks ago we began getting emails from customers asking if their order had s...

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Request for Metric to Measure Timely Deliveries

It would be incredibly helpful if there were a way to measure how frequently couriers are on time with their deliveries. A metric showcasing this would greatly benefit our team, and I believe it would be valuable for other businesses that rely heavil...

More choices for Service in automations

I currently have 3 UPS accounts and I'm only able to choose the default one when setting up my automations. I have 3 different accounts because I ship from 3 different locations. It would be awesome if we had the ability so select from all registered...

MarkHT by First-timer
  • 222 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot Pay for Subscription

The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...

PPE by Occasional Contributor
  • 6851 Views
  • 11 replies
  • 4 kudos