ShipStation Features
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Feature Request - Export Customer Records

It would be great if we had an "Export" option under the Customers tab to be able to download a CSV of my customers information. Additionally, adding an "Order Count" column to the Customers tab would be helpful to use for sorting customer records by...


Why doesn't shipstation have a contact phone number? I get it, during the pandemic it was difficult. Now everyone has adapted to remote service. Forums are for non-urgent discussions. Forums are not for customer service troubleshooting. I ship out do...

Itemized invoice

I switched from Unishippers where I was used to an itemized invoice. I could see when I paid for a label and when UPS added a surcharge I could see that too. With Shipstation you have no way of telling what you are paying for the actual label in the ...

Signprf by First-timer
  • 0 replies
  • 0 kudos

Product/UPC Label

I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I cou...

🚨 20+ Amazon Orders That Never Synced

In the debacle that is the Amazon integration, I woke up to an email from Amazon letting me know I had orders that hadn't shipped. Sure enough, there are over 20 orders from last Friday that never synced from Amazon into ShipStation. Keep in mind, I'...

adam90 by Occasional Contributor
  • 20 replies
  • 2 kudos

Import Amazon Canada FBA

I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...

Need some guidance with Field Replacements (Shopify)

The Client uses Shopify and this is what the packing slip currently looks like:Packing Slip Its separated with pipes and currently have no idea how to separate them. Is there a process on Shopify that I can manipulate to send ShipStation only the par...

Feature Request - Items in pack slip for a reship

The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust. I have no idea why on...

AndyK by Occasional Contributor
  • 1 replies
  • 5 kudos

[Solved] Create & Printer Label Shows Error

Update:Solved. Need to add phone number in the "ship from location" box.--------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am going to cre...

PPE by Occasional Contributor
  • 2 replies
  • 0 kudos

Limit on Barcode presets?

Is there a limit on how many presets that I can use as barcodes? We have quite a few box sizes that we would like to have all on as a barcode. I have ran out of hotkeys to assign the package presets to. Heres the funny part. I have one preset that wa...

NEV2 by Rookie
  • 3 replies
  • 0 kudos

Incorrect tracking information / invalid label (V3)

@Manager-Erin So here we are... yet another V3 blunder... I shipped an order to Brooklyn, NY via USPS Priority on June 30. The tracking now indicates that the package was delivered on May 16, to an address in Virginia. How is this even possible? I ha...

pedalpcb by Contributor
  • 5 replies
  • 1 kudos


Was told this was fixed by support. Well guess what, it's as bad as ever.

service41 by Frequent Contributor
  • 0 replies
  • 2 kudos

Shipping shopping ?

Hi there, i would like to know if we have in ship-station shipping shopping, meaningwhen i have 1 LB box shipping from FL>CA i would like to see best shipping option, as we have accounts with all major shipping Carriers sometime UPS is MUCH cheeper t...

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USPS international first class package max length 22"

The max length for USPS first class international packages was 24". But when I tried to ship a package yesterday, the message "First-Class packages cannot exceed 22" x 18" x 15"". came up. It would not allow me to ship a 24" long package. I went to t...

KennyW by Occasional Contributor
  • 1 replies
  • 0 kudos

Collaborator Access

It doesn't look like there's a built in option, but it would be phenomenal to be able to collaborate with other shipstation accounts. We are bringing in a new item into our shopify store, that will be directly fulfilled by a partner brand. Issue bein...

bflattum by First-timer
  • 1 replies
  • 0 kudos

Seeing Tags in New Interface

Hello, I would like to see the tags for all the orders when looking at the Orders Dashboard. The new interface doesn't seem to give me that option or I am looking in the wrong place. I know you can filter by tag but I need to see each tag on the whol...

akgrace by New Contributor
  • 1 replies
  • 0 kudos

Allow changes to order lineitems

I've never understood why Shipstation does not let me make changes to order lineitems. I CAN do this for orders created manually, but not to orders pulled in from my store. This would be helpful overall, but especially since Shipstation does such a m...

david_dean by Frequent Contributor
  • 0 replies
  • 4 kudos

Problems and reaction time with new version

Hello. Is everyone experiencing huge lag times when processing orders? For example, just toggling through new orders or changing shipping methods? Also, is everyone still getting Amazon and eBay orders downloaded into shipstation with no shipping met...

International tracking

I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there. However, the tracking number shows "Delivered" to this central location a week ago (Jul...

szwanger by New Contributor
  • 2 replies
  • 2 kudos