I would like to take a moment to recognize Roy T. for the outstanding customer service he provided today.I have a small business on Etsy and have done all my shipping through ShipStation over the last several years. I encountered an issue with the im...
I use a tool called Zest for customer's to place multiship orders. The order flows through Shopify and provides the following:Additional details "Gift Note" Field -> ShipStation "Gift Note" FieldAdditional details "Shipping Date" Field -> ShipStation...
Original post from user Shipping Department Hello. The goal is to offer all domestic UPS Services once the product hits the cart. After successfully setting up and configuring SS with WooCommerce has anyone had difficulty actually offering different ...
Hi @AdminCara You should not let your customer support team do "back-dated update" or you should allow them to stop it as well.This happened us before and now it is happening again. One of my co worker contacted ShipStation customer support for a sit...
If I combine orders in ShipStation, is TikTok notified? There are shipping prices and discounts that will give my buyers savings of the orders are combined in TikTok, but it looks like they aren't getting applied if I combine orders in ShipStation. A...
Hello,In V1 api, we have been utilizing the order endpoints. However, in v2, it doesn't provide the endpoint that gives the same results with /orders endpoint in V1.We have some orders that we don't issue the labels in shipstation. However, /shipment...
Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use does...
Has anyone found a way to Map order flags from a TikTok order to a custom field in ShipStation?
Hi @AdminCara We received this email from Amazon and then realized that ShipStation does not send "ship from" information to Amazon.When I contacted customer support about "ship from" information of an order being sent to Amazon, I was told that. Shi...
Hello AllThe order source is AMZ direct store, we meet a serious trouble that the order are missing very often.We have to manaul check the order whether come to SS every day, if not we have to contact support ( of course, i have done on refesh or re ...
As of a few weeks, I started to get duplicare orders imported into ShipStation from Shopify connected stores. I wasn't sure what was going on as I have been a customer of ShipStation of 10 years and can not recall this happening before. With that bei...
Hi!Looking for some help - we're a Canadian company that just opened a warehouse in the states (Miami). From my understanding, we cannot have two ship-from locations on our ShipStation account that are in two different countries. So I need to open a ...
Hi @AdminCara When will ShipStation let us know if an order from Amazon is a replacement?Thanks
- Is it just me or does the Product image and product weight not get imported into Shipstation Orders?- Walmart order weight integration was already requested in 2017 and I know SS doesn't update their system, but this is a big deal. Product weight f...
Has anyone successfully connected a GoDaddy store to their ShipStation? I see a few responses but none seem to work. I can't be the only person using a GoDaddy store, surely?
Trying to get ShipStation to connect to Shopify but no dice from either direction.I log into ShipStation > store setup > connect store > insert domain > "connect" > authorize ShipStation data update inside Shopify > "Update" - then it leads me direct...
Situation:Yesterday at 8:40am, we shipped a Walmart order via USPS (ie we created label at 8:40am, USPS scanned it in at 1:24pm) Today at 9:09am, we receive this message below from Walmart. Checking our Walmart SellerCenter dashboard at 9:40am, the o...
My ShipStation integration to BigCommerce stopped working suddenly, so I disconnected it and went through all of the steps to reconnect (deactivated the store connection, reinstalled the ShipStation app, etc), but I'm getting an error message when I ...
So I have a company wanting to showcase our product and will be adding a link to our website from their website but it is just adds a link to our product pages. Is there a way to make the sales from any customers they direct to our site so I can pay ...
I am surprised to see that there is no integration with shopVOX. Would love to see this happen for the Apparel Printing industry.
I am having issues creating labels on our retail side, our wholesale side is working normally. When i go to create a label, it just gets stuck on "creating" and then just stops shortly after. If anyone has any suggestions, I would appreciate it a lot...
We often have to split our orders from Shopify into multiple shipments in Shipstation. Shipstation seems to only send one of the tracking numbers back to the Shopify order. Additionally, the system isn't updating the other items as fulfilled. This se...
I’m not sure if other Etsy sellers in Canada or other countries are experiencing this issue. Every time we ship with Shipstation we are losing money. The fee that Etsy is taking from the customer is lower then what Shipstation’s UPS is charging.for e...
HiWhy is "Total Paid" $0.00 for Walmart orders?Why is it not the same like Amazon and eBay? @AdminCara
Hi,We would like to request an enhancement to the ORDER tab by including the order time alongside the existing order date column. Order time is a crucial data point for various aspects of order management, particularly for fulfillment processes, as m...
This is likely a simple question, however we were unable to identify an unequivocal answer in the online documentation. If we were to use the Purchase Label POST request and indicate that (a) we want the label back in ZPL format and (b) want the labe...
I need to show the Site Order ID on my labels to comply with the channels I work with. Right now the Site Order ID # is not integrating into ship station and I have to do it manually. Only the Rithum Order ID# is being pulled. But in addition to this...
We have a client that already has their Shopify store and they sell beverages with their Shipstation account connected to it. We will provide and fulfill their Apparel Merch that would also be sold on their Shopify. Can we connect our shipstation acc...
This can't be a unique problem, yet ShipStation support has been unable to help. Maybe someone here can? I'm brand new to ShipStation. We have a Shopify store with two locations - let's call them Bridge and Diamond. Each of these is an external fulfi...
Hi, I have a Shopify store and one of the products will be built, stored, and shipped out by Company B.Company B has told us that we need to connect our Shopify to their shipstation.How can this be done? Do we need to add shipstation app our Shopify ...
