Name required for both Name AND Business?

[forceshock]

Over the past couple weeks or so I see that info. is required for both the return address "name" and "business." Why is that and is it a bug? I've got the same info. listed in both areas just so that I can print, but it looks ridiculous. Thanks

[Manager-Erin]

Hello @forceshock, 

Thank you for being a part of our community and for reaching out. We would be happy to look into this. What carrier are you using when you get that message? 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

[forceshock]

It's simply within the "Ship From Location" tab, no particular carrier. The interface requires that you fill in the box with your full name AND business. It should simply be either or, not both. 

[Manager-Erin]

Hello @forceshock, 

Thanks for getting back to me and for your patience while I investigated this internally. I found out that this is not a bug but that was implemented to ship from locations since many carriers require both fields and will error out if the company name and the full name are not filled out.

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

[forceshock]

Thanks for the reply, but I guess my question would be, what business adds in a random personal name as well? And what does a person do that doesn’t have a business name? 

Just think for a second about any boxes that you personally receive. It’s either or correct? I receive boxes all the time and don’t see the same information doubled up just to fill both fields and I don’t see personal names along with business names. 

It seems like it’s more of a ShipStation thing then then an actual requirement by the carriers, because again I’m not seeing this on anything else. 

The “business” field should defiantly be listed as “optional.”

[lonesomevee]

I'm also wondering the answer to this! I definitely don't want my personal name on the return address. It should just be the business name.

[giba24]

I agree with @forceshock. It looks ridiculous, and it really should be either or. I am a business owner shipping with ShipStation frequently and I do not want my personal information anywhere on the label. It simply doesn't make any sense. You're either receiving a package from a company or a person. Not both.