ShipStation Features
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Shipstation Connect on Win 11

On a new computer with Win 11 on it, Shipstation does not work with a DYMO M25 scale. My old machine has Win 8.1 and the scale works fine with it. In settings / Shipstation Connect, the scale 'seems' to work fine in that the DYMO shows up in the list...

dstrenz by Occasional Contributor
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Packing slip sorting

Why in the world would we have a sort by warehouse location that doesn’t actually sort by warehouse location? my locations are numbered 1-3000. The system prints, for example, locations 103, 1042, 104, 1051,1066, 107, 1278, 129 etc. It clearly cannot...

MultiBox Shipments for Returns

Currently we can send multi-box shipments through UPS etc but returns do not support this. This makes it far more expensive for us to have returns shipped back to us than it was to send them. It seems that this just hasn't been implemented in the ret...

TelCan by First-timer
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UPS Simple Rate

Our company utilizes ShipStation for almost all of our shipping needs. We have recently started utilizing UPS Simple Rate, but this is not currently an option through Shipstation, so now our Operations department is shipping items for our Shipping de...

Automation Rule for Holds

Hello! Is it possible to put an order on hold for a couple hours? I only see that we can only put orders on hold for days at a time. Is there no way to make an Automation rule? Maybe we can enable something that allows us to hold for a couple hours o...

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Bryan21 by First-timer
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Filter by only specific SKU

It would be helpful if we could filter orders by those containing ONLY specified SKUs. So for instance I want to find the orders that only contain 1 of item A and 1 of item B. More specifically it would also be helpful to broaden that to only 2 of it...

doug5 by First-timer
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  • 1 kudos

Shipment Confirmation Email

Hi there!My customers didn't receive a Shipment Confirmation Email from ShipStaton. When order marked as Shipped.And I did not receive a Bcc email for shipping confirmation. This has never happened before.Can you fix this please?

search function

I'm having issues with the search function in the new version of SS. When I used to search, it would only search in "awaiting shipments" when I clicked in that tab, which is what I want. But with the new version, it now searches everything; so it's p...

Custom Field on Shipments page

I would like to request the ability to view data in the Custom Fields on the "Shipments" page. We like to print the shipping manifest, however we are not able to add the data we use in Custom Field 1 to that manifest printout.

ShipStation Connect on macOS Monterey

After upgrading macOS to v12.01, all of my printers and scales are still installed and working. But, upon opening ShipStation Connect it will would longer show any printers or scales that a present in macOS. To trouble shoot, removed ShipStation Conn...

gram52 by Occasional Contributor
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Packing Slip Challenges

We have our packing slip template 99% perfect except for one frustrating issue; see image on this link: On page two, three, etc. of the packing slips, the product item numb...

motionrc by First-timer
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Lock in edited shipping address

I suggest that if we edit a shipping address, there is feature to NOT have it overwritten by the Marketplace or any other way.Our shipping department does not have edit permissions in WooCommerce and since any data in WooC overwrites the data in Ship...

Bryan5 by New Contributor
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Inventory Related

Shipstation needs to be able to email or have a pop-up that tells the person in which is using shipstation that the therehold he or she has set is below that mark. Adding this feature will help multiple companies to never lose track of inventory and ...

Darlene by First-timer
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Orders On Hold

Orders in On Hold status in Shopify still flow into Shipstation immediately and can be shipped. It would be great if there was some sort of stop/hold to these orders flowing into Shipstation or just more guidance on what to do with these orders as we...

Add more than one notification email address.

So at the moment you can manually create an order with one email address for notifications. However, some trade customers may want procurement and the warehouse to receive notifications of shipments. I as a business owner also need my account manager...

Enable Field Replacements for Custom Fields on Orders 308625On this ticket, the User was sending shipments with RRD. RRD automatically uses Custom Field 1, and the User wanted to override this with the SKU on their order. They attempted to do this...

JohnH by New Contributor
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Split order

Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that?

tran by First-timer
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Can't find chat?

I have the automated help widget but no chat option? My plan includes this but i can not find it anywhere! Can someone please help me out as i need help setting things up.

Pablo396 by New Contributor
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Age not in order within Items

With the new update I want to see my orders by item but within the items, the age is not in order. So if I have 500 orders within an item and can only print 50 at a time I have to scroll through to pick the oldest orders instead of selecting them in ...

Spliting single item orders

Please PUT BACK the feature that allowed us to split single item orders into multiple orders so that we can batch run them all at once. I don't see why you took away functionality for something that was working. We have built many products and shippi...

Alchemist by New Contributor
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Packing Requirements for Insurance Coverage

Hello, I'm looking to send a stack of heavy plates half-way across the US. I was at UPS today and the lady there said that if I bought the label there, they'd need to use a box that gives 2" room on all the sides as well use packing peanuts to fill t...

Packing Slip page number

I have a custom packing slip designed for my needs. I'm printing 100-200 packing slip + labels on a letter size paper at a time. Is there anyway that I can print the page number to the packing slip? For example, if i print 50, there would be 50 pages...

mugur by First-timer
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