ShipStation Features
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Resolved! Putting a tracking link into an email

I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...

Craig by Occasional Contributor
  • 6716 Views
  • 12 replies
  • 3 kudos

Product shipping defaults not working

Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?W...

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vcv by Contributor
  • 1359 Views
  • 7 replies
  • 1 kudos

Zebra Labels need to be Flipped

Currently we print directly to our Zebra printer. The only issue is they print upside down. All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfect...

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Product/UPC Label

I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I cou...

invalid billing adjustments

got the email today that we were supposedly charged incorrectly from may-june. upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about. the reasons are not valid - up-charged for incorrect dimensions, weight...

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matt9 by New Contributor
  • 286 Views
  • 0 replies
  • 0 kudos

Automation Rules

I had an instance where a customer experience associate changed an address for a customer. The initial address was imported and was assigned 1 day ground shipping service due to the zip code. The customer requested the address be changed to a zip cod...

lise by First-timer
  • 276 Views
  • 0 replies
  • 0 kudos

Notify Marketplace no longer working

Been using shipstation for a year. All my woocommerce shipments used to automatically notify marketplace after the shipment was scanned in by UPS. Now, this rarely happens as of a month or two ago. And when it does, there is no rhyme or reason. I ALW...

mgbernier by Occasional Contributor
  • 499 Views
  • 1 replies
  • 0 kudos

Too many things are now not working

Having used Shipstation for 6-7 years - the platform is now almost unusable. It started when they created a feature to have orders sync real time with Shopify stores. This worked for a few weeks, then it stopped working, now the refresh button on upp...

beckybee by Contributor
  • 1429 Views
  • 6 replies
  • 5 kudos

View Repeat Customers at a Glance

Is there any way to see (without hovering over each one) which orders that are Awaiting Shipment are from repeat customers? ShipStation can show it hovering over an order, so you should be able to make a sortable column with a checkbox or something l...

Dave by Contributor
  • 400 Views
  • 1 replies
  • 3 kudos

Magento 2.4.4 Shipstation live rates

I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront...

TSFUSION by New Contributor
  • 2138 Views
  • 4 replies
  • 0 kudos

CHAT -- no one is responding - DAY 5

The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (un...

glam by Occasional Contributor
  • 355 Views
  • 1 replies
  • 0 kudos

Custom Pick List Title

I'm surprised that there is not a feature to label a pick list in shipstation. Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time. Would this be a useful feature for other ...

Adding pickups to Weekly Digest email

I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email. I would like to have manually marked as shipped orders to be added to the Weekly ...

Inventory Managment

Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...

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BrandonT by New Contributor
  • 249 Views
  • 0 replies
  • 0 kudos

Purchase Error

Hi, I'm trying to make a shipping label though PayPal, and I keep getting this message saying "Purchase Error - Error creating label from rate. Please refresh the page or try again later." I accepted the auto-correction of the shipping address, and I...

Shipstation customer service - Very disappointing

Wow- for such a great product Shipstation has seriously dropped the ball on customer service! Today I attempted to log in and ship a few orders from the weekend- Log in was fine- BUT THEN............ The system kept asking me to change my subscriptio...

CW by First-timer
  • 3156 Views
  • 6 replies
  • 4 kudos

Ability to sort or filter on the Batch Assignment

I have a subscription box business and occassionaly add something that has a sizing component. I manually add the orders to a sizing batch. It would be great to be able to filter out the order that have already been added to a batch to make this a fa...

Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

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Re-Arranging Custom Shipstation Views

We use quite a number of custom views to switch between different types of orders and be able to process them quickly and effectively. Unfortunately, you can't rearrange the custom views. Once you fill up the row with custom views, new ones go into a...

steve14 by New Contributor
  • 389 Views
  • 1 replies
  • 3 kudos

new Custom View Tabs

so the biggest complaint that I have about the new custom view tabs is the fact that when you click on a tab, it moves that tab to the far left and "reorders" the other tabs.. makes it difficult to have work flow when the things you are creating to h...

luckdragon by Occasional Contributor
  • 1536 Views
  • 2 replies
  • 1 kudos

WHY IS NO ONE RESPONDING TO CHAT

 I have been trying to chat since yesterday? I can not ship international shipments. The tickets all have errors-- they are configured on our end as usual.What is going on?Also -- as of this morning -- all shipments are printing duplicate tickets!!

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glam by Occasional Contributor
  • 1100 Views
  • 5 replies
  • 3 kudos