Hi, checking out ShipStation. We have a custom store and we group the items of an order into packages, add box weight etc. Because we have items that must be shipped together (long rods of steel, or some very large items ship as their own package) we...
I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software pro...
I know I'm asking too much here, but is there an area that lists all known issues of V3 and the current status of the issues? PLEASE HAVE MORE TRANSPARENCY - we're all flying blind here.
We just updated to the new version of shipstation this month. My staff was complaining and i though it was just because they do not like change. With some of the staff on vacation i was able to use to the new version my self. The new version of ship ...
When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are ...
In the past we could always tell if someone opened their tracking email - now all we see is "Sent" and in the past you could click on this word and it would show you if the link was clicked on and viewed - nowhere can we find this feature that we fin...
Anyone have a clue as to how to create a new support ticket with SS?
We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in seve...
I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation. But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several...
Hello - Please add Landmark Global to Mark as Shipper Carrier List. It will be great to have the marketplace display Landmark tracking with corresponding URL link to track the shipment. Thank you!https://track.landmarkglobal.com/?search=PS00272100000...
OK - spent too much time on this - in the previous version you could select what date you are shipping the shipment on. How do you do this in the new version - I have tried everything I could think of as we've used shipstation for many many years now...
Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.
I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...
Good morning, Is there a way, or going to be a way that we will be able to split ship orders within the mobile Shipstation app?Thank you,
When customer goes to finish an order out in the cart on my website, after filling out the address and trying to create the order, it says "product not available in your location". Doesn't work for anywhere in US. Only Domestic US is turned on. In th...
So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyo...
Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...
So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code. There is a war...
Trying to ship package via UPS from the USA to CHINA.I got the UPS shipping label to Print fine .I did fill out the Customs Declaration, however I don't see any PDF to print it.HELP!!
This has got to be joke. Are you telling me we cannot enter decimal values into product dimensions? How can you force everyone to switch to this new interface with this?
Why can't you enter a fractional dimension for a package? Especially with cubic shipping you would think this could add up quite a bit.
I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...
I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...
Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?
When we combine several orders together (we can't stop customers from remembering they needed more items), we need to see the total order value (to determine if we want to have signature service and how much to insure it for) as well as total shippin...
I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name ...
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...
Does anyone know if we can use Amazon Buy Shipping on a NON Amazon order? For example on my Shopify orders?Thank you for any help!!
There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?
