Shopify Exchange Feature

[ogmoto]

I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critical for modern ecommerce operations, and we have been eagerly anticipating its release.

Unfortunately, we've encountered significant disappointment upon discovering that this feature is not currently compatible with Shipstation. Given the stature and capabilities of Shipstation as a leading software in the industry, it is surprising and unfortunate that there is a lack of alignment with Shopify, which is one of the most widely used CMS platforms in ecommerce.

We believe that supporting this feature would not only enhance our operational efficiency but also reflect positively on Shipstation's commitment to staying current with ecommerce trends and technologies.

Could you please provide an update on any plans to support this feature or any potential workaround that could be implemented in the meantime?

[CaraAdmin]

Hello, @ogmoto!

Thank you for sharing this feature request in the community! Our merchants have spoken, and we have listened! Shopify has recently launched a much-awaited new feature that allows merchants to process exchanges directly through Shopify without relying on third-party apps. ShipStation is excited to be the first among its direct competitors to support an exchange workflow with Shopify. This feature enhancement will allow merchants to effortlessly print additional outgoing exchange labels through ShipStation while maintaining their current workflow. 

Please note this feature is currently in Beta. We have provided a demo video for your reference.
Please address your feedback to our support teams, who will filter it back to our product and engineering. If you want to be added to the beta, please reply to this post! 

Happy Shipping!

-Cara