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Hotkeys, again

LegacyTractor
First-timer

Apparently this has been an issue for users for years but I was told to come here to post it. I'm using a few different softwares that use hotkeys and I keep running into an issue where I intend to press F9 on another software but end up creating a label in shipstation. I didn't consider it a problem until I realized that my customers are getting notified of their shipments being cancelled which has led to some confusion. If customizing hotkeys is too much for the development team, a simple switch to turn them off would be appreciated! Thanks ๐Ÿ™‚

1 REPLY 1

CaraAdmin
Khoros

Hello @LegacyTractor!

 

Thank you for your comment in the community! I have a question first, followed by a possible solution.

 

Question: What exactly are they doing when this happens? Do you have another application or program running that isnโ€™t web-based? Itโ€™s possible that when the app is open and they type (or perform an action), itโ€™s triggering hotkeys.

Solution: To disable hotkeys, click on the ? icon, navigate to Hotkeys and toggle off Advanced Hotkeys.

 

Let me know if this helps!

 

Happy Shipping!

 

-Cara