Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Purchase Error: Invalid sold to state province code. Valid length is 0 to 5 alphanumeric

sfzeller
First-timer

4 weeks ago

When creating a shipment to Mexico and entering the five-digit zip code given by the customer and , I get the following error: "Invalid sold to state province code. Valid length is 0 to 5 alphanumeric".  That is, I get the error only when choosing UPS (my default option), but not DHL.  Any way around this issue?  Any help will be appreciated!

0 Kudos
1 REPLY 1

CaraAdmin
Khoros

3 weeks ago

Hello, @sfzeller!

 

Thank you for your post. I suggest contacting support@shipstation, where our team can guide you through some troubleshooting steps. This sounds like it could be a carrier issue, but I think that support can confirm that for you. 

 

Happy Shipping!

 

-Cara

0 Kudos