Hi, my business is just starting out. I tried the 30 day free trial and placed $100 on my account to cover potential orders. Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled. I...
Hi there,We are having issues with the product bundles feature. We want each component of the bundle to be listed on the packing slip. We have set this before, and it has worked, but has suddenly stopped. Some of them work, and some do not - and when...
We were wondering if there could be a report showing orders with any address errors or warnings and what those errors or warnings are please?
We have multiple fulfillment locations enabled in our Shopify Account. We have order tags and rules in place to prevent certain orders from importing to ShipStation, but it's not perfect. Orders that are imported into ShipStation but are then marked ...
Hello all,I've noticed that sometimes some post codes come through with spaces in them. What happens is, I'll go to print the label and then an error occurs. I have to manually remove the space in the postcode. Unsure as to why this is happening. Thi...
1. Whenever an Product is Created,Updated,Deleted in "ShipStation" then we have a webhook and get that product id or something.2. i'm not sure, it's happening now or not , whenever product gets created, updated,deleted in "Etsy" or any store which is...
Absolutely happy that Shipstation has added the bundle feature. One issue I've noticed with it though is that when you have it set to just show the bundle name, (not separated out into its individual parts) the product name override does not work.
New to shipstation, still getting everything hooked un and integrated. We also do letter mail. Does ship station support multiple scales, one for packages and one for letters and does this work through stamps.com? Any information on how to do letters...
Newly received inventory is still not showing up as "stock" in the orders page. They are showing as "no stock level". I have confirmed that the sku on the order and what is inventory are the exact same. Not sure what to do to resolve. Shipstation sup...
I heard from a UPS driver that they can scan packages but there is a fee. Has anyone else heard this or have this done, if so what is the fee?
I use Big Commerce Out of the Box that offers customers the ability to place one order shipping to multiple addresses, especially useful at the holiday season. As of this writing, ShipStation doesn't have the ability to ship orders to multiple ship-t...
1) Several support documents indicate that you can create your own View and set it as your default view. This is not the case. In fact, there's no way to set a default view right now. The [All] tab is the only view that can be the default. We have so...
I'm using the Shipstation Checkout Rates feature for my Shopify store, and it clearly states in the UI:Your ShipStation default Ship From Location: Montreal, QCHowever, this doesn't make sense in reality of how an actual order is fulfilled. Let me ex...
Hello,I'm requesting that Shipstation consider adding the ability to scan the UPC of the parent product in a bundle. For instance, we sell direct to consumer and B2B. When someone orders on our website, they order eaches/bags. When B2B orders, they o...
How do I print stamps from shipstation? The instructions in Help do not work. Thanks!
I cannot seem to find a difference between the On New Orders and On New Items webhooks. Both trigger when a new order is imported. You'd think New Items would trigger only if there's a change to an item in an order, but I've observed that making a ch...
Does ShipStation provide shipping label printers under any of these circumstances/scenarios?1. as part of a subscription?2. as a rental?3. as a purchase?Thank you for your contributions.
PLEASE allow us to add "Custom Field 1" (and the other custom fields too, I suppose) column in the "Shipments" section. I can enable this column to be displayed in "Orders," but for some bizarre reason you don't have that field listed in the display ...
Our client uses product SKUs to include picking locations to aid their fulfilment team. On occasion the locations need to change but we cannot edit product SKUs in Shipstation and have to create a completely new product. Please can this basic functio...
Cant seem change UPS Ground from a "Flat" to a "Live" Rate. The other UPS options are displaying "live" rates, but Ship station control panel won't allow me to "Save" UPS Ground after I change it to a "Live" rate (the save button is greyed out).. Any...
Hi ShipStation Team,I hope you're doing well. I wanted to check if there's a way to generate multiple UPS labels in bulk without creating an order. I understand that the Rate Browser allows creating single labels without an order, but currently, ther...
Hi all,I find this feature would be quite helpful for us, but it’s currently unavailable. I believe it could be essential for others as well—I’d be surprised if we were the only ones needing it.In our workflow, we frequently add new notes under Note ...
Hi All, Just wondering if anyone else has been seeing this same issue. Seems this is a new bug in Shipstation Connect. When we select multiple packing slips to print, the filesize sent to the printer is massive - and causes issues - I think due to th...
Please create feature for Label Message (Sku) on USPS Amazon Buy Shipping.It prints on UPS Amazon Buy Shipping but not USPS Amazon Buy Shipping.
Have a way to change the font in Shipstation overall. The font is so narrow now and hard to read when under my main orders, shipments, and products section. Fonts like Arial, Calibri, or Open Sans are much better than the narrow one being used—just a...
If someone can tell me what scale they use for shipstation that is consistent . i have been using onyx but this is very inconsistent. any advice?
Hello everyone,I’m facing an issue when trying to create a shipping label via the POST /labels endpoint. The error message I receive is:"Create Label Error: Insurance cannot be purchased without an Insured Amount."I would like to know which attribute...
Only recently I have needed to Refresh the Connection in ShipConnect. Up until a few weeks ago this was not an issue. I tend (past tense now) to print remotely and so what I now error each morning without a refresh I need to log into my computer rath...
I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront...
Without multi-currency support I don't know how we can remain shipstation customers, its limiting our international growth.Shipstation please sort this out, it's ridiculous.
