Hello there:I am a tiktok shop seller, and have been using shipstation for 3 months, when i first started everything was smooth and perfect. As soon as November hit, my sales dropped significantly. Upon further investiagation i discovered that buyers...
Does anyone know how to solve this issue around customer orders on shopify that are initially sent to shipstation & fulfilled, and then the customer wanted to return some of the styles and get exchange for correct size so we select in shopify return:...
Hi,Does anyone know if and how I can use ship station with amazon vendor Direct Fulfillment. thanks
Many other shipping solution providers like shipstation already have EDI sycn solution for Amazon Vednor Central direct fullfilment ordersmany even provide solutions to help you sync your vendor central account with shipstation through there software...
We have our Shopify store set up to automatically sync products on Facebook and Instagram. The orders get sent back to Shopify with a specific "fulfill by" date that must be met. However, when those orders come into ShipStation, that "fulfill by" dat...
I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...
Has anyone found a way in ShipStation to 'Accept' an order in the Mirakl platform so the contact details are transmitted from Mirakl to ShipStation (via Mirakl Connect)? Currently, we have to log into Mirakl, accept the order, and only then does the ...
Howdy howdy,The ability to choose which date on an imported order is used as the Order Date field in ShipStation would be very helpful.We use BrightPearl for our order processing, and ShipStation uses the date the order is created in BrightPearl as t...
Our website is global, and we have a distribution center in the US and Canada. So we have two ShipStation accounts. Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are...
Hey everyone,We recently switched from Zenstores to ShipStation, and we’re encountering a major issue with how product variants appear on our packing slips. Our Shopify store uses product variants, such as different colors and additional options for ...
Hello All,I've been using shipstation for years, but am new to the Shopify integration. I'm having trouble with getting correct live rates for a drop ship warehouse we use that is 3 time zones away and ships heavy product. Support has indicated that ...
An error occurred attempting to update orders: error code: 1014I am getting the above error on my account. I have tried multiple times to reauthenticate and it won't work. I have tried pretty much everything and I am having a hard time getting a resp...
Hello, has anyone had problems with Shopify options not appearing on Shipstation packing slips? Every one of my items have two or more options, yet they will not populate on the packing slips. I'm using the [item options] field replacement function, ...
Amazon Sellers: How are you reacting to Amazon's on-time delivery rate (OTDR) policy? Very unclear as to whether SS will comply, and if so, only for more expensive non USPS options.New Amazon policy essentially will require you to only purchase shipp...
Hello, new Shipstation user here (1 week in).I'm experiencing intermittent success with importing ECWID orders into ShipStation. Most times there are no orders in ShipStation yet there are 5 in ECWID that are awaiting processing.Then randomly try aga...
Hello,Just installed ShipStation and have connected it to my Inksoft stores. I am now receiving this error when I go to upload orders. Any idea what I need to do?? Error in XML. Reason: The 'ArrayOfString' element is not declared.
Hello, I'm importing orders from Shopify. I have custom packing slips enabled and trying to display product description on the packing slips. For some reason, the Product Description will not transfer over at all. I've tried placing [Product Descript...
We really need to integrate with CommerceHub...recently started selling on homedepot.com and copying and pasting info into ShipStation is not a sustainable option. We will be switching to Zoho inventory with the 3rd party Extensiv connection for Comm...
Hey, we are transitioning over from Using Multiorders to Shipstation for our stock management solution for our online stores and our physical location dispatches. Going through the ship-station university no lesson covers the issue we are having.Our ...
Trying to integrate Shipstation with Magento 2.4.4. The extension is version 2.3.1 from the Magento marketplace. I'm getting the following error in the admin area. Deprecated Functionality: error_log(): Passing null to parameter #1 ($message) of type...
Etsy gift messages include two fields - one field for the message and a second field to write who the message is from.Currently only the message field is imported to Shipstation, so when it's printed out on our dispatch notes the recipient doesn't kn...
Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from bu...
When we were on WooCommerce, the shipment items description field in ShipStation would populate with the variant names from the product, but with Shopify, it just has an hc_default: number that doesn't seem to even correspond with anything I can find...
We're having some issues with the Amazon integration. We can't import orders from our Amazon.ca or Amazon.com stores. We get the "Error 429". Too Many Requests.Our orders stopped coming in yesterday around 1PM (Eastern Time). We thought this would co...
When we click on the "Edit Connection" for our existing connection, it doesn't allow us to view/edit the existing connection - we can only enter all the details for the connection once again.This wouldn't be an issue, but twice in the past 2 months o...
Trying to connect ship station to shopify and this is what I get. ANY HELP??
I need to have Shipstation do a Historical import of one of my new sites connected to Shipstation, but when I opened up a ticket with support, they had no idea how to help me.Please someone assist me.
The new Shopify native subscriptions app works great, but Shipstation doesn't recognize orders placed through it. The orders come through with items listed as 0 units. Shopify native subscriptions app which is free: https://apps.shopify.com/shopify-s...
Hey everyone, I'm encountering an issue with the Amazon Store integration on ShipStation. It seems that orders are getting stuck in a 'Queued for Import' status instead of being imported promptly. Is anyone else experiencing this problem or has encou...
I am having an issue where my store disconnected from WooCommerce and I can't get it to reconnect. I keep on getting an error Object not set to a refrence or something like that. Any help would be appreciated.
