Wrong shipment status on the order page

[Nnn]

Hi

The shipment status on the order page in ShipStation shows "In Transit", however, it shows "Label created" on UPS's website. So, do you ShipStation import that info from UPS or you just assume that the package would be in the transit the next day and show "in transit" there anyway?

 @mschmoyer1 

Regards

[CaraAdmin]

Hello @Nnn!

Thank you so much for sharing your post in the community! For this particular situation, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

Happy Shipping!

-Cara