03-28-2023 09:20 AM
Hello all,
I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,
My expectation: the data of Notes from buyers in ShipStation refer to Customer Note data
Actual result: the data of Notes from buyers is the combination of Customer Notes and Additional data
I checked with the supporter and he/she said that it comes from the Order feed in Shopify. How could I get the expected result?
Sample:
Current data: "NotesFromBuyer","Text":"Granny and Grandpa Dave\n[renew]<br>Donation Tracking ID: xxx"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"}
expectation: {"NotesFromBuyer","Text":"Granny and Grandpa Dave"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"}
04-14-2023 02:20 PM
I have the same exact issue. Shopify adds these as "additional details" but the entire note comes through which is very confusing to the customer and not professional.
3 weeks ago
Hello @hkalebjian and @duc1986d ,
Thank you both for being a part of our community and for sharing this with this. This seems like a matter best handled by our support team directly. Have you been able to reach out to support and create a ticket?
-Erin: Your Friendly Neighborhood ShipStation Community Manager.