ShipStation Features
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Link directly to order URL

Link directly to order URL -- It would be great to be able to build a link from our CRM to an order in ShipStation. Or Instead of "If you enter the order number at the end of this URL, it will pull up the specific order you are looking for" allowing ...

KaylaT by Contributor
  • 349 Views
  • 1 replies
  • 1 kudos

Feature Request (Printing order barcodes sticker)

Hello, I think an important feature to request is to be able to print the barcode that Shipstation generates for each order on a sticker by itself or allowing the creation of custom documents based on shipstation HTML suggestions or just allowing bar...

Ghiath by New Contributor
  • 307 Views
  • 0 replies
  • 1 kudos

More order details available in email templates

I would like to have the ability to include order details in the email templates. Details such as item prices, shipping fees, etc. We are a wholesale company and our customers require invoices. Unfortunately, our accounting system and our stores do n...

Customized Grid Columns Reset

I like that I'm able to customize the visible columns in the grid, but frustrated that these saved preferences reset every time I log out of ShipStation. I use "Tags" for all of our shipments, but have no use for the "Batch" column. So every morning,...

MarketPro by New Contributor
  • 429 Views
  • 2 replies
  • 0 kudos

Barcode Scanners

Hello! I am looking for recommendation for a barcode scanner. We are looking to implement one that will work best with scanning the UPC barcodes on a label and then scan the UPC barcode on the actual product to make sure our pickers and packers are p...

Make entire "Order Summary" text bold and bigger

Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title a...

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Mustafa by First-timer
  • 362 Views
  • 1 replies
  • 1 kudos

Feature Request - Custom Return Portal URL

It would be great to be able to brand the return portal's URL. It can be redirected from a subdomain but still lands on the very long Shipstation address. Keeping it "on brand" would make it seem more seamless for the customer experience and enhance ...

Jhuderis by New Contributor
  • 228 Views
  • 0 replies
  • 0 kudos

Feature Request - Return Reason Editing

Hi there, In order to get useful data from customers for the reason they are making a return, it would be beneficial to be able to edit the list of reasons to remove unrelated choices like "rental" that may never apply to a specific business model or...

Jhuderis by New Contributor
  • 300 Views
  • 1 replies
  • 0 kudos

Order Pick Lists

I love the pick lists, but it is quite limited to customization. Like packing slips, I would like the ability to make simple field changes. The most glaring is to simply show the Fill SKU instead of the SKU. I'm not a coder, but it seems like a simpl...

Commercial Invoice Document Options

I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient.Currently every time...

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Keto-BEAM by New Contributor
  • 1031 Views
  • 8 replies
  • 2 kudos

Email Notifications When There is An Order

Hi Everyone, Our company is new to ShipStation. We have some drop ship suppliers. I have set up accounts for them on SS so they can see orders assigned to them. They would also like to get an email notification when an order comes in to SS. Does this...

ShipStation Connect keeps trying to install

I wanted to try ShipStation connect but it didn't work out for us. I have uninstalled the program but I keep getting this window every time I restart the computer. I can't find the program that is causing this. I'd love to make it stop. Any advice? I...

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bmcnal by New Contributor
  • 291 Views
  • 0 replies
  • 0 kudos

Let's talk weights

I'm trying to get my head around how Shipstation (mis)handles product weights, and my head is spinning. Shipstation does import product weights from Woocommerce, and offers an overall parcel weight based on those imported weights. It's a useful sanit...

Shipster by Occasional Contributor
  • 453 Views
  • 0 replies
  • 0 kudos

Shipstation Connect quirks

Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavai...

Shipster by Occasional Contributor
  • 494 Views
  • 2 replies
  • 0 kudos

Tracking Status Icon

I have a suggestion.We use 3 different warehouses and we always need to keep track of late shipments for each of them.To identify the orders that have not shipped yet, we have to look for the icons with a question mark, as in the image below.The prob...

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Leonardo by New Contributor
  • 332 Views
  • 1 replies
  • 0 kudos

Closing Account

Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...

Clark_L by First-timer
  • 491 Views
  • 1 replies
  • 0 kudos

Packing slip for Each box

Since we're able to have multiple boxes / shipment and split shipment. It would be great if Shipstation has a way to record which items were actually packed in which box. Example: Product A in box 1, product B/C/D in box 2, product E in box 3, etc. T...

Näak by Occasional Contributor
  • 291 Views
  • 0 replies
  • 0 kudos

Show All In-Cart Delivery Rates

Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to...

sbgguy by New Contributor
  • 367 Views
  • 1 replies
  • 2 kudos

Carrier Selections For Mark As Shipped

Is there a way to narrow down the list of carriers when you go to mark an order as shipped, manually? It's loaded with really obscure carriers and doesn't include some that should be there, surprisingly.

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imix4u by Contributor
  • 289 Views
  • 1 replies
  • 1 kudos

Automatic Replies to incoming orders

Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks

evcables by First-timer
  • 269 Views
  • 0 replies
  • 1 kudos

Resolved! Catch 22 of setting up a new Store

You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the groun...

Not able to proceed with processing batch shipment

Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled...

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jasonp by New Contributor
  • 461 Views
  • 1 replies
  • 0 kudos