ShipStation Features
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IP Blacklist

We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in seve...

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Really disapointed in lack of support.

I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation. But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several...

HALEBOUND by Occasional Contributor
  • 8627 Views
  • 20 replies
  • 1 kudos

Test labels

Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.

SW by New Contributor
  • 1099 Views
  • 3 replies
  • 2 kudos

[URGENT] Update Payment Method Error

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...

CP2710 by First-timer
  • 672 Views
  • 1 replies
  • 0 kudos

Address update in Shopify not showing up in V3

So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyo...

Migration to SP-API status.

Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...

Alex80 by New Contributor
  • 625 Views
  • 3 replies
  • 0 kudos

Printing with packing slips

I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...

scarey by Occasional Contributor
  • 321 Views
  • 0 replies
  • 2 kudos

What does RESTORE button do?

I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...

david_dean by Frequent Contributor
  • 1326 Views
  • 8 replies
  • 12 kudos

Rates over API via Amazon Buy Shipping

Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?

Alex80 by New Contributor
  • 331 Views
  • 1 replies
  • 0 kudos

Can't ship to International locations any longer. Why?

I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name ...

FaberUSA by New Contributor
  • 537 Views
  • 2 replies
  • 1 kudos

Error message....

I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...

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How do I ship to an army base correctly?

I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...

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tmoeves by First-timer
  • 423 Views
  • 2 replies
  • 0 kudos

Re-enable V2 already

There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?

david_dean by Frequent Contributor
  • 1466 Views
  • 8 replies
  • 49 kudos

Notes overwritten when combining orders

I had two separate orders to the same customer. Each had notes that I had added to the individual orders. I combined the orders so I could ship them together, and found that this removed the notes for one of the orders. Those notes included special r...

david_dean by Frequent Contributor
  • 682 Views
  • 3 replies
  • 9 kudos

Shipping calculator has lost a key functionality

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...

tony11 by Occasional Contributor
  • 1768 Views
  • 9 replies
  • 3 kudos

Split orders

This is horrible for anyone who splits orders. First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the orde...

LeslieAJ by Occasional Contributor
  • 440 Views
  • 1 replies
  • 1 kudos

End of Day Print uses wrong printer the FIRST time.

When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...

alec1 by Occasional Contributor
  • 790 Views
  • 5 replies
  • 3 kudos

Cannot remove lineitem with qty 0

When I edit an order within Shopify to remove a lineitem, the result in ShipStation is that the lineitem qty is changed to zero, but the item is not removed from the order. In V2 I was able to remove that line by splitting the order and then cancelli...

david_dean by Frequent Contributor
  • 532 Views
  • 4 replies
  • 1 kudos

Both halves of split order moved to batch

I have an order that was previously split and one half of it was shipped. I assigned the unshipped half to a batch, but both shipments were moved to the batch, the shipped and unshipped one. I had to then remove the shipped order in order to proceed ...

david_dean by Frequent Contributor
  • 419 Views
  • 2 replies
  • 0 kudos