Our company was going to turn on branded automated returns portal but the one and only limitation is the most important to all retailers. Companies are limited to one return service option for ALL returns. This means you have to choose what could be ...
I received a free trial in the mail and I do NOT want to integrate my private, secured online store. I just want the shipping discounts. Is there no way to actually just create a label to get the discounts without violating security and privacy and i...
We demoed V3 on and off for at least a full year and always reverted back to V2 due to a lot of impact to our workflow. Eventually we tried it again and then got trapped in V3. For one thing, every function seems to hang and make us wait when that ne...
I would like to change the order my packing slips and label print. Currently it’s printing label than packing slip. I would like for it to print packing slip than label. not sure if anyone else has seen this issue but there was a check box to switch ...
I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so. I have ask...
It would be great if ShipStation and ShipConnect had the ability to verify the count of packing slips and postage labels when batching orders. We can batch any where between 20 to 200 orders at a time and lately we are missing either packing slips or...
We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis ...
What does authentication error mean?
Has anyone else been receiving Thermal Shipping Labels for free from UPS or FedEx? If so, are you experiencing the issue where ShipStation only has 4x6 or 8.5 x 11 size shipping label printing options available in their system? We have been wanting t...
Occasionally the connection with a store fails and Shipstation stops importing orders. That's all it takes is to press the "update all stores" button and it fixes itself. However, we are not notified when orders stop importing, and therefore sometime...
Hello develop team of Shipstation. USPS have Flat rate (that is really good for shipping). Fedex after that release One Rate service (yes, that is supported on Shipstation) And why you forget UPS? UPS have Simple Rate (this service have been over 2 y...
We will need to get the Federal Express Shipping Manifest- End of Day Report to display the barcode for all Federal Express orders that are being picked up from our warehouse, daily. We will need that barcode to confirm that Federal Express has scann...
Connect shows as unavailable. I have restarted several times, cleared all my cookies/cache in my browser, tried all three browsers (Chrome, Firefox, and Edge), removed the program, removed %appdata%/Local/ShipStationConnect folder, and reinstalled it...
Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)
It would be super helpful if we could rename fields. For example:Custom Field 1 - Renamed to PO NumberCustom Field 2 - Renamed to Vendor
We need to be able to choose a number of months of order history to keep in my account (6 months? 12 months?) and archive, hide, or delete everything older.At the very least don't include shipped orders by default in the default search.For example:I ...
Since the Warehouse Location is the only place you can currently store location info in Shipstation that appears on a picklist, we use this section to store our warehouse location info. When trying to figure out where to put a product, it's super eas...
This recent change is extremely frustrating. I rely on the end of my titles when shipping hundreds of orders to quickly see the color and size of an item without relying on SKU codes. Taking away the multiple lines now makes me hover over to title to...
I would like the ability to notify customers who get our local courier delivery but the only option that comes close to what I am doing from Other Options / Mark as Shipped is to select "Dummy Courier".Would like to "add other" customize this to Loca...
It would be great to be able to filter or sort orders in the Orders tab so that it's easy to see or find the ones with Address Validation issues. This would make it easier for the customer support team to ensure customer orders are being shipped out ...
I cannot get out of the subscription page.It keeps telling me to change my subscription.Could you please fix this ASAP?
When a customer process a return, it doesn’t say anywhere on the return slip what the reason is, nor does it seem to allow for any consumer comments such as “I’d like to exchange this for…” or what “Other” is, and the like. Would love to have the ret...
Hello. Today found the really inconvenient thing after the update.So now when you click on order in shipstation it doesn't display the full title (full name of the sold item). In order to see it you must hover the mouse over the name and wait a littl...
I tried for like 30 minutes to contact support and can't get any. I can't find any option to chat with a real person just a bot. I can't even find a way to submit a ticket. What is going on with support??
I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?
difficult to use new version
We would like an option to be able to print shipping labels without the order automatically being marked as shipped. Many times the carrier does not show up for days, but as soon we print the label the customer receives a notice that they have shippe...
Hello, In our label creating process, having the color tags are crucial for our speed and accuracy of shipping orders out. Each one of our skus has its own colored tag and its awesome to see all the tags next to the order #, name, date, info etc. We ...
Hello,I want shipstation to add filters in the "Close Shipment" view, so everyone can easily filter their orders which they want to close first.Let me give you a quick example. Let's suppose I have 100 Shipments and I want to close those who have wei...
Apparently there is not a way to look at how long my carrier is taking to deliver my packages. We have a sneaking suspicion that our carrier dropped the ball this season and often took 4 weeks to deliver packages. We have no way of figuring this out ...
