As a Shipstation customer using the Shopware v6 connector for the past two year, we are aware of the benefits and limits of this connector.One limit we are hoping can be resolved is the communication of preffered services from our Shopware store to S...
After conducting a rate audit, we noticed that UPS does not provide ShipStation with essential cost details, such as additional charges (HST, Fuel, GST), when reviewing shipping rates. As a result, we are unable to see the full shipping cost upfront,...
Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...
When will the cheapest rate be valid with confirmation?When I selected the cheapest rate option, I was unable to change the confirmation. (signature required or not etc...)Because if it succeeds, our work will proceed more quickly.Because we will app...
I got error message last night when I tried to create shipping label. Post it to Chat, with screen shot. No response and I went to sleep. This morning, I found 2 hours later someone responded saying "high volume of inquiries"! Then I followed up but ...
There used to be a check box in the shipping screen to save weight and dims for a new product shipped. I don't see it anymore and was told by ship station support that the only way to update a new products weight and dims is manually to go into the p...
Hi ShipStation team and community! We would love to see the ability to look up past shipments, and see how long they took to ship out. We can currently see "Current Order" data on the SLA number. But there is no way to look up a previous date range a...
I would love to see a feature for the customer email notifications that get auto sent to customers to have the ability to only use their first name within the template.Currently, the only option is to add the customer's first AND last name which I an...
We recently start to use the Au Post tracking label as attached.But noticed when we use scanner to scan and enter into the system, there is an error.Upon checking, we found the issue is Shipstation does not allow more than 50 characters in the tracki...
Hi Development, We would like the ability to sort and filter by the Tracking# Status. This could be a powerful tool for companies to better manage all of their outgoing shipments and get ahead of customer issues. In our case, we're looking for labels...
Hi, my business is just starting out. I tried the 30 day free trial and placed $100 on my account to cover potential orders. Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled. I...
Hi there,We are having issues with the product bundles feature. We want each component of the bundle to be listed on the packing slip. We have set this before, and it has worked, but has suddenly stopped. Some of them work, and some do not - and when...
We were wondering if there could be a report showing orders with any address errors or warnings and what those errors or warnings are please?
We have multiple fulfillment locations enabled in our Shopify Account. We have order tags and rules in place to prevent certain orders from importing to ShipStation, but it's not perfect. Orders that are imported into ShipStation but are then marked ...
Hello all,I've noticed that sometimes some post codes come through with spaces in them. What happens is, I'll go to print the label and then an error occurs. I have to manually remove the space in the postcode. Unsure as to why this is happening. Thi...
1. Whenever an Product is Created,Updated,Deleted in "ShipStation" then we have a webhook and get that product id or something.2. i'm not sure, it's happening now or not , whenever product gets created, updated,deleted in "Etsy" or any store which is...
Absolutely happy that Shipstation has added the bundle feature. One issue I've noticed with it though is that when you have it set to just show the bundle name, (not separated out into its individual parts) the product name override does not work.
New to shipstation, still getting everything hooked un and integrated. We also do letter mail. Does ship station support multiple scales, one for packages and one for letters and does this work through stamps.com? Any information on how to do letters...
Newly received inventory is still not showing up as "stock" in the orders page. They are showing as "no stock level". I have confirmed that the sku on the order and what is inventory are the exact same. Not sure what to do to resolve. Shipstation sup...
I heard from a UPS driver that they can scan packages but there is a fee. Has anyone else heard this or have this done, if so what is the fee?
I use Big Commerce Out of the Box that offers customers the ability to place one order shipping to multiple addresses, especially useful at the holiday season. As of this writing, ShipStation doesn't have the ability to ship orders to multiple ship-t...
1) Several support documents indicate that you can create your own View and set it as your default view. This is not the case. In fact, there's no way to set a default view right now. The [All] tab is the only view that can be the default. We have so...
I'm using the Shipstation Checkout Rates feature for my Shopify store, and it clearly states in the UI:Your ShipStation default Ship From Location: Montreal, QCHowever, this doesn't make sense in reality of how an actual order is fulfilled. Let me ex...
Hello,I'm requesting that Shipstation consider adding the ability to scan the UPC of the parent product in a bundle. For instance, we sell direct to consumer and B2B. When someone orders on our website, they order eaches/bags. When B2B orders, they o...
How do I print stamps from shipstation? The instructions in Help do not work. Thanks!
I cannot seem to find a difference between the On New Orders and On New Items webhooks. Both trigger when a new order is imported. You'd think New Items would trigger only if there's a change to an item in an order, but I've observed that making a ch...
Does ShipStation provide shipping label printers under any of these circumstances/scenarios?1. as part of a subscription?2. as a rental?3. as a purchase?Thank you for your contributions.
PLEASE allow us to add "Custom Field 1" (and the other custom fields too, I suppose) column in the "Shipments" section. I can enable this column to be displayed in "Orders," but for some bizarre reason you don't have that field listed in the display ...
Our client uses product SKUs to include picking locations to aid their fulfilment team. On occasion the locations need to change but we cannot edit product SKUs in Shipstation and have to create a completely new product. Please can this basic functio...
Cant seem change UPS Ground from a "Flat" to a "Live" Rate. The other UPS options are displaying "live" rates, but Ship station control panel won't allow me to "Save" UPS Ground after I change it to a "Live" rate (the save button is greyed out).. Any...
