ShipStation Features
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UPS-International shipping

It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general err...

USSF by First-timer
  • 678 Views
  • 1 replies
  • 1 kudos

Basic shipping 101

So I just looked at ShipStation and find this site confusing. I have an eBay account where I might use this to ship out my sales, but I rarely use eBay. I'm interested in using ShipStation to send packages to friends from Canada to the USA. Is it pos...

kazoober by First-timer
  • 442 Views
  • 0 replies
  • 0 kudos

Three things I'd like to see in Shipstation

1. Make submissions easier. I know there's a process for suggesting ideas. I just can't find the start of it without a lot of trouble. Expose better what you already have.2. Fully implement Paste Entire Address. Love that feature . . . then I clean u...

FlatBike by New Contributor
  • 739 Views
  • 1 replies
  • 1 kudos

Single SKU - Auto Multiple Shipments

How is there not the ability to have a single SKU be set up to have multiple shipments automatically? I know they have the new auto-split feature, but this is only for Multiple QTY of a SKU. I have several SKUS that are 3 boxes, that every time they ...

Automation Rules - Live Updates via TAGS

Hey, it would be very nice and helpful if when tags were updated, it was a live update that could trigger automated rules. This would be especially helpful for businesses like ours that use the tag system to organize our orders. The tags can tell us ...

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

Image 2022-09-27 at 7.46.16 PM.jpeg ss import line 11.jpeg Image 2022-09-27 at 7.46.16 PM.jpeg
teamLA by Contributor
  • 4324 Views
  • 9 replies
  • 2 kudos

Auto import shipping cost into "Cost Summary"

When we are working in an order and weighing a package to calculate freight cost, it would be wildly helpful to have an option to automatically import the calculated freight cost from the bottom left directly into the cost summary section of the orde...

MyPost Business added reference line

At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added int...

Using Custom Packages

We use Custom Packages for box dimensions when we ship. However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate. We have to type our box dimensions i...

Multi Package Shipment.jpg My Custom Packages.jpg
DBullock by New Contributor
  • 2632 Views
  • 4 replies
  • 1 kudos

Customer Notes

I am in need of a way to leave notes on a customer's profile to make adjustments on future orders. I know how to tag it but there's no way to see why I tagged it. Possible reasons could be including a replacement item, using a different shipping meth...

Automation rule for Hazmat checkbox

We ship predominantly lithium ion batteries with USPS/stamps.com using shipstation. For these we need to check the "This shipment contains dangerous goods" checkbox under other shipping options.I can't seem to find a way to automate clicking this che...

Help Images

Hello is support still offering help?Has anyone had issues with product images not loading on shipstation?

FazStore by Occasional Contributor
  • 573 Views
  • 1 replies
  • 1 kudos

Print summary after the label

Our company currently uses FedEx and UPS software when printing labels. We're in the beginning stages of rolling out Ship Station. When they currently print labels they get the order number, tracking number, shipment cost, retail rate printed after t...

posrg by First-timer
  • 530 Views
  • 0 replies
  • 0 kudos

VEEQO

Has anyone switched from ShipStation to Veeqo? We have been a long time ShipStation user and we are testing Veeqo. We would like to know what features ShipStation has to offer that Veeqo does not offer.

OH2U by Rookie
  • 1049 Views
  • 2 replies
  • 0 kudos

Edit Checkout Rates

I have created new checkout Rates for my Shopify store. But In Shopify checkout rates I can see a shipping method description added by ShipStation in SS. How can we remove it ?

shipstationSS2.PNG shipstation_ss.PNG
yashsoni by First-timer
  • 406 Views
  • 0 replies
  • 0 kudos

New Rates

Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...

r_hudson by Contributor
  • 656 Views
  • 1 replies
  • 3 kudos

Label price is null

Hi, we generate a label with Chronopost but the price was null. How to fix it? It is not possible to avoid the label. we get error "the parcel isn't candidate to cancel (cancelSkybillAsync)."https://prnt.sc/KDx2hgNaSNH4

doss by New Contributor
  • 323 Views
  • 0 replies
  • 0 kudos

Pirateship

So I had a customer complain about our pricing for shipping. He said I should use Pirate Ship. I thought how far off can Shipstation possibly be. It was alot. I contacted the chat line and was told to post here. I figured I would before making the sw...

steven10 by Occasional Contributor
  • 1147 Views
  • 1 replies
  • 1 kudos

Poor Advertising

I signed up to see shipping rates before i launched my Amazon store and Shipstaion started my free trial. It only makes sense to start your free trial once you have connected a store and using all features. Scam. Not really a free trial at all.

Automation Rule Add Internal Note

So we have variation listing's on our eBay store, I am trying to add an Internal note (or anything) that would add a note to packing slips stating what is in each of the variation to help the warehouse when packing orders. I spoke to support who advi...

LAshton by New Contributor
  • 1538 Views
  • 1 replies
  • 0 kudos

Bug Report: Split and recombine fails with error

HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...

Sliceworx by Occasional Contributor
  • 1010 Views
  • 3 replies
  • 2 kudos