ShipStation Features
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Product pictures in shipping notification?

Original post by user Jarrod Murray Can you add product pictures to the shipping notifications? For example if they purchase the yellow hat, it will show the picture of the yellow hat in the email? I have seen other companies include thumbnails of th...

SarahATX by Moderator
  • 3137 Views
  • 3 replies
  • 0 kudos

Barcode Scanners for inventory management

Hi,Could someone please recommend a bar code scanner that integrates nicely with shipstation. We are looking to use the barcode scanner for inventory management and printing labels. Please help!! We're a start up business so we don't have to much exp...

Shay by New Contributor
  • 1843 Views
  • 3 replies
  • 1 kudos

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 20253 Views
  • 30 replies
  • 21 kudos

Name required for both Name AND Business?

Over the past couple weeks or so I see that info. is required for both the return address "name" and "business." Why is that and is it a bug? I've got the same info. listed in both areas just so that I can print, but it looks ridiculous. Thanks

forceshock by Occasional Contributor
  • 14604 Views
  • 15 replies
  • 16 kudos

Auto-Refresh Scheduling

Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...

IanGavina by New Contributor
  • 453 Views
  • 0 replies
  • 0 kudos

More advanced automation options

We could really use some more automation options. For example, being able to automate tasks for orders with OR logic for the criteria (currently the only logic that works for multiple criteria is AND logic). If we want to achieve our desired automati...

Durak33 by Occasional Contributor
  • 1013 Views
  • 2 replies
  • 3 kudos

Restrict User View By Store

I'd love to see a feature which allows an owner to restrict what a user can see properly. I know I can restrict users to only see orders assigned to them, but it would be much more helpful if a user could only see orders and products from a specific ...

Feature request - add notes & tags to order line items

We create personalized products. As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split. At times we have notes that are left for th...

brad2 by First-timer
  • 421 Views
  • 0 replies
  • 0 kudos

Scan to Verify Reporting

I noticed that this has been brought up before. I do not understand why we can not generate a report for Scan to Verify. All the information is in ShipStation. Please consider adding this feature, I'm very disappointed as we just switched to ShipStat...

dmcgoun by First-timer
  • 3008 Views
  • 5 replies
  • 5 kudos

woocommerce order meta

Hello there,Can we request a on the woocommerce meta orders to be able to pass on the custom fields on shipstation? or better to possible to map it on the Deliver By, Ship By and Hold Until? thanks

Splitting orders on mobile devices

I I'm hoping that they will add the feature to be able to split an order into two shipments on mobile apps. All I have is my phones and a chromebook and this feature is not there. I have to go into chat and ask a representative to actually split the ...

Shipstation Connect Updates

Hello Shipstation Community, I have noticed that there's no public information regarding new updates for Shipstation Connect. This will be a great addition to introduce since there isn't an automatic update feature. Audiel

Audiel by New Contributor
  • 835 Views
  • 1 replies
  • 1 kudos

Zebra ZP505 Printer on a Mac Printing Blank Labels

Our Zebra ZP505 printer connect to a Mac was printing blank labels after following all set up advice from both ShipStation and Zebra including updating CUPS Settings. Finally found a solution to the issue. Zebra recommend using the ZPL driver which i...

khouse by First-timer
  • 1318 Views
  • 1 replies
  • 1 kudos

MAJOR PROBLEM WITH COMBINED ORDERS!

SS doesn't calculate the totals correctly for combined orders. This feature is useless! The wrong amount gets into all reports and messes up monthly/yearly stats! The only reason we still haven't moved to a new platform is that SS keeps our reports f...

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Label printer is still not printing. "Printing Error..."

The issue that the printing through shipstation connect is still not working. I had the old version, downloaded the new version and it worked for one day. As of yesterday 3/12/24 I started getting the same error "Printing Error - There was a problem ...

Printing Error.png
ShiptihS by Occasional Contributor
  • 4471 Views
  • 8 replies
  • 0 kudos

Customer returned items outside of shipstation.

We received a package with 3 items and a handwritten note and a copy of the packing slip, marked up, from the customer indicating they changed their mind on these items and asking for a refund. We already have the items in our hands, but we now need ...

adam26 by New Contributor
  • 626 Views
  • 1 replies
  • 0 kudos

Resolved! Returns paid for by customer?

Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accepted and a label was immediately ready. Indicating t...

NEV by Contributor
  • 3997 Views
  • 4 replies
  • 8 kudos

PLEASE ! Add UPS Simple Rate into Shipstation

Hello develop team of Shipstation. USPS have Flat rate (that is really good for shipping). Fedex after that release One Rate service (yes, that is supported on Shipstation) And why you forget UPS? UPS have Simple Rate (this service have been over 2 y...

leeshin by New Contributor
  • 9628 Views
  • 13 replies
  • 14 kudos

Custom Order Status

I'm sure it's been mentioned before but after speaking with an SS representative on chat, they urged me to post on the forum to help back this idea. Allowing users to create custom order status folders in Shipstation would be extremely helpful. These...

markl by New Contributor
  • 777 Views
  • 1 replies
  • 0 kudos

Please add: Filter by Discount Code Feature

I wish we could filter shipstation by discount code used. When we run special promotions, we want to set up automations so that our orders get different tags/notes based on the discount code.Currently the discount code exists as a line item. Although...

steve14 by New Contributor
  • 1205 Views
  • 3 replies
  • 3 kudos