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Resolved! Cannot Pay for Subscription

The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...

PPE by Occasional Contributor
  • 5173 Views
  • 9 replies
  • 1 kudos

Flip 8.5x11" labels

We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...

abe117 by First-timer
  • 938 Views
  • 1 replies
  • 0 kudos

Canada insurance request

When I started to use Shipstation, there was a option of insurance, Xcover. It is good, has a much lower rate than the carrier's. It is no longer available now, so I have to ship the valuable goods by other shipping providers. When can I have to opti...

Self-Service Cache Flush

Please Consider a "Self-Service Cache Flush" button within the ShipStation application. This would avoid the need to go through the help channels which could delay the resolution when the store does not update.

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MBuis by Occasional Contributor
  • 399 Views
  • 0 replies
  • 1 kudos

HS Tariff Import from Shopify

Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...

Transffering HS codes from Shopify to Shipstation

Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. W...

Maiwa by First-timer
  • 1350 Views
  • 3 replies
  • 1 kudos

Printing More than 3 Label Messages Per Shipping Label

We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit o...

ekatz11 by First-timer
  • 1165 Views
  • 1 replies
  • 2 kudos

Packing Slip for #10 Windowed Envelope

Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template ...

Can I put two boxes in one shipment?

I have flat rate shipping on my products and was wondering if I can combine two packages into one shipment? Currently when I get an order for two or more items I split the shipment and then I just create separate shipments. Generally space does not a...

Error message....

I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...

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Deleted my main Stamps.com account - Now what ?

Hey Everybody, I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one ...

Rethink the KG & Grams separate boxes

Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 , g 500). The coding can eas...

Insurance

When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment?

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R2D2 by First-timer
  • 384 Views
  • 0 replies
  • 0 kudos

New Layout More Steps to view promo code

In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer addr...

Bug Report: Tag does not work with filter right away

Hi Everyone,We'd like to report a bug from the recent interface update.To repeat the bug, you will go to "orders" view -> tag a random order with "my tag"(for example) -> then immediately filter all orders by "my tag".You will NOT see the order you j...

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admin81 by Contributor
  • 422 Views
  • 0 replies
  • 0 kudos

Harmonization Code Requirement missing after update

Under Customs info, please bring back harmonization codes being a required field for each item in an order. Before the update they were required to ship an order, which was great since they are required by customs. After the update harmonization code...

GRH by New Contributor
  • 517 Views
  • 0 replies
  • 0 kudos

Faster way to update product listing?

Products shows a listing of all active products. If a product is no longer active, it can be removed from this list by clicking on the product and de-selecting Active when open. If many products are outdated, or one product with many SKUs, replicate ...

FlatBike by New Contributor
  • 416 Views
  • 0 replies
  • 0 kudos

Down arrow hotkey not selecting orders (New Layout)

Hello,We are in the process of needing to use the New Layout as the Old Layout appears to no longer be updated/supported.We have a working scanner macro that uses the following commands in the Old Layout version:1. "/" - Search Order Hotkey2. "Send d...

tzeidell by New Contributor
  • 500 Views
  • 0 replies
  • 0 kudos

Use Custom Filed for Amazon Orders for Amazon Shipping

It would be great to use a custom field for Amazon order numbers to use with Amazon Shipping. In our case we import a different order ID into ShipStation and cannot take advantage of Amazon Shipping to purchase labels. We already import the Amazon Or...

sal2 by New Contributor
  • 457 Views
  • 0 replies
  • 0 kudos