Purchase Error: Invalid sold to state province code. Valid length is 0 to 5 alphanumeric

[sfzeller]

When creating a shipment to Mexico and entering the five-digit zip code given by the customer and , I get the following error: "Invalid sold to state province code. Valid length is 0 to 5 alphanumeric".  That is, I get the error only when choosing UPS (my default option), but not DHL.  Any way around this issue?  Any help will be appreciated!

[CaraAdmin]

Hello, @sfzeller!

Thank you for your post. I suggest contacting support@shipstation, where our team can guide you through some troubleshooting steps. This sounds like it could be a carrier issue, but I think that support can confirm that for you. 

Happy Shipping!

-Cara

[GardenStreets]

HI! Did you get an answer? I'm having the same issue. 

[sfzeller]

No, sorry.  I never contacted the support team as my buyer gave me an alternative address in TX.