We have to ship each item separately as our items are "oversized" and cannot be combined. Before the SP-API switch, we were able to split our Amazon Prime (Buy Shipping) orders in ShipStation. Not multiple packages, but split orders. This would integ...
Hello, Is there a physical customs form to print and sign when shipping to New Zealand from the US?When creating the label, I see a Customs Declarations section (description and value) to fill out but when I purchase the label, I cannot find any addi...
Is there anyway to get the product sold onto the shipping label or the order number on the shipping label, or if I want to add a QR discount code to the label...
Is the Import orders from csv file not available in the Starter Plan? We used to have a higher plan but just didn't need it at this time so we switched to the starter plan. Now we noticed that the Import order function isn't available in the drop dow...
For whatever reason, there was a "bug fix" that now makes my packing slips not work the way they are supposed to. The 4x6 slips that were always "fitting to print" on our 8.5x11 paper has html that was exactly what I need. The "bug fix" now took away...
Hello,Most of my products are personalized. Amazon has the ability now to use a custom now box When a customer entered personalization it's should be imported to the ship station and printed on the packing slip. Now I have to go to the Amazon dashboa...
Is there a way to import Product Service orders from Square Space? I have influencers that need to enter their shipping information but if I create a physical product, then they will be charged a shipping fee. My current remedy to this is to create a...
any body have a sears Packing Slips templet i can copy to ship station had no luck on sears to findPacking Slips templet little confusing for me i dont know html to make one
How do I ship Fedex for Saturday delivery?
So, we often have returns that we process for our customers. We then will restore the order to then create a new shipment for the order so it is awaiting shipment. We are, however, not able to split the products into a new shipment. This only creates...
Mac Mini running Mojave 10.14.6 SC used to work just fine on this machine, then the old Rollo printer broke and was replaced with a Godex. Could not get it to show on SC. So I uninstalled SC per this page: https://help.shipstation.com/hc/en-us/articl...
Hi there!We've been using SS for about 3 years, but are still struggling to find a plugin that will automatically send the tracking details to the customer?What plugins can people recommend that work with Amazon FBA tracking?Many thanks!
did any just get few mins ago mailing rate pop up i accidentally click out before finishing reading it
Greetings I am a service provider and have an API team, but really need to learn this myself. I have gotten far enough in postman to make a get request for all orders, and an individual order. But struggling to learn. Any suggestions how to learn thi...
We recently had an issue where 4 orders were combined instead of the intended 3 orders. The combined order was "marked as shipped" and a customer provided tracking # was added. Later, I realized that 1 of the orders needed to be removed and shipped e...
I have mentioned this multiple times to Support, however there is still no to fix. The Custom Shipping Presets Hotkeys feature does not work with Mac.. On the legacy version you could use control as the first key, but now with the new version you can...
This seems like it would be such an easy feature to implement. If I want to add something to a Custom Field in bulk to a lot of orders, there is no easy way to do it. I would LOVE to just import a CSV with the internal OrderID and the text I want and...
Newbie here. On the Orders page, there is what I assume is the default tab called "All" which displays all orders. How do I create additional tabs next to "All" and use them to separate orders into helpful tabs? I understand there is a Batches option...
Hello,Customer ordered an item from my Etsy store and added a note of "deliver inside first front door". When creating a label, is there a way to add this delivery instruction for UPS to see?Thanks
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I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...
Hi everyone,I'm new user for ShipStation, we received a exception sometimes with Deserialize json object probably any record broken at production. I running in my dev test with the same configs files and I don't receive any exception after run to man...
I've submitted three support tickets in the past two days.Two of which were instantaneously set as "Solved" the moment the e-mail arrived!!I then had to open a subsequent "follow-up" ticket to the original.This is incredibly worrisome and discouragin...
Whats the point in Inventory Management if it doesnt update stock on the selling channels that the orders come from?It means that you have to update all selling channels daily with stock levels??
Starting today, when printing to 4x6 Shipping labels (with no changes to our configuration or drivers) labels are now starting 1in down the label and pushing over to a second label. We are also experiencing an issue where it will print an inch down t...
Hi,Is there any way to just 'undo' an import via CSV?
Seems ridiculous to me that Shipstation can't charge for import duties upfront on Shopify and display that exact price in real time to the customer. Easyship can. Only reason I'm not using Easyship is because their UI is garbage, but will continue to...
Wouldn't it be great if ShipStation would send out a mass email letting it's users know when there is an issue? I find it very annoying to wait for a chat (although when I am 48th in line it does give me a clue) to then be told:but since this is affe...
I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...
Is there a way to configure the Packing Slip sort order other than what's shown in the Packing Slip Setup drop-down (SKU, Name, Item Quantity, Warehouse Location)? Ideally we would like one of these methods:1) Sort by last 3 digits of the SKU2) Sort ...
