Since update, there is no way to add email address to shipping notifications after label is created
Could you please bring back the feature to add emails for the shipping notification after the shipping label has been created and printed?
Forum Posts
Canada insurance request
When I started to use Shipstation, there was a option of insurance, Xcover. It is good, has a much lower rate than the carrier's. It is no longer available now, so I have to ship the valuable goods by other shipping providers. When can I have to opti...
Self-Service Cache Flush
Please Consider a "Self-Service Cache Flush" button within the ShipStation application. This would avoid the need to go through the help channels which could delay the resolution when the store does not update.
WHY DO I HAVE TO REFRESH THE SHIPPING METHOD FOR A STAND ALONE PRODUCT THAT I HAVE ALREADY ADDED PRE
Even though I have put the values in for a stand alone product I still have to refresh the shipping method on the order screen. It used to be automatic and I could just print the label and not have to refresh the shipping method.
HS Tariff Import from Shopify
Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...
Transffering HS codes from Shopify to Shipstation
Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. W...
Printing More than 3 Label Messages Per Shipping Label
We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit o...
Packing Slip for #10 Windowed Envelope
Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template ...
Can I put two boxes in one shipment?
I have flat rate shipping on my products and was wondering if I can combine two packages into one shipment? Currently when I get an order for two or more items I split the shipment and then I just create separate shipments. Generally space does not a...
MISSING BUYER ID ON NEW ORDER PAGE
WHERE IS THE BUYER ID ON THE NEW ORDER SCREEN NOW? CUSTOMER SERVICE SAYS IT'S BEEN REMOVED.
Error message....
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
I got errors - "Insurance must be purchased within 48 hours of the ship date" and charged
Hi, Since I contacted by e-mail on Thursday I haven't heard from support until today (5pm on Tuesday).I couldn't create a UPS shipping label since Thursday. Every time I tried to create I got the error "Insurance must be purchased within 48 hours of ...
Combine Shipments does not accurately combine shipping paid
Order 1 paid $5.07 for shipping, order 2 paid $7.25 for shipping. Combined order 1 and 2, chose 1 as the surviving order. The order details screen only shows $5.07 shipping paid. Further, when I look at both orders in the grid by clicking the > symbo...
Deleted my main Stamps.com account - Now what ?
Hey Everybody, I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one ...
Send email tracking to 2 or more recipients
We need a way to reliably email 2 or more people when an order ships out. Usually uploaded by a csv, sometimes it works, but sometimes only one person gets the email.
Rethink the KG & Grams separate boxes
Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 , g 500). The coding can eas...
Insurance
When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment?
New Layout More Steps to view promo code
In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer addr...
Bug Report: Tag does not work with filter right away
Hi Everyone,We'd like to report a bug from the recent interface update.To repeat the bug, you will go to "orders" view -> tag a random order with "my tag"(for example) -> then immediately filter all orders by "my tag".You will NOT see the order you j...
Harmonization Code Requirement missing after update
Under Customs info, please bring back harmonization codes being a required field for each item in an order. Before the update they were required to ship an order, which was great since they are required by customs. After the update harmonization code...
Faster way to update product listing?
Products shows a listing of all active products. If a product is no longer active, it can be removed from this list by clicking on the product and de-selecting Active when open. If many products are outdated, or one product with many SKUs, replicate ...
Down arrow hotkey not selecting orders (New Layout)
Hello,We are in the process of needing to use the New Layout as the Old Layout appears to no longer be updated/supported.We have a working scanner macro that uses the following commands in the Old Layout version:1. "/" - Search Order Hotkey2. "Send d...
Use Custom Filed for Amazon Orders for Amazon Shipping
It would be great to use a custom field for Amazon order numbers to use with Amazon Shipping. In our case we import a different order ID into ShipStation and cannot take advantage of Amazon Shipping to purchase labels. We already import the Amazon Or...
Resolved! Can I create a second shipment in the same order?
I have the new view enabled, and with that, I can't figure out how to create a new shipment. If I revert to the old view I see the button called 'Create another shipment', but I cannot find a similar option now.We shipped a multi-package shipment to ...
Beware of cancelling an order that is combined in Shipstation
The V3 order combination feature is essentially useless due to the way it handles cancellations in whatever marketplace it is importing from. If we import order #1 and order #2 and combine them, then the customer requests to cancel order #1, shipstat...
create another shipment for a prior order
In the newest shipstation, to create another shipment for a prior order you must click on the box icon on the left hand side of the order details and then click on the plus sign, there is no option to do it from the sidebar. This was possible in the ...
Piling on on the new layout - not designed for me
I know it's traditional to hate a new interface - it's just human nature I guess.But I have to speak up on this latest because it's reduced my efficiency. Previous version was more compact and grouped things I actually used within easy reach. Now ? W...
UPS CTP Large - missing produt bundle features
Hello,We are prepaid with shipstation through our UPS CTP Fund. It would seem our account is not able to access the product bundle feature unless we "Upgrade" our account to gold. Is this an oversight for these UPS prepaid accounts? IT seems the gold...
Resolved! Customer email notification with a single lable
Hi, New user of ShipS. I would like to know if it's possible to send a shipping notification to the email entered when we use " creating single label ". I don't have a webshop but Id like my customer to be notified when they goods are shipped. thanks...
