ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

can't purchase postage

 when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...

Screen Shot 2021-03-09 at 9.33.18 AM.png
AMLJ by New Contributor
  • 5167 Views
  • 8 replies
  • 0 kudos

Estimated Delivery Date

Been using Shipstation for years. Recently they changed the order detail form. Before, this form always showed the estimated delivery date, which is really important for us. Now, it is gone. Shipstation support person said that "development" would be...

Scan Workflow

Would it be possible to see order notes/tags/custom warnings within the scan workflow on ShipStation based off custom automations.

Customize font in pick lists

I can customize packing slips which are great as I made fonts larger for employees that have eyesight problems but I cant customize the pick lists. I want to suggest this as a feature for accessibility.

toysheik by Occasional Contributor
  • 2502 Views
  • 6 replies
  • 3 kudos

Resolved! Adding A (Order Shipped By "user") to Packing slips

Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, eve...

Spell Check

It would be nice to have spell check in the note section of the orders.

bwoods by Occasional Contributor
  • 415 Views
  • 0 replies
  • 1 kudos

Add support for more Cubiscan models

Cubiscan currently has 15 active models but ShipStation only supports 3 of them and one old model that has been discontinued by Cubiscan.ShipStation needs to update their support for newer Cubiscan models.

Custom Template HTML Table Errors

Hey, all. I'm trying to create a custom packing slip for my company with instructions on it that are repeated further down the page. Right now, the text is just a table with stylings to make it look like plaintext. Reusing the table gives me "An erro...

Cartonization

Are there any cartonization or ways to automatically select packaging based on the contents. I'm not talking about automation rules, I'm looking for something that selects packaging based on the product dimensions. If not built in are there any integ...

yohaas by First-timer
  • 473 Views
  • 0 replies
  • 0 kudos

Labels, order summary, pick list, NOT PRINTING

tested on 3 computers, all 3 computers have not experienced this before. Our account uses Shipstation Connect which makes printing so much quicker than downloading then manually printing each label or whatever it is that needs to be printed.Starting ...

ScreenShot033.png
hello122 by First-timer
  • 456 Views
  • 0 replies
  • 0 kudos

online returns portal

the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we...

online return portal zip code.JPG
wendyg by New Contributor
  • 384 Views
  • 0 replies
  • 0 kudos

IMb intelligent tracking

This has been discussed about a year and half ago and allowing an option to track mail would be an advantageous offer. Firstly, all mail already has stamps.com own Mailer ID which it can manually view if someone contacts support. This is quite the ha...

Resend a webhook?

I'm using webhooks to trigger fulfilment in NetSuite when an order ships in ShipStation.If my middleware is down or miss the webhook call for any reason, is there a way to have ShipStation to send the webhook again ?

Calman by New Contributor
  • 746 Views
  • 1 replies
  • 0 kudos

Mark as shipped Bulk - Error

Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...

brianna by New Contributor
  • 672 Views
  • 1 replies
  • 0 kudos