Order Source Integrations
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order issues with Tiktok Shop

Hello there:I am a tiktok shop seller, and have been using shipstation for 3 months, when i first started everything was smooth and perfect. As soon as November hit, my sales dropped significantly. Upon further investiagation i discovered that buyers...

Eclipse98 by New Contributor
  • 1181 Views
  • 1 replies
  • 0 kudos

Shopify Exchange Feature

I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...

ogmoto by Occasional Contributor
  • 1105 Views
  • 1 replies
  • 2 kudos

Modify Order Date Mapping from Order Source

Howdy howdy,The ability to choose which date on an imported order is used as the Order Date field in ShipStation would be very helpful.We use BrightPearl for our order processing, and ShipStation uses the date the order is created in BrightPearl as t...

Only syncing specific orders

Our website is global, and we have a distribution center in the US and Canada. So we have two ShipStation accounts. Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are...

Neo2024 by First-timer
  • 651 Views
  • 1 replies
  • 0 kudos

Shopify live rates for drop ship location

Hello All,I've been using shipstation for years, but am new to the Shopify integration. I'm having trouble with getting correct live rates for a drop ship warehouse we use that is 3 time zones away and ships heavy product. Support has indicated that ...

SILCO by New Contributor
  • 675 Views
  • 1 replies
  • 0 kudos

WooCommerce Error 1014

An error occurred attempting to update orders: error code: 1014I am getting the above error on my account. I have tried multiple times to reauthenticate and it won't work. I have tried pretty much everything and I am having a hard time getting a resp...

New User, having an error

Hello,Just installed ShipStation and have connected it to my Inksoft stores. I am now receiving this error when I go to upload orders. Any idea what I need to do?? Error in XML. Reason: The 'ArrayOfString' element is not declared.

Angiek223 by New Contributor
  • 764 Views
  • 1 replies
  • 0 kudos

CommerceHub integration

We really need to integrate with CommerceHub...recently started selling on homedepot.com and copying and pasting info into ShipStation is not a sustainable option. We will be switching to Zoho inventory with the 3rd party Extensiv connection for Comm...

940 by Occasional Contributor
  • 3856 Views
  • 6 replies
  • 0 kudos

Magento 2.4 extension not working (Solved)

Trying to integrate Shipstation with Magento 2.4.4. The extension is version 2.3.1 from the Magento marketplace. I'm getting the following error in the admin area. Deprecated Functionality: error_log(): Passing null to parameter #1 ($message) of type...

Swappart by Frequent Contributor
  • 73368 Views
  • 145 replies
  • 23 kudos

Resolved! Etsy Gift Messages

Etsy gift messages include two fields - one field for the message and a second field to write who the message is from.Currently only the message field is imported to Shipstation, so when it's printed out on our dispatch notes the recipient doesn't kn...

Shopify Note from buyers data issue

Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from bu...

duc1986d by New Contributor
  • 3361 Views
  • 6 replies
  • 4 kudos

Shipment Items Description from Shopify

When we were on WooCommerce, the shipment items description field in ShipStation would populate with the variant names from the product, but with Shopify, it just has an hc_default: number that doesn't seem to even correspond with anything I can find...

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EveryAmp by New Contributor
  • 777 Views
  • 1 replies
  • 0 kudos

Amazon Integration | Error 429 | Over 15 hours

We're having some issues with the Amazon integration. We can't import orders from our Amazon.ca or Amazon.com stores. We get the "Error 429". Too Many Requests.Our orders stopped coming in yesterday around 1PM (Eastern Time). We thought this would co...

adrien by Occasional Contributor
  • 973 Views
  • 1 replies
  • 0 kudos

WooCommerce connection issue

I am having an issue where my store disconnected from WooCommerce and I can't get it to reconnect. I keep on getting an error Object not set to a refrence or something like that. Any help would be appreciated.