ShipStation Features
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Auto-shipping exchanges

Has anyone ever set anything up in a way that would automatically ship exchange orders, after the RMA label has been scanned by the carrier?

info461 by First-timer
  • 0 replies
  • 0 kudos

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

Image 2022-09-27 at 7.46.16 PM.jpeg ss import line 11.jpeg Image 2022-09-27 at 7.46.16 PM.jpeg
teamLA by Contributor
  • 8 replies
  • 2 kudos

Barcode / Inventory

We are a Startup having lots of trouble figuring out how to set up our inventory system. We have downloaded and set up ship-station connect but it always tells us that we don't have it downloaded, We bought a barcode scanner on amazon but apparently ...

Jabon17 by First-timer
  • 1 replies
  • 1 kudos

Sending Delivered Metric to Klaviyo

Please send the Delivered Metric to Klaviyo so we can send delivered emails to customers that match our branding. With the new Google and Yahoo sender requirements going into effect next month Shipstation emails are going to start bouncing soon anywa...

DeeLucas by Occasional Contributor
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Restricting access to stores

Hi all - We have multiple Shopify stores connected to our ShipStation account. Is there a way to restrict who can see what store? For example, we need person A to see Store 1 only and person B to see Store 2 only, but I want to be able to see Stores ...

AndreaR by New Contributor
  • 2 replies
  • 1 kudos

Create + Print Label + Print Packaging Slip

Could we possibly get the option to print all 3 with a single click? Now the design has changed it's not as easy to do as it's in the top right of the screen rather than next to the label print button.

JamieH by New Contributor
  • 0 replies
  • 3 kudos

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 23 replies
  • 18 kudos

Pick List - Option to Hide Descriptions

Option to hide product descriptions in the pick list settings ("Personalisation" text in italics in screenshot below). Currently, products with the same name and SKUs are being listed individually if they have different descriptions, making the effic...

Screenshot 2024-01-14 at 17.02.03.png
BBS by First-timer
  • 0 replies
  • 0 kudos

Automation rule for Hazmat checkbox

We ship predominantly lithium ion batteries with USPS/ using shipstation. For these we need to check the "This shipment contains dangerous goods" checkbox under other shipping options.I can't seem to find a way to automate clicking this che...

Missing Tags on Scan Orders screen

Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...

toysheik by Occasional Contributor
  • 4 replies
  • 6 kudos

Resolved! Return label without Outgoing label?

I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so. I have ask...

doug1 by Occasional Contributor
  • 9 replies
  • 6 kudos

Categorise Ship Views into Folders

Hi, I think it would be super handy to be able to categorise ship view tabs into folders.We have a lot of views on our main screen and it becomes cluttered after adding a lot. Being able to break different types of views down into folders would make ...

ship list drop down example.PNG
troop by New Contributor
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  • 1 kudos

UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 12 replies
  • 1 kudos

Possible Product Feature - Tracking Report

Hi there,I think it would be great if there was a report or a place you could clearly see all your packages for a particular day and see if they have been delivered yet.This is especially true with Royal Mail, where as of yet you don't even get the l...

Jon691 by First-timer
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Barcode Scanners for inventory management

Hi,Could someone please recommend a bar code scanner that integrates nicely with shipstation. We are looking to use the barcode scanner for inventory management and printing labels. Please help!! We're a start up business so we don't have to much exp...

Shay by New Contributor
  • 2 replies
  • 1 kudos

Possible new feature

HiIt would be great it Shipstation could flag up new customers. i.e. Customers not already on the shipstation customer database. Our marketing team want to add some POS material to encourage repeat purchase. If there was a little symbol the dispatch ...

Shipstation says printer is offline

I keep getting an error message when trying to print to IDPRT SP410: "The printer, IDPRT SP410, connected to shipstation workstation, is offline."I have tried: Printing a test page from my computer: it works fineRemoving and reinstalling the Shipstat...

PayPal notifications not supported

I'm a LONGTIME user of PayPal - now with their Shipstation support instead of their native solutionIt works great with somewhat limited capabilities butit has all I really need. It shows me what is unshipped and when I ship it, it notifies PayPal and...

Str8Nar0 by First-timer
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Automation Filters Not Working

Has anyone had their Automation Filters start tagging orders differently out of nowhere? It appears automation isn't picking up on Commercial / Residential assignments.

MyPost Business added reference line

At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added int...

Payment methods needs to be a field

Original post by user Jesse Delo How do I map the payment type from my x-cart store? I need to know if it was a paypal payment or credit card payment. I have added the html to my fsd x-cart store but what is the map field name i need to use to pull i...

SarahATX by Moderator
  • 11 replies
  • 2 kudos


need to make an automation rule or product setting for hazemat shipping

zach21 by First-timer
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Pop Up upon printing a burden

Anyone else burdened by the double pop up that comes up and slides to the right once you print a label. Even though it takes a few seconds, it makes it impossible to view any orders or do anything in ship station until this clears out. Why not get ri...