If I have an open invoice with a retailer, my entire store no longer syncs with ShipStation. That means I manually have to enter all order information into ShipStation until the invoice is paid. We have a net 30 day policy, which means the invoice wi...
I'm trying to pull a list of all orders in shipstation to extract the shipping cost but I'm having a hard time figuring out what field the shipping cost lives within.
We use Shopify as a sales channel and I just noticed this on an order shipping to South Korea: To pass customs in South Korea, you must add the customer's Personal Customs Code to the shipping label.Learn more And then there's a new field the custome...
Is anyone integrated a My Bright Sites shopping page with ShipStation? and if so, was it via API? XML Store? and all working well, any hiccups to be aware of? Inventory integration all good? Thank You
We have a major issue with the shipstation woocommerce integration that may result in us cancelling the service before we even end our trial because we literally cannot use the service to conduct business in the workflow we have presently without the...
I am very new to Shipstation. We want to link SS to our Woocommerce online shop. Is there a setting in SS so that you can create the customized and branded tracking pages and emails without having it linked to your store in a "live" situation? Is the...
Hello first timer here. Uber frustrated. I have been using Shipstation for a couple years now without too many issues but in the last several months I have been having this same issue over and over. I go in to update my orders and they are not all im...
Context: Age sortation is useful to show what orders have been in the queue the longest. Problem:Ever since we started with the new eBay API integration the age does not sort correctly. See photo. Request:Please fix and show actual age of the orders ...
Hello, We've been shipping orders from Shopify twice, one from our warehouse and one from FBA, and no one on Shipstation, Shopify, or Amazon can help us sort this issue. We had our Shopify store and Amazon store integrated with Shipstation.Amazon sto...
Hi,Question regarding the new European Union VAT requirements. I have a buyer on eBay who purchased several item that I am combining in shipment. eBay has collected VAT as the buyer is in Italy and each item is under $150 euros.In order details, eBay...
My current environment is Magento 2.4.2p1, Linux, PHP 7.4 I normally install the ShipStation extension by downloading the zipped folder and extracting it to app/code. I saw an updated composer package in the Magento Marketplace. Decided to install th...
When we initially connected ShipStation to or WooCommerce,.. syncing worked fine,.. but now we get the following error: An error occurred attempting to update orders: Invalid XML. Error: ''=' is an unexpected token. The expected token is ';'. Line 69...
always get An error occurred attempting to update orders: The remote server returned an error: (520) Unknown only Walmart is there anyway to fix this
Recently migrated to magento 2.4Your instructions for installing the extension don't seem to work for me.Magento removed the web wizard and I'm trying to find out how to install this. thanks.
ShipStation disconnects from WooCommerce constantly requiring us to delete the connection and create a new one by entering the Authentication Key.How do we solve this issue?
We recently made some changes in GeekSeller for inventory management, that caused our order imports into ShipStation to start failing. I inactivated that Selling Channel in ShipStation, and created a new Selling Channel for our Walmart orders. Now, o...
What endpoint lets me access the "To Buyer" property of an order? I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have ch...
Started yesterday, non prime Amazon orders stopped importing. A chat with customer service fixed it for a bit but it is doing it again today. Any ideas?
The phone number doesn't always import from Shopify into ShipStation which is essentially required by DHL for all international shipments. I can't copy and paste every single number. How can I fix the import issue so that ShipStation attaches the pho...
Over the past week I have noticed a change to my order summary and packing slip layouts. Something has added an extra item (when its not really an item) but its more of a header that can be very tricky when picking orders. I have attached a few examp...
Need some help trying to get Seller Central connected. We've entered our ID and Token, and no bueno. Any ideas? Thanks in advance!
Hey, I have some orders that I fulfil myself via local delivery or customer collection. When these are complete they're marked as fulfilled in Shopify, but when looking at my orders in Shipstation they're still showing as 'awaiting shipment'. Of cour...
When our eBay cart tries to do an update we get some orders, while others do not import and no matter what we see this error, An error occurred attempting to update orders: Value cannot be null. Parameter name: key This has been going on for several ...
I have had shipstation for a half year now without any problems but all of a sudden i cant import any orders from woocommerce. Ive tried customer support several times with no response im at a loss. My woocommerce shows the orders have been exported ...
An error occurred attempting to update orders: Could not parse response with status code: 200 from URL: get_products for SellerID: 1601656 and StoreID: 447530 any ne geting a similar reponse right now ?
When selecting FBA as the shipper, why doesn't Shipstation show accurate quantities of FBA stock?It's always showing zero. Also, when selecting the 3 different shipping speeds, which FBA offers, the shipping cost isn't updated within Shipstation. Tha...
We are franchising an need to set up a new store that migrates the orders from that franchisee region into
Hi AllI am new to ship station and signup two weeks ago since than having hard-time integrating with Shipstation. Does anyone else having first time integration issue as well. If so what you have done to resolve it.Kayesh
Hey all, it looks like Shipstation has switched the Store ID from being an integer to a GUID, at least from what I can see in the store setup area.We set up manual stores for each of our integrations with our OMS and have previously used the ID that ...
I am not able to get into ShipStation today. when I log in to my account it just spins and nothing loads. Is anyone else having this problem. I can't even contact support because I can't log in.Sam Friedman718-643-8005 ext.106
