ShipStation Features
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Combine SKUs on packing slip

Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from t...

Daylon by Occasional Contributor
  • 317 Views
  • 3 replies
  • 1 kudos

Customizing a Packing Slip

Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify. Has anyone figured out how to do this?

kami by First-timer
  • 225 Views
  • 1 replies
  • 0 kudos

Email address change on shipped order

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After prin...

Shipsurance is a scam!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....

Remove shipping transit time estimates

I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where ...

Feature Request - Postage Invoice

Hi Team,We have been buying shipping label through ShipStation. Our accounting team would like to keep a copy of invoice for record. But as of now ShipStation do not have a way to generate tax invoice for postage/s......

LowCAC by First-timer
  • 206 Views
  • 1 replies
  • 0 kudos

Closing Account

Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...

Clark_L by First-timer
  • 5848 Views
  • 6 replies
  • 0 kudos

Feature Request

Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as th...

sc2 by First-timer
  • 193 Views
  • 1 replies
  • 0 kudos

Automation Rule: Assign Orders to Multiple Users

Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then a...

User_EP by New Contributor
  • 441 Views
  • 2 replies
  • 1 kudos

No Shipping Option

I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though. Can you give people the option for no shipping / label required for this i...

Bundles on Packing Slips and Pick Lists

The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar...

agarric by New Contributor
  • 602 Views
  • 5 replies
  • 0 kudos

Cancel orders without voiding labels

It would be helpful if there was a way to cancel an order without voiding the shipping label.We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders ...

mackerman by Occasional Contributor
  • 283 Views
  • 1 replies
  • 0 kudos

Shipstation Connect Unstable

Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.

birdsafe by Contributor
  • 5398 Views
  • 10 replies
  • 5 kudos

See Deliver by dates on In Transit Tab

I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some pack...

Nellie34 by Occasional Contributor
  • 273 Views
  • 1 replies
  • 1 kudos

Warehouse location needed on order reships

We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded deli...

Printing Error: SKU too long

Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to expo...

AmelieJ by First-timer
  • 265 Views
  • 1 replies
  • 0 kudos

Restrict User to Specific Carriers

So we are in the process of merging two separate shipstation accounts into a single account with multiple users. We have everything in place, except for one thing. We have separate FedEx accounts for the two locations (using the "your carriers" optio...

Customer Packing Slip that I can't get right

Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly. I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error. Of course, Shipstati...

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ShipStation created two labels for 120 orders today

Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accur...

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DCB by Occasional Contributor
  • 265 Views
  • 1 replies
  • 0 kudos