ShipStation Features

new layout is bad

old layout had better features that missing in the new one why did it change can shipstaion put old features in the new lay out please

Hello,I am writing to request a feature in which we can mark multiple orders in the "awaiting shipment" status as "paid" in bulk, rather than having to process each order individually.The reason for this request is to streamline our order management ...

Scan to Print Scale not Working

I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and was...

failed to fetch installation from devices service windows 10 unable to open shipstation connect

Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect...

Scan to Verify Column

It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Ou...

Needed: Store Access Permissions Per User

We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have s...

Why do Woocommerce orders not show dimensions within shipstation.

I need help as there is very little information available using Woocommerce and ShipStation. The set up went pretty smoothly and orders were uploaded to Shipstation with all the essential information including weight but the dimensions did not upload...

Packing Slip Barcode unable to scan

Whenever I print a packing slip, my barcode is unscanable using the barcode reader I have. The barcode is so small and squished together that certain bars don't have enough spacing. Any idea what to do? So far I've gone nuts with different thermal pr...

Support not helping for 3 days, need to remove Stamps.com

Hello SS community,Its the 3rd day I am sitting duck and support replied once in Chat says someone will resolve this within a day, today is the 3rd day and the support ticket is marked as resolved without any answers.I want to use my ShipStation Bala...

Shipstation Connect keeps turning auto-start back on after I turn it off? (Windows 11)

Windows 11. I don't want Shipstation to run automatically on Windows start.I have disabled Shipstation Connect from the list of startup apps several times (windows 11 search bar: "startup apps") but after rebooting, I find that Shipstation Connect st...

Add Column with Image Thumbnail

Why not have the ability to have a Column in Order dashboard that shows the Item Image Thumbnail (one that shows up on sidebar). I understand not everyone wants or need it, so it's just including this as an option from the drop down.Having a dashboar...

Rule based on Item Description

I am using Etsy, Shopify, and BigCommerce stores. Rules based solely on Item Title is working only with Shopify.This seems shortsighted to not include Item Description (or Item Name).Your sister company, ShippingEasy, reads this Item Description and ...

Filter by Item SKU on Shipments

One is able to filter by Item SKU on Orders but once it comes under the Shipments tab, such a filter doesn't exist?

filters not working

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...

Please add Discount Total to Shipment Details Window

The previous layout used to have the Discount total amount included in the Shipment Details pop-up window, but it has apparently been removed in the new layout, which now requires opening the Order Details side-and and scrolling down, which is a tota...

Adding Products to Past Shipment

We need to have the option to add items when an order is duplicated.

Return Labels API

Can this get implemented? It would be very helpful.https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Return-Label-Via-API/idi-p/6952

Webhooks Sometimes Have no Orders

I have encountered this a few times, an order notify webhook will hit my server, and I call the resource_url. And it returns empty orders...anyone know why?

Accurate order times when importing orders from Amazon store

Currently when orders are imported into Shipstation from the Amazon store, they are tagged with the time in which they are pulled into ShipStation, not the time that the order was placed. This is information that is available to be pulled from the Am...

Important Shipping Charges Update From Shipstation

Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a techn...

TikTok shop integration

we need TikTok shop integration

Combined orders does not calculate the 2 orders in the total order, in this version in the previous.

[URGENT] Update Payment Method Error

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...

Shipstation connect has completely failed, i've restarted the computer and logged in 10 times.

If it's not one thing, it's another... I keep getting errors of all kinds with shipstation connect. It's bad enough that I have yet to get my ebay listings to import the darn SKUs and a host of other issues... but this keeps me from being able to pri...

Print is still greyed out

Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right?

Import Amazon Canada FBA

I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...

Uploading Own Commercial Invoices

I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there ...

Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Feature Request - Items in pack slip for a reship

The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust. I have no idea why on...

Resolved! Putting a tracking link into an email

I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...