I will probably be ending my subscription very soon after saving money shipping through eBay / Fedex Ground I kept telling the agent this is not normal but she insisted that the only solution was to come to this lame blog and write a negative review....
We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts ...
Issue: The tracking number is not appearing on the account balance history report. This would greatly aid in locating refunds and reconciling claims.I reached out to support, who stated:"Refund information can only be found in the Account Balance his...
When viewing my shipments on shipstation.com desktop, i can't export all the data for my shipments at once. When creating a custom export, the option to include my Shipment Number isn't available. However, it is available when customizing my columns ...
I have been using ShipStation for years but since I have switched to the new layout there is a bug when marking an order shipped if a label was voided. For example if I make a batch of orders and one of the products should have been drop shipped or w...
It would be great to be able to add tags to orders during the scan and verify process. We often have a list of items where one item is out of stock and the scanning cannot be completed. Our despatch team places a tag on the order so that our customer...
We are experiencing issues with ShipStation printing through shipstation connect. We can print directly to the print without any problems. Is there a fix for this yet?
I would like to have batch numbers to printed on packing slips. When a batch is created, that batch number I would like to be printed on the packing slip and so forth with other batches created.
Is anyone using qb manufacturing and wholesale enterprise desktop that is hosted and is able to import orders from shipstation? If yes, what host are you utilizing?
When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...
I'm so angry about this update. I've not enjoyed the new version since it came out and refused to work with it so we kept the old version going until we were forced to transfer to the new version recently. Everything about the new version bothers me ...
The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust. I have no idea why on...
What is the correct method for reshipping a returned order using Shipstation V3?With V2 I simply click "Restore" on the existing shipment then create a new label. With V3 "Restoring" the order does not work because all products are removed from the o...
I am trying to find a report that would tell me how much we paid in duties to Canada so I can accurately charge our client. Does anyone know where we would find this information? Thank you!
Hi, It would be helpful if shipstation could support multipackage shipments via API. Thanks, Anjali
Sometimes we create shipments more quickly than Amazon wants to accept them, which results in our orders appearing unshipped to Amazon and Shipstation receiving a 429 error back. Then our account at Amazon gets a wrist slap for not shipping orders in...
I wanted to see if the functionality to Import WFS Orders could be added. Similar to the option to import Amazon FBA orders.
We do not have a plan that allows for custom shipping list templates and can only print out the Notes to Customer field. I am trying to make an API post to add a string to that field and it is not available through SS API. Can the devs please make th...
It would be very helpful for operations working off of one printer to be able to run a report showing orders that were scanned to verify by username. Currently the "shipment count by user" report only tracks orders by who printed the actual label - I...
I was wanting to task for support or request to add a feature to API. I have a certain need for me to take certain orders that have shipped via API and pull the shipping cost so I can bill for shipping later. I also really need to pull the number of ...
I'm having an issue where I input the shipping description for shipping methods and Shipstation or the carrier is automatically inputting days into my description. For example, I set up quick ship for 3 days and standard shipping for 5-7 days. Someth...
It's really quite annoying that this field can't be adjusted once an order comes through to Shipstation. Sometimes a customer wants to change their order from an in-store pickup to a shipped order, and it would really simplify our workflow if we coul...
Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept - the customized pack lists are in html and we are not at all familiar with it. We can do a who...
When filters are applied to multi-line orders, the criteria specified applies to the order as a whole ONLY if it applies to EVERY LINE (a logical AND condition). This works fine for some criteria, but is not optimal when using the filter criteria "Wa...
There was absolutely nothing wrong with the old layout, so why fix it?I happen to be in a position where we have 2 shipstation accounts, the first in the old layout and the 2nd stuck in the new layout.Hands down, everyone here hates the new layout. T...
I have shopify integrated with shipstation for many years and I am trying to show my shopify inventory in ship station. According to all the documentation I should be able to do this by adding a "Ship From Location" with my inventory source set to sh...
It would be great if the return reasons could be customised. Also an option for the customer to confirm that the product is brand new, unused, in the original packaging, etc before proceeding with the return
This is related to other posts about the Shopify Exchanges feature, but another way to put it is to allow the order details inside ShipStation to resync with the order details inside Shopify. Currently, the only changes that resync are changes to qua...
I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
I have orders that are fulfilled in Shopify but still showing up as awaiting shipment on ShipStation. Could it be because there are two Shipstation accounts connected to my Shopify? The other account is owned by my 3PL, they ship orders that fall wit...
