02-26-2024 07:17 AM
Please add in support for the new Shopify Exchanges feature.
https://help.shopify.com/en/manual/orders/refunds-returns/exchanges
We have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.
02-27-2024 08:57 AM
I have an option but its 3rd party, not sure if shipstation is gonna offer native support.
05-22-2024 10:05 AM
Can you share what your 3rd party solution is?
05-22-2024 10:06 AM
We really need this feature too. The alternative is to use Shopify's own shipping options for product exchanges. I would like to keep ALL shipments under one roof inside ShipStation, and I would guess that ShipStation wants to retain the business for all those exchange shipments too. The order details in ShipStation need to be able to re-sync with any product changes that put the order status in Shopify back to "unfulfilled" or "partially fulfilled" status.