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shipstation freezing trying to generate label to print - feezes at Processing popup


Chatted with shipstation support earlier today. Have a situation where we go to generate a label and shipstation freezes at the processing label step (see attached picture). We have to close out of this popup, then go to the shipments tab to select the label to then print it.

We have cleared our cache, shipstation cleared our history on their end. We can sometimes get shipstation to work  where this popup will automatically close and the shipment label will popup allowing to to select how you want to print it, etc.

What is the trick to get shipstation working as it has - used for 6-7 years and this glitch is becoming annoying! Thanks!