ShipStation Features
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Orders stuck in Pending Fulfillment

Within SS I sent 2 orders to Amazon FBA. Amazon has had the orders for 5 days now, and still not fulfilled them. So, within SS, I canceled the fulfillment. An hour later, I checked on Amazon, and indeed the orders are canceled on their end (so, that'...

Address Validation Failed

I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...

Can we please get a real bug report system?

This is NOT a real bug report system. Everyone is reporting bugs in what is effectively a "feature request" discussion board! This is crazy. There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet? This is...

alec1 by Occasional Contributor
  • 553 Views
  • 8 replies
  • 7 kudos

End of Day Print uses wrong printer the FIRST time.

When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...

alec1 by Occasional Contributor
  • 310 Views
  • 5 replies
  • 1 kudos

Label cancelled notification pop up box to go away

We have a lot of Amazon orders that we have to cancel from ship station. When we cancel not only is there a pop up box asking if we want to cancel, this other pop up box needs to be selected. It should disappear by default after a second or two. The ...

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split orders need to show product values

When orders are split, the product values do not show, so the only way to determine how much insurance coverage to get is to go back into my e-commerce app, search for the order, manually add up the values of the products, then return to ShipStation ...

delslp by Occasional Contributor
  • 202 Views
  • 2 replies
  • 1 kudos

Re-enable V2 already

There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?

david_dean by Frequent Contributor
  • 704 Views
  • 8 replies
  • 14 kudos

Implement webhook

I am trying to implement webhook payloads. I want to know more details of fields for following data. Sample data for webhook payloads is given in the following URL: URL: https://help.shipstation.com/hc/en-us/articles/360025856252#UUID-1a4971f4-8fb5-f...

ept by Occasional Contributor
  • 165 Views
  • 1 replies
  • 0 kudos

Cannot remove lineitem with qty 0

When I edit an order within Shopify to remove a lineitem, the result in ShipStation is that the lineitem qty is changed to zero, but the item is not removed from the order. In V2 I was able to remove that line by splitting the order and then cancelli...

david_dean by Frequent Contributor
  • 221 Views
  • 4 replies
  • 1 kudos

Should be Beta, not only option - too buggy

Now I've discovered that ShipStation v3 will randomly sign me out and then reset ShipStation Connect settings. I just changed my printer back but now I can't get the scale to be recognized. The last time I had to restart my PC, looks like I'm back to...

New Version ability to change hold date

We have held off upgrading, hoping that this oversight will be corrected. We have to place orders on hold in large numbers frequently and need the ability to change hold dates in batch also. This functionality was removed with this latest version and...

Orders laggy and slow to load

Every time I open an order it takes a few seconds for various fields to load, and the UI is frozen until that happens. The loading fields seem to be inventory status and customer tax information. I disabled inventory because I don't really use it and...

david_dean by Frequent Contributor
  • 517 Views
  • 7 replies
  • 5 kudos

Notes overwritten when combining orders

I had two separate orders to the same customer. Each had notes that I had added to the individual orders. I combined the orders so I could ship them together, and found that this removed the notes for one of the orders. Those notes included special r...

david_dean by Frequent Contributor
  • 294 Views
  • 3 replies
  • 4 kudos

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 491 Views
  • 6 replies
  • 2 kudos

Unable to select a subscription plan

Last night I received an email that my Shipstation account was cancelled for non payment. Its true that the CC occasionally reaches its (low) limit but I check and there was sufficient balance for the bronze fees. So I go into the user back end to re...

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Shipstation constantly log me out

Why does Shipstation constantly log me out on my 6 year old large tower pc, much too large to fit in your pocket, but on my cell phone that would easily fit in anyone’s pocket Shipstation never logs me out?I don’t get it

shipping by Occasional Contributor
  • 241 Views
  • 3 replies
  • 0 kudos

Address verification errors in new version (May 2022)

Another issue with the new version is that the "address verification" service seems to now be broken. For example, today I have an error on a shipment that said "address line 1" is missing, but there is data in the address line 1 field, so it isn't m...

info301 by Occasional Contributor
  • 228 Views
  • 1 replies
  • 0 kudos

Adding warehouse to the fulfilmet orders details

Hello Dear ShipStation Support Team, Please check how we can add a warehouse in case using "Marked Shipped" inside of order? As sometimes we have to create labels outside of ShipStation (market requirements), but in this case order goes to the fulfil...

yborzilo by New Contributor
  • 166 Views
  • 1 replies
  • 0 kudos

How to Change the Shipping Date?

Is it just me or is there no where to change the date of the shipment? I was just FORCED on over like the rest of you to this new version and am using the "Sidebar" feature, but don't see any feature to change it if necessary.

filters not working

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...

Customs Information

For international packages the custom declarations appear on the new scan to print tool however once the label has printed the customs information disappears and is no longer visible. We have had over 40 packaged being returned back to us as the cust...

hm by First-timer
  • 133 Views
  • 0 replies
  • 0 kudos

End of day print form for USPS not working now

Just closed out end of day for USPS - went to print form since our post office requires this form for any volume of packages. When you click print form - popup states "sending to preview" and then that popup closes and no preview - unable to print fo...

beckybee by Occasional Contributor
  • 195 Views
  • 1 replies
  • 1 kudos

New version layout (May 2022) - issues

When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are ...

info301 by Occasional Contributor
  • 1354 Views
  • 17 replies
  • 20 kudos