Order Source Integrations
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store with variants not syncing correctly

Is anyone else having the issue of their items not syncing correctly to shipstation when that item has a variant? Example someone purchases 2 shirts and they are different sizes and color (Black 2T and a 5T charcoal) but are on the same listing and t...

Walmart Integration Broken

Anyone else experiencing Walmart integration issues? Our store, which had been working flawlessly for a long time is now suddenly nonfunctional. Shipstation reports an error: An error occurred attempting to update orders: There is an error in XML doc...

corey by New Contributor
  • 1281 Views
  • 8 replies
  • 2 kudos

Edit Shopify Order

Hi I am on a trial with ShipStation I have resolved most of my questions with support, but I have the following two questions which I can not seem to find a solution. 1. I edit an Order in Shopify (for example a customer ordered a Size XS, instead of...

When is Order "ModifyDate" field updated?

Hello, Is there a document which outlines what actions on/changes to an order change the "modifyDate" field of an order? Just from testing things, it seems that Assigning/Unassigning a user to an order does not update this field, which i wish it woul...

info956 by New Contributor
  • 292 Views
  • 1 replies
  • 1 kudos

Shipstation not loading

I am not able to get into ShipStation today. when I log in to my account it just spins and nothing loads. Is anyone else having this problem. I can't even contact support because I can't log in.Sam Friedman718-643-8005 ext.106

sam1 by New Contributor
  • 2079 Views
  • 4 replies
  • 3 kudos

Get External Shipments via API

Hi,Could you please advise how to get external shipments using API? I have read on the documentation that shipments created through UI will not be returned. But perhaps there is any way to get external shipments? Thanks in advance

PESALES by New Contributor
  • 283 Views
  • 1 replies
  • 0 kudos

Wordpress with no shopping cart

I have a client that wants to offer a thank you shopping page on their wordpress site. All items are free and their customers are shopping for a thank you gift then entering their shipping address. Any ideas on how I can connect such a page to shipst...

DebZ by New Contributor
  • 363 Views
  • 1 replies
  • 0 kudos

Unable to update Amazon Orders

Hello all, since earlier this morning I have not been able to updated any Amazon orders. At first, when I hit the refresh button, I was receiving this error: An error occurred attempting to update orders: 429, but since have began to receive this err...

Real-Diva by Occasional Contributor
  • 3201 Views
  • 14 replies
  • 11 kudos

Display the WooCommerce store URL

When you add multiple WooCommerce stores they all are given the same name as WooComerce Store and you cannot see which one belongs to which store. Only ShipStation support can see that. Why? There are 10+ million Woo stores on the Net, it is not unco...

Error 404 when connect to ETSY

start yesterday, there error message, shows 'remoted server error 404"unable to pull order from ETSY,when i try to del the store and re add it, and i try put username in there and find store, it still show the same message error 404,

OZard by Occasional Contributor
  • 3973 Views
  • 20 replies
  • 9 kudos

Amazon Combined Orders & USPS Tracking Numbers

Amazon is not accepting USPS tracking numbers from orders combined on ShipStation. After creating labels, I'm finding the separate orders still marked as "unshipped" on Amazon. On Amazon I get the message that "Same tracking ID entered for multiple o...

Austinite by Occasional Contributor
  • 523 Views
  • 1 replies
  • 0 kudos

Amazon Order Date

Ever since ShipStation switched over to the new Amazon SP-API, orders that come in after around 3pm PDT have the order date incorrectly set to the following day. Seems like a time zone issue with the new code. Has anyone else seen this, or is it just...

New store - Not able to connect to Amazon

Any one else having an issue connecting there shipstation to Amazon , i keep getting this error code : Something went wrongThis Developer is not currently eligible for new authorizations.Error Code: MD9000 Yes i opened a live chat and the rep said it...

BOOK2 by First-timer
  • 5144 Views
  • 25 replies
  • 12 kudos

Amazon packing slip bug?

for some reason the product title override on orders is no longer working on Amazon and I"m not getting the SKU's either. I'm getting the full title, and image urls. I'm having to look up each order and it is getting tedious. Please fix. Thank you!

mokabean by New Contributor
  • 5602 Views
  • 29 replies
  • 7 kudos

Amazon Updating Error?

Is anybody else having issues with Amazon Integration today? Everything is completely messed up on mine. We have two Amazon stores connected, and there are so many issues. Missing names and addresses, wrong pricing information, missing orders, not sh...

Starkline by Occasional Contributor
  • 3133 Views
  • 14 replies
  • 3 kudos

Warehouse Location Not Updating with new orders

I've mentioned this before in the replies of other more general posts, but putting it here as it's own thread. I cannot understand why warehouse location is not updated automatically from the source (in our case, BigCommerce) when new orders are impo...

SpencerW by Occasional Contributor
  • 364 Views
  • 0 replies
  • 0 kudos