Anyone else having trouble with certain shopify data getting mapped to Custom Fields this week?I have two shopify stores connected to my shipstation account. For both of these stores, I have this custom field mapping:Custom Field 1 = Fraud RiskCustom...
I am using an app/software called Triple Check that scans and verifies the packing slip, SKU/s and shipping label to make sure that all three codes are confirmed. This has helped me reduce costly mistakes and given my fulfillment team confidence that...
I have a WooCommerce website where we have integrated the ShipStation v2 API to pull in Carriers and get Shipping Rate Estimates during the checkout process.To simplify the checkout process, I'm using a WC_Box_Packing library to box as many items int...
I need accurate revenue information by state. In Insights>Customer Overview>Sales by Location shows the revenue by state but this is wildly inaccurate. (about $14,000 off for one state).After speaking to support I found that, "Insights calculates rev...
I use a tool called Zest for customer's to place multiship orders. The order flows through Shopify and provides the following:Additional details "Gift Note" Field -> ShipStation "Gift Note" FieldAdditional details "Shipping Date" Field -> ShipStation...
Hello,In V1 api, we have been utilizing the order endpoints. However, in v2, it doesn't provide the endpoint that gives the same results with /orders endpoint in V1.We have some orders that we don't issue the labels in shipstation. However, /shipment...
- Is it just me or does the Product image and product weight not get imported into Shipstation Orders?- Walmart order weight integration was already requested in 2017 and I know SS doesn't update their system, but this is a big deal. Product weight f...
I am having issues creating labels on our retail side, our wholesale side is working normally. When i go to create a label, it just gets stuck on "creating" and then just stops shortly after. If anyone has any suggestions, I would appreciate it a lot...
Hi,We would like to request an enhancement to the ORDER tab by including the order time alongside the existing order date column. Order time is a crucial data point for various aspects of order management, particularly for fulfillment processes, as m...
Hello ShipStation Team,I’d like to suggest a feature improvement regarding how order totals are calculated when orders are imported from marketplaces. Currently, when an order is pulled into ShipStation, the Total Order Value is used as the "Order To...
This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Sho...
We’re reaching out with a request for an integration between ShipStation and Ipacky, specifically to improve the handling of orders involving multiple locations and partial shipments.Currently, we use Ipacky for order fulfillment, but we’ve encounter...
We would like the ability to incorporate automatic discounts from Shopify into the orders at a line item level so that our revenue numbers show up correctly in Shipstation.
Hi,Does anyone know if and how I can use ship station with amazon vendor Direct Fulfillment. thanks
Etsy gift messages include two fields - one field for the message and a second field to write who the message is from.Currently only the message field is imported to Shipstation, so when it's printed out on our dispatch notes the recipient doesn't kn...
Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from bu...
When we were on WooCommerce, the shipment items description field in ShipStation would populate with the variant names from the product, but with Shopify, it just has an hc_default: number that doesn't seem to even correspond with anything I can find...
When we click on the "Edit Connection" for our existing connection, it doesn't allow us to view/edit the existing connection - we can only enter all the details for the connection once again.This wouldn't be an issue, but twice in the past 2 months o...
We utilize prepaid subscriptions on Shopify (customer pays yearly for 4 recurring installments/shipments). The Shopify platform creates one order with multiple scheduled shipments. When the order is imported into Shipstation, however, it's not recogn...
stop pushing orders from shopify to Shipstation.if ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please ...
Is there a connector to integrate Marketplacer Selling Channels into ShipStation.This would be much more convenient as currently have 3 Marketplacer selling channels in which we are using manual import/export for orders.
Working on reconfiguring our inventory system. We sell on eBay primarily. When orders are imported from the platform, we set the SKU as the bin location for where the item is located. The picker goes to that area/bin and finds the item. Is there any ...
Is there any update on the feature to connect checkout rates with woocommerce?This feature would help us immensely. In the current economy we're looking for ways to help our customers out, and so we really need to pass the discounted UPS rates to the...
On June 10th (11 days ago) I reported that my eBay account orders weren't being imported. Since then, other than automated or presetted messages promising an answer, nothing has been done. One support associate after the other, one escalation after t...
When we get our orders imported from Amazon. It is taking the data from the Amazon ASIN slot and imports it into shipstation SKU slot. This is frustrating and incorrect as Amazon has a specific area where item location SKU is recorded and that is the...
I've been reading the API docs (https://www.shipstation.com/docs/api/) but there are a few questions that I can't find answers to.I'd like my orders to flow from a web store, such as Shopify, into ShipStation. Then, I'd like to import the orders from...
Hello,I would like to simply retrieve some aggregated order data, things like counts by status etc. Is this possible to do without retreiving all of the order data? This data appears at the end of the order queries, but we dont want all the accompany...
I've orders split into multi-package whenever applicable. But I'm unable to import the order data as is. Is there a way to get it done or would there be new feature in ShipStation to do so.?
Hello community! We opened a Shipstation ticket about this 6 hours ago but haven't heard back after our initial conversation. We've done some additional research since then and want to see if these forums might produce a faster response than our foll...
Hi,I have an Ecwid store that I've just connected to ShipStation. The store has over 450 pre-orders going back to October 2021 for items that are due to ship next week. ShipStation is only showing 152 orders going back to January 12. Does anyone know...