ShipStation Community

Etsy orders are not updating. Getting "Error updating". I tried to ship a couple orders manually and I am getting "Could not refresh authorization credentials in timely manner."

I am trying to pay for a label, shipping UPS. getting error - License system not available. Is this a Shipstation or UPS problem?

I cannot add funds. Comes up "an error has occurred". I tried several times.

Shipstation does not offer "tubes" as a package type. So when I ship a 24" long tube that has a diameter of 3". I enter the package as 24" X 3" X 3" (a box). On the UPS website, they say they charge an additional handling fee for mailing tubes. My qu...

The max length for USPS first class international packages was 24". But when I tried to ship a package yesterday, the message "First-Class packages cannot exceed 22" x 18" x 15"". came up. It would not allow me to ship a 24" long package. I went to t...