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UPC Codes Disappearing From Product Records

Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product rec...

JG95 by Occasional Contributor
  • 642 Views
  • 6 replies
  • 2 kudos

Shipstation Customer Service DOES NOT RESPOND

Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get...

Resolved! New Email Delivery Requirements for Yahoo and Gmail

I received a notice from Klaviyo, my email platform informing me of new requirements for deliverability to gmail and yahoo emails.There are several new requirements, but one of the requirements is to "configuring your DMARC policy to p=none on your r...

KCR by New Contributor
  • 4604 Views
  • 16 replies
  • 21 kudos

Resolved! DMARC, SPF & DKIM settings - Email deliverability

We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my pa...

Changing currency

This has to be a feature in Shipstation. Sometimes, when we ship parcels abroad, the commercial invoice needs to be in the currency of the country.I'm shipping a parcel to Italy with UPS, but there is no way to change the currency to EUR.This would b...

nigpom by First-timer
  • 265 Views
  • 0 replies
  • 0 kudos

Email Templates

Hi there, I would like to request additional field replacements on email templates on ShipStation. I would like to have Tracking Link and the Source of the order (not the Store Name). Thanks!

Jovs by First-timer
  • 262 Views
  • 0 replies
  • 0 kudos

Scanning

Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...

Adding an external image URL to a packing slip

Hi! I'm trying to add an external image url to packing slip templates.It will only appear when adding "src.shipstation.com" to the front of the image URL, which servers as a resizer.Without this, only a small white box will appear.The problem is the ...

RobertMc by Occasional Contributor
  • 6008 Views
  • 10 replies
  • 1 kudos

End of day print form for USPS not working now

Just closed out end of day for USPS - went to print form since our post office requires this form for any volume of packages. When you click print form - popup states "sending to preview" and then that popup closes and no preview - unable to print fo...

beckybee by Contributor
  • 1449 Views
  • 5 replies
  • 2 kudos

UPS-International shipping

It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general err...

USSF by First-timer
  • 295 Views
  • 1 replies
  • 1 kudos

Basic shipping 101

So I just looked at ShipStation and find this site confusing. I have an eBay account where I might use this to ship out my sales, but I rarely use eBay. I'm interested in using ShipStation to send packages to friends from Canada to the USA. Is it pos...

kazoober by First-timer
  • 214 Views
  • 0 replies
  • 0 kudos

Three things I'd like to see in Shipstation

1. Make submissions easier. I know there's a process for suggesting ideas. I just can't find the start of it without a lot of trouble. Expose better what you already have.2. Fully implement Paste Entire Address. Love that feature . . . then I clean u...

FlatBike by New Contributor
  • 372 Views
  • 1 replies
  • 1 kudos

Single SKU - Auto Multiple Shipments

How is there not the ability to have a single SKU be set up to have multiple shipments automatically? I know they have the new auto-split feature, but this is only for Multiple QTY of a SKU. I have several SKUS that are 3 boxes, that every time they ...

Automation Rules - Live Updates via TAGS

Hey, it would be very nice and helpful if when tags were updated, it was a live update that could trigger automated rules. This would be especially helpful for businesses like ours that use the tag system to organize our orders. The tags can tell us ...

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

Image 2022-09-27 at 7.46.16 PM.jpeg ss import line 11.jpeg Image 2022-09-27 at 7.46.16 PM.jpeg
teamLA by Contributor
  • 3193 Views
  • 9 replies
  • 2 kudos

Auto import shipping cost into "Cost Summary"

When we are working in an order and weighing a package to calculate freight cost, it would be wildly helpful to have an option to automatically import the calculated freight cost from the bottom left directly into the cost summary section of the orde...

ohelsbells by Occasional Contributor
  • 188 Views
  • 0 replies
  • 0 kudos

MyPost Business added reference line

At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added int...

Using Custom Packages

We use Custom Packages for box dimensions when we ship. However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate. We have to type our box dimensions i...

Multi Package Shipment.jpg My Custom Packages.jpg
DBullock by New Contributor
  • 1747 Views
  • 4 replies
  • 1 kudos

Zebra ZP505 Printer on a Mac Printing Blank Labels

Our Zebra ZP505 printer connect to a Mac was printing blank labels after following all set up advice from both ShipStation and Zebra including updating CUPS Settings. Finally found a solution to the issue. Zebra recommend using the ZPL driver which i...

khouse by First-timer
  • 199 Views
  • 0 replies
  • 0 kudos