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Add functionality for Shopify exchanges

danny10
First-timer

‎02-26-2024 07:17 AM

Please add in support for the new Shopify Exchanges feature.

https://help.shopify.com/en/manual/orders/refunds-returns/exchanges

We have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.

3 REPLIES 3

DND4Life
Contributor

‎02-27-2024 08:57 AM

I have an option but its 3rd party, not sure if shipstation is gonna offer native support.

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Durak33
Occasional Contributor
In response to DND4Life

‎05-22-2024 10:05 AM

Can you share what your 3rd party solution is?

0 Kudos

Durak33
Occasional Contributor

‎05-22-2024 10:06 AM

We really need this feature too. The alternative is to use Shopify's own shipping options for product exchanges. I would like to keep ALL shipments under one roof inside ShipStation, and I would guess that ShipStation wants to retain the business for all those exchange shipments too. The order details in ShipStation need to be able to re-sync with any product changes that put the order status in Shopify back to "unfulfilled" or "partially fulfilled" status.

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