I tried to create a $49 label last week and during "processing" something happened and it never finished. My order never got sent to "shipped', but there was a label sitting in my printing que for it and I got charged. When I went to print the label ...
Customer notes on order need to be printed on packing slip. After many convos with ship station agents I am told that the customer notes they imput at checkout are not able to be printed on the packing slip. I can see them on the dashboard but they a...
Hi,I am able to select Sunday as a ship date, but when I print the label, the ship date automatically changes to the following Monday. This is via Lasership and I have already confirmed Sunday pick up with them so it is not because they don't offer p...
We are relatively new to ShipStation, being subscribers/users for only a year. I cannot believe how much easier it is to ship things, and the cost savings! Thank you, ShipStation.My one request is about the weekly email digest we receive. I love to s...
Hi, I want to show shipping rates on my Wordpress site according to location. by using shipstaion
We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take ...
When I import orders from tiktok or etsy they show the type of product in the item name but it doesn't show me which cover choice or color was ordered. It would be incredibly helpful for me to see that in the grid and not have to click through to eac...
I was hesitant to post this in "shipstation features" because i don't see a world where this is useful to anyone, but here it goes:For orders in my batch, I frequently compare prices between the following Shipping SERVICES: "USPS Priority" and "UPS G...
Hi ShipStation Team,First off, thank you for providing such a smooth platform that has made our shipping operations much easier! We’ve been longtime users and truly appreciate the tools and discounts ShipStation offers through carrier partners like D...
Automation for automatically combining orders with the same shipping address to save time and errors when combining manually.
Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product rec...
Original post by user Jesse Delo How do I map the payment type from my x-cart store? I need to know if it was a paypal payment or credit card payment. I have added the html to my fsd x-cart store but what is the map field name i need to use to pull i...
I have a Shopify store and work with a drop shipper in the USA who create and ships my products. My Dropsipper only ships to the US and Canada. It would be great to have the option to create a rule when an international order (outside the USA and Can...
I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from Shi...
We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a...
**Using Firefox**About a week and a half ago, the 5 buttons at the top of the page no longer populate, including the Login button. This coincides with the webpage updates.I now have to log in with a cached page or do a Google search for the login pag...
It would be fantastic if Automation triggers and actions could use "Today's Date" as an input/output.IE, a customer order has next-day shipping. Set an automation to the mapped service to set the Ship By Date as "Today's Date".You can manually set th...
Currently my ecommerce site lists a future ship date for some orders (imported from Amazon), and so the ship date in Shipstation is incorrect. I'm trying to find a hack to automatically change the ship date to "Today" - there is no attribute in Autom...
I see it's been an ongoing issue for a few years based on similar requests, but wanted to bring attention to this much-needed feature within Shipstation again.As it stands, Shipstation only displays the cheapest option, however, I want it to be able ...
We are a large publishing house and use a Bound Printed Matter permit with USPS. In the past we have created a custom label in wordpress to do this. It would populate the customers address and our return address and our BPM permit number would appear...
After I import all the customers for a batch of orders, I go to the New Order Screen to create a shipment, which first involves entering their address... if the import completed successfully, the address can be retrieved if you type in the recipient'...
I'd like to see an option where a customer's address can be stored in an address book to use again the next time without having to manually enter it. I am aware this is currently done via CSV upload, but I would like to be able to store an address fr...
Currently, there are two endpoints in the API that can be used to retrieve orders:https://www.shipstation.com/docs/api/orders/list-orders/https://www.shipstation.com/docs/api/orders/get-order/The get-order endpoint allows users to fetch an order by i...
Option to hide product descriptions in the pick list settings ("Personalisation" text in italics in screenshot below). Currently, products with the same name and SKUs are being listed individually if they have different descriptions, making the effic...
It would be a great feature if we were able to add ShipperHQ as an integration if we have Brightpearl as our main selling channel.
The latest update that changed the colors removed the "Label queue" count from the upper right button. There is now no quick and easy way to see how many labels have been printed.Also what happened to the update notes that used to be posted?
In the Products API the UPC field is missing. This is an essential field to be able to scan items in most shipping systems and we need to be able to track and update it.Please add the UPC field to Product Get and Update API actions.
We would like the ability to add notes in a customers account that show up on future orders for that customer. For example, our product requires documentation in certain states, we would like to be able to enter the expiration date of their documents...
We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 ho...
Dear ShipStation Community,I write today to petition an imperative improvement applicable to sellers and/or distributors that are active in various e-commerce platforms. As many of you may know, recently Amazon re-launched their carrier services, Ama...
