ShipStation Features
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remove USPS shipping services from shipstation

I was trying to figure out a way to get rid of USPS options as we don't use this and it bogs up our drop downs with 20 or so extra options that are irrelevant to our operations. Our enabler told us that we have to set up a account and appl...

mstiles by Occasional Contributor
  • 3 replies
  • 0 kudos

Carrier Selections For Mark As Shipped

Is there a way to narrow down the list of carriers when you go to mark an order as shipped, manually? It's loaded with really obscure carriers and doesn't include some that should be there, surprisingly.

imix4u by Contributor
  • 1 replies
  • 1 kudos

Packing Slip Date Format

Hello, I need to figure out how to reformat the ship date for packing slips. I'm automating some back office stuff as it pertains to packing slips. I need the ship date to appear as MM-DD-YYYY. Technically that is what it is set to. However, if it is...

Not opening the label after adding money

I was about to print a label and a popup said I needed more money so I added money, at this point it would normally open the label I was trying to print. but today the label is not opening for me to print it's not even in the download directoryI have...

shipping by Occasional Contributor
  • 2 replies
  • 0 kudos

Orders from one selling channel showing as $0

We've encountered a problem with orders from Home Depot, one of our selling channels. Since around April 3rd, all orders have been showing a price of "$0" when sending them to Connex and Quickbooks. All orders before that date show the correct price ...



Hello, I am going to be purchasing an auto bagger. I currently have ShipStation and want to be able to link the auto bagger with ShipStation to print the label right on the bag I am shipping. I was hoping that someone may have a suggestion on the aut...

Jwallace by New Contributor
  • 0 replies
  • 0 kudos

Missing packing slips in batches

It would be great if ShipStation and ShipConnect had the ability to verify the count of packing slips and postage labels when batching orders. We can batch any where between 20 to 200 orders at a time and lately we are missing either packing slips or...

r_hudson by Occasional Contributor
  • 3 replies
  • 0 kudos

Is support closed or off for Good Friday?

I have tried to reach someone in support numerous times today and still haven't gotten a response. Would anyone here know if they are off or out of the office today? Maybe someone here could offer some insight to my issue. I am trying to renew/change...

RONC by New Contributor
  • 2 replies
  • 0 kudos

Order Split > Trigger Email to Customer

When I need to split an order and ship from two different warehouses, it is causing some concern from my customers because they think we have forgotten to ship their items Because often the items dont arrive on the same day. It would reduce customer ...

Triley by First-timer
  • 0 replies
  • 3 kudos

Deleted my main account - Now what ?

Hey Everybody, I had 4 accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called customer support and asked them to delete 3 of them. Apparently, one ...

Regarding Product Records

Hello All! I am still trying to decide if ShipStation is going to work for my situation. I am a drop shipper so I don't actually need shipping labels but I do need that all of my products (which are all different-sized items) have access to accurate ...

CarA2021 by First-timer
  • 1 replies
  • 0 kudos

BUG - Insights have the wrong dates.

On a mobile device they are correct but on the browser version the date range is all 1 day out (-1) so todays insights is actually yesterdays etc....The photo was taken today.... on the13/04/2022

ClintG by First-timer
  • 0 replies
  • 0 kudos

Unshipped items on order shipped email

Is there a way to show any unshipped items in an order in the order shipped email template? I would like my customers to be able to see any items in their order which have not shipped or are being dropshipped. If this feature is not available, any in...

Sales410 by Occasional Contributor
  • 0 replies
  • 0 kudos

Filters - set them up but they don't save

I have a number of filters setup, some by Item sku, when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc

Pete01 by First-timer
  • 1 replies
  • 0 kudos

Shipping error

When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything

Request Fulfilment from a location

Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...

CB2022 by New Contributor
  • 1 replies
  • 0 kudos

Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Order confirmation emails

Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipsta...

Harry_Able by Occasional Contributor
  • 3 replies
  • 1 kudos

Shipping RATE in Email Conformation

Does know how to get the Shipping Rate (carrier amount) in the email confirmation template to show up? I dont see it as one of the fields in the WYSIWYG drop down list. I have a Third Party client that requires us to send tracking along with the UPS ...

info806 by First-timer
  • 1 replies
  • 0 kudos

Inventory Mgmt of Packaging Materials?

Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...

Rugiet by New Contributor
  • 2 replies
  • 2 kudos

Any way to flag an order once it's a "shipment"?

Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...

SSkeptic by Occasional Contributor
  • 3 replies
  • 1 kudos

Shipstation Connect quirks

Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavai...

Shipster by Contributor
  • 2 replies
  • 0 kudos