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Add functionality for Shopify exchanges

danny10
First-timer

Please add in support for the new Shopify Exchanges feature.

https://help.shopify.com/en/manual/orders/refunds-returns/exchanges

We have been waiting for Shopify to release this for ages and now find it is not compatible with Shipstation - super disappointing.

3 REPLIES 3

DND4Life
Contributor

I have an option but its 3rd party, not sure if shipstation is gonna offer native support.

Durak33
Occasional Contributor

Can you share what your 3rd party solution is?

Durak33
Occasional Contributor

We really need this feature too. The alternative is to use Shopify's own shipping options for product exchanges. I would like to keep ALL shipments under one roof inside ShipStation, and I would guess that ShipStation wants to retain the business for all those exchange shipments too. The order details in ShipStation need to be able to re-sync with any product changes that put the order status in Shopify back to "unfulfilled" or "partially fulfilled" status.