ShipStation Features
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Any Updates on adding bundles/kits to 3PL

I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software pro...

Amber7583 by New Contributor
  • 1 replies
  • 1 kudos

V3 Known Issue Log?

I know I'm asking too much here, but is there an area that lists all known issues of V3 and the current status of the issues? PLEASE HAVE MORE TRANSPARENCY - we're all flying blind here.

BC-Shipping by Frequent Contributor
  • 1 replies
  • 11 kudos

Software Update

We just updated to the new version of shipstation this month. My staff was complaining and i though it was just because they do not like change. With some of the staff on vacation i was able to use to the new version my self. The new version of ship ...

New version layout (May 2022) - issues

When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are ...

info301 by Occasional Contributor
  • 17 replies
  • 85 kudos

IP Blacklist

We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in seve...

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Really disapointed in lack of support.

I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation. But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several...

HALEBOUND by Occasional Contributor
  • 20 replies
  • 1 kudos

Test labels

Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.

SW by New Contributor
  • 3 replies
  • 2 kudos

[URGENT] Update Payment Method Error

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...

CP2710 by First-timer
  • 1 replies
  • 0 kudos

Address update in Shopify not showing up in V3

So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyo...

Migration to SP-API status.

Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...

Alex80 by New Contributor
  • 3 replies
  • 0 kudos

Printing with packing slips

I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...

scarey by Occasional Contributor
  • 0 replies
  • 2 kudos

What does RESTORE button do?

I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...

david_dean by Frequent Contributor
  • 8 replies
  • 12 kudos

Rates over API via Amazon Buy Shipping

Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?

Alex80 by New Contributor
  • 1 replies
  • 0 kudos

Can't ship to International locations any longer. Why?

I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name ...

FaberUSA by New Contributor
  • 2 replies
  • 1 kudos

Error message....

I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...


How do I ship to an army base correctly?

I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...

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tmoeves by First-timer
  • 2 replies
  • 0 kudos

Re-enable V2 already

There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?

david_dean by Frequent Contributor
  • 8 replies
  • 49 kudos