We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take ...
Is there anyone that has come up with a way to edit and/or delete customers?What do you do when a corporate customer closes a location and you want to remove the address so it is not chosen on accident? Or what do you do if their address needs an edi...
Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...
My USPS mail carrier is scanning my end of the day USPS shipping manifest, but unfortunately it is not registering/updating on ShipStation or USPS. This has never happened before and I am not sure why this is not occurring. It used to be that the mai...
The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shop...
Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...
We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 ho...
Every time press login from the homepage or if I get to login page working around in the help section, it still leads to the same screen. I'm not sure if my browser is trying to autofill an address and is just getting rocked or if the site isn't reco...
Cany anyone explain why ShipStation lets you add secondary, tertiary, shipments on an order… But with NO WAY OF ADDING actual items. I mean… is that not a BASIC attribute of adding a shipment?
Hello ShipStation Community,Do you find the manual task of checking the "lock to prevent address updates from the store" box cumbersome every time you edit an address in ShipStation? Let's streamline this process for smoother operations.How about a s...
We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to usi...
When you print labels in bulk Shipstation will automatically batch them by ship from location.We would like the ability to turn that feature off.A stretch goal would be to be able to turn off batch creation entirely based on user.Thank you!
Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...
Is there any way to attach the picture of the parcel in the shipping notification email?
Hello,We have SKUs that are sold by the each as well as the case. So for instance, "SKU A" may receive a purchase for a quantity of 1, but we may receive a wholesale order for 1 case (30 eaches). Each unit has an individual UPC, and then the pre-asse...
I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...
With the automation rules I can choose shipment and delivery notifications from the default template and the templates I've created. However, I cannot choose to not send a notification. Being able to automatically set orders to not send notifications...
when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...
Been using Shipstation for years. Recently they changed the order detail form. Before, this form always showed the estimated delivery date, which is really important for us. Now, it is gone. Shipstation support person said that "development" would be...
Would it be possible to see order notes/tags/custom warnings within the scan workflow on ShipStation based off custom automations.
I can customize packing slips which are great as I made fonts larger for employees that have eyesight problems but I cant customize the pick lists. I want to suggest this as a feature for accessibility.
Can you ask the tech team to look at improving this functionSo we operate using two log ins on your system So one employee goes in and checks that all address look complete and accurate and no weird issues But when we do add APT A when the customer j...
Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, eve...
Delivery Confirmation use to be Preset for all of my orders as a default. Now, all of my orders have "No Confirmation" as the default and I can't seem to fix it. Is this a bug? Is it no longer supported? Can I fix it? Thanks
It would be nice to have spell check in the note section of the orders.
I would like to be able to print my packing slips without allocating inventory. I realize it might be nice for some workflows to automate this, but having the option to turn this off and have the inventory allocate at time of shipping would be nice. ...
Cubiscan currently has 15 active models but ShipStation only supports 3 of them and one old model that has been discontinued by Cubiscan.ShipStation needs to update their support for newer Cubiscan models.
Would be extremely helpful if there were Template Parameters and Order Filters for Batches. Once a pack slip has been assigned to a Batch, we should be able to print that Batch # on the PackSlip. Same goes for Pick Slips.More importantly is the abili...
Hey, all. I'm trying to create a custom packing slip for my company with instructions on it that are repeated further down the page. Right now, the text is just a table with stylings to make it look like plaintext. Reusing the table gives me "An erro...
Are there any cartonization or ways to automatically select packaging based on the contents. I'm not talking about automation rules, I'm looking for something that selects packaging based on the product dimensions. If not built in are there any integ...
