Is this really so hard? You could fix this by just allowing us to use some variants from the CSV file more than once. For example, using the product name or description for the customs description. Or using the price to reflect the price in the decla...
We recently installed the "Amazon Buy Shipping" feature in our setup for Amazon FBM orders, but then realized that ShipStation's "Recommended (Least cost)" feature is not searching Amazon Buy Shipping options. Here are 2 examples. In both cases, Ship...
This version is a pain in my A@@ !!!! Runs extremely slow on my computer. Combing orders is a nightmare. Customs sections are more confusing than actual customs procedures!!! Please how do I go back to the pervious version???
So I am testing shipstation to send our store orders to Amazon for Fulfillment.Let's say I have 100 units of SKU A at Amazon warehouseI have sold 1 unit of SKU B on my site SKU B is just a set of 4 units SKU A. So when I sell SKU B I need to created ...
Shipstation needs to provide more features in shipstation. Shipstation needs to add where you can do more than one pallet per order. Currently it only lets you ship one pallet per order. Shipstation support advised you would need to split the order i...
I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?
Looking to have the Packing Slip mapping corrected to show the Weight on the packing slip as the per item/per case weight. Today it tallies the total weight per sku based on how many of the sku was purchased. I am looking to show the per unit weight ...
We have a client account connected to our fulfillment center via 3PL bundle (beta) and our client wants to see their product stock levels available in our warehouse in their ShipStation real-time. The client can see the individual SKU stock available...
Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X q...
Is there a keyboard shortcut to reprocess automations? I have a tag setup in automation but I have to go into settings, automation, reprocess each time I create a new manual order.
When I view orders in the "Awaiting Orders" tab I am able to select "mark as shipped" from the top menu. Same for when I search for an order. But when I view the orders in a batch that option is not available. Is there any reason why that option is r...
Hi All! Our shipstation automatically reverted back to legacy and our "try new version" button is missing. I read through the support pages and found that if you go through the feedback link you are able to change your versions but our feedback link ...
This community has become less useful over the past few weeks and become more of a sounding board about how/why the new V3 forced rollout is terrible compared to V2. I have plenty of issues with it and this community (unfortunately) can't help in mos...
The new split order is confusing to our departments because when split it uses the same order number and each department can see the other half of the orders and marking as ship (or adding the tracking number) is also an issue on the new split order....
My issue is about using internal inventory tracking.I have 15 individual products each with thier own SKU ... so far, so good.The challenge is I have additional SKUs that are product 'groups' ... or a single SKU that contains more than one individual...
we are not able to login, none of the user, is shipstation down?
Shopify natively offers an option for their shipping that provides customers with an estimated delivery date when selecting options for shipping. This estimated delivery date can be offset with an additional day or days for processing time. This feat...
I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...
Hi, I'm trying to make a shipping label though PayPal, and I keep getting this message saying "Purchase Error - Error creating label from rate. Please refresh the page or try again later." I accepted the auto-correction of the shipping address, and I...
As the system is right now, we don't have a way to control the order that each user appears in the drop-down menus. Impact: In our company we have some users who are assigned to a lot of orders, and by an unlucky position she is the last one, every t...
Shipstation is no longer showing variations. We sell items on Ebay and Amazon that you have to choose the color or size. This info no longer shows up in shipstation. We have to go to Ebay and Amazon and bring the order up to see what color or size th...
I'm having an issue at the point where I have selected the postage method and purchase the stamp. It gives me an error after I select purchase and tells me to refresh or come back later. It never works no matter what. Has anyone else had this issue?
We've had some API sync issues lately, the most recent of which went two weeks before we noticed it. Is there a way to get an email or text when orders don't sync? I'd love to see that as a feature at some point. We have a lot of different people who...
Shipstation does not do a good job of maintaining the customs declarations when orders are merged, split, or edited - I will often be ready to ship an order only to find that the customs declaration is empty, or includes items that are no longer on t...
I have two unpaid orders that I had combined into a single shipment. I clicked on one shipment and clicked 'Mark as Paid'. This let me enter the amount that was paid for that one order. However, this marked both orders as paid, the one I had opened a...
Is SS tech support on strike? The tech chat function has not worked for two days, and when it finally worked this AM we were #1 in the que and after 15 min when no one came on the chat it closed out. There has been no response to our tech ticket that...
Hi, I would like to submit a ticket, because I can't print a shipping lablel Thanks
So.... the QuickBooks Online integration (https://ship9.shipstation.com/settings/integrations/QuickbooksOnline) has been hit or miss for a few weeks now but today I tried to export orders and it just sits on the page with a spinning circle not even l...
I'm trying to create a personal internal tool for my dad to make it easier to manage his ShipStation orders using ShipStation API. Does anyone with experience using ShipStation API know what happens when using the split order function in the dashboar...
