Shopify Note from buyers data issue

[duc1986d]

Hello all,

I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,
My expectation: the data of Notes from buyers in ShipStation refer to Customer Note data

Actual result: the data of Notes from buyers is the combination of Customer Notes and Additional data

I checked with the supporter and he/she said that it comes from the Order feed in Shopify. How could I get the expected result?

Sample:
Current data: "NotesFromBuyer","Text":"Granny and Grandpa Dave\n[renew]<br>Donation Tracking ID: xxx"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"}

expectation: {"NotesFromBuyer","Text":"Granny and Grandpa Dave"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"}

[hkalebjian]

I have the same exact issue. Shopify adds these as "additional details" but the entire note comes through which is very confusing to the customer and not professional.

[Manager-Erin]

Hello @hkalebjian and @duc1986d , 

Thank you both for being a part of our community and for sharing this with this. This seems like a matter best handled by our support team directly. Have you been able to reach out to support and create a ticket? 

-Erin: Your Friendly Neighborhood ShipStation Community Manager.

[akopes]

I had the same issue and it ended up being an issue with the visibility from the smart cart details in rebuy. you'll be able to disable it directly in rebuy though, and they have a few articles on it too 🙂 It took a few hours for it to transfer over, but it solved it for us over here and they stopped getting moved to shipstation! https://help.rebuyengine.com/en/articles/6236182-smart-cart-attributions

[Boscoyo]

was this ever resolved, we have just switched our website to shopify.  Have been using shipstation for years and didn't have this issue before but now having this with shopify putting that info in the notes from customer field.

[fritsh]

I think it is a bit simple to just say take it up with shopify. clearly this is a shopify / shipstation collaboration item and fact is that it REALLY causes issues for Shipstation customers. So I think Shipstation could and should take a bit more of an active role in this, or provide a solution to parse it out in any way? 

[fritsh]

We had the Exact same issue with your Shopify (and shopify 3rd party apps) integration and though clearly an Shopify issue they really not take to serious or accountability for we had no other way then fixing on the Shipstation side. 

meetstring.com  did SOLVE for us and the unwanted text is parsed out and works great as we incorporate STRING for our Rate optimization (and some do for packaging selection as well) this is solved with a band aid as work around but very effective and functional. If a remaining issue I suggest to reach out to tyler@meetstring.com