Hello community! We opened a Shipstation ticket about this 6 hours ago but haven't heard back after our initial conversation. We've done some additional research since then and want to see if these forums might produce a faster response than our foll...
I tried to Integrate my ETSY account with shipstation but it's not working, when I search my store username I'm seeing alert! Problem solved - Not store name, you should you username.
Hi,I have an Ecwid store that I've just connected to ShipStation. The store has over 450 pre-orders going back to October 2021 for items that are due to ship next week. ShipStation is only showing 152 orders going back to January 12. Does anyone know...
Hi all, I am a new user and having a very hard time integrating my CS-Cart Multi-Vendor Marketplace with ShipStation. Every time we test the connect to CS Cart we get an error message "Invalid XML. Error: 'Data at the root level is invalid. Line 1, p...
I am the sole proprietor of my LLC and am the only one who will use Ship Station under my account. I just found that I do not have permissions to do anything; not sure why that is, considering I went through the setup with Ship Station over the phone...
Please consider including the ability for WMS to communicate batches or lot tracking through Shipstation, either with dedicated fields or custom fields.
We are launching a second shopify store and I am just wondering if it is possible to have two shopify stores integrated as separate channels on one ShipStation account. I can't find any information that says this would be an issue but am looking to m...
We use the CRM system "Method" for uploading our orders. This creates PDF files which I cannot upload to Shipstation. Does anyone know a way around this?
I'm experiencing an issue where some of my amazon stores do not completely syncing. I have an account with 4 FBM orders but only one order is being imported to shipstation. Someone else getting the same issue?
I have Opencart integrated with Shipstation. I'm finding that Shipstation has not and will not map basic data fields imported from Opencart. It is very annoying to see all the column options and not be able to use half of them. Example fields availab...
When selecting FBA as the shipper, why doesn't Shipstation show accurate quantities of FBA stock?It's always showing zero. Also, when selecting the 3 different shipping speeds, which FBA offers, the shipping cost isn't updated within Shipstation. Tha...
After importing orders from shopify if an order is deleted,it still remains in shipstation UI in cancelled status.May I know the reason?
I have been getting this message for the last week or so: IntegrationError: WooCommerce encountered an error and responded with StatusCode 0. Content: No content returned from the marketplace. Thinking it was an issue on the Woocommerce side I update...
Hello,is preset group details available in products model in ShipStation API?If not where do I get those details in API.
I am having an issue where my store disconnected from WooCommerce and I can't get it to reconnect. I keep on getting an error Object not set to a refrence or something like that. Any help would be appreciated.
We have a major issue with the shipstation woocommerce integration that may result in us cancelling the service before we even end our trial because we literally cannot use the service to conduct business in the workflow we have presently without the...
Lately there have been numerous small bugs in Shipstation. Today's glitch is an Amazon order got cancelled by buyer. As I normally do I cancel the order in Shipstation but it is still showing in Awaiting Shipment. Normally it moves to Cancelled Order...
Hello, I'm integrating with the API and my client has the ShipStation barcode on an order summary slip. They want to be able to scan this and pull up the order like you can in ShipStation mobile, but I'm not finding anything in the API docs that allo...
I am using a custom store for the selling channel. I need to send a custom field to the order to view in order details. When I am sending it I can see the error that it is not the valid node in XML. How can I map a custom node value in this case. Is ...
After converting to bigcommerce V3 I am unable to get orders into shipstation and receive error code 504. Have tried several times to reload based off of Shipstations directions with the same frustrating results. I have been dead in the water and una...
Trying to connect ship station to shopify and this is what I get. ANY HELP??
When I click on the Ebay order number, the link does not go back to the EBay order any longer. I receive this message. Http/1.1 Service Unavailable
So im new to SS and just trying to get everything set correctly and seem to have an issue with ebay and specifically the amount of tax on ebay sales not coming through to SS.This i understand is due to ebay only including tax figures for internationa...
Hi,Question regarding the new European Union VAT requirements. I have a buyer on eBay who purchased several item that I am combining in shipment. eBay has collected VAT as the buyer is in Italy and each item is under $150 euros.In order details, eBay...
I am totally mystified why one single individual order imported from eBay (correctly) resulted in creating TWO separate shipments in my SS account. The two separate shipments are in ONE SS order number, marked 1 of 2 and 2 of 2. Of these, order numbe...
Hello!Anybody successfully connected Wayfair marketplace to shipstation? I did, but shipstation do not retrieve orders from my Wayfair. Could you please advise and/or provide with your steps?Thank you!
ShipStation provide a webhook solution that is great, but it would be very helpful if there is more Types supported.Right now we have webhooks for: New Order, New Item, Orders Shipped and Items Shipped.It would be very nice if we have also for: Order...
Has anyone had any success integrating CommerceHub and Shipstation? Jennifer
I'm would like to update the internalNotes field of an existing orders with our shipping cost (Status = awaiting_shipment) before I complete the Marked Ship API. I sent the API with the Order Number, OrderId and OrderKey (along with all the other req...
I am confused as to how to ship a Shopify order via the API. What is the proper sequence of steps to:Ship the order (creating a label)Telling Shopify the order was fulfilledSince my customer ships via Shipstation and it gets marked as fulfilled, I kn...
