ShipStation Features
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Keeps kicking out Document Settings

Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day. Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of ...

birdsafe by Occasional Contributor
  • 473 Views
  • 9 replies
  • 0 kudos

Is Shipstation in BETA? This is Ridiculous...

We have been using Shipstation for a few months now, and almost EVERY SINGLE DAY, we have some type of technical issue. This is absolutely unacceptable. Is your software in beta? We have issues with scanning products, printers, scales, logging in, et...

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NEV by Contributor
  • 409 Views
  • 4 replies
  • 5 kudos

Shipping Cutoff date not working... Again...

We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...

NEV by Contributor
  • 111 Views
  • 0 replies
  • 1 kudos

Label without order API Help needed

I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be do...

Davidc by Occasional Contributor
  • 199 Views
  • 2 replies
  • 0 kudos

Need Ability To Restrict Users By Selling Channel

We desperately need the ability to restrict users to only see, report and fulfill orders from only specific selling channels. In our case, we have a 3rd party that wants to run a single Shopify page selling our product for a month, while we would ful...

Automation Rule to cancel SKU

If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items. I want to stop certain SKUs from importing. If ...

Davidc by Occasional Contributor
  • 144 Views
  • 1 replies
  • 0 kudos

Combining orders gives us troubles

My shipstation Christmas wish list gets bigger and bigger everyday. For todays post, I want to express our problems with combine orders feature. 1. New packing slip only displays parent order number2. New packing slip only displays parent order tax, ...

NEV by Contributor
  • 199 Views
  • 1 replies
  • 2 kudos

Using Custom Packages

We use Custom Packages for box dimensions when we ship. However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate. We have to type our box dimensions i...

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DBullock by New Contributor
  • 263 Views
  • 3 replies
  • 0 kudos

Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

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Return Portal Questions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...

Davidc by Occasional Contributor
  • 149 Views
  • 1 replies
  • 0 kudos

Closing Account

Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...

Clark_L by First-timer
  • 975 Views
  • 5 replies
  • 0 kudos

Undo "Mark as shipped"

I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?

david_dean by Frequent Contributor
  • 709 Views
  • 6 replies
  • 1 kudos

Feature Request (Printing order barcodes sticker)

Hello, I think an important feature to request is to be able to print the barcode that Shipstation generates for each order on a sticker by itself or allowing the creation of custom documents based on shipstation HTML suggestions or just allowing bar...

Ghiath by New Contributor
  • 500 Views
  • 1 replies
  • 2 kudos

Include Time based automation rules

Because not all the selling channels have a "Ship By Date", is there any way to set an automation rule based on order import time? Let's say " if orders imports before 1 pm put the tag "Ship Today" ", or put the order on hold until tomorrow.that woul...

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Boris_B by First-timer
  • 1038 Views
  • 2 replies
  • 1 kudos

Addition to Split Ship

I had a customer place a large order he intended to ship to 5 different recipients. The split ship feature allows me to split that order into 5, however, I cannot edit 5 different addresses. Only 1 address for 5 shipments. A feature allowing me to sp...

Resolved! Please add ability to download SKU barcodes

Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip. If a packer grabs the wrong item and scans it in on the packing slip, scannin...

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jaimes57 by Occasional Contributor
  • 471 Views
  • 5 replies
  • 2 kudos

iPad/iPhone web view broken - no top menu bar

There must have been a breaking change to the web app. Our crew using iPads can no longer see/accerss the top menu bar and therefore cannot get into the Scan to Verify mode. The iPads range from running iOS 15 to 16 so it is not any recent update on ...

scmsteve by Contributor
  • 222 Views
  • 2 replies
  • 0 kudos

Rest API, Create Account

Hello there, I'm trying to integrate shipstation REST API in my product that is based on express.js and react.js. Whenever I try to hit the register account API call (https://www.shipstation.com/docs/api/accounts/create/) I'm getting some server-side...

panther by First-timer
  • 198 Views
  • 1 replies
  • 0 kudos

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 1501 Views
  • 8 replies
  • 15 kudos

Resolved! Bug Report: New split Feature has a bug

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back i...

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admin81 by Occasional Contributor
  • 458 Views
  • 5 replies
  • 1 kudos

Resolved! Shipstation Connect bug on MacOS

Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is tr...

Shipster by Contributor
  • 764 Views
  • 7 replies
  • 1 kudos

Types of Barcode Scanners

I am trying to find out the best options for a barcode scanner that will interface nicely with Shipstation. I would prefer one to be cordless since a 7ft cord going thru a warehouse is not happening. Want something that will interface with either a l...

BRops by New Contributor
  • 1811 Views
  • 4 replies
  • 2 kudos

New Split Function Duplicated product in order

While using the new split interface a new shipment was made, however the product being split was also left in the original shipment as well as being placed into a new shipment. This duplicated that product and would have had us fulfilling double the ...

BGRSWIL by New Contributor
  • 244 Views
  • 1 replies
  • 1 kudos