Locked out of my account
My account is locked out because I unsuccessfully I tried too many times to add funds. How am I supposed to do anything if I can't log back in. This customer support sucks.
Forum Posts
Commercial Invoices should be pre-populated with net declaration prices in the correct currency
Commercial Invoices should be pre-populated with net declaration prices in the correct currency. It is very inconvenient having to manually calculate and enter each items declaration value when you employ a software which can easily do it for you. We...
Automation Based on Inventory Levels
Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and s...
An option to Add Handling fee to orders
We hope you'll be able to add a box that we can check to add handling fees to orders. As a shipper that extends our shipping discounts to our customers, we would like to add a handling fee to the shipments we choose per box shipped. We want this amou...
Adding carrier and method to Packing Slip print out
Can someone help me with the code to add the shipping carrier and shipping method to the packing slip print outs?
Be able to sort the Reporting Category in the Standalone Product Detail modal
It would be nice to be able to sort the Reporting Categories in the Standalone Product Detail modal window. We manually add new products to their Reporting Category (Brand for our use). The list is currently sorted based on the order they were create...
How to correct horizontal offset, Rollo on Mac
Labels print fine except they are offset to one side, so that the first few columns of the return address are not shown. Since it prints labels with no OS print dialog, how can I access the print settings where horizontal offset can be added?
Track inventory on raw material
We are a make to order firm with 5000 sellable end items that we don't stock. We pull inventory and modify from 90 base products that we keep in stock (and don't sell). I'd like Shipstation to allow us to sell the end items that have zero inventory o...
New Layout horrible! More steps required to do the same work...
The new layout is horrible. The extra step with the weight option, then having to scroll down to change declaration (in the middle rather than right below), the address validation isn't clear and everything can't be seen on 1 pageEverything should be...
Easy UI/UX Fix: Placement of Printing Popup Notification
Since being pushed into the new layout, we've had the occasional issue of having the Print action button in the upper right getting blocked by the Printing Popup Notification.Here's a screenshot of an order:Screenshot of Order There are frequently ti...
Ability to rearrange customs information for items on orders.
It would be beneficial to have the ability to reorder the custom entries on orders, given that ShipStation does not provide a default arrangement. Currently, the items from an order appear in random order under the customs declaration part. Having th...
Invoice for Added Funds ?
Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...
03/1 1/2024 issues
printing error when using shipstation connect, lowest shipping option not available.
Shipstation connect wants to install everytime I login to my computer
Shipstation connect wants to install everytime I login to my computer. How do I stop it from asking everytime that I start my computer. I used to have it installed, but uninstalled it and cancelled my account.
Payment Method Error
Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...
Royal Mail Shipping Down 3 days now!
Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have n...
Product Images Not Working
Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...
Wix Integration - "product not available in your location"
When customer goes to finish an order out in the cart on my website, after filling out the address and trying to create the order, it says "product not available in your location". Doesn't work for anywhere in US. Only Domestic US is turned on. In th...
"average shipping time" report and see other metrics of how long packages are in transit.
there needs to be an "average shipping time" report and ability to see other metrics of how long packages are in transit. under Customer Engagement, shipstation tracks when Shipment Confirmation Emails are sent out, and when Delivery Notification Ema...
Returns/RMA Order API Needed
We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that d...
Customer has new Email-Wants tracking info.
Customer wants us to email them the Tracking Info/History. But no longer has the same email. We cannot edit shipping info once the label is made and do not want to void it because it was delivered.
Printing Order Tracking info
I am looking to export a file that contains orders by name that includes the tracking number. Is there a way to do that?
Shipstation Removes 'Best Rate' feature
Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business. It's been a game changer and 2023 was a solid year of growth both...
Is Shipstation counting orders marked as shipped as a shipment?
So we have our monthly service covered by UPS under the digital connection plan. That means Shipstation bills UPS for the cost.We get 1500 shipments a month before we cap out.We aren't shipping 1500/mo through shipstation. What we do is run our UPS s...
Integration for CS-Cart newer than 4.6.3 NEEDED
CS-Cart 4.6.3 was released October 31st, 2017 and they're now on 4.17.2 with Multi-Vendor versions now (like ETSY with multiple sellers).CS-Cart has dramatically grown since 2017 and many software owners are in need of a new module that'll support th...
BFPO, Why remove?!?!
Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of now...
USPS Third party billing
Hi,We noticed that USPS is offering 3rd party billing option now, which ShipStation doesn't support this feature.Will you consider adding it? Thank you,Tina
Allow return labels for international shipments
We would like to be able to create our own labels to send to international suppliers.
why I plan canceling my account.
This problematic feature, which does not allow for the deletion of shipments, causes multiple issues whenever one of our employees makes a mistake with an address. Every time we reuse this address, we just type name and it auto populates and the mist...
Customer Billing Address in Order Grid
When our customers place gift orders, 9 times out of 10 the shipping address is different than the billing address.The order grid only pulls the recipient name, which is great for a normal order, but it makes it difficult it keep track of the order w...
