ShipStation Features
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Deducting Inventory Count

Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack). My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on...

info160 by New Contributor
  • 1 replies
  • 0 kudos

Parent sku

Question about parent skus/alias sku and current feature in that regards of ship stationOur company use "virtual skus". For example, we can sell a dog collar red size L and the sku is M-001, and we also sell the matching leash L-001. Customers can bu...

new requirement for "HSTariffNumber"

As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'...

info301 by Occasional Contributor
  • 0 replies
  • 1 kudos

Date Range Selector doesn't work - BUG Report

This is crazy, BUT it seems that they broke the basic function.Select Last Month: apply and check the date range: - Look the data is pulled correctly, but who knows now? Same if you selec...

Text on bottom of packing slip

I see two places where I can insert text in the footer of a packing slip.The first is Settings --> Store Setup --> Packing SliThe second is under templates.In either of these cases, the text you write isn't truly at the bottom of the page, but rather...

dave12 by New Contributor
  • 1 replies
  • 0 kudos

Locked out of my account

My account is locked out because I unsuccessfully I tried too many times to add funds. How am I supposed to do anything if I can't log back in. This customer support sucks.

ThomasB by New Contributor
  • 3 replies
  • 1 kudos

Weight not properly importing from shopify

Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it ...

info480 by Occasional Contributor
  • 10 replies
  • 1 kudos

Customs Declarations - Customers Overpaying Duties

The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in ou...

Order Search by Order Number returning multiple results

We have an issue that was occurring back in January but cleared up itself but has now returned. When we input an order number into the search field, it returns a bunch of unrelated results. I'm attaching a screenshot here. As far as I know support co...

Screenshot 2023-02-20 141111.png
justin19 by Occasional Contributor
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Quick Ship / Label Queue

I am using the New layout. Quick Ship is activated. After selecting a batch of orders and selecting "Create + Print Label," the orders leave my awaiting shipments area. After this, nothing prints from my printer. Instead, i have to go to the label qu...

Create Automation rules from ShipperHQ Data

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...

Ghiath by New Contributor
  • 1 replies
  • 1 kudos

Label Messages with Amazon Buy Shipping

Other services, like Teapplix, currently allow customized Label Messages when purchasing labels through AMAZON BUY SHIPPING. Unless ShipStation implements this feature, I will likely be switching. Please add this feature. Thanks

Scan to Verify Reporting

I noticed that this has been brought up before. I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation. Please consider adding this feature, I'm very disappointed as we just switched to ShipStat...

dmcgoun by First-timer
  • 4 replies
  • 3 kudos

Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

Screen Shot 2022-09-16 at 1.13.55 PM.png

software bug detected GlobalPost shipping

There is a bug in Shipstation when using the GlobalPost carrier. Shipstation returns a valid GlobalPost rate when entering box dimensions of 41" X 16" X 16" and weight of 37 pounds for a shipment from the USA to Australia. However trying to purchase ...

End of Day Print uses wrong printer the FIRST time.

When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...

alec1 by Occasional Contributor
  • 8 replies
  • 5 kudos

zebra tc51

HiI have a zebra tc51 that runs there a way to be able to scan the items in an order via this scanner and once its all scanned, it should print a label or confirm its done and ask if i want to print a label etc...the tc51 is a great androi...

orders37 by New Contributor
  • 9 replies
  • 0 kudos