ShipStation Features

set IOSS via API in "Create Order" endpoint

IOSS is the law in EU now. Setting it via the UI admin for the SS account is a start.Setting it "per store" in SS is better.Setting it "per order, via the API" is best.

Split Orders and SKUVault

With the new version of ShipStation, split orders no longer flow downstream to SKUVault as two separate orders. Instead, the most recently updated order flows to SKUVault. This makes it a pain to manage, and creates inaccurate information in our ERP....

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Anyone else having issues right now?

New Layout - Group By Not Sticky

Is there a way to make this Group By sticky, so I don't have to pick it each time I open up ShipStation? I always want my personal view to group by store.

QuickBooks integration not working since update

Is anyone else experiencing an outage with the QuickBooks integration since the update? It will not perform imports since the UI was updated.It does not save my store selections.It says imports have been performed and then nothing happens.I have trie...

Apply Presets within Multi-Package Shipment Window

Can the "Apply Preset" option be added to the individual packages within the Multi-Package Shipment Window? Not the entire package set, but the individual presets I have access to in the initial (single-package) window. For example, I’ve got a number...

"Invalid Product" when scanning order number?

This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify th...

I'm having trouble assigning our UPS account numbers, to their specific ship from locations.

Good day, I have warehouses across the country. Each one, has its own UPS Account # I have all the ship froms loaded & all the UPS#s loaded Each warehouse has a unique login, but if one changes the primary UPS account, it changes for all logins/locat...

Resolved! ChargeBack from 8 months ago

I have had a paypal chargeback from 8 months ago. But I can no longer locate the shipment on Shipstation for proof of shipping. Any tips on how to access the shipping notification. And secondly does this mean I need to start manually adding shipping ...

Automation Rule for Additional Handling

We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.

Add Filter and Sort by Batch in Shipments Tab in V3

Hello, please add filter and sort by Batch functionality in Shipments Tab in V3. Thanks!

New Layout has Fundamental Flaws

I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using ...

Automatic return portal displays incorrect date of the return window closed

We set our return window to be 35 days from the ship date. So, if a customer uses the return portal after 35 days of the shipment created, it will return a message "This item's return window closed on X/XX/XXXX". My issue is that the X/XX/XXXX displa...

Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Ship Date Error When Creating Labels

I have been having issues since late June/early July with the Ship Date when creating my labels. When I create my labels for next day, it's changing the "Ship Date" back to the same day...sometimes. This doesn't always happen. I've chatted with suppo...

why does it take so long for etsy orders to show up in shipstation?

why does it take so long for etsy orders to show up in shipstation?usually takes 1 hour or longer to show up in shipstation

Shipping Carriers

Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??

cant print bulk orders. taking forever

anyone else with this issue??

Invalid Postal Code on International Order

Hi, I'm trying to ship an order to South Korea and I continue to get an invalid postal code error. I've double checked the address with the customer, looked it up on google AND checked it against the Melissa database and it checks out as being correc...

Tracking for "Other" when you Mark As Shipped

We ship many orders with various LTL freight carriers. It would be be great if when manually marking an order as shipped I could enter a link to the carrier's tracking page where the customer could enter their tracking number. It would also be good t...

Software Update

We just updated to the new version of shipstation this month. My staff was complaining and i though it was just because they do not like change. With some of the staff on vacation i was able to use to the new version my self. The new version of ship ...

Tracking numbers not uploading to eBay or Woocommece today

My Tracking numbers not uploading to eBay or Woocommece today. Is this a site wide issue?

Zero Help from Support

I've been having no luck getting help from support. No replies, no comments, nothing. Been following up - and it's crickets. It's impossible to get through to anyone there. No email contact, no phone number, the "chat widget" is always in maintenance...

Resolved! Getting help from shipstation

Hello,Can you see the so called "Chat" widget when you go to help section after logging in? The video shows that but not to me. Also, shipstation does not provide any phone numbers to contact. Does anyone have a solution to get a solution?

Combine shipment

In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separat...

Buggy Preset application, manually selecting all order just to get pricing working.

This has been infuriating now for weeks. What's causing shipstation to force us to manually select orders again and again, every single day. https://youtu.be/V_ycosGx0p8

Add Custom Package Weight

Hey there,It would be nice if ShipStation added the feature to allow custom package weights. That way, when you choose your custom package, the additional weight will be added as well to account for the box and void filler weight. I understand that S...