Hey!Wanted a possible way where when one of my staff completes/fulfilled an order on shipstation on their account, shipstation can send information to Shopify where it will show who shipped the order. Similarly as to when on shipstation an order is f...
When an order comes through with a digital product on it, the digital product is not displayed. We typically write our sales order based on what shows up in shipstation, but we can't do this anymore now that we regularly sell a digital product (Route...
Hello!I currently have a Shipstation account that I use for my main business. I have two additional businesses that ship as well. Is it possible to have separate "accounts" set up for each business that I can add funds to individually with a single l...
Hello,Is there a way to automatize what box I will use depending on the quantity of the same item in the order?I found a way with automated rules, but it takes 4 or 5 rules per item, and I have around 80 items.Also, I would like to get track of diffe...
I have to admit, I was a bit annoyed recently to learn using our own shipping carrier accounts was going to cost us $5 per month for each carrier. Yet how surprised I was when I tried using ShipStation's unified UPS account and am now saving upwards ...
I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do ...
Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered. i Have customers All over the USA and it is not possible to do it manually ...
It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack. Right now we have to print ...
Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...
How do I print stamps from shipstation? The instructions in Help do not work. Thanks!
Can anyone help me please? I'm not sure what to do. Luckily i kept the receipt and took pictures of the item before shipping it out. The item was weigh 2.70 oz but i receive an email saying its measurement was 33.00x9.00 x.00xx11.25 (which is false) ...
Apparently there is no way to solve any of these two questions?Setting the Default Print Page on the Print Preview Page. It will set in settings but won’t follow through to Print Preview Page automatically. I have to manually change it!!When Printing...
We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts ...
Is anyone else having this issue? Shipstation is just flashing on and off screen and I cannot connect
We are currently on channeladvisor and are desperately looking for an alternative. Our main issue is that we sell only in Canada on shopify, WalMart Canada, BestBuy Canada, NewEgg. Shipstation works fine with integration for us to Canada Post & UPS. ...
We have 10 users on our account. But I want to know for say April, which users created which order in ShipstationUnfortunately, support team says this info for some reason NOT included in Order Report. From Riaaz G:Kindly be advised that we do not ha...
I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software pro...
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....
Does anybody know if there's a way to create a template that consolidates all tracking numbers for USPS shipments that contain multiple packages in a single email notification based on the order?Currently, ShipStation sends multiple, nearly identical...
We are using the UPS Sure Post service and the UPS website is no longer showing the USPS tracking number. Has a change been made that will no longer show this tracking information?
Hi Everyone,I just migrated from ShipWorks to ShipStation. Everything seems better except for the fact that I cannot automate shipping orders with multiple products. I have uploaded all the correct box sizes for each individual product. However, if s...
Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that...
Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen. I have to refresh after every time. Also, when I go into Group By mod...
Need help to get my html correct and working. I have just taught myself to write the code.1.Need help to make the 'order items' information to line up with their headers. 2.Need to work out how to remove the grey background on the 'order items' be ni...
Does anyone know how to receive a refund through ShipStation for a voided shipment? I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?It's not showing up in Stamps.com which is where the money goes
When I setup a webhook to point to a url, is my integration expected to send back a response (ie like 200 for example), or do webhooks just send a payload regardless and not care whether the payload is accepted or rejected?
I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is...
I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with...
This is a serious question, not just me ranting. Until last week, when I set up a UPS pickup, the time options I was given were in 15 minute increments. Now they are in hour increments (see picture). This seems like such a little thing to someone who...
HiI have a Shopify store some customers placed manual orders with a PO numberQuestion: it is possible to put an order on hold automatically if it is a Purchase Order (PO) in ShipStation? We can create automation rules in ShipStation that can automati...
