I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with...
This is a serious question, not just me ranting. Until last week, when I set up a UPS pickup, the time options I was given were in 15 minute increments. Now they are in hour increments (see picture). This seems like such a little thing to someone who...
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
HiI have a Shopify store some customers placed manual orders with a PO numberQuestion: it is possible to put an order on hold automatically if it is a Purchase Order (PO) in ShipStation? We can create automation rules in ShipStation that can automati...
I am trying to receive support, but the chat button has been hidden. I am obviously logged in. I am able to find the chat in the source code, but it seems do have been disabled on the ship station side. For a service that costs so much per month, I h...
Here is some of my feedback and ways to improve shipstation:Laggy when purchasing labels: This new system looks nice, but it is extremely laggy and I oftentimes have to refresh the entire window to get my labels purchased and printed. It just gets st...
REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and have the totals add together! It just keeps the total of the Remaining order only. *Clearly this does not work if you want full insurance coverage of...
Hi,Currently, return labels can only be downloaded as a PDF. On Amazon 'my returns' when uploading a label (which I do this way so I can charge the full return shipping) they only accept jpeg, tiff, and png file formats. A dropdown when downloading a...
In the old interface when an order had >1 QTY of any item it used to be highlighted in yellow (see image) now in the new shipstation interface the QTY numbers are tiny and they are not highlighted when >1. Can you please make the QTY numbers larger a...
Hi.. I'm having trouble getting through to support, via LIVE CHAT and EMAIL. At my current tier, it should include all the support functions except PHONE Support, but the support options that should be available, are not. In a previous LIVECHAT, supp...
please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.
We need a way to reliably email 2 or more people when an order ships out. Usually uploaded by a csv, sometimes it works, but sometimes only one person gets the email.
We can easily make return labels for domestic customers. When will we be able to make return labels for International Customers? It's better if we can have a simple setup just like it is for domestic. If International customers want to return items, ...
Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the s...
Our company is new to ShipStation. We are using it to ship book orders we receive from many sources: Amazon, Weebly, manual, etc. BUT we also have a repeated book table order that we ship out 2-3 times a month. He has written 30+ books but our book t...
The starter level tier is great for really tiny shops. But there's a huge market for a subscription tier that affords more than 50 shipments/month but not as many as 500 for the next level.Something in the range of 150-200 would be wonderful. I'd gla...
I created a custom packing slip that works perfectly when printing individually. However, if I select multiple packing slips, they combine into a PDF so that they completely overlap with each other. How do I create a page break so that they each star...
I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page.....
Hi!I just signed up for shipstation with Bronze and I'm getting an error that says. Do I need to contact support or shipstation not reading CSV(not formatted right)?
Hello,Fairly new to ShipStation and I'm wondering how others are pulling reports or unit counts for products awaiting shipment. For example, If you were selling white T-shirts and wanted to open your account and find out how many units you had sold o...
I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reac...
On the orders detail screen we show current inventory. "Stock" shows both Available and On Hand. These fields cannot be added to our custom packing slips and would be so beneficial. We print all of our packing slips and head into the warehouse to pul...
Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big...
Question. After I have pulled open an order while using the scan to verify option, is it possible to back out of an order and close it without fulfilling it.
I need help swithing to new layout, accessing the checkout rate, and i just need help.
There was absolutely nothing wrong with the old layout, so why fix it?I happen to be in a position where we have 2 shipstation accounts, the first in the old layout and the 2nd stuck in the new layout.Hands down, everyone here hates the new layout. T...
I have spent 45 minutes just looking for a "chat" feature - in different browsers, so am posting here in hopes someone will reach out ASAP. I cannot print postage and it says "requires a subscription"I go to "Account" and it says Plan will cancel May...
I have been unable to connect to Walmart since around 6AM EDT today. It is an established connection for years (not a setup issue). I'm wondering if anyone else is having this problem. I think its an issue at their end. Receiving this error message:A...
We are looking for a way to pull a production report. We will be using custom field 1 to put in our packers names- and run a daily report on their packages. We currently write these down on our order sheets and then hand count these at the end of the...
